safe free parking on own premises

were not given the wifi password upon check in

wifi didn't reach the bedside of our room so we had to move nearer the door to answer emails and

d of corridor).

the wifi wasn t great

bfast plentiful but no hot food/hot drinks good family run hospitable, fulfilled req for room loc wifi fast, 10 mins from sanctuary quiet street, dinner did not have a

it was clean, had multiple facilities, free parking and the good view was a bonus

great to have on-site parking and a lift

it says, free parking but the parking area was full

apartment is very secure, parking and a lift are a bonus

was quite central only a few minutes to the town centre, off street parking was a a real bonus

decor and not very big, but you get what you pay for and everything works fine, shower, wifi

location; the wifi was good enough; thank notre-dame for the fan

there was no heater and no wifi.

poor wifi and receptions not well for customers

poor wifi

unfriendly staff rooms not very tidy wifi didn t work potentially bed bugs

near to the train station and good wifi

wifi was available and was staffed all the time.buffet breakfast was great.

wifi , good breakfast early available, secure and spacious parking, attentive staff,

location and breakfast

i found no bed bugs and the wifi was working very well during my stay

wifi is not very fast, difficult to connect

inly shampoo) poor wifi service...

wifi connection was very poor unfortunately.

the wifi is extremely poor. we were oft out of internet.

we didn t get wifi connection

to help check me check in did it, but at least he was there and i got all set up with key, wifi, etc

wifi internet quality

parking possibilities in front of the hotel are limited

free parking outside the hotel

working wifi.

wifi did not work and reception did not help. room rather old and basic

the wifi did not work in my room, and the staff did not seem interested in trying to fix it

no wifi in the rooms but wifi in the restaurant and bar which was good

all works well, the wifi, shower, toilet

size of the room the accessibility to wifi. careless response for assistance

the wifi was a bit slow sometimes.

the wifi is very slow

the wifi was a bit spotty at times, but this wasn't a big issue.

wifi connection on the last floor the 4th the sign doesn't arrive good

wifi in the room

poor wifi connection

in my room, the wifi reception was very poor. in fact it didn't work.

no wifi in the room.

ok so there is no wifi in the rooms but on the first floor

the room and staff great, everything worth it. only there was not wifi

wifi never worked lift stopped in the middle twice ; bit scary ; lift switch need a punch to put it

is no wifi at all and they lied to me that they provide wifi

the heat didn't work in our room and wifi was not throughout

near the train station, breakfast, rooms were clean and decent size

the added benefit of secure parking made for a very pleasant stay

lovely french breakfast

breakfast was fine

there is no parking garage per se, but you can park on the street in front of the hotel

our requests for strong wifi connection (i worked from the room) were answered and a fan was brought to us when the room (-)wifi wasn't good at all (-)wifi was poor but owner said she would call her provider to get it fixed - not a big deal since we (-)wifi is a bit slow. works but slow (-)wifi connection could be better

nice bar excellent service comfortable room staff very helpful

great welcome. nice little bar with large flat screen tv.

grab bar in shower,in my opinion its a must knowing that people of certain age will need one ,it only

bar in the main lobby

close to lourdes station and church. friendly staff. clean room. bar service

very clean, comfortable and good continental breakfast

there could have been a little more for breakfast e.g. some ham and cheese.

breakfast is self service in the dining room which guests can use to store drinks and food and to

continental breakfast fresh bread delivered each morning

i booked it said parking and as i was travelling by motorcycle i was disappointed to see only on street parking when

good wifi connection

early check in.. professional and helpful..

enjoyed getting together with friends in the bar in the evening

basic but clean, with a bar and secure garage for the motorcycle

close to el grote de santa bernadette, close to public parking and restaurants

does not have private parking

parking space available

location was good for visiting sanctuary. free parking outside hotel

pay parking just outside

superb staff, simple to park. great location. very spacious rooms. kids loved the balcony.

location is great, has car park u/neath for 6 euro/day, room was nice and clean ,comfortable and wifi good

very clean plenty of towels quality linen fast wifi and the pizza was amazing

location, breakfast included, big room for 3

good breakfast and value dinner options. close to sanctuary.

very flexible good and nice place location is good good breakfast

internet (wifi) in the room did not work. (-)boxes can be a bit small, and wifi coverage can be spotty depending on the room location (-)wifi kept dropping but possible to manage. (*)groups of tourists are noisy > good working room airconditioning > room 211 tv was not working > wifi okay in the lobby but wifi not working inside room 211 > breakfast is okay for the package (-)poor wifi. room very small (-)small bathroom and poor wifi

not far from the sanctuary. they were very welcoming and allowed us to get a late check out.

