i was advised to ask for hot water for my tea at the bar, but the communication with bar staff who had no smiles at all gave me a feeling that i were

convenient bar in the ground floor

the stay and amandine was very charming and very helpful and even arranged for early check in and late check out

jus enjoyed the stay and amandine was very charming and very helpful and even arranged for early check in and late check out

very nice, friendly and accommodating, minor language barriers were overcome successfully

it came with breakfast which was good for us

breakfast is self service in the dining room which guests can use to store drinks and food and to

the breakfast was the perfect french breakfast with two crossaints and a baguette from a local bakery

continental breakfast fresh bread delivered each morning

we were lucky that we found a parking place on the street straight away, but it's busy.

location was good for visiting sanctuary. free parking outside hotel

close to el grote de santa bernadette, close to public parking and restaurants

does not have private parking

parking available in front of the

very kind staff comfortable great wifi parking in

breakfast was fine

the added benefit of secure parking made for a very pleasant stay

near the train station, breakfast, rooms were clean and decent size

lovely french breakfast

there is no parking garage per se, but you can park on the street in front of the hotel

enjoyed getting together with friends in the bar in the evening

basic but clean, with a bar and secure garage for the motorcycle

grab bar in shower,in my opinion its a must knowing that people of certain age will need one ,it only

bar in the main lobby

great welcome. nice little bar with large flat screen tv.

close to lourdes station and church. friendly staff. clean room. bar service

nice bar excellent service comfortable room staff very helpful

superb staff, simple to park. great location. very spacious rooms. kids loved the balcony.

wifi never worked lift stopped in the middle twice ; bit scary ; lift switch need a punch to put it

needs wifi and bigger room space and bathroom

the heat didn't work in our room and wifi was not throughout

no wifi

central location, good wifi

we didn t get wifi connection

wifi internet quality

to help check me check in did it, but at least he was there and i got all set up with key, wifi, etc

free parking outside the accommodation

parking possibilities in front of the hotel are limited

wish theres a wifi in every room so we will not need to go down from 4 th floor to lounge area as it was cause me

wifi in the room

in my room, the wifi reception was very poor. in fact it didn't work.

poor wifi connection

wifi connection on the last floor the 4th the sign doesn't arrive good

wifi did not work and reception did not help. room rather old and basic

the wifi did not work in my room, and the staff did not seem interested in trying to fix it

working wifi.

no wifi in the rooms but wifi in the restaurant and bar which was good

wifi wasn't working, didn't have oven and hair dryer. bed was noisy but big and comfortable.

wifi isn't great

had some issues with the wifi. the staff helped us out and thereafter worked fine.

wifi connection is very poor non at all inside the room

big parking, finally fast wifi not only on reception

unfriendly staff rooms not very tidy wifi didn t work potentially bed bugs

wifi , good breakfast early available, secure and spacious parking, attentive staff,

near to the train station and good wifi

wifi was available and was staffed all the time.buffet breakfast was great.

great location. private parking with ev charging facility.

wifi connection was very poor unfortunately.

inly shampoo) poor wifi service...

should provide more toiletries

wifi didn t work and the tv reception was bad

the wifi is extremely poor. we were oft out of internet.

decor and not very big, but you get what you pay for and everything works fine, shower, wifi

there was no wifi when i told her she was surprised and told me nothing to do in parallel, the guy at night was

wifi was intermittent and complex , could be simpler and better

wifi worked well

wifi was excellent

our requests for strong wifi connection (i worked from the room) were answered and a fan was brought to us when the room (-)wifi wasn't good at all (-)wifi was poor but owner said she would call her provider to get it fixed - not a big deal since we (-)wifi is a bit slow. works but slow (-)wifi connection could be better

the wifi is very slow

the hotel was spotless the staff were fantast8c great wifi overalll very positive stay

the wifi was a bit slow sometimes.

all works well, the wifi, shower, toilet

size of the room the accessibility to wifi. careless response for assistance

it was clean, had multiple facilities, free parking and the good view was a bonus

rco, washing machine) own parking place centre of lourdes on walking distance, large shops not far away by

the fact that there is a private parking behind the building is a good plus

was quite central only a few minutes to the town centre, off street parking was a a real bonus

parking space, great view

good breakfast and wifi services

good wifi

wifi didn't reach the bedside of our room so we had to move nearer the door to answer emails and

were not given the wifi password upon check in

wifi was not strong in our room

location is great, has car park u/neath for 6 euro/day, room was nice and clean ,comfortable and wifi good

very clean plenty of towels quality linen fast wifi and the pizza was amazing

spacious room and shower room comfortable bed complete buffet breakfast nice receptionist

and after a long day of travelling, the beds were comfortable and the included breakfast just what we needed

bar is only open in high season but restaurant serves alcohol and wine is very cheap

the wifi does not work.

noisy neighbours in the room next door to us. wifi didn't work on the 3rd floor

wifi rubbish

wifi didn't work. room was poor. double bed was too small for two persons.

