wifi was spotty but there has been an issue since folks work from home

very clean, great wifi and nice tv

wifi in room and staff blamed it on apple products

the spa was closed at 4:00 on saturday and on sunday

the most comfortable victorian period bedroom with an excellent en-suite with deepest excellent spa tub i have ever used

friendly staff, cleanliness and early check in.

swimming pool too

for the pool and the pleasant grounds

considered room - 2 chairs and a table, relaxing places on the property like around the pool even if it's too cool to swim

super lovely hosts....very clean, updated rooms....great pool....felt like a resort!!!

the owners were friendly, the use of the pool and gazebo was great...very clean

wifi never worked for us

was no wifi nor internet for the 24 hours i was there

had 4 different devices to test it with) despite promises to give us a

paid wifi is good

wifi did not work

the pool closed early.

pool

the pool is lovely and clean. sandra was very welcoming and friendly. we will be back.

and there’s a beautiful pool just steps from your door

staff accommodated a request for late check out even though they were booked

the pool area was nice and spacious

daughter and i enjoyed the newly updated indoor pool and hot tub

website also said they had a gym

pool area was warm and rundown

also being next to the gym room was noisy one morning

difficult to get any response to allowing late check out and additional key fob

the kitchen has everything you need to prepare meals

location, parking and unit were all great for visiting kitchener comfortably.

great communication from the laundry room management

he was able to get me an early check in and assisted me with the check in process

told the front and got free breakfast

breakfast selection i have ever seen in a hotel

bar open, breakfast was not buffet

breakfast good, eas included

exceptionally friendly staff; was grateful for the laundry facility; loved the gym.

11, 9, 8 year olds who loved the pool

breakfast and snack food was excellent

no hot tub in the pool area

many choices of food:) room- clean and comfortable facility- laundry, gym, swimming pool- clean and well

- room was good size, when you have kids and put them to bed you can go into the other room and allow them to sleep and not disturb

breakfast was typical continental breakfast

extremely nice staff. heated pool. large room. great hot breakfast! great location!

gym was not open. no hot tub.

been cleaned no towels had to return twice to front desk to get proper towels, no garbage bags or laundry bags in

i needed small garbage bags for kids diapers

maybe they were in the middle of doing laundry

swimming pool size of room jack's diner next door awesome

can just unpack when i get home without having to do laundry

breakfast was fantastic and the staff were diligent in filling it up continuously

great location. clean. good facilities. pool, gym laundry room.

didn t use wifi

i had to reconnect the wifi every once in a while, otherwise everything was great.

u will have to re-accept terms on the splash screen multiple times over your stay)

the wifi was excellent

so smaller room, can not adjust bath water, unstable wifi, and some cleaning staffs no responses

the room was well maintained and clean. wifi was good. bed was awesome

the wifi wasn t as good as expected

we had problems getting onto wifi

the wifi was not strong or spotty, the tvs could be updated to smart tvs

the shower no breakfast wifi very slow tv cable not good carpet needs cleaning/shampooing

were very accomadating when we needed an early check in

the room was nice, the pool was nice and the bar staff was really nice.

gym.

location quiet & pool plus restaurant & friendly staff - clean & great sized rooms!

you can smell the chlorine from the pool in the rooms on the third floor, so keep the fan on.

the bar tenders were friendly and helpful

we stayed in the king sized suite, enjoyed the separate kitchen area and outdoor balcony

nice furnishings with a little kitchenette

it was also comfortable, with our own kitchen and bathroom

lots of room, kitchen with microwave & fridge, comfy living room with recliners & flatscreen, nice bathroom

the cheap, plastic one used in a kitchen under a sink doesn't suit the nicely renovated bathroom

we were not given the wifi password when we checked in

wifi was not working or extremely slow. that s all.

difficulties with wifi and tv

wifi was spoty or didn't work in our room

wifi even though advertised it

we had the most expensive room in the place, were provided with one tiny bar of soap

location is fabulous and the bar downstairs has excellent food and staff

we had a kitchen and in the morning had a complementary breakfast box containing pastries

bed and closing hours for bar and food

my friend and i felt very relieved and pleased with the accommodation, excellent beds and kitchen facilities ( tea, coffee maker, etc

the bunkbeds were really fun for the kids and there was an amazing fun public pool and paddle boat rentals a stone's throw

very attentive host who kindly upgraded us to the music room and offered late check out

excellent location to the park and paddling boats

abilities to plug in all charging devices for phones and laptops with wifi available

the wifi connection was inconsistent..

wifi worked very well

the shower i could have used something like a bar or handle to hold onto

out christmas party ended just before 10 pm, so we were going to go over and drink at your bar for a while

it was at the front desk, in the hallway, or breakfast buffet room - every staff person was a 10/10

facilities were closed for corona virus (but was not made aware until after i paid for the room), laundry was closed and again wasnt made aware until after i needed the service

availability of fitness equipment

breakfast should include a cup of tea or coffee with it

breakfast was very good, we went down to the breakfast room for coffee because we could not work

free wifi, friendly staff starbucks

the wifi went down and stayed down for the majority of our stay

our second day of our stay the wifi did not work

no free wifi

wifi in the old section doesn't work at all for the 4 days that i spent there

there was a half hour wait for the laundry

it should be commercial/gym model fitness room needs a fan to move

i think it needed to be changed to make more people to rent this place every time in kitchener

free continental breakfast was the best that we’ve had at any private or chain hotel which included breakfast

the gym was bigger and had more weights

bed, in-room spa tub and shower

unable to have breakfast due to allergies. pool was a little cold

water slide at the pool is only open weekends and without it, it is just a tiny pool, so the kids were disappointed

the jacuzzi was great and the continental breakfast was good

i and the kids loved the breakfast and the kids had so much fun in the pool.

breakfast was good, staff were very friendly and amenable to extra requests, entire building was

breakfast could have been fresher, but the coffee was good

the pillows were terrible and the breakfast was less than available at hotels nearby

morning breakfast was decent - in our case there seemed a bit overwhelmed - but nothing to

were very friendly and amenable to extra requests, entire building was clean, and the pool and fitness centre were a very nice touch

breakfast was a nice spread. loved the 24/7 coffee.

the continental breakfast could have used more diabetic friendly

neat and tidy, fresh decor. friendly and helpful staff. breakfast options are terrific!

the breakfast was fairly sufficient for a short stay. we really enjoyed the location

good facility and good breakfast

sometimes wifi slow

also, the wifi system was very good; it was fast and didn't drop connection

great service. staff are excellent. wifi was fantastic.

to connect to wifi in the room

tea and coffee good hot organic soap room off the back of the hotel was quiet the first night wifi lots of parking able to open the window for a little fresh air staff front desk tried their