the pool, the beach and all the different trees

willing team of staff. swimming pool well maintained and clean. food good

pool and staff

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have been a little quieter

the whole hacienda is beautiful. the pool very relaxing and nice.

lovely pool surrounded by palms and nature

there is a wonderful pool behind the restaurant, outside tables and deckchairs

room was large,fast fast wifi

location the accommodation close to the beach, very well equipped for doing our own meals good wifi

the wifi worked great, ac worked great, the swimming pool was always clean

great wifi

the wifi and tv kept shutting off but maybe it was because of high winds the night i was there!

wished that the kitchen was better stocked for boiling water for tea

kitchen needs new utensils and plates

elevator, no kitchen utilities (absolutely nothing)

there was a very small kitchenette but no glasses, no knifes and forkes.

kitchen was not well equipped, and the front desk had no extra items if you needed anything

balcony facing the pool was nice to sit out and relax on

swimming pool cold

pool is very cold

kids took over the pool area - fortunately we werent counting on that for a place to relax

kids took over the pool area - fortunately we werent counting on that for a place to relax

breakfast not offered at the hotel but there are options at walking distance

breakfast available ( even though they have a restaurant) sheets were dirty on the 1st night (

many stairs to get to room no elevators no breakfast no coffee onky machine in room horrible

the hotel's restaurant is good. pool area is nice. rooms pretty good.

no breakfast available

pool si clean, rooms are big

nice pool, great location, friendly staff

clean room, friendly helpful staff, nice pool and great location.

pool and really good location, loved the room and the shower was really good even had hot water

staff were friendly and accommodating above and beyond expectations, pool was beautiful, rooms were clean and comfortable, location was half a block from the beach,

wifi did not work

there was no wifi in our room

the wifi was terrible, had to walk around the hotel to get a little signal, none from our room

no hot water, the wifi wasn t working, there was loud music coming from another room on my floor

the plumbing struggled. they did not manage to get the wc to flush reliably. wifi variable.

breakfast was excellent and i felt like i had the whole house to myself

great to have access to kitchen as needed

excellent breakfast, everything was perfect, totally recommended

a beautiful landscaped garden with a clean swimming pool, sun loungers by the pool, tables for sitting outside, a billiards room, a reception room with

needs some maintenance in the pool(cleaning)

wifi in the room was weak

very attendant staff. spacious rooms. strong wifi. very strong value

the wifi is very good in the suite

d throughout the resort) and ideal for remote working

breakfast was very good but we had wait quite long to receive it

almost everything, great breakfast included.

wish i would have known the pool would be closed my entire stay :( i would have stayed

i hated breakfast. i have to say that's my only complain

service is limited to breakfast only

breakfast sweet bread could be way better.

i would of liked fruit in the buffet for breakfast

the bed was comfortable, and a nice breakfast buffet was included in the cost of the room

great location, very good breakfast, clean rooms.

breakfast is very basic but coffee is all i need at that time

great location, comfortable bed, great breakfast.

nice sitting areas near pool

i didn’t take it, because nobody tell me, about the breakfast or coffee

the staff is very accommodating and the free breakfast is good

nice staff i usually arrive after midnight and have a very good reception. good breakfast.

nice room big shower comfortable bed lots of space 24hr gym

the free coffee during breakfast window is quite bad (extremely watery)

you need to go have breakfast by 10 a.m.

kitchenette, close to good supermarket, new building, comfortable beds, good ac

kitchenware

clean, good location, nice staff, i loved the gym and swimming pool

the location and the pool was nice.

i made use of the laundry while i was there which was great since that allowed me to pack light

location away from the city centre, and many cheap restaurants around, nice pool, very clean

maybe only depth of pool. for my youngest.

pool opens very late and closes early, making it useless unless one hangs out in the hotel at

pool looked nice

pool was yucky

gym was being reconstructed, pool was dirty

has a pool and gym

very dirty pool and there was never water in the fitness center.

the pool area and gym were a nice feature

gym was being reconstructed, pool was dirty

do not count on breakfast, is very very simple, some fruits, toast and jam , pool very dirty and cold , poor birds keep in cage next to pool ,well , not great experience at all

no spare toilet paper pool was neglected, very worn and dirty towels well worn

facilities size and organization of rooms swimming pool and garden bathrooms staff service

hope the owner adds a hand railing to get in and out of the pool

hotel was shabby not clean near pool

the pool, prefer outdoor pool

the pool area is nothing like the photo, needs a clean and the water is ice cold

clean water at the swimming pool and embellish its surroundings.

