pool and staff

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have been a little quieter

the whole hacienda is beautiful. the pool very relaxing and nice.

lovely pool surrounded by palms and nature

there is a wonderful pool behind the restaurant, outside tables and deckchairs

room was large,fast fast wifi

location the accommodation close to the beach, very well equipped for doing our own meals good wifi

the wifi worked great, ac worked great, the swimming pool was always clean

great wifi

the wifi and tv kept shutting off but maybe it was because of high winds the night i was there!

wished that the kitchen was better stocked for boiling water for tea

kitchen needs new utensils and plates

elevator, no kitchen utilities (absolutely nothing)

there was a very small kitchenette but no glasses, no knifes and forkes.

kitchen was not well equipped, and the front desk had no extra items if you needed anything

balcony facing the pool was nice to sit out and relax on

swimming pool cold

pool is very cold

kids took over the pool area - fortunately we werent counting on that for a place to relax

kids took over the pool area - fortunately we werent counting on that for a place to relax

breakfast not offered at the hotel but there are options at walking distance

breakfast available ( even though they have a restaurant) sheets were dirty on the 1st night (

many stairs to get to room no elevators no breakfast no coffee onky machine in room horrible

the hotel's restaurant is good. pool area is nice. rooms pretty good.

no breakfast available

nice swimming pool, great breakfast made every morning fresh by the hotel keeper

needs some maintenance in the pool(cleaning)

i also appreciated the breakfast cooked every morning

excellent breakfast, everything was perfect, totally recommended

the home had several nice lounge areas and i loved the game room that had a nice pool table and great movie selection

were several loud guests around pool after midnight and the front desk staff did nothing to try and quieten them down

clean room, friendly helpful staff, nice pool and great location.

staff were friendly and accommodating above and beyond expectations, pool was beautiful, rooms were clean and comfortable, location was half a block from the beach,

great swimming pool. cozy room. comfortable bed.

pool si clean, rooms are big

for some reason, wifi was not good.

we liked the fast wifi

wifi was very weak, all our streaming attempts timed out

the plumbing struggled. they did not manage to get the wc to flush reliably. wifi variable.

the wifi was terrible, had to walk around the hotel to get a little signal, none from our room

wifi in the room was weak

very attendant staff. spacious rooms. strong wifi. very strong value

the wifi is very good in the suite

d throughout the resort) and ideal for remote working

breakfast was very good but we had wait quite long to receive it

the pool, the beach and all the different trees

willing team of staff. swimming pool well maintained and clean. food good

super easy stay and fun for kids too

modern, daily breakfast had long hours so you could sleep in and still get all the selections.

breakfast could be a little better.

the breakfast could improve but it’s filling and ready to start the day

the bed was comfortable, and a nice breakfast buffet was included in the cost of the room

continued to fly into pool glass enclosure and die

the room clean and comfortable. nice bed. the breakfast so good. i really like the hotel.

the sewage in the kitchen was a bit smelly

hotel is excellent, the breakfast really good

service is limited to breakfast only

the staff is very accommodating and the free breakfast is good

nice staff i usually arrive after midnight and have a very good reception. good breakfast.

nice room big shower comfortable bed lots of space 24hr gym

the free coffee during breakfast window is quite bad (extremely watery)

you need to go have breakfast by 10 a.m.

nice sitting areas near pool

i didn’t take it, because nobody tell me, about the breakfast or coffee

pool opens very late and closes early, making it useless unless one hangs out in the hotel at

pool was yucky

very helpful stuff, really large room, excellent service, enjoyed the pool of the hotel, great location: grocery and restaurants right next the hotel, bus to the beach

about 20 rooms, intimate, walk out to pool patio from slider in room

location away from the city centre, and many cheap restaurants around, nice pool, very clean

although there was a kitchen, there were no plates, pots, utensils, etc...

no kitchen articles like other facilities i know.

i made use of the laundry while i was there which was great since that allowed me to pack light

clean, good location, nice staff, i loved the gym and swimming pool

they have a gym

gym was being reconstructed, pool was dirty

has a pool and gym

very dirty pool and there was never water in the fitness center.