the wifi was so bad breakfast was so limited

i also appreciated the late check out time of noon

at 00:30, after making sure in the directory list provided that the room service was available, i called the front desk for a simple sachet of instant coffee and a can

location, friendly staff who spoke english, extremely clean, daily room service, and a good breakfast

the bar area is disappointingly small

e had a superior double), was a

the wifi was terrible terrible terrible

internet wifi did not work! no parking unless you call way in advance to reserve a spot!

wifi service was poor when we asked at the reception we were told it was broke but when we asked

a/c and wifi in room poor

there was supposed to be a wifi but we had no signal in our

i searched for wifi and

rooms were so tiny and not very well cleaned, the wifi didn t arrive to the rooms

room - definitely not as the one published that we thought we booked bad wifi connection in the room on the 4th floor smelly hallway on the 4th floor during our stay -

sadly the wifi also did not connect in the room

good location and they had a free pool table and free wifi. friendly staff.

only downside was that i had to step out of my room to get the wifi and it would get lost when i would go back in further away from the door

hard to access wifi

wifi. the room wasn't done perfectly.

wifi signal only worked immediately inside the bedroom door, which was an inconvenience

the wifi does not work in the room

internet (wifi) in the room did not work. (-)boxes can be a bit small, and wifi coverage can be spotty depending on the room location (-)wifi kept dropping but possible to manage. (*)groups of tourists are noisy > good working room airconditioning > room 211 tv was not working > wifi okay in the lobby but wifi not working inside room 211 > breakfast is okay for the package (-)poor wifi. room very small (-)small bathroom and poor wifi

not far from the sanctuary. they were very welcoming and allowed us to get a late check out.

staff were super friendly. they arranged taxis for us. also helped with late check out.

wifi was quick

close to the domaine, air conditioning and good wifi

very good wifi

the wifi practically unreliable

the wifi in 632 was awful

internet wifi communications

daily maids service was great and wifi worked well with no issues

staff was friendly and helpful, wifi was good and had good connectivity

the staff was extremely occomdating by offering us an early and late check out

lovely hotel close to everything, breakfast super

breakfast was very good. staff was very helpful.

breakfast, view from room balcony, comfortable bed, room service.

friendly helpful staff comfortable bed room service available

breakfast, view from room balcony, comfortable bed, room service.

poor wifi connection

wifi was not useable

was very friendly and welcoming, ideal location just 4-5 mins walk from the church, super wifi connectivity, air conditioning in all rooms, modern

in particular :) but wifi could have been better, specially when you have children travelling with you

convenience, free wifi

get a higher floor for wifi

wifi should be in all rooms

personally didn t have an issue in my room, but my friends could not get wifi service in their room

wifi as terrible in the floor i was on

the wifi didnt work properly and the breakfast didnt have much variety

were very helpful offering advice on everything from best place to park to helping set up wifi

wifi is not working also very very slow hot water.

to the sanctuary, many restaurants and bars open until late night, the hotel amenities and wifi connection with excellent speed, super friendly staff, our triple room was spacious

cannot connect with the wifi

good wifi

wifi was spotty; however, our monetary savings and everything else far out-weighed this minor

wifi was very strong, very modern, has ac, large size rooms.

weak wifi connection

breakfast and dinner were good value

basic breakfast

breakfast was very good, variety of food. very good location. very nice and friendly staff

could be better breakfast choice

breakfast should have some hot food being served like eggs,sausages,rashers and fresh fruits not a

room was noisy and wifi was unavailable in the room

wifi was good

the wifi connection is very poor. the 2 pillows are small and not that so comfortable

room service staff is very prompt

no bar food either

nice quiet reception, helpful staff if you need anything. lovely bar area.

the bar facilities came back at night and no one at the bar to get a drink

the benefit of a good restaurant bar and cafe if desired

wifi wasn't great.

perhaps the wifi connection was not so fast

wifi was very slow

excellent location. very clean and beautiful decor. comfortable beds. excellent wifi.

was no wifi connection on the 7th floor

lovely staff. very clean. reception and bar first class

staff great location allowed us to have a late check out black out shutters for good nights sleep quiet street air conditioning which was

hotel bar and foyer was pleasant and manned 24hr

good wifi connection

early check in.. professional and helpful..

r and reception)

or little french speaking staff

the coffee at the buffet was not very good but he brought us coffee from the bar which was great

there is a bar on the street, i don t know if it s the hotel s, that plays music on and on and on and

right in the heart of lourdes, not that great wifi otherwise perfect!

wifi was a little hit and miss in the room, but fine in

wifi didn t work. tiny rooms

wifi everywhere and when i had a problem with it the gentleman at reception was very helpful

wifi was horrible. we were on the 7th floor and could not connect.

wifi was not great

location near all the important place in lourdes the room was clean and neat free wifi

perfect location. the sheets were clean. wifi was good.