8 year old wanted to swim in the pool but it didn t look like it was being cleaned properly

the indoor pool. water was stagnant. didn t look as if it was used in weeks.

old facilities, pool was too cold

the swimming pool is great, because the temperature gets quite hot and humid in merida and the water on the pool

the pool was nice .it had a shallow end so kids could use it.

pool area

guest are allowed to smoke by the pool unfortunately all the odor of the cigarette accumulated in the hallway that u have to transit

starbucks next to hotel. swimming pool and lounge chairs.

loved the pool

nice warm pool

breakfast buffet every day

the breakfast staff and the food were

policy of having to leave my id at the reception for everything (pool towel, hair dryer

pool looked lovely although we didn't use it

there was a basic outdoor pool that looked clean

pool was cold (not heated) only three seats at pool no minibar or fridge or coffee machine in

pool

rooftop pool and gym: the rooftop terrace pool was a highlight- beautiful with cristal clear water and with the

the best part was the gym and the swimming pool on the roof

great gym and pool area

great gym and pool area

it was conveniently located, nice rooftop ( could use a bar there or service )

beautiful gardens, very nice pool and lounge chairs

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely alex at the front desk was awesome

loved the pool

great rooms. lovely garden and pool area. staff very helpful and efficient.

nice bar and restaurant

welcoming bar with great prices

good bar restaurant clean room comfy beds great bathroom.

the pool and surroundings were lovely

beautiful pool area, lovely breakfast in restaurant on site

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living

the garden is well maintained and you can relax by the pool in the afternoon before going to the centre in the evening

very beautiful garden, terras, building, swimming pool and room

service is even 10+, pool is cleaned all the time, they are always there for you to answer questions or help

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living on the premises

great large shower and bathroom, the hotel has a lovely relaxing pool in a central courtyard, the breakfast was very nice, selection of fruits, breads, option of eggs and fresh juices

very big comfortable beds, great large shower and bathroom, the hotel has a lovely relaxing pool in a central courtyard, the breakfast was very nice, selection of fruits, breads, option of

great breakfast and attention to our needs and requests

the pool area and the dining room are dreamy

breakfast was very good, tasty and healthy

although it’s been written that there is continental breakfast no egg, no cheese, just jam and margarine

breakfast is just corn flakes, milk, coffee and tea, bread and butter

the breakfast was exactly the same each day: cereals

decent breakfast (but do not expect too

the bathroom is too small, i felt the room was too simple. and the breakfast was too simple too.

the pool is amazing

and every morning you are served an amazingly cooked breakfast, we never had a breakfast like that in a hotel

fantastic and very friendly hosts fantastic homemade breakfast

beautiful decor & stunning pool

breakfast was delicious

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it’s sort of more of a large tub

nice pool, great breakfast place attached

no good and silent place to relax area around pool rather noisy

spa is amaizing. location is perfect. bed are super comfortable.

pool and wifi both excellent

nice old colonial villa, good service and good open bar with beer snacks and cocktails

the staff was couterous and the spa was divine.

good wifi in the rooms as well as free wifi in the squares in merida

at the level of quality and service, i thought it was rare to ask at check in an extra fee for wifi, and the use of the gym, i understand for parking, but other than that, an excellent

bed, room size, atmosphere, breakfast menu

cocktails and breakfast are great

of the staff were unwelcoming and seemed perturbed when i apologized for being 1 minute early for breakfast

breakfast was also great on the terrace at the pool, with a wide selection of delicious options

you can have your meals overlooking the pool

friendly staff, parking right in front, pet friendly, large room with spa bath and fridge, good air conditioning and hot

they helped us out with an electricity socket adapter; the rooms were spacious and clean; the pool was lovely; we especially enjoyed the social

style, spacious well appointed room, huge bathroom and tub, nice pool and lounge area, social

plus the hotel itself had a great bar and breakfast options

the breakfast could be improved - the quality of the products was rather poor.

the spa is there, too

the staff are super friendly and the breakfast that is included in the price is also great

included in the price was breakfast which consisted of pastries and fruit and you could also different dishes from the menu

we actually stayed here to have a couple days at the pool with bar service and this holtel does not provide this

valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect breakfast (not the cheapest but the best

the rooftop pool and bar is great in good weather

great breakfast and a good little gym

pleasant staff at the front desk and at the bar on the rooftop

advertise the pool as part of the service and that was the main reason we chose the hotel but it was closed

the pool was not open

pool not clear, bathroom so old, shower curtain so old and dirty

we didn't use the pool, but it looked probably the best of all

there is no pool, but it is advertised. very small parking lot, fills up by 8pm.

