the pool is a breath taken

beautiful garden and fun pool.

the pool was what i like the most and the property is beautiful.

the pool is amazing

old hacienda has been carefully modernised with attractive modern touches, including a stunning pool

the rooms were comfortable, the pool was lovely and the setting was beautiful

the pool

the interior and all of its details, clean rooms, perfect outdoors and pool

we also enjoyed our dinner and breakfast there - many tasty traditional dishes, perfectly cooked

from the moment sr jesus met us with umbrellas in the rain until a delicious, unique breakfast on the back patio the next morning we felt like royalty

staff attention, breakfast quality, qty and variety

lovely pool and grounds

bungalows with own veranda to chill big bed with good mattress beautiful setting nice refreshing pool big enough for a little swim delicious breakfast, especially the lemon grass tea the lovely

very good breakfast included

the breakfast was also delicious

great facilities, breakfast, wifi via starlink and a lovely pool

the pool is refreshing and the breakfast is tasty

breakfast was fantastic

the warm and friendly staff and the breakfast was great as well!

breakfast was great..staff were great...awesome overall experience.

tasty breakfast, kind staff, clean room

price, nice staff, breakfast included, pool

handicap room was perfect, breakfast great, clean, good location and staff was the best!

wifi was a bit spotty and couldn't always maintain a connection

the room was dark, difficult to regulate the water in shower, bad wifi connection.

the wifi was uneven.

weak wifi and a little bit outside of the center of town

wifi worked and rooms were clean

i had no chance to try // i was staying 6th floor no wifi reception at

very poor to no wifi connection in the rooms.

wifi signal

clean room at a fair price - breakfast included

the breakfast was good

breakfast to order from the cook

stylish and comfortably big mexican hacienda, with a nice swimming pool and very charming garden

a must come back in summer to use the pool

refreshing pool with good size for relax

the morning breakfast was very yummy

fitness super

the weather was cloudy and a little cold so i didn't get to use the pool, and the health spa was closed due to the pandemic

the attention, the room and the pool

i like the pool and the restaurant is pretty good

the guys in the restaurant and bar were great and did their utmost to accommodate our requests

nothing really,unfortunate that restrictions for health reasons so pool not open .

you could see someone had great vision to make this place five star - there is a vacant pool bar, restaurant and spa on site

pool

our kids enjoyed the pool and the ample garden

we enjoyed the pool.

decent room large great pool area and lush setting

large swimming pool, clean room with bed & hammock

it is big place with swimming pool

yard is not landscaped, the pool is n’t open, the parking and driveway are not really functioning, the water was on and off

i liked having to pool to swim in the morning and loved having a hammock in my room

amazing place but the only downside is the wifi blocks a lot of common websites (gmail, booking (+) huge room and bathroom with cable and wifi (-)the wifi didn't work at all (-) wifi signal was very weak in room 3 (+)spacious room, good wifi, large shower with good hot water and pressure (-) no wifi in room

everything was amazing especially the parking and the location

the staff was very nice and parking was a bonus

at the heart of the golden city with parking facilities

colonial interiors, parking, great location, big rooms

try the breakfast!

our room was right beside the pool bar which was okay because it wasn’t used as a bar

loved the hidden garden and pool behind the hotel walking distance to almost everything staff were so friendly and

great pool, breakfast area and roof terrace to cool off and have drinks at. excellent location.

breakfast was good

was great it had everything one needs for a few nights the grounds were clean and had a nice pool which was great for a quick refresh from the heat they had a nice area outback for us smokers

point of interest, very clean, well decorated, av, very good wifi, very nice garden and swimming pool, nice

it has a very nice pool on the patio

good pool, clean, comfy, hot water, free water dispenser, free coffee

pool, privacy, balcony, good price

lovely people. good pool and grounds and the cabins were very nice.

large pool and garden area were lovely for relaxing after a hot day

nice surrounding, spacious garden and swimming pool

the pool, the hacienda style buildong and the surroundings

rooms are spacious (we had 2 king beds in our room), the pool is beautiful

only complaint from an otherwise perfect stay was that the gentleman cleaning the pool at 6:30 am was chatting with his colleague rather loudly which woke us up from an otherwise

great staff, pool, room was clean and hot water

beautiful garden great pool coffee for breakfast

the pool area is great. super friendly and helpful staff

value for money; quiet location, friendly staff, comfortable room and shower, nice garden & pool

the pool was huge and super clean

our suite was nicely decorated , offering majestic pool view and had everything we needed and more

