enjoyed the late check out option as we didn't get to check in until much later than expected

last day we use the pool and we’re able to do a late check out without extra charge

heated indoor pool, i will definitely be staying here again

love the patio and pool for kids

clean, good warm breakfast, comfortable bed

no problem with a late check out

i had no big issue looking for the staff but had to walk to the back bar to find him others may get confused and walk out etc

though unorthodox comparable to large hotels is friendly and familiarizes you with the western bar and lounge

checking in at the restaurant and bar with my luggage.

it was like a full one bedroom apartment complete with a full kitchen including a dishwasher

i was hoping for a late check out, but understood why not

our second day of our stay the wifi did not work

kitchener had just turned to red that morning

loved the pool

no free wifi

they have been accommodating on late check out times on more than one occasion

checked in at 7am (i paid for one full additional night despite coming in morning), and 4 days later on my checkout day, i checked out at 1:40pm (oh, and i was at reception since 1:20pm, the

management needs to look into staff's communication with guests about late check out fee

my daughter and i brought swimsuits to use there but pool water temperature was kept too cold for us and especially for her 19 month; un useable

the gym and pool may have been good but i did not have the opportunity to use them

as well accommodating a late check out for my daughter

pool breakfast restaurant room staff late check out

breakfast was outstanding the service was outstanding the food was outstanding the room was

crown plaza has a proper restaurant/ bar, and the breakfast buffet was huge and of great quality

clean room, nice gym, great pool only stayed one night but could have stayed more.

difficult to get any response to allowing late check out and additional key fob

dec 23/24 night the go trains stationed beside laundry buildings grew so loud lasted from 3 am till 6 am - i thought there literally was a

location, parking and unit were all great for visiting kitchener comfortably.

there are no signs that the laundry room is in a huge building

he was able to get me an early check in and assisted me with the check in process

great stay and even asked for a late check out.

requested a late check out and it was granted without any issues

not mind to pay extra for a late check out but wish they didn't knock on my door while i was asleep to pay right there and

hard unfortunately:( we booked about 3 months in advance and unfortunately we could not get a early check in when we asked

rented a king room with a spa bath, which costs more than a regular room

was able to get late check

the staff accommodated an early check in which was greatly appreciated

she apologized & gave us an extra late check out

exceptionally friendly staff; was grateful for the laundry facility; loved the gym.

everything! the location, the staff, the breakfast, and our suite was amazing.

i will always remember her kindness and willingness the staff excellent no free breakfast

loved the facilities and the gym was awesome

friendly check in staff, upgraded our room and gave us a late check out

up all night with people partying in hall till 4am me and kids got grand total of 20 minutes sleep all night after a 6 hour drive to get there also when i

we also really enjoyed the fantastic swimming pool, the well-equipped gym area, and one of the best hotel breakfasts we’ve had in a long time

laundry good well working and clean and cheep

12:00 check out allowed us to take our time with breakfast and spend a little more time in the pool with the little one

the pool was open late and the late check out was fabulous

the space. lots of pillows and kitchen area

having access to a laundry. compliments afternoon cheese and biscuits .

great room, excellent location. gym needs more weights and better pads.

pool seemed dirty

guy behind the front desk was lenient when it came to us getting a late check out

convenient. got upgraded to larger rooms. late check out allowed

with the bug splattered as it was such a big bug guts still on the bottom of the pot back on my kitchen counter now putting bug guts on the kitchen counter where i was supposed to prepare food

breakfast can be improved

really an option by car, kitchen missing cutting board and kettle

the pool was lovely and warm

staff were really nice - they helped print something for me, told me about how i can get late check out

the remote didn't work the best for the tv & the gym didn't have clean rags to wipe down the machines

do and some don’t” i originally booked a room with two beds because there was four of us (two kids 4 and 2 plus my husband and i) because the room i booked was not what we got, we had to accept

the toilet height was great for kids and the shower having normal product size shampoo, conditioner and lotion attached to the wall

clean room, suite with kitchen a lot of extra

was tasty, beds were super comfy, staff were accompanied with a late check out due to my wedding day

breakfast bar was over priced

no frills, but 24-hr gym is a definite plus

sliding doors to a beautiful courtyard where we could hang out and view the waterfalls with the kids

prices, pool, hot tub, spa tubs, shower, gum, laundry, restaurant (not good food unless hipster), bar (ok) remember not the get non alcohol drink not labeled well, court yard off limits work, they

the accommodation from staff for late check out

excellent breakfast and parking

location. hotel is clean and room service is good.

the room service staff was excellent

pool was open. close parking for us as my husband has a disability.

we asked for a late check out and that wasn’t a problem at all

the downsrairs bar and food were really good

the staff were really nice and helpful and the small bar and restaurant served a great breakfast

the room met our expecting as a family with kids

like everything to the easy check in and check out, to the heated pool, how everything was so close, short distant drives to the things we needed