the interior and all of its details, clean rooms, perfect outdoors and pool

staff attention, breakfast quality, qty and variety

lovely pool and grounds

we also enjoyed our dinner and breakfast there - many tasty traditional dishes, perfectly cooked

from the moment sr jesus met us with umbrellas in the rain until a delicious, unique breakfast on the back patio the next morning we felt like royalty

the pool is a breath taken

the pool is amazing

beautiful garden and fun pool.

the pool was what i like the most and the property is beautiful.

old hacienda has been carefully modernised with attractive modern touches, including a stunning pool

the rooms were comfortable, the pool was lovely and the setting was beautiful

the pool

breakfast was great..staff were great...awesome overall experience.

decent breakfast nice staff

sorry didn't have breakfast

tasty breakfast, kind staff, clean room

loved having access to the shuttle and the driver from 3pm was totally awesome

very poor to no wifi connection in the rooms.

wifi signal

i had no chance to try // i was staying 6th floor no wifi reception at

clean room at a fair price - breakfast included

very quiet. nice room. loved the breakfast. was offered choice of 3 breakfasts.

fitness super

good food, comfortable bed, good location, good staff, free parking, and a pool and

the attention, the room and the pool

i like the pool and the restaurant is pretty good

the roof terrace bar just opened when i arrived and the view is amazing, on top of that you are allowed to smoke

the elevators work well, and the roof garden bar and restaurant are lovely

great breakfast and a good little gym

we actually stayed here to have a couple days at the pool with bar service and this holtel does not provide this

pleasant staff at the front desk and at the bar on the rooftop

the rooftop pool and bar is great in good weather

valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect breakfast (not the cheapest but the best

pool

breakfast to order from the cook

breakfast was exceptional with the owners 'adopted' daughter making whatever you wanted

the breakfast is delicious

swimming pool available

wifi in the room was weak

the wifi is very good in the suite

very attendant staff. spacious rooms. strong wifi. very strong value

d throughout the resort) and ideal for remote working

the expansive pool and spacious relaxation areas offer perfect tranquility for unwinding

a good breakfast is served by a very friendly hostess

beautiful setting, everything top-notch. comfortable and peaceful. breakfast made to order!

breakfast was excellent and i felt like i had the whole house to myself

needs some maintenance in the pool(cleaning)

the pool was not clean

great gym and pool area

the best part was the gym and the swimming pool on the roof

rooftop pool and gym: the rooftop terrace pool was a highlight- beautiful with cristal clear water and with

the rooftop pool was a wonderful spot to relax in the sun, and the views from up there were lovely

rooftop pool and gym: the rooftop terrace pool was a highlight- beautiful with cristal clear water and with the

pool hours is too short especially for guess that returns after a long business day

loved the pool

breakfast buffet every day

breakfast was ok

didn’t like fact the hotel does not hire enough staff to help at breakfast

staff, comfortable & clean, great swimming pool (but blazing hot tiles, would recommend wearing beach slippers), willy's foodmart

pool looked nice

maybe only depth of pool. for my youngest.

pool was yucky

pool opens very late and closes early, making it useless unless one hangs out in the hotel at

actually had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

the swimming pool was great!

has a pool and gym

the pool area and gym were a nice feature

the pool area and gym were a nice feature

gym was being reconstructed, pool was dirty

although there was a kitchen, there were no plates, pots, utensils, etc...

there is a kitchenette with an electric burner, a microwave, and a fridge with a freezer

clean, good location, nice staff, i loved the gym and swimming pool

listed as a suite (with small kitchen) there was not a single utensil or anything with which to cook or eat

kitchenette, close to good supermarket, new building, comfortable beds, good ac

great location, very good breakfast, clean rooms.

the breakfast could improve but it’s filling and ready to start the day

was a long-term stay for me, but included breakfast was a little different every day

the bed was comfortable, and a nice breakfast buffet was included in the cost of the room

location breakfast delicious ud83dude0b comfortable rooms very good front desk guest service

was a full breakfast menu and all of the food i tried was delicious

the breakfast which was included was delicious

the breakfast is delicious and the breakfast room is beautiful

nice bar and restaurant, warm and professional staff

the choice and quality of breakfast is second to none

gym has really good equipment, the breakfast is delicious and has variety for everyone, the

nice room big shower comfortable bed lots of space 24hr gym

the staff were accommodating, the breakfast had great variety, the beds were comfortable, the location was quiet, we had a little

the gym by appointment only

super clean! delicious included breakfast!