we loved everything about this place. stunning room. great pool to cool off in

the swimming pool was surrounding by plants and trees

upgrade and pool, also very authentic place

i loved the feeling of the place,beautiful pool and garden, classy bathroom

pleasant staff at the front desk and at the bar on the rooftop

we actually stayed here to have a couple days at the pool with bar service and this holtel does not provide this

the rooftop pool and bar is great in good weather

great breakfast and a good little gym

valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect breakfast (not the cheapest but the best

nice pool

marvelous swimming-pool

pool area is so relaxing and beautiful, big enough for several groups and we enjoyed food and drink

actually had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

d throughout the resort) and ideal for remote working

very attendant staff. spacious rooms. strong wifi. very strong value

wifi in the room was weak

the wifi is very good in the suite

e only

also, they need to improve the pool area

the best part was the gym and the swimming pool on the roof

it was conveniently located, nice rooftop ( could use a bar there or service )

the rooftop pool was a wonderful spot to relax in the sun, and the views from up there were lovely

great gym and pool area

breakfast

from staff on situation where customer ask for attention, staff should be more customer oriented breakfast was ok for the price but very

good coffee and continental breakfast

updated, clean and location was great. also the breakfast was good.

we really liked the pool.

the service in general the room the welcoming the breakfast

a beautiful landscaped garden with a clean swimming pool, sun loungers by the pool, tables for sitting outside, a billiards room, a reception room with

great to have access to kitchen as needed

nice swimming pool, great breakfast made every morning fresh by the hotel keeper

a good breakfast is served by a very friendly hostess

great location. 5 mins walk to shopping center. clean pool.

pool opens very late and closes early, making it useless unless one hangs out in the hotel at

location away from the city centre, and many cheap restaurants around, nice pool, very clean

pool looked nice

very helpful stuff, really large room, excellent service, enjoyed the pool of the hotel, great location: grocery and restaurants right next the hotel, bus to the beach

very strange breakfast deal

was a full breakfast menu and all of the food i tried was delicious

the breakfast which was included was delicious

nice bar and restaurant, warm and professional staff

the breakfast is delicious and the breakfast room is beautiful

the pool is not heated, the water is quite cold.

gym was being reconstructed, pool was dirty

very dirty pool and there was never water in the fitness center.

the pool area and gym were a nice feature

the pool area and gym were a nice feature

but i had my laptop and their wifi is fantastic, and of course at n extra charge

the wifi connection is awful we had issues every morning as we worked from remote and ended up running

wifi did not work in room 204

our room was quiet and comfortable. our only complaint was the wifi did not reach our room.

too small and the outlets and wifi didn t work

has a kitchen corner but sadly almost no equipment just regular spoons, forks and knives

the kitchen had gas heater, fridge and microwave

the kitchen could have some basis ingredients like salt, pepper, oil, ...

also they have tv air conditioner fridge and mini kitchen

kitchen is good, quite clean, comfortable bed, got good natural light with big windows

the wifi is stable

provided wifi internet is unreliable and extremely slow

wifi was down the whole time.

wifi was really bad

wifi was sketchy

pool closed and the patio chairs were removed, so it left no place to lounge at the hotel except

although there was a kitchen, there were no plates, pots, utensils, etc...

the bed was good and the room was spacious, and the kitchen was sufficient

kitchenette could have been stocked with kitchen utensils and dishware which it was not.

i understand that in normal times, you can use pots/pans from the hotel but the cupboards in the kitchenette are empty

breakfast was not very tasty. it can be better

location, breakfast, cleanliness

room, great location, very good breakfast (not included) and professional staff

breakfast was excellent and delicious each day. staff are friendly and extremely helpful.

location, breakfast, service, staff

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

it was ok for a 2 day stay. parking spot

very polite staff, parking area seemed secure.

good location, near paseo montejo ample parking lot friendly staff

the breakfast could improve but it’s filling and ready to start the day

location breakfast delicious ud83dude0b comfortable rooms very good front desk guest service

was a long-term stay for me, but included breakfast was a little different every day

great location, comfortable bed, great breakfast.

the bed was comfortable, and a nice breakfast buffet was included in the cost of the room

rooms was perfect, breakfast. pool

pool area was wonderful and our room was spacious

mat on the outside of the balcony so you could dry your feet after swimming in the pool is missing

in the superior double rooms overlooking the pool- hot shower with great water pressure, good wifi, king bed was firm but fine,

place with a very nice pool area and small breakfast area that served a very delicious breakfast

lobby, restaurant, bar always too hot

the breakfast could have been a little more varied from day to day, but all in all it was a very good

the free coffee during breakfast window is quite bad (extremely watery)

you need to go have breakfast by 10 a.m.