the pool area and gym were a nice feature

gym was being reconstructed, pool was dirty

from staff on situation where customer ask for attention, staff should be more customer oriented breakfast was ok for the price but very

pool was in cleaning mood all day, with the water pump off

breakfast

we really liked the pool.

the location good , clean , breakfast very nice

great gym and pool area

beautiful pool with a fantastic view on the roof garden

the best part was the gym and the swimming pool on the roof

the best part was the gym and the swimming pool on the roof

rooftop pool and gym: the rooftop terrace pool was a highlight- beautiful with cristal clear water and with

valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect breakfast (not the cheapest but the best

we actually stayed here to have a couple days at the pool with bar service and this holtel does not provide this

pleasant staff at the front desk and at the bar on the rooftop

great breakfast and a good little gym

the rooftop pool and bar is great in good weather

the pool area is nothing like the photo, needs a clean and the water is ice cold

the pool, prefer outdoor pool

restaurant on site with room service available

clean water at the swimming pool and embellish its surroundings.

8 year old wanted to swim in the pool but it didn t look like it was being cleaned properly

the pool is nice however there are no hand rails and the first step into pool is very difficult for any

with birds near the pool that churp

do not count on breakfast, is very very simple, some fruits, toast and jam , pool very dirty and cold , poor birds keep in cage next to pool ,well , not great experience at all

pool too dirty to use

clean easy access swimming pool - the pool is easy to get to and right next to the kitchen for a relaxing snack in the sun

i like that it near food places and it got a pool

old facilities, pool was too cold

the pool is nice and the showers have strong water pressure and hot water

pool area is always in the shade, not so good for

pool was small but refreshing

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it’s sort of more of a large tub

nice pool, great breakfast place attached

pool looked lovely although we didn't use it

pool was cold (not heated) only three seats at pool no minibar or fridge or coffee machine in

plenty of sunlight and overlooks trees, not just buildings no pests inside room 404 modern, clean pool friendly front desk

restaurant on site - sink clogs - no closet, but 3 hangars there are gaps around the doors to the pool which are not fully sealed, so ants and other bugs walk inside the hotel first floor where

there was a basic outdoor pool that looked clean

spa is amaizing. location is perfect. bed are super comfortable.

the spa has a way to go, but will be a nice addition

staff was very pleasant and accommodating to my bad spanish, the pool was very nice

pool and wifi both excellent

a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym facilities and spa

was a full breakfast menu and all of the food i tried was delicious

nice bar and restaurant, warm and professional staff

very strange breakfast deal

the breakfast is delicious and the breakfast room is beautiful

the breakfast which was included was delicious

good wifi in the rooms as well as free wifi in the squares in merida

at the level of quality and service, i thought it was rare to ask at check in an extra fee for wifi, and the use of the gym, i understand for parking, but other than that, an excellent

sparse gym but that's not a criticism. had enough to work up a sweat.

adjoining king room with junior suite for kids was perfect and had kitchen with dining table

the restaurant at the hotel was great for dinner and breakfast and the pool is a nice touch too

wonderful breakfast very friendly staff

breakfast was excellent and delicious each day. staff are friendly and extremely helpful.

the room is ok but they don’t provide hand towels, other than that our stay was great, the breakfast is really good

room, great location, very good breakfast (not included) and professional staff

information, my reservation was whit breakfast included, and the front desk staff told me no

the walkway to the pool was wooden slats which weren't fixed down properly

after a very tiring

d hot) day i could ve used that swimming pool also, no breakfast buffet

pool was gorgeous, our room was comfortable and clean, the restaurant has great food and the staff

the rooftop pool and the restaurant was really really good

fall-out base for day trips rooms are spacious and beds are comfy great staff free valet parking wifi is strong pool is nice fitness center is okay massage at the spa is

was large with a king size bed, large tv, desk, safe, free and easy to connect to wifi, usb sockets

check in and out was very easy. loved the beautiful pool.