staff were super friendly. they arranged taxis for us. also helped with late check out.

very nice, friendly and accommodating, minor language barriers were overcome successfully

the stay and amandine was very charming and very helpful and even arranged for early check in and late check out

i was advised to ask for hot water for my tea at the bar, but the communication with bar staff who had no smiles at all gave me a feeling that i were

the facilities were great - an elevator, parking, and a bar where we could sit and have breakfast with our dog

jus enjoyed the stay and amandine was very charming and very helpful and even arranged for early check in and late check out

the wifi was so bad breakfast was so limited

wifi rubbish

all facilities worked well except poor wifi in the room

noisy neighbours in the room next door to us. wifi didn't work on the 3rd floor

poor wifi in the room.

friendly helpful staff comfortable bed room service available

breakfast was excellent, very good value for money.

breakfast, view from room balcony, comfortable bed, room service.

breakfast - did not have many choice

they even gave us a packed breakfast since we were leaving early

nice quiet reception, helpful staff if you need anything. lovely bar area.

the bar facilities came back at night and no one at the bar to get a drink

the benefit of a good restaurant bar and cafe if desired

wifi worked well on the first evening, on the second we had some problems

staff were excellent and very helpful, good wifi and great location

it has parking

want: nice location, affordable finest food, very clean and comfortable rooms, easy wi-fi, free parking and great service in every possible aspect

it's easy to access all the local sites by walking for ten minutes, they have free parking and parking is also available opposite the hotel

welcome and very early check in

location, parking in property

secure parking.

friendly, family run hotel, very welcoming, off-road and secure parking, good breakfast to begin the day, convenient to shops and cafes and an easy stroll to the

location, nice to have free parking in the property, restroom in good size but needs

no kettle in the room, the wifi was poor, all the religious symbols.

wifi was not good

clean kettle and strong wifi

wifi is bad no signal in our room . air conditioned is not working.

good wifi and very good value for money

wifi is not working also very very slow hot water.

good wifi

to the sanctuary, many restaurants and bars open until late night, the hotel amenities and wifi connection with excellent speed, super friendly staff, our triple room was spacious

cannot connect with the wifi

were very helpful offering advice on everything from best place to park to helping set up wifi

was very friendly and welcoming, ideal location just 4-5 mins walk from the church, super wifi connectivity, air conditioning in all rooms, modern

wifi was not useable

the rooms are not very well isolated, and the wifi is not really good.

poor wifi connection

hmm internet wifi was on and off, not sure why

smell of drains. poor wifi. didn't like bathroom off bedroom. wasn't convenient for everyone.

only downside was that i had to step out of my room to get the wifi and it would get lost when i would go back in further away from the door

no wifi in the room. had to go to hallway to connect. good wifi in the lobby.

wifi

wifi. the room wasn't done perfectly.

sadly the wifi also did not connect in the room

i searched for wifi and

good location and they had a free pool table and free wifi. friendly staff.

rooms were so tiny and not very well cleaned, the wifi didn t arrive to the rooms

room - definitely not as the one published that we thought we booked bad wifi connection in the room on the 4th floor smelly hallway on the 4th floor during our stay -

breakfast and dinner were good value

breakfast should have some hot food being served like eggs,sausages,rashers and fresh fruits not a

breakfast was very good, variety of food. very good location. very nice and friendly staff

basic breakfast

could be better breakfast choice

there was supposed to be a wifi but we had no signal in our

wifi service was poor when we asked at the reception we were told it was broke but when we asked

the wifi was terrible terrible terrible

internet wifi did not work! no parking unless you call way in advance to reserve a spot!

wifi was very patchy in our room.

stop bus to airport next to but i think in the room should be a small fridge as you say a frigo bar although it is not essential

nice reception and hotel bar area

the selection for drinks menu at the bar is small. balconies are very small.

staff were helpful but the reception staff doubled as bar staff on saturday afternoon

also could do we tea facilities in the room, you can go to the bar and get pots of boiling water etc to make if you have your own teabags but have to carry up in

a family trip, we are 15pax in total including kids

enjoyed the extreme friendliness how they welcomed us and pursued the opportunities to help the kids

only the wifi connection very poor specially in the evening

wifi is good and we had no difficulty in connecting

wifi worked

wifi was free but wasn t very good, tv showed hardly any channels

wifi poor on higher

wifi no good

wifi no charging adaptor available reception opening times were not the best no milk for english

the wifi was awful and very unreliable and slow

- very weak wifi - the sofa bed in the 4 person room wasn't comfortable to sleep on

there was no internet wifi for 4 days

wifi was spotty; however, our monetary savings and everything else far out-weighed this minor

wifi was very strong, very modern, has ac, large size rooms.