spacious and comfortable. common areas are also fantastic including patio and pool

the pool is big and the amenities were great

pool wasn t clean

the apartment and pool area provide a great place to relax and hang out before exploring the city

we also loved the pool area

also, i loved that the self-serve coffee and beverage bar is available 24x7 (breakfast starts at 8, but i am always ready for coffee before that

didn't test the inner pool but looks great

good location, nice pool, decent breakfast, and all at a reasonable rate.

breakfast was awesome, definetly recommend at least 2 nights there to enjoy visiting merida and

the rooftop pool and the restaurant was really really good

d hot) day i could ve used that swimming pool also, no breakfast buffet

pool was gorgeous, our room was comfortable and clean, the restaurant has great food and the staff

the walkway to the pool was wooden slats which weren't fixed down properly

what really stole my heart were those magical moments in the hammock on the rooftop and by the pool, watching the most breathtaking sunsets

the breakfast which was included was delicious

nice bar and restaurant, warm and professional staff

the choice and quality of breakfast is second to none

the breakfast is delicious and the breakfast room is beautiful

was a full breakfast menu and all of the food i tried was delicious

themed rooms with wall art in every room, great location, parking available, good wifi.

the toasts they gave us at breakfast were a bit hard a couple of times

we had an early check in and mariela was wonderful in helping us.

we had no problem reaching the center on foot with the kids, in the heat - no problem

was perfect the breakfast was delicious and the waiter was very attentive to anything that we

pool is just out of this world, a palace it most certainly is

the bar was lovely in the evenings

breakfast was lovely and the staff were friendly and helped make the stay a real pleasure

it is beautiful. the pool area is gorgeous. beds are heavenly and the staff exquisite

we visited the bar and had well made cocktails and beer

breakfast is decent.

you are able to get breakfast and dinner (if you want) and the sister hotel around the corner

pool is nice to look at but two small to swim in it

the morning of my trip, the staff person on duty had no idea about my tour, had to search for a pool towel for me to take to the cenote and there was no box lunch

beautifully appointed throughout with a long dip pool in the courtyard

parking…) - our room got flooded with rain, most likely due to leaks in windows - the pool is very

there is no small fridge in the room, in case you have kids and need to pack stuff

location, breakfast, service, staff

breakfast was excellent and delicious each day. staff are friendly and extremely helpful.

the room is ok but they don’t provide hand towels, other than that our stay was great, the breakfast is really good

location, breakfast, cleanliness

the bed was very comfortable and the wifi worked well as we had our own hub in the loft

breakfast was really good, served on the beautiful central patio and the wifi worked well

kitchen was well equipped, the ac and wifi worked well

location near city center, great wifi, nice neighbourhood, rooms were spacious and very clean , great breakfast

great wifi

a pool might me a bit too much to ask, but shade, some green and comfortable (lounge)chairs or

but enough, drinking water available, equipped kitchen to cook for yourself, there is a swimming pool, huge common area

pool is nice to have

would have been nice to have a little bit more light at the poolside, and individual lights for the beds but really nothing to complain about

good location, the pool, very big dorms

was large with a king size bed, large tv, desk, safe, free and easy to connect to wifi, usb sockets

fall-out base for day trips rooms are spacious and beds are comfy great staff free valet parking wifi is strong pool is nice fitness center is okay massage at the spa is

breakfast variety was amazing, hotel was clean and had excellent facilities

rst room was leaking from the ceiling and the second one, need 10min to have hot water) - room service food is not so good - in a shopping center, so not

old

our suite had an oversized balcony overlooking the pool

there was also welcome drinks, and you get 2 free cokes and a kit-kat bar for free

we arrived very early in the morning from a long bus ride and could rest at the pool

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a reasonable price ($270 mxn for up to 3kg and $90 mxn for

staff was wonderful, the pool was amazing, the room was huge and breakfast was delicious

bad wifi signal room carper old and dirty

undergoing works next door at 9am, phone ringing erroneously in the room, cutting the wifi just in check out time

location, following all safety protocols, super fast free wifi, comfortable and spacious rooms, wonderful restaurants on-site and nearby

good wifi connection in the room included

location is excellent. the hyatt is a high end hotel and the wifi was great

wifi is

no balcony. pool is not inviting. wifi not working. had to use my data.