nice sitting areas near pool

i didn’t take it, because nobody tell me, about the breakfast or coffee

good hotel, the only down side is the bar by the pool is not open

the rooftop pool area is nice though

rooms are modern and comfortable with a full kitchen

the staff was super nice, the room was incredible, the pool was even bigger than i thought

hotel is excellent, the breakfast really good

the wifi is stable

provided wifi internet is unreliable and extremely slow

wifi was really bad

the beds were too hard and not comfortable at all and very poor wifi connection.

the wifi to work a little better in the rooms. had to be close to the door in order to get wifi

wifi connection is very good

one towel per room, weak wifi, the bathroom a bit small, the windows are facing the corridor where everybody passe through

the wifi connection is awful we had issues every morning as we worked from remote and ended up running

good strong wifi and onsite parking. breakfast was good also.

but i had my laptop and their wifi is fantastic, and of course at n extra charge

fact that i have a parking space in the facility has all i need ,a fidge ,mini kitchen ,the cleanliness of the place as well as the staff are really attentive

kitchen didn't have proper cooking vessels, oil or salt

room was very spacious with a kitchen and a big fridge

kitchen is good, quite clean, comfortable bed, got good natural light with big windows

has a kitchen corner but sadly almost no equipment just regular spoons, forks and knives

information, my reservation was whit breakfast included, and the front desk staff told me no

wonderful breakfast very friendly staff

breakfast was not very tasty. it can be better

the room is ok but they don’t provide hand towels, other than that our stay was great, the breakfast is really good

there is no small fridge in the room, in case you have kids and need to pack stuff

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

good location, near paseo montejo ample parking lot friendly staff

it was ok for a 2 day stay. parking spot

very polite staff, parking area seemed secure.

the water of the pool too cold.

swimming pool is excellent

bed very comfortable pillows excellent.the pool is so nice and sheltered.

we travelled with 2 little ones and they had a blast at the swimming pool

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a quite area

fall-out base for day trips rooms are spacious and beds are comfy great staff free valet parking wifi is strong pool is nice fitness center is okay massage at the spa is

was large with a king size bed, large tv, desk, safe, free and easy to connect to wifi, usb sockets

lobby bar was closed

fitness room had nice machines but was much too

there was live music really loud up until 2 am coming from the lobby; and tons of kids and teenagers running around our floor being extremely

pool area was wonderful and our room was spacious

modern and clean with a lovely pool . the family that ran it were very friendly and helpful

mat on the outside of the balcony so you could dry your feet after swimming in the pool is missing

patio over pool area

rooms was perfect, breakfast. pool

a plus for the hotel is a pretty good gym

the rooftop pool was wonderful after a hard day of touring

access to a gym

does not take you all the way to rooftop where pool is

the rooftop pool is awesome

location is excellent. the hyatt is a high end hotel and the wifi was great

undergoing works next door at 9am, phone ringing erroneously in the room, cutting the wifi just in check out time

good wifi connection in the room included

location, following all safety protocols, super fast free wifi, comfortable and spacious rooms, wonderful restaurants on-site and nearby

bad wifi signal room carper old and dirty

the pool was a little bit small too

we recommend the hotel bar as the cocktails were amazing, the view really nice and the pool with changing colors very relaxing

stylish. clean. close to avenida montejo. helpful staff. excellent breakfast.

location and design, lovely little restaurant (get the pancakes for breakfast

there is roof bar and the music is very loud

wifi good, pool was enough to cool off

we had a parking area and great wifi

i had a room with a beautiful terrace, breakfast was fantastic

hotel are: 1) the personal on the weekends are only half day 2) doesn t have a restaurant or a bar at the hotel, only they prepare a buffet breakfast with few options

spacioua and clean rooms, good breakfast, friendly staff

the new buildings, pool, reception and dining area are beautifully built

they even have a pool

very good breakfast included

great facilities, breakfast, wifi via starlink and a lovely pool

breakfast was grea,t made with love and care

the laundry and tour services are amazing

the owner and staff are wonderful and they even did our laundry for a very good price

they even do a laundry service with 24 hour turn around for a very reasonable price

i had some dirty laundry with me and i asked if there are options available to wash it

there was a bar at the roof top swimming pool but there wasn't actually none if you would like smth to order

bar at the roof to grab a cold drink

the breakfast was not as expected

it would have been nice to have music at the pool to create an atmosphere.

room close to the gym was noisy in the morning from people working out.

gym was small. breakfast was ok.