the club is great for breakfast and a drink in thr evening

breakfast, besides the buffet, they had an excellent a la carte service

themed rooms with wall art in every room, great location, parking available, good wifi.

continental breakfast was tasty

the toasts they gave us at breakfast were a bit hard a couple of times

must have been a mix up, because we requested a packed breakfast since we had to leave by 6 am and would have a five hour bus ride to cancun

included breakfast had lovely fresh fruit, small amounts of granola and yoghurt, coffee/tea, which made it a

beautiful gardens, very nice pool and lounge chairs

loved the pool

great rooms. lovely garden and pool area. staff very helpful and efficient.

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely alex at the front desk was awesome

provided wifi internet is unreliable and extremely slow

the staff were fab, good wifi connection

wifi was really bad

wifi quality absolutely horrible

the wifi is stable

the apartment and pool area provide a great place to relax and hang out before exploring the city

pool wasn t clean

the pool is big and the amenities were great

spacious and comfortable. common areas are also fantastic including patio and pool

the pool and exterior grounds were so lovely with comfortable, quality furnishings that made things so

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living

very beautiful garden, terras, building, swimming pool and room

the pool is wonderful and it feels magic at night with all the lights on

beautiful patios and gardens and a swimming pool to refresh after a day of visits

location is excellent. the hyatt is a high end hotel and the wifi was great

location, following all safety protocols, super fast free wifi, comfortable and spacious rooms, wonderful restaurants on-site and nearby

bad wifi signal room carper old and dirty

undergoing works next door at 9am, phone ringing erroneously in the room, cutting the wifi just in check out time

good wifi connection in the room included

bed very comfortable pillows excellent.the pool is so nice and sheltered.

nothing except price was high but we had a really nice room by the pool.

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a quite area

swimming pool is excellent

very big comfortable beds, great large shower and bathroom, the hotel has a lovely relaxing pool in a central courtyard, the breakfast was very nice, selection of fruits, breads, option of

good breakfast, too

breakfast great

the pool area and the dining room are dreamy

breakfast was very good, tasty and healthy

very poor to no wifi connection in the rooms.

i had no chance to try // i was staying 6th floor no wifi reception at

wifi signal

the breakfast was good. due to you did not have to pay extra for it

the breakfast was really good too

is extremely stylish, beautifully furnished, spacious rooms, lovely roof terrace with pool and gym

com)… super small gym

the rooftop with a terrace that looks pretty nice was not working, no swimming pool, they were fixing it i think

the pool and gym where very nice and equipped with towels

great hotel. good location, the rooftop pool is fun.

cold shower all time (morning & evening) most of gym equipment not working poor breakfast

roof top pool area had bar and drink facilities, but no staff

top pool mega

continental breakfast is not worry of the name, and the rooftop bar closes too early, in fine with closing the pool and bar but leave the terrace

bar at the roof to grab a cold drink

the pool is very nice and the margaritas are great as is the local gin

breakfast was delicious

the pool was cool during our stay, however was appreciated after walking the city in 90 degree weather

other places we planned on visiting, and were very accomodating when my wife wasn't feeling well (late check out; other food etc

the amenities, facilities and breakfast all make this hotel stand out, as well as the very sweet and helpful staff

staff, breakfast, location, facilities

property, beautiful rooms, very good location, super friendly staff, awesome breakfast

building, garden, the breakfast, the friendly staff

pool needed more maintenance, a little small

the staff were excellent especially raul who served our breakfast

also there is no fridge in the room and the hotel bar is only open 7am-3pm

the breakfast could be improved - the quality of the products was rather poor.

breakfast options could be a bit more clear but what we had was great!

the bar is not well stocked.

good and cosy small hotel with private territory and sharing pool, nice breakfast and friendly stuff, we like it so much and recommend to anyone

loved the place and the pool

maybe update the pool area seating?

i wish the pool would have been heated!

