i needed a late check out and that was no problem which really helped me out as i had a young child with me

great value for money nice bar and restaurant

bar and restaurant looked attractive too but we didn’t use it so can’t comment on food/drink

we was even allowed to take our drinks from the bar to our room in the evening

no food or snacks available at bar when we came in at 11pm

easy going early check in and late check out no issue

greeted warmly and everything was explained , dining room times and when we asked for a late check out it was no problem and no extra charge

lovely location. excellent breakfast. comfortable room

excellent location staff very friendly rooms were very clean and cannot fault the breakfast.

easy going early check in and late check out no issue

paid 30 extra for a late check out at 1pm but got woke at 9

was big and there was a lot of parking spaces available for an extra 5 if you want to pay for late check out its 10 per hour wich seen a bit expensive and you can only add 2 of those

very comfy, having stayed there a few times now there is a consistent standard, late check out is nice too

gym facilities and swimming pool

only minor complaint was i ordered room service and the sandwich that arrived 30 mins later was not the one i ordered

the late check out and the clean and tidy room.

the price was good and having a late check out is great

late check out. secure car park. nice shower. nice tv

calling me repeatedly at 9am & 9:30am to tell me late check out wasn't available

good value for money. staff very friendly. my kids like to stay again.

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

convenient location for casino lots of parking great full english breakfast

requested and got early check in for 4 rooms.

late check out was no rushing around in the morning

wifi was a wonderful addition

surprised room service provided a cake & birthday message for my 10 year old daughter moments after arriving

not a problem but would like to know we had a spare especially with kids

great breakfast and really comfy bed. perfect for staying with kids and facilities are great.

like the fact you was able to get a late check out and the front desk was ever so helpful would stay there

we got offered a complimentary late check out of an extra hour also which was nice

modern facility, staff were friendly and we were given a complimentary late check out which was

the lobby was beautiful shout out to alex in reception who was exceptional and accommodating our late check

we were given complimentary late check out at 1pm ( usual checkout is 11am which is still a decent time

i was running late for check out and cleaning lady advised that it’s okay as there still cleaning other rooms,

it was clean. the security and staff were nice. you can pay for late check out.

late check out is great

we paid for late check out ontop of this but kept getting disturbed

late check out which meant no uncomfortably early alarms on the

not great facilities and staff not great, did allow late check out though

car parking good and the choice to stay for late check out is good

easy check in. added late check out on for only £10 more. close to bars.

late check out however one of the very rude staff members barged in 2

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

good to find family rooms with separate beds for kids

pool table, bar 24/7, late check out, cool bedroom lights, cool games.

very clean and comfortable. friendly staff the free late check out was a great surprise!

was good gave us late check out free :) staff are really nice & the hotel is very clean really good location 5 min

comfy room, as we had a late night the free late check out was very welcome the multi storey car park round the corner at

stay, great location, very friendly and accommodating staff late check out a great benefit

charging 10 per hour for a late check out wasn t great and tarnished the good service up to that point

location, got a late check out by signing up to hilton honors programme

upgraded to free breakfasts for my son and i, plus a complimentary late check out

no early check in available and then a large queue to check in at 5pm

early check in after long morning of travelling

he only thing worth the 35 was the late check

warm room late check out

the bed, 2 swans made out of towels, and some soft drinks

late check out midday! love that. location is great too

the young ladies at reception desk and bar were very friendly polite

daily movement of vehicles in front of the main gate i was there from thursday to sunday no late check out even for an extra hour i have to pay for every single extra

late check out free of charge, staff friendly, lovely clean rooms

they gave us complimentary dessert for our anniversary and allowed a very late check out so we could have a lie in

bad to say just prefer them to tell you on the day if you can have a later check in rather than calling in the morning as if you plan a night out you can t really

they allowed late check out as well

allowed late check out to which we thought was great

thank you for the late check out

issues whatsoever flight home was late in evening got late check out and held bags while out shopping

staff, clean and the option of a free late check out

late check out and the size of the room and the friendly staff.

in was smooth, the rooms were immaculate, we got late check out on sunday

she also gave me and late check out as i was staying there for two nights and also had a choice to

friendly cleaners. late check out.

great room and late check out

beds, excellent breakfast, great pool/spa, staff very helpful- early check in/late check

late check out time (12 o'clock) overall a very enjoyable stay and i would happily stay here again (+)great location, late check out is great. good customer service (+) lifts are quick, late check out allowed for members, discounted parking at grand central brittania car park 12 (-)not ready by 1500 for check=in but they compensate us with free drinks and late check out the air=conditioned not working and the guy in reception replied unprofessionally as

the room service food was horrible but the issue was resolved very quickly

we were glad to find that the hotel offered room service and food at reasonable prices

wifi signal not great

free wifi was a bonus

late bar

they also let us have a late check out at 5pm the day of leaving also only £10

5pm late check out

staff were super friendly and helpful. food overnight. late check out. good central location

staff and cleanliness and late check out

any extra frills (late check out, bag storage, tv and wifi) cost extra, but it's super easy to add them on

