was able to get late check

the staff accommodated an early check in which was greatly appreciated

not mind to pay extra for a late check out but wish they didn't knock on my door while i was asleep to pay right there and

requested a late check out and it was granted without any issues

great stay and even asked for a late check out.

hard unfortunately:( we booked about 3 months in advance and unfortunately we could not get a early check in when we asked

we checked in, we stayed in our coats and boots for a good hour before the room warmed up, the spa tub was just a regular jet tub, nothing

no problem with a late check out

i had no big issue looking for the staff but had to walk to the back bar to find him others may get confused and walk out etc

it was like a full one bedroom apartment complete with a full kitchen including a dishwasher

checking in at the restaurant and bar with my luggage.

great king bed and king pillows, fully equipped kitchen with top quality appliances, big screen tv, western pub next door had great food and

she apologized & gave us an extra late check out

told the front and got free breakfast

loved the facilities and the gym was awesome

i will always remember her kindness and willingness the staff excellent no free breakfast

breakfast selection i have ever seen in a hotel

last day we use the pool and we’re able to do a late check out without extra charge

enjoyed the late check out option as we didn't get to check in until much later than expected

the laundry facilities were convenient, and while the pool was lovely, the water was a bit cool for my liking

location, pool, breakfast and cleanliness.

the pool was clean and warm and the breakfast was great (with a little mini-golf for the kids while you sip your coffee)

difficult to get any response to allowing late check out and additional key fob

clean , modern, kitchen was great.to have as well as laundry .

there are no signs that the laundry room is in a huge building

dec 23/24 night the go trains stationed beside laundry buildings grew so loud lasted from 3 am till 6 am - i thought there literally was a

location, parking and unit were all great for visiting kitchener comfortably.

pool breakfast restaurant room staff late check out

as well accommodating a late check out for my daughter

great gym and pool options

wish we had robes in the room so if we wanted to use the pool or hot tub we could use those rather than a towel

breakfast was outstanding the service was outstanding the food was outstanding the room was

i was hoping for a late check out, but understood why not

had laundry facilities on site

free wifi, friendly staff starbucks

parking under construction making it very difficult for those us with with walking disabilities

the parking lot was a bit messy