pool had no shade or umbrella and no bar service at the pool

com)… super small gym

the pool is quite small and the gym is very basic

the pool... we need little shadow pleeease specially with merida weather

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it’s sort of more of a large tub

nice pool, great breakfast place attached

the rooftop pool and the restaurant was really really good

pool area was exceptional. staff were lovely and attentive. breakfast was lovely

what really stole my heart were those magical moments in the hammock on the rooftop and by the pool, watching the most breathtaking sunsets

the walkway to the pool was wooden slats which weren't fixed down properly

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

to say is that we didn't have kitchen soap but we used the one from the bathroom, and the little pool wasn't so clean but that was all fine for us as the patio seemed to be under some

new and super clean apartment, with all the accessories needed in the kitchen and the bathroom, new ceiling fans, ac, good mosquito nets, and a very strong wifi

if you are going for à pool i would not recommend this property

quiet and shady property with a small pool, kitchen, and good neighbors.

quiet and shady property with a small pool, kitchen, and good neighbors.

loved the place and the pool

this place is the best to stay, they have a pool, and an amazing balcony/rooftop, and its located right sobre paseó de montejo

very comfortable room and good pool. staff very friendly and helpful.

pool was smaller than expected

minor thing, if you chose this hotel for the swimming pool don't

the pool is small, i didn't try to attempt to use it.

also one of only a handful of hotels locally that seem to offer a twin room w queen beds(, the pool was gorgeous and it’s perfectly

design food gym location

plus, the pool is gorgeous

pool needed cleaning

charged for hot chocolate for kids whereas coffee was free - somewhat

the swimming pool is really small and the fitness room was under renovation.

breakfast was wonderful--raoul, our waiter, was exceptional

the cute little pool was nice

the pool could be slightly heated

it was probably the off season but the pool wasn t maintained

the wifi is terrible

towels and hand cloths, wifi was horrible and basically did not work

wifi was absolutely awful

wifi was good, we lost internet only once or twice in our 31 days stay in hotel

coffee pot in room but nothing else to make coffee. wifi was not good on 2 nd floor.

themed rooms with wall art in every room, great location, parking available, good wifi.

staff were all very friendly, the guys serving in the breakfast area were also very attentive

must have been a mix up, because we requested a packed breakfast since we had to leave by 6 am and would have a five hour bus ride to cancun

included breakfast had lovely fresh fruit, small amounts of granola and yoghurt, coffee/tea, which made it a

the restaurant food was good and the breakfast was filling

too bad we did not get the chance to use the swimming pool

beautiful garden, comfortable rooms, great breakfast and wonderful staff

we had early starts on three mornings and the staff provided breakfast packs for us to take with us

i loved the bathroom. laundry was easy.

we were so well looked after - nothing being too much for the staff (recommendations; wind by the pool , an early breakfast ; ordering taxis)

the staff is well trained the breakfast is delicious, and the service is top

the location was perfect and the little breakfast restaurant was superb

i wish the pool would have been heated!

it has a private parking space and a patio with a cold swimming pool

loved some down time in the pool area

outside; in our initial room, there was a loud buzzing noise; wifi was limited to the breakfast/pool areas

the included breakfast was great: coffee, juice and a plate of fruits with yogurt and granola

breakfast is modest - there are a few options to improve it but with extra cost

very comfortable bed, nice pool, very good parking, safe

hotel staff were so nice, thé hotel is beautiful (swimming pool in thé beautiful patio) and well located

good bar service with cocktails

perfect set up. pool, rooms and breakfast area

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day, and the entire intimate patio offered various areas to

beautiful hotel. stunning pool.

lecanda is an adults-only oasis in the center of merida

the pool it’s really small

also the pool is a cool feature but not very usable

we loved the pool at the top of the hotel

pool is great there were a few things in room that needed attention but the hotel is good value for

room was comfortable, wifi service was good, enjoyed the little rooftop pool

we thought expensive especially as breakfast not

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious homemade bread and jam

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo de

wonderful. great fun for the kids. lovely place. very comfortable suites.

wonderful. great fun for the kids. lovely place. very comfortable suites.

the pool area is not for swimming but very lovely landscaping, in case you are looking for a swimming

start off your day with their delicious breakfast and head out to explore merida from this convenient location

limited bar hours and limited breakfast options

their mission to please guests and say yes to every request if only we had more time to enjoy the pool

breakfast in morning was great and we enjoyed the pool

good wifi in the rooms as well as free wifi in the squares in merida

at the level of quality and service, i thought it was rare to ask at check in an extra fee for wifi, and the use of the gym, i understand for parking, but other than that, an excellent

adjoining king room with junior suite for kids was perfect and had kitchen with dining table

all explained to me the rules for my dog and all the amenities in the hotel

nowhere to hang wet swimsuits, no bathrobes for going to the pool

wifi was slow. paying for water. there was no bar or restaurant.

wifi was down the entire time we were there and it seems as if it has been that way for awhile

no wifi in the room

better wifi service

excelent place no wifi available in my room only in the lobby

there was absolutely no wifi signal in our room.