- somewhat boring breakfast, but for 2-3 days ok

far from bus station and the center of town. no staff on site. a few bugs in the kitchen.

nice interior with kitchen but hadn’t use it (no butcher shop nearby). close to a oxxo.

quiet and shady property with a small pool, kitchen, and good neighbors.

if you are going for à pool i would not recommend this property

to say is that we didn't have kitchen soap but we used the one from the bathroom, and the little pool wasn't so clean but that was all fine for us as the patio seemed to be under some

wifi good, pool was enough to cool off

we had a parking area and great wifi

the prices at the hotel bar were definitely okay

location, pool, english tv, food, friendliness

there was private parking very nearby, the included breakfast was good as well and the staff were very helpful and

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a quite area

bed very comfortable pillows excellent.the pool is so nice and sheltered.

swimming pool is excellent

the water of the pool too cold.

was large with a king size bed, large tv, desk, safe, free and easy to connect to wifi, usb sockets

fall-out base for day trips rooms are spacious and beds are comfy great staff free valet parking wifi is strong pool is nice fitness center is okay massage at the spa is

was no hot water on the fifth floor shower in the morning in the fitness club was in the renovation but they had very little work out

breakfast variety was amazing, hotel was clean and had excellent facilities

location, big rooms, quiet, and perfect pool for kids and families

a plus for the hotel is a pretty good gym

the pool was not functionable.

everything except the pool

the pools was not working.

does not take you all the way to rooftop where pool is

nice sitting areas near pool

i didn’t take it, because nobody tell me, about the breakfast or coffee

pool was super cold

room #1 is a little bit noisy due to the traffic and music. breakfast only starts at 8:00

there was a constant noise from machines (air filtration or the pool) at night, you may call it white noise but need to get used to it

there is roof bar and the music is very loud

noisy in the room, both from outside the hotel (street noise) and from the pump in the pool, which runs all night

the laundry and tour services are amazing

they even do a laundry service with 24 hour turn around for a very reasonable price

i had some dirty laundry with me and i asked if there are options available to wash it

the owner and staff are wonderful and they even did our laundry for a very good price

undergoing works next door at 9am, phone ringing erroneously in the room, cutting the wifi just in check out time

location is excellent. the hyatt is a high end hotel and the wifi was great

good wifi connection in the room included

bad wifi signal room carper old and dirty

location, following all safety protocols, super fast free wifi, comfortable and spacious rooms, wonderful restaurants on-site and nearby

pool was closed

service is limited to breakfast only

i hated breakfast. i have to say that's my only complain

the kitchen inside the room is an amazing feature

my kids enjoyed going to the mall across the way

designed hotel with a charming courtyard complete with pool

friendly and attentive, rooms got cleaned immaculately in the blink of an eye, wonderful pool, beautiful rooms, can not recommend higher - the only reason i want to keep it to myself is so

everything was perfect, the room, the breakfast, the pool and the personalized service

we had early starts on three mornings and the staff provided breakfast packs for us to take with us

too bad we did not get the chance to use the swimming pool

continental breakfast is not worry of the name, and the rooftop bar closes too early, in fine with closing the pool and bar but leave the terrace

the pool was lovely at sunset

roof top pool area had bar and drink facilities, but no staff

pool

a good breakfast was included in the price

the rooftop with a terrace that looks pretty nice was not working, no swimming pool, they were fixing it i think

for me, the best asset of the nh merida is the 8th floor rooftop pool and terrace with expansive views over the city

pool

husband and i are major fitness junkies and the gym was a major let down there was not enough attachments for the cables and the treadmill would

pool had no shade or umbrella and no bar service at the pool

the restaurant is fantastic and there's a really good gym too

have been nicer to have had a heated pool with some sunshine to sunbathe as this was in the shade

street vendors disturbing breakfast, few sun loungers by the pool, closed spa.

nice pool and terrace

also one of only a handful of hotels locally that seem to offer a twin room w queen beds(, the pool was gorgeous and it’s perfectly

i encountered were friendly and helpful - easy and quick check-in and check-out - there is a pool located on the second level (i didn't use it) and some additional lounge chairs on the top

very comfortable room and good pool. staff very friendly and helpful.

