very nice staff and allowed early check in and late check out

needs a bigger gym and pool fixed

the room was fairly comfortable. it was nice having laundry facilities available.

were fasting so the receptionist to set an early breakfast at 3

it’s covid season so we didn’t expect much. was nice having breakfast sandwiches.

even better is their late check out so we could check out at noon and be at the place when it opened at 1 (on a sunday)

pull out sofa bed was not comfortable for our kids

nice hotel, also like the pool and gazebo area!

staff were very friendly and accommodating and april the breakfast host was absolutely the best with giving advice on where to visit and how to make the

exercise room, laundry, breakfast, elevator, maintenance on the grounds, secure doors and even a room for you to

pool late check out late breakfast good can't complain loved everything

breakfast was excellent! lobby was excellent and facilities were clean and well laid out.

the staff was friendly and the breakfast was good & well maintained

having access to a gym was awesome and the location is perfect

so clean room and breakfast area and great food.

bed was comfy. pool was nice. late check out

clean, indoor pool, late check out

were not able to accommodate us with a 2 pm late check out on a sunday we had to pack everything and leave at 745 am

kids ate free at restaurant

it had a wonderful airport shuttle service that helped me get to the airport on time.

had a flight that left at 400 pm and they gave me a late check out of 100 pm

restaurant and bar very convenient -comfortable bed and staff were so helpful and friendly

room service is horrible

not a variety of food. to expensive, no kids menu

convenient to the airport with long term parking and free shuttle

late check out, great location to florence, and cincinnati

good breakfast, lot of choice. clean an well equipped gymn.

had broken items in our room (toilet seat, microwave), ants, the room was not cleaned daily, the gym had broken machines and an empty water jug, there was nowhere to get water unless the breakfast

late and needed to make arrangements to leave the car there until we returned and arrange for shuttle early the next morning

the checkout was 12p was nice to give kids pool time

complimentary breakfast was very good. rooms were clean and comfortable. late check out.

room was large, clean, comfortable beds. nice pool. good breakfast

very clean, convenient, great breakfast options.

the breakfast buffet was great

think of anything , it was convenient location ( we went to the arc) the staff was friendly, the breakfast was very good , and most importantly it was very clean

were able to ask for late check out without incurring a fee.

hotel was clean. beds were comfortable. liked that we had joining rooms for the kids.

i came to the thinking that pool was open so had to disappoint my kids

had kids so was disappointed pool was closed. understandable though.

kids playing football in hallway doors slamming

they didn’t even ask if we wanted a late check out

late pool hours

the pool wasn’t open due to the covid 19 so the kids were a little sad .

the pool and fitness rooms were more than adequate and sparkled

the pool wasn’t open due to the covid 19 so the kids were a little sad .

my daughters had a 5 hour break between each of their performances and i was able to receive a late check out so we could hang out in the hotel instead of walk around cincy for 5 hours

pool warm enough to swim

front desk and room service was very polite and attentive

the breakfast buffet was excellent.

the hotel bar was nice

location entire hotel was very clean balcony room late check out option valet parking

including the room, the shower, the gym, the location, the roof top bar, and all the nice staff

breakfast was a little weird

the gym was great, everything was clean

expensive parking like all downtown hotels. no comp breakfast or drinks.

staff was so nice when i asked for a late check out so i could get some more rest before my flight in the afternoon

arena football game all i wanted to do was relax and have a late check out and the staff made that possible

availability of late check out

in the bath room other than 1 bar of cheap soap, not even a liner in the waste basket, no bag for laundry

charged for parking for guest and charged breakfast

they also gave me a late check out of 1 pm which was amazing

heavier that expected and as person from out of ohio, i was not expecting that amount of rain the breakfast could benefit from more

breakfast was good, staff was phenomenal, valet was phenomenal

delicious breakfast and great location

very clean, great breakfast and the staff was polite and courteous!

i asked for an early check-in but was unable to be accommodated, however i was able to have a late check out which was more beneficial in the end

breakfast could still be better but beyond that it is just an excellent excellent hotel and a

very clean and fresh decor! breakfast was a surprise at all the different choices!

the breakfast was awesome!

we don't have it at home because of the high prices of cable he was excited that there was a gym

it was cleaning and had parking on spot. plus late check out times.

the breakfast staff is a little unfriendly

the breakfast wasn't that great either

the breakfast was nice

breakfast with hot and healthy options, room very clean and comfortable

i needed a late check out to take a meeting - only 45 min, when i asked they did not hesitate to say yes and

easy parking too

no room service/limited menu in restaurant. tried to rent a movie and it did not work

wish it had laundry of some sort

the staff at the bar was awesome too

i really love them, however, when asking for a late check out, they told me it was a $25 fee…

convient to racetrack and casino

the bar service and management at the main bar in the casino were despicable

dry close to casino could walk over and not go outside

loved the sports bar and live music