the pool and garden area is serene and pretty

the pool area is it’s redeeming feature but as there is construction work all around and a car repair

it has a private parking space and a patio with a cold swimming pool

since then they’ve added a small bar that accommodates all the guests

the pool and buildings look stunning, especially at night time

they have great hosts and the bar is so quaint, we didn’t feel like leaving this

the staff was helpful (arranging rides, taking in laundry) and our room was cleaned daily

design and layout are fantastic- with period furniture, statement pieces, a great pool and patio area plus interesting and comfortable rooms

you can have your meals overlooking the pool

the pool was great, the margaritas were delicious, the breakfasts were very good

the hotel also offers a restaurant and bar and my wife and i enjoyed a wonderful dinner and drinks while sitting in the beautiful patio

the refreshing pool was a welcome retreat after a day of exploring, and the easy parking made coming and going a

they helped us out with an electricity socket adapter; the rooms were spacious and clean; the pool was lovely; we especially enjoyed the social

so i enjoyed my little space right by the pool

the included breakfast was great: coffee, juice and a plate of fruits with yogurt and granola

outside; in our initial room, there was a loud buzzing noise; wifi was limited to the breakfast/pool areas

the staff were lovely and even made mr breakfast early at 5:30am before my bus to the airport

breakfast is modest - there are a few options to improve it but with extra cost

the pool was not functionable.

i did not use the pool but it looked great and they have a gym also

access to a gym

loved the rooftop pool

food at fatih tacos arabes, parking was nice, the pool was great, on the rooftop, so incredible views

by the end of our stay (and our tenth time in the wonderful pool), it is without a doubt the premier boutique hotel we’ve had the pleasure of staying at

the staff were helpful and breakfast was very good

the breakfast was delicious and all that i expected

breakfast is off-property, one street over at the paloma’s hotel

was so nice to have breakfast delivered (and delicious), but we did wait quite a while for it to arrive from the other

the entire place is beautifully kept including the grounds and sparkling (and refreshing) pool and the rooms are very comfortable

friendly and helpful staff and delicious, satisfying breakfast

good location, nice pool, decent breakfast, and all at a reasonable rate.

the location, room, breakfast and staff were great.

breakfast is excellent - variety is their signature dish

breakfast is decent.

the pool was not open

pool didn’t even work and it was halfway full

the pool was not functional, full of moldy water

the pool was the only thing that kind of look like the pictures

pool not clear, bathroom so old, shower curtain so old and dirty

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

good location, near paseo montejo ample parking lot friendly staff

it was ok for a 2 day stay. parking spot

very polite staff, parking area seemed secure.

we recommend the hotel bar as the cocktails were amazing, the view really nice and the pool with changing colors very

the breakfast was included and the food and service were amazing

beautiful room with high ceilings and good linens. fun roof-deck with splash pool and good food.

there was a constant noise from machines (air filtration or the pool) at night, you may call it white noise but need to get used to it

noisy in the room, both from outside the hotel (street noise) and from the pump in the pool, which runs all night

one towel per room, weak wifi, the bathroom a bit small, the windows are facing the corridor where everybody passe through

good strong wifi and onsite parking. breakfast was good also.

our room was quiet and comfortable. our only complaint was the wifi did not reach our room.

location, staff was super cool, rooms are very clean and good for price, good wifi and tv, decent breakfast for

too small and the outlets and wifi didn t work

everything ! love the place pool service cost location

the roof terrace bar just opened when i arrived and the view is amazing, on top of that you are allowed to smoke

i like the pool and the restaurant is pretty good

nice pool area

nothing really,unfortunate that restrictions for health reasons so pool not open .

kitchen didn't have proper cooking vessels, oil or salt

the kitchen could have some basis ingredients like salt, pepper, oil, ...

fact that i have a parking space in the facility has all i need ,a fidge ,mini kitchen ,the cleanliness of the place as well as the staff are really attentive

didn't use it but loved that there was a kitchenette and fridge

kitchen is good, quite clean, comfortable bed, got good natural light with big windows

this place is the best to stay, they have a pool, and an amazing balcony/rooftop, and its located right sobre paseó de montejo

the pool is small, i didn't try to attempt to use it.