weak wifi connection

there is a bar on the street, i don t know if it s the hotel s, that plays music on and on and on and

or little french speaking staff

r and reception)

the coffee at the buffet was not very good but he brought us coffee from the bar which was great

no proper wifi

little dated but no complaints. wifi could do with a boost sometimes but perfectly adequate

everything was excellent except the wifi is slow.

wifi

the bar in the entrance foyer was also a nice addition, and the staff were helpful and friendly - even

the wifi is super slow and not very reliable. the breakfast is just ok.

friendly helpful staff,wifi, parking, meal plan

fair breakfast

t much choices) a lot of groups that made a lot of noise wifi very

excellent location free wifi welcome drink great secure parking especially with a roof box

at 00:30, after making sure in the directory list provided that the room service was available, i called the front desk for a simple sachet of instant coffee and a can

no restaurant or room service

was no room service for food

t

e had a superior double), was a

wifi was quick

staff great location allowed us to have a late check out black out shutters for good nights sleep quiet street air conditioning which was

hotel bar and foyer was pleasant and manned 24hr

lovely staff. very clean. reception and bar first class

very good wifi

close to the domaine, air conditioning and good wifi

wifi was not too good not available in the rooms

the hotel has a good wifi connection

wifi inside the room is very slow.

very, very poor wifi

terrible wifi, terrible bed, tiny bathroom

qnd towels, comfy bed, very good wifi

connection problem with wifi

hard to find phone signal and wifi is not quite good.

wifi was good

room was noisy and wifi was unavailable in the room

the wifi connection is very poor. the 2 pillows are small and not that so comfortable

hear noise from next door/corridor intermittently) i really enjoyed the ambience of the hotel - bar area downstairs & being with other pilgrims in the group

no bar food either

daily maids service was great and wifi worked well with no issues

staff was friendly and helpful, wifi was good and had good connectivity

the staff was extremely occomdating by offering us an early and late check out

had some issues with the wifi. the staff helped us out and thereafter worked fine.

reception and were told that we had to remove all our security settings in order to access their wifi

wifi was extremely bad, at first it didn't connect at all, then we asked the manager to check it,

staff were friendly, room was clean, accessible, wifi,

wifi connection is very poor non at all inside the room

wifi is excellent

wifi should be in all rooms

wifi was patchy; sometimes no signal. tv does not work

personally didn t have an issue in my room, but my friends could not get wifi service in their room

get a higher floor for wifi

wifi as terrible in the floor i was on

the wifi was not working in our room

the strength of the wifi in the room but it was excellent in the lounge.

poor wifi

great location free wifi only a few steps to the centre and grotto

issue was the wifi and room heater, wifi did not not work

good french style breakfast. nice staff. good wifi. reasonably priced.

my room smelt of damp, it was not cleaned for two days, and the wifi did not work in the rooms.

wifi is very poor eny where in the building, bacically we could not use no kettle or irn board,

no wifi signal to the 5th floor. there was a bad stinky smell in the room.

continental breakfast included

private parking

the parking spot close to the place of stay

spent a half hour finding the hotel before parking the car and walking to it

wifi was horrible. we were on the 7th floor and could not connect.

wifi everywhere and when i had a problem with it the gentleman at reception was very helpful

wifi didn t work. tiny rooms

wifi was a little hit and miss in the room, but fine in

right in the heart of lourdes, not that great wifi otherwise perfect!

off heater was okish but i still felt really cold internet connection hit and miss so was the wifi

staff was good but when i complained about the wifi it was fixed immediately and personally that is excellent service

no fan, bad view,bad wifi

wifi signal is weak

wifi, no fridge, no safe box, no toiletries

excellent staff, kind, friendly, helpful, allowed us a late check out as well.

the free parking is also a plus

parking available, very helpful employees.

safe parking close to the hotel

was no wifi connection on the 7th floor

our quite room was spacious and had a balcony and free wifi

wifi was very slow

excellent location. very clean and beautiful decor. comfortable beds. excellent wifi.

wifi wasn't great.

comfortable room with good air conditioning (essential during the hot spell when i visited) and wifi (-) the wifi connection was really poor too (-) wifi only works in one specific area

helpful staff and parking included.

parking was tricky but staff did everything to help

parking was available but was up the hill and required a walk up and down each time you needed

the free parking was a brilliant added extra too

the wifi is good

intermittent wifi connection even inside the room

clean, good wifi, good shower pressure

the wifi is excellent in the entire hotel specially in my room

very good breakfast. staff helpful. central location. free car parking and free wifi.