.all good nothing bad. maybe need to work better the pool/jacuzzi that might need repairs soon.

the swimming pool is very small

this place is the best to stay, they have a pool, and an amazing balcony/rooftop, and its located right sobre paseó de montejo

coffee pot in room but nothing else to make coffee. wifi was not good on 2 nd floor.

towels and hand cloths, wifi was horrible and basically did not work

the wifi is terrible

the tv wifi needs to be upgraded from cable to internet tv

wifi was good, we lost internet only once or twice in our 31 days stay in hotel

loved the place and the pool

could be better, wifi had very poor connectivity

wifi was slow. paying for water. there was no bar or restaurant.

not may food outlets nearby. sadly the wifi was intermittent. we all need wifi these days

excelent place no wifi available in my room only in the lobby

better wifi service

it was probably the off season but the pool wasn t maintained

breakfast was delicious and always served

the swimming pool is really small and the fitness room was under renovation.

building, garden, the breakfast, the friendly staff

the breakfast was delicious and the cocktails too

pool was gorgeous, our room was comfortable and clean, the restaurant has great food and the staff

d hot) day i could ve used that swimming pool also, no breakfast buffet

the walkway to the pool was wooden slats which weren't fixed down properly

after a very tiring

the rooftop pool and the restaurant was really really good

good bar service with cocktails

chairs would be nice by the pool and if they brought refreshments

we loved having a bit of time around the pool to read in the late afternoon

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day, and the entire intimate patio offered various areas to

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

poor pool area including unfinished stairway and shaby surrounding area

was quite spacious, featuring a king-size bed and offering a beautiful view right next to the pool

we loved the pool at the top of the hotel

the pool area had very little room for lounging

pool is great there were a few things in room that needed attention but the hotel is good value for

themed rooms with wall art in every room, great location, parking available, good wifi.

we had no problem reaching the center on foot with the kids, in the heat - no problem

you can have breakfast, lunch or dinner by the pool and watch/supervise them play

continental breakfast was tasty

the restaurant food was good and the breakfast was filling

we had a nice pool view, the staff was extremely helpful

it has a private parking space and a patio with a cold swimming pool

i wish the pool would have been heated!

restaurant was closed, breakfast not available. no vibe, was like a haunted house

maybe update the pool area seating?

nice pool, great breakfast place attached

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it’s sort of more of a large tub

breakfast was simple, personally prepared fruit with yogurt and granola followed by toast

no tea at breakfast was a problem

would have loved more variety at the breakfast

breakfast is modest - there are a few options to improve it but with extra cost

great pleace. you can walk to the donwtown. the breakfast is good. bed and shower are also good.

i am vegan and they prepared a special breakfast for me that was outstanding

breakfast has very limited options. pool needs cleaning.

we thought expensive especially as breakfast not

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo de

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious homemade bread and jam

breakfast each morning was great

the pool was a welcome respite from the heat

when we ordered uber eats for dinner it came to the door and we used dishes from the kitchen

spacious apartment with our own little kitchen, which we didn't need as there is coffee and tea making facilities and water in the dining

very comfy beds, breakfast was great and the pool looks sooooo nice.

to reconnect to wifi after each use

there was absolutely no wifi signal in our room.

location is great! everything is new and clean. wifi is good as well.

huge room and bathroom, very clean. nice stuff, quiet place. good wifi. a/c in room

we used the laundry service, it was 150 pesos

limited bar hours and limited breakfast options

breakfast was pretty sad

the pool area is not for swimming but very lovely landscaping, in case you are looking for a swimming

design , pool,

breakfast in morning was great and we enjoyed the pool

great view from the roof top pool

located in paseo montejo, main attractions are right there.the rooftop pool is perfect.

the pool it’s vey small.

location was great. rooftop pool as well. room was big and modern.

the pool and pool area was nice

hotel was incredible, we felt very much at home, the wifi was awesome (you can use zoom etc (+) wifi connection to work from the hotel is excellent (+) the beds were comfortable the wifi strong and the staff were friendly and helpful (+)water/wifi/great breakfast/helpful staff/perfect location/reasonably priced (-)wifi (+) wifi worked very well, city center is just a few steps away, you can park in front at the street (+)decorated hotel, spotless cleanliness, very welcoming staff, central location, strong wifi connection (+) wifi worked great in the room and throughout the building, which was important to us since we also (+) strong wifi and hot water (+)breakfast, friendly and helpful staff, comfortable beds, clean rooms, excellent wifi, great shower

staff, great recommendations for things to do and events happening in merida and a lovely bar area downstairs for a drink in the evening

the bar has no beers or wine

location, perfect design of the room, and even a complimentary breakfast was provided

the owner and his wife couldn't have been more helpful, receiving amazon packages, giving info, laundry, making phone calls on my behalf, offering drinks, you name it - every need was met

clean and nice and ventilated interior patio. sorry we didn’t have time to use the pool.

small place but no big courtyard and pool 5 blocks away

they use a local laundry service that returns your clothes same day at a great price

hard to find parking and they do not have a swimming pool

no pool but you can use the one down the street at nomads