wifi worked well in the room

cleaing staff were a delight, it was close to the center, wifi wasn t bad

great wifi

very weak wifi in the room, breakfast are ok-ish but definitely can improve

the room smells also bad, blankets have stains, wifi is not working at the room

area were nice and the location is central, but if the fundamentals are missing - hot water and wifi - it makes it difficult to appreciate

no breakfast included but it didnt bother us too much, we just ate outside - wifi was unbearably slow

wifi was a little spotty

good location. decent size room. swimming pool area and parking nearby at another hotel

pool was a bit cloudy and there could have been more drinking water available

the swimming pool and chairs were not very clean.

affordable and the size and amenities reflect that, but the hotel was kept extremely clean, the pool was refreshing, and a 3 to 5 block walk in either direction led to parks, shops, and

the bed is comfy and there's a nice roof and pool

cleaning lady miranda or mirriam , none of the front end staff spoke any english at all ,, the wifi over two weeks was on off on off they keep saying repairado manyana manyana manyana but they

one after another- need to move other cars in order to leave slow wifi location outside the touristic

i liked the laid back attitude of the staff and the wifi worked well which is important to me

wifi system needs upgrading.

there is a decent lobby where a few clients would sit down and enjoy the wifi and air conditioning

nice air conditioner room with privacy and amazing staff with a nice view and pool.

very comfortable, cosy and quiet room, swimming pool, very good breakfast, close from ado station

kitchen staff let me use the fridge to keep some milk which was nice

wifi did not work in the room. they don't have laundry but there are options in the area.

beautiful swimming pool and comfortable lounger

pool should be heated

com)… super small gym

pool had no shade or umbrella and no bar service at the pool

the pool... we need little shadow pleeease specially with merida weather

the pool and gym where very nice and equipped with towels

there was a bar at the roof top swimming pool but there wasn't actually none if you would like smth to order

bar at the roof to grab a cold drink

it would have been nice to have music at the pool to create an atmosphere.

rooftop bar had limited food choices

gorgeous roof top pool

breakfast was good

property, beautiful rooms, very good location, super friendly staff, awesome breakfast

the cute little pool was nice

breakfast was delicious and always served

the staff were excellent especially raul who served our breakfast

the water of the pool too cold.

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

nothing except price was high but we had a really nice room by the pool.

clean, big rooms. nice clean pool, restaurant facilities and english speaking / polite staff.

swimming pool is excellent

the low wifi

wifi was reasonable

no wifi in the room, thin walls.

no explanation from the staff regarding breakfast, how it works or wifi

was fantastic, staff, location and if course the breakfast

we had a nice pool view, the staff was extremely helpful

beautiful pool

the pool area is it’s redeeming feature but as there is construction work all around and a car repair

the staff is well trained the breakfast is delicious, and the service is top

it has a private parking space and a patio with a cold swimming pool

our room on the ground floor beside the pool was large, cool and quiet

adults only, so no screaming children waking me up

apparently they had problems with the laundry company they were using

the private pool in the room was great

breakfast is available in the other hotel

tv is in spanish but they also have very good wifi to stream movies

great staff, really comfortable, modern room. lovely hotel. decent wifi.

and reliable wifi--the first time i've experienced this in 2 months in mexico

very central location. good wifi.

location, cleanliness,wifi,cable tv and on site restaurant

great location, nice rooms, nice small pool.

it has an authentic mexican vibe. all is very clean, pool is nice and fresh

the pool is small and not for swimming but nice for a quick dip.

the pool wasn’t great, but kids loved it.

have liked more poolside seating, safe in the room

loved the place and the pool

the garden and pool area is very pleasant.

breakfast was delightful and the had the best coffee of our entire trip

yummy breakfast and coffee i was able to walk to many stores and restaurants

friendly service and delicious breakfast

we liked the location (at the city center) , delicious breakfast and really caring staff.

great rooms, great atmosphere, nice swimming pool, easy accessible parking close by.

the courtyard was lovely and the pool was a great way to cool off in the hot mérida afternoons

great pool area

breakfast could be improved by higher quality bread.

beautiful pool area with pool beds where you'll have breakfast

wifi was sketchy

wifi was really bad

provided wifi internet is unreliable and extremely slow

wifi quality absolutely horrible

the staff were fab, good wifi connection

the staff were lovely and even made mr breakfast early at 5:30am before my bus to the airport

little bit far from the center (20min walk), breakfast was quite simple but okay

no tea at breakfast was a problem

nice, fresh fruit, there's a small pool; staff were good

breakfast was varied

wifi is good

the wifi is well working

the wifi was amazing and the staff were great

i had to work during my trip and the wifi was excellent: took several video calls in my room and other parts of the property and never

and decent room with a good shower and good wifi