swimming pool delightfully warm

lovely outdoor bar and eating

water and a coffee machine in the room, fresh milk on the fridge, a good shower, great wifi and fantastic breakfast,

alot of noise from wedding party and kids running around

no problems finding a parking space. good view from the room.

the bed was good nice size and the gym th

the gym is on level 2, and despite our room being quite far away the sound of people repeatedly

the food was very nice though breakfast was sent without being covered which isn t the most hygienic thing since it comes

check-in was a breeze, room service is excellent

shower was huge in the wall - exactly as it should be - staff very pleasant - iron in the room - wifi

location for a nearby wedding in hampton palace golf club

location for a wedding at hampton court golf club, fantastic staff and a lovely room

even tried our room service which was prompt

breakfast delicious

little confusion over the breakfast menu, menu was not on display in our rooms, unsure what we could have and no childs menu

room service-- far to long a wait

beautiful location and hotel. staff very friendly and great with the kids

facilities & pool are accessed by the public too, and a walk around the hotel, so worth nothing

wedding, so it was cold where we were sat,

the room service breakfast option

bar is a lovely atmospheric place to enjoy a drink

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky and did not

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

the wifi did not work

limited options for room service and food after a certain time.

downside is the wifi and 4g availability were a bit tricky

the wifi in the room we were in was weak but that may be to do with room location.

breakfast with no continental option in the restaurant but apparently available as room service

i went to the bar and the lady there said i'd be able to order room service via the app

even gave ideas of what to do while in richmond, including organising a game of golf

parking was a bit of a worry.

very friendly, excellent breakfast and spacious comfortable room despite the slightly dated decor

nice room, free parking and great breakfast

wifi was a bit iffy.

they allowed us a late check out and provided cereal, milk, yoghurt and croissants in the room which we weren't

accessing wifi a pain

great location for getting around richmond. great bar and restaurant just below the rooms.

thai menu in pub pub had a nice vibe good wifi spacious

the free wifi

great restaurant and bar area, cosy space to relax

offstreet parking

no room service request card in room

good bar and

staff kindly gave me a late check out so i could rest a bit more

i was lucky but parking at the hotel is very limited, though well organised.

wifi was absolutely shocking in room but ok in communal areas

when the young lady did arrive, she muttered an apology about having to take room service

we arrived in the evening, so choice of any room service was limited, apart from meals from main menu, needs a bit more choice

went for wedding anniversary with kids

kitchen not very well equipped. stairs very steep and not very clean.

very strong and stable unlimited wifi tv with many freeview channels

excellent wifi

room we had was well appointed with good tea and coffee in a kitchenette

we used the kitchenette for breakfast

priced, breakfast was a disgrace i asked for a early check in but didnt get into my room until gone 3pm bar had very little variety very

spacious room with a balcony and view

breakfast is finished too early

the hotel is just beautiful. both kids aged 16 and 12 loved it! what more can i say?

extra to have balcony and didn t get one after enquiring we received 2 complimentary drinks and late check out as a gesture as couldn t move us rooms

location, great bar breakfast was superb and the rooms had a very nice element of design and cleanliness

least on a sunday)

location, right across the road from the train station and next to a great bar but very peaceful at night

lovely walk in shower and bath. free room service for breakfast

no room service - kitchen closes too early

in, there is an open plan reception which is confusing and looks untidy, booked an early check in but they weren't ready for me and then it took over 20 minutes to be checked in

out outstanding customer service in every area bar restaurant outstanding customer service receptionist amazing nighttime stuff also very great i

the night before we was told we could have a late check out till 3pm at 10 an hour when called in the morning i was told would have to be out

early check in and late check out

staff who are great with kids, food is delicious, spacious dining area, not too crowded, pool could be warmer but its not

and laundry facilities were easy to use

i enjoyed their breakfast and specifically i would mention their wednesday delicacy

not great for young kids

beds comfy, equipment in kitchen enough

didn't have any coffee or croissants but instead used the kitchen facilities to have our breakfast on the terrace which was lovely