to reconnect to wifi after each use

huge room and bathroom, very clean. nice stuff, quiet place. good wifi. a/c in room

location is great! everything is new and clean. wifi is good as well.

ybe just clean the pool from all the little bugs..)

the staff was amazing, the pool was cozy and great location.

no good and silent place to relax area around pool rather noisy

the spa has a way to go, but will be a nice addition

nice old colonial villa, good service and good open bar with beer snacks and cocktails

staff was very pleasant and accommodating to my bad spanish, the pool was very nice

pool could use a bit more cleaning.

big room, clean, good location, enjoyed the pool. good air con

great view from the roof top pool

new hotel, with very spacious rooms, with swimming pool on roof.

located in paseo montejo, main attractions are right there.the rooftop pool is perfect.

the pool being open all hours was great

kitchen staff very kind too

breakfast each morning was great

loved the high ceiling rooms, the decor in all the rooms, the paddle pool, the breakfasts, the crockery, the location and the service

very comfy beds, breakfast was great and the pool looks sooooo nice.

if i had to mention something it was the pool service could have been quicker

all, the main reason i reserved the master suite is because of the large bath tub and the plunge pool

sure to get the almond croissant), at night we had some cocktails at the bar which were also very very good

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super informative about mezcal and tequila and made delicious cocktails

will try those next time we come back)

they use a local laundry service that returns your clothes same day at a great price

clean and nice and ventilated interior patio. sorry we didn’t have time to use the pool.

pool was too far off site. downstairsrooms no windows and rather noisy.

small place but no big courtyard and pool 5 blocks away

no pool but you can use the one down the street at nomads

there's also a laundry place right across the hotel

nice little pool, good breakfast, great location.

was perfect for our stay here, comfortable room, nice pool area, friendly personnel and delicious breakfast

garden/pool area, staff were so friendly and helpful

care is taken to make sure the reception area, dining area and lobby area, pool and rooms are clean and well maintained

hotel was incredible, we felt very much at home, the wifi was awesome (you can use zoom etc (+) wifi connection to work from the hotel is excellent (+) the beds were comfortable the wifi strong and the staff were friendly and helpful (+)water/wifi/great breakfast/helpful staff/perfect location/reasonably priced (-)wifi (+) wifi worked very well, city center is just a few steps away, you can park in front at the street (+)decorated hotel, spotless cleanliness, very welcoming staff, central location, strong wifi connection (+) wifi worked great in the room and throughout the building, which was important to us since we also (+) strong wifi and hot water (+)breakfast, friendly and helpful staff, comfortable beds, clean rooms, excellent wifi, great shower

hotel itself is really great, bar well equipped and the staff super friendly and knowledgeable

location, perfect design of the room, and even a complimentary breakfast was provided

the bar has no beers or wine

so lovely to make sure the shoes we had left out in the sun were put back in the room and get our laundry upstairs so we don't need to go looking for it

went only last month in the middle of the covid pandemic so the bar was closed thus no “ambiance”

the pool area is amazing with lounge chairs and lots of shade

the free access to piedra de agua boutique hotel's pool is terrific especially during a heatwave and the extra 15% off for everything including

it doesn’t has pool

breakfast is available, although it is modest

the rooms (and reception area) were cool without being cold, plus the pool was a nice place to relax after being out in the sun

the pool area was a relaxing place after a day of sightseeing

the only thing this place is missingif is a hammock above the swimming pool.

beautiful pool area with comfortable loungers

the pool and amenities are peaceful

we felt like they were unprepared for us in bar and restaurant

- we went to the bar on our first night but the bartender told us that ingredients were not available when we asked

the architecture and design, pool, shower, rooms all great

there’s a beautiful terrace restaurant/bar overlooking the pool and we found it completely relaxing

it was because there weren’t many guests at the time, but the bar closed a little too early, as we tried to have a night cap and were unable

the pool area is quiet and comfortable

great location, clean and spacious room. friendly staff. serene pool.

hotel was clean and comfortable with a nice pool and common areas

facilities, swimming pool, balconies, strong shower, lovely bed, friendly staff, quiet and overall value for money

absolutely beautiful and the pool area was so pretty

location, large comfortable room, super clean and beautiful area surrounding pool

wonderful place with a beautiful pool and garden

lovely to cool down in the pool

is very centrally located, small but lovely swimming pool for small kids, and the staff is incredibly helpful and kind

free parking for guests and cute pool

rooms were large and very comfortable with an outdoor sitting area and wonderful spa bathroom

the pool was always clean and nice shade cover over top

breakfast was really well prepared

we enjoyed the swimming pool

the hotel staff is amazing- very friendly and attentive. breakfast was delicious.