wifi was poor

th wifi was very poor in the

the internet connection on the wifi is super slow

weak wifi

wifi wasn t really working well

the wifi is excellent in the entire hotel specially in my room

very poor wifi

wifi was a joke, it did not work well in the lobby and i could not connect to it in my room

wifi worked

poor wifi internet

additionally, the wifi in our room did not work throughout our stay

wifi is good and we had no difficulty in connecting

the parking spot close to the place of stay

spent a half hour finding the hotel before parking the car and walking to it

private parking

wifi was not good

wifi is rather well below the normal speed

good wifi and very good value for money

wifi not functioning properly. according to website photo completely different the room.

no kettle in the room, the wifi was poor, all the religious symbols.

excellent staff, kind, friendly, helpful, allowed us a late check out as well.

parking available, very helpful employees.

safe parking close to the hotel

the free parking is also a plus

my room smelt of damp, it was not cleaned for two days, and the wifi did not work in the rooms.

no wifi signal to the 5th floor. there was a bad stinky smell in the room.

good french style breakfast. nice staff. good wifi. reasonably priced.

wifi is very poor eny where in the building, bacically we could not use no kettle or irn board,

the place was comfy and the breakfast was lovely

comfortable room with good air conditioning (essential during the hot spell when i visited) and wifi (-) the wifi connection was really poor too (-) wifi only works in one specific area

friendly staff, great location close to everything, parking, pet friendly

parking was available but was up the hill and required a walk up and down each time you needed

the free parking was a brilliant added extra too

helpful staff and parking included.

no proper wifi

little dated but no complaints. wifi could do with a boost sometimes but perfectly adequate

everything was excellent except the wifi is slow.

wifi

the bar in the entrance foyer was also a nice addition, and the staff were helpful and friendly - even

wifi, no fridge, no safe box, no toiletries

no fan, bad view,bad wifi

staff was good but when i complained about the wifi it was fixed immediately and personally that is excellent service

poor wifi

off heater was okish but i still felt really cold internet connection hit and miss so was the wifi

hard to find phone signal and wifi is not quite good.

connection problem with wifi

terrible wifi, terrible bed, tiny bathroom

qnd towels, comfy bed, very good wifi

very, very poor wifi

nice reception and hotel bar area

also could do we tea facilities in the room, you can go to the bar and get pots of boiling water etc to make if you have your own teabags but have to carry up in

the selection for drinks menu at the bar is small. balconies are very small.

staff were helpful but the reception staff doubled as bar staff on saturday afternoon

bar staff, receptionists and maids always a joy to be with

location, nice to have free parking in the property, restroom in good size but needs

secure parking.

welcome and very early check in

a very short walk from all the stuff associated with lourdes itself, room was perfect with ample parking at the rear for bikes and cars

stay, the beds were confy, everything was very clean, great water pressure in the bathroom, free parking, and really close to the sanctuary

excellent - especially frederick who was able to deal with all our queries, mainly relating to wifi, which we couldn't get to work on our phone

poor wifi in rooms

the wifi in my room did not really work, as the signal was too weak.

t much choices) a lot of groups that made a lot of noise wifi very

no tea & coffee making facilities in room, wifi patchy at times,

wifi is excellent

the wifi was not working in our room

maybe the wifi could be password protected as it is open.

issue was the wifi and room heater, wifi did not not work

poor wifi

was clean with good wifi connection

the wifi was awful and very unreliable and slow

- very weak wifi - the sofa bed in the 4 person room wasn't comfortable to sleep on

wifi no charging adaptor available reception opening times were not the best no milk for english

wifi is a bit hit and miss. needs better pillows

wifi no good

a family trip, we are 15pax in total including kids

enjoyed the extreme friendliness how they welcomed us and pursued the opportunities to help the kids

wifi worked well on the first evening, on the second we had some problems

staff were excellent and very helpful, good wifi and great location

it was a very crowed time but he did arrange a parking space for us

it has parking

want: nice location, affordable finest food, very clean and comfortable rooms, easy wi-fi, free parking and great service in every possible aspect

safe free parking on own premises

helpful owner and his wife who tried to make their guests happy even when the wifi caused major problems to the extent it refused to accept credit or debit cards

wifi not available. anyway facilities and staff is excellent.

the problems with the wifi which finally refused to work at all after a thunder storm.

ner & breakfast) was excellent and made with local products

good complimentary breakfast too

the owner was great and lovely! free parking everywhere.

we did not have breakfast so i cannot speak about it

breakfast quite simple

nice looking bar downstairs, attached to the building (not sampled)

breakfast was ok

sweeping views of the pyrenees mountains was unforgettable and the home made jams / yogurt for breakfast was superb

breakfast was superb and the location was just what we wanted and so quiet

we loved the use of the pool in the evenings

there is also a nice pool in the garden

clean 13m swimming pool nature views of the pyrenees