pool was smaller than expected

the swimming pool is very small

i encountered were friendly and helpful - easy and quick check-in and check-out - there is a pool located on the second level (i didn't use it) and some additional lounge chairs on the top

we arrived very early in the morning from a long bus ride and could rest at the pool

my room had both an indoor & outdoor shower, the pool was beautiful and with only 7 rooms it was always quiet and accessible

the bed and breakfast was one of the most comfortable places we have ever stayed (and we travel a lot)

good breakfast

the continental breakfast was lovely

wifi was reasonable

no wifi in the room, thin walls.

no explanation from the staff regarding breakfast, how it works or wifi

the low wifi

they have the kitchen besides the master bed

also there is a laundry accross the street and places to eat local food at a very reasonable price in santa ana

nice little pool, good breakfast, great location.

care is taken to make sure the reception area, dining area and lobby area, pool and rooms are clean and well maintained

there's also a laundry place right across the hotel

loved the pool area

the pool is okay for swimming but not great but as per above there are other options

start off your day with their delicious breakfast and head out to explore merida from this convenient location

design , pool,

rooms, vip service, relaxing common areas with a pool

excellent staffing good breakfast

place with a very nice pool area and small breakfast area that served a very delicious breakfast

in the superior double rooms overlooking the pool- hot shower with great water pressure, good wifi, king bed was firm but fine,

modern and clean with a lovely pool . the family that ran it were very friendly and helpful

mat on the outside of the balcony so you could dry your feet after swimming in the pool is missing

conditioner was noisy, pool seemed not too clean 1,000

no breakfast. no kettle to boil water in the room.

the private pool was dirty and did not drain.

to the strip although there are much cheaper options on the strip nice ambience nice shower good pool haven't tried the breakfast

the mini pool was defiantly needed in the heat

adults only, so no screaming children waking me up

the hotel is hacienda style with a quiet swimming pool area for a dive after a hot

grounds and pool were very beautiful

beautiful common areas and swimming pool

location in merida, close to the centre, nice rooms and a beautiful garden with the small pool

great value, charming vibe, and peaceful pool courtyard

could have better gluten free breakfast options- otherwise the breakfast was very good!

wonderful. great fun for the kids. lovely place. very comfortable suites.

breakfast has very limited options. pool needs cleaning.

we thought expensive especially as breakfast not

wonderful. great fun for the kids. lovely place. very comfortable suites.

i had a suite overlooking the pool, except maybe that was 20 years ago

: amazing breakfast, beautiful well designed hotel, the chocolate bath soap, comfy beds, the bright pink

pool service cleaning and cushions need attention

street vendors disturbing breakfast, few sun loungers by the pool, closed spa.

i had suite 106 which is the closest room to the upstairs bar so it was definitely lively and louder than other rooms

location, quiet midweek. clean and comfortable. great wifi.

the tv wifi needs to be upgraded from cable to internet tv

towels and hand cloths, wifi was horrible and basically did not work

the wifi is terrible

wifi was good, we lost internet only once or twice in our 31 days stay in hotel

although it’s been written that there is continental breakfast no egg, no cheese, just jam and margarine

good rooms just out of the citycentre with a nice pool. basic but good breakfast.

breakfast is just corn flakes, milk, coffee and tea, bread and butter

decent breakfast (but do not expect too

clean, nice staff, good breakfast.

the courtyard was lovely and the pool was a great way to cool off in the hot mérida afternoons

great rooms, great atmosphere, nice swimming pool, easy accessible parking close by.

staff kindness, property location, pool

beautiful pool area with pool beds where you'll have breakfast

we also appreciated the included breakfast, and found the staff to be very friendly and helpful

wifi was a little spotty

very weak wifi in the room, breakfast are ok-ish but definitely can improve

area were nice and the location is central, but if the fundamentals are missing - hot water and wifi - it makes it difficult to appreciate

wifi was good, bed was comfortable, fridge in room. staff.

well wifi