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

late check out that was really good as we check in very late at night, so because of that we could

i could have and it's minimum were that they put one towel out for 2 of us and we asked for late check out and the house keepers came at 10am

a late check out and then having to re do key activation again after 10am m

option of a late check out and reduced rates at pool

paid for late check out for 1pm cleaner tried to get in at 10am

they gave us complimentary late check out till 12pm because we weren't ready for 11!

late check out helpful after long day at nec show and then work

cleaners entered the room twice without nocking and woke us up even though we had a late check out at

location, car park and late check out

free coffee in reception, late check out, friendly staff, amenities in room great like the free soap and shower gel

have to pay for parking and late check out

i hope they will introduced a new family rooms for small kids

wifi was free but not secure it was provided by 02 but they asked for your mobile number whicj i

it was my birthday & they arranged some chocolates + prosecco in the room which was a lovely suprise

requested a slightly late check out and was shot down without even trying

and bathroom decor lovely, staff very helpful and allowed late check out as

clean room, large comfortable bed. friendly, helpful staff. really nice breakfast.

good if small gym

a late check out until 1pm was really helpful

com states room service but there isn't we ordered deliveroo but we wanted the food from the restaurant there

unit not operational and wifi code not correct)

the wifi was good, room was spacious and the pub/restaurant food was nice

wifi in room did not work

staff are very helpful as we arrived midnight, we had given a favour for late check out with no fee

late check out

very clean good location to city centre really nice staff late check out free till 1pm

they signed me straight up so i could get late check out for free

in staff were really lovely and even applied a free late check out

they communicated well in advance of my stay and allowed me to have a late check out, which is important to me

was able to book late check out when we first arrived

gave us a late check out, thank you

at 12:18 i received a call from daniel at reception informing me i am 18 minutes late to check out, i apologised profusely as i know we was slightly late but he ignored my

late check out at 12 and breakfast till 11 is perfect for me

breakfast was a bit haphazard , ran out of hot food , took while to be replaced

i arrived in the evening around 19:00 and staff were polite and friendly, helpful got a late check out sorted

was brilliant the facilities were good bar open till 2am brilliant for a night cap

location, super clean hotel, with friendly helpful staff, with bar and evening meal facility

bar looked great

the only thing i would say is that it doesnt say anywhere when breakfast ends on weekdays and i almost missed it

even give an extra hour complimentary late check out as most hotels do

slick and easy check in and late check out

we also had bar food and booked a very late check out which the guys helped us with so we're extremely grateful for that, we will

friendly staff. late check out. excellent room ambiance and amenities. tasty food.

staff kicked us out despite requesting late check out as a marriot card holder

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

lovely,clean room. room service was quick. food was lovely. great value for money.

little thing was wifi, because i was there for a course and wifi was very much needed but was non existent

there was no room service. aftet a tiresome day, that would have been truly helpful.

was excellent, easy to find and plenty of parking

was also able to request a late check out which i appreciated

managed to get late check out for free, this was the best holiday in i event stayed and i stayed in quite a

clean room. well equipt, warm, great bar food and breakfast. quiet. friendly staff good service.

good gym

the hotel bar staff were also nice and open late

very clean and a delicious breakfast, the land lady gave us a late check out, much appreciated, thank you

lady behind the bar was so welcoming and would have loved to stay another night

we joined locals in the bar for a quiz night and had such a brilliant evening with them and the bar staff; everyone was

a lovely bar meal and took part in the pub quiz, very welcoming locals

delicious breakfast and early check in (from 2pm) and a decent check out time (11am)

late check out (12pm) which was needed after a long night out (-)the late check out option, was a lil too stiff (*)is my go to hotel when i m in birmingham free parking late check out and close to city (*)and this is the hotel i always stay at as it s local to the city centre, has free parking and late check

room service lady kept barging into our room while we were getting dressed the next morning

staff are rude and not trained room service does not know english

room service was satisfactory

also, the room service lady was cleaning the room next door very loud and kept banging on the wall

myself, good that its just a short walk to the shops, and was good because of early check in and late check out, and would stay again when i need a

comfortable stay with free wifi and parking

wifi very good, shower was brilliant

parking wasn t too much of an issue at the side

no wifi access. television hard to use.

fantastic having ice machine, microwave any plates, cups, cutlery etc you need is provided and of course free parking

was nice and free parking and breakfast was delicious, also had was offered free complimentary late check out

accommodated our requests for 3 rooms next to each other and our request for a late check out

the staff were polite, enjoyed our stay, they even accommodated our slightly late check out.

convenient that there is bar at hotel

the time of booking, check in and the the late check out, the hotel accommodated all our requests

very welcoming staff in all departments. availability of late check out. attention to detail.

also, we became members last year and enjoyed a late check out but no mention of anything like that this time - also the room was smaller - but

the pool

room was spacious and clean with lovely refreshments