the recent coronavirus situation many properties have to close facilities like the pool and spa, and no breakfast was available

not being aware that i had late check out and opening my door with their own key before i had a chance to answer the door

breakfast in the morning, clean, comfortable and quiet rooms in a great location

clean, comfy bed, great room quiet,decent breakfast

proximity to the gym and having 24 hour access was great for me

the kitchen in the room was nice, but an oven would have been super helpful..

our room was on the first floor. easy in and out. kitchen setup was okay.

provided in kitchen setup (dishes, pans, etc

near lots of attractions, kitchen was great bonus

house keeping thru my dirty laundry away cause i had it in a trash bag

friendly peronnel, comfort rooms,wifi,

the wifi was superb and among the best i've ever experienced at a hotel

wifi and breakfast so we did not need to worried about finding simple breakfast in the morning when

lumpy beds, no hot breakfast, location wasn't great

rd to get to), wifi spotty, noisy

not lots of tables for breakfast.

close to everything. clean. good breakfast.

i like the breakfast the moment was good

the breakfast was good. from 6 to 9 am. the staff was friendly.

good breakfast as well

indoor pool, access to microwave 24/7, fridge in the room, very clean and hospitable

wish pool was heated

the gym was a little small. free weights would have been appreciated.

staff was very friendly, the pool was smaller but nice and kids enjoyed it

didn’t get to use the workout room and swimming pool, see kids enjoying a lot

we arrived a bit earlier than expected and the front desk allowed us an early check in

gym and swimming pool are great to relax after full working day

love the rooms the pool very clean and staff is so wonderful

early check in made it possible to get lots of rest after several nights of little to no sleep

how small the bar was

very good food, especially for kids.

gym facilities ok

breakfast was great.

hotel is 5 minutes from our kids' house has free breakfast, free indoor parking and free wifi -- all worth good money in boston

decent location, allowing dogs on the property, gym is well equipped

had no cell service and their wifi was down the whole time i was there until it was checkout time

50 for buffet cold food wifi off and

wifi in room was not working - called front desk told it should be working fiddle with it

wifi was slow unless you pay for upgrade

the price i paid, i shouldn't have automatically been given wifi usage; i had to go and request and they ultimately acquiesced, but it should not have come to

the worst wifi and internet access ever met.

clean, modern rooms, extremely comfortable beds, and fast wifi

had trouble with wifi - but who cares

the swimming pool was amazing!

on site bar with a small menu. was great for us.

the continental breakfast was well served

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

breakfast was not great. missing bread and some other things.

breakfast is ok.

gym n breakfast rooms were great

the location was great as we have family a suburb away. the breakfast was really good.

i liked that the kitchen area has the necessary things for cooking and eating to make staying there comfortable

my family and i found the breakfast was sufficient to start off the day

not having non pork meats for breakfast !

breakfast was nice and convenient. sofa bed was comfortable.

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

the location from the metro laundry facilities rooms in itself quite big and comfortable

we really enjoyed the bar and pool

pool was cold. was told it was a heated pool, not sure what it was heated to?

checking into the front desk was very easy also i requested an early check in and they didn’t hesitate to help me out

no kettle in room wifi did not reach to room

damp and stained carpets, some kind of splatter on outside of room door, no info provided for wifi, foul smell without a/c running, and the breakfast and juice were foul tasting

wifi wasn t the greatest

and pillows smelled of mildew, wifi very spotty and slow, toilet was not flushed when i checked

wifi on and off most of the time

great gym equipment, new, good view from 5th floor, great value

helped me with early check in when i asked and even signed me to a late check out without me asking due to my

being able to schedule a late check out was a plus for my husband after dropping me off at the airport very early in the

like very much that they provided a paperboy breakfast when our departure time did not allow us to be present for the regular breakfast

phenomenal breakfast, clean and comfortable room and beds. great service overall friendly desk

wifi is terrible slow.

the wifi wasn't working

wifi wasn't working, hotel staff was kinda rude and to offer hotel shuttle then charge you for it

wifi does not work and the horrible night front desk worker that was short with me, very rude, and

checked in early to work but their wifi didn't work

in a good location hotel was clean had a kitchen in it so saved some money that way and did not have to eat

pool was great

the pool and gym were stocked with clean towels

nice clean. good breakfast. nice suite with kitchen that i can cook some personal meals

1 ladies that take care of breakfast were rude and seemed like they hated their jobs

the breakfast was excellent and the hotel changed up the offered menu items every day so we didn’t

breakfast was good especially help yourself and seat yourself

hotel, pretty modern, nice, clean room, lobby, elevators, breakfast room

the hotel bar was not open on the weekend due to staffing.

the breakfast was awesome, i will definitely stay again on my next trip

i liked having the living room/ kitchen with an second tv

size fridge, equipped kitchen with pans and utensils, spacious bathroom, and door separated sleeping section

the kitchenette was well stocked

air conditioning seemed to be at just the king suite room and not in the living room/kitchenette

variety of hearty & healthy from jars of over night oats (which i loved) to a taco bar, every kids favorite the waffle maker, eggs, potatoes,chicken sausage, yogurt and fresh juices and of

absolutely everything! breakfast was outstanding

the kids loved the pool and the hotel overall was very clean with extremely friendly

breakfast had lots of options

hotel was clean breakfast was perfectly acceptable common areas were nice gym was again, perfectly acceptable for a hotel

they gym was brand news with great equipment and at least 2x the size of a typical gym

the pool and gym were closed for cleaning and renovations.

i loved the gym!

loved the shuttle to/from the airport

shuttle was perfection

the shuttle service was great. we ate in your pub and very satisfied as well.

breakfast exceeded expectations check out market basket food store across the

breakfast was excellent

hotel was clean, quiet, wonderful breakfast that had different options daily

we didn't cook but the kitchenette was handy for late snacks and take out food

the room was spacious and the breakfast

nice hotel kay in the reception is the best casino room size location wifi staff view

s we did it all here in birthday celebration style - unbelievable facility, steam, sauna,

ordered room service and we tipped because it doesn't say it's automatically added to the room for gratuity

room was amazing staff was awesome and the room service food was great

from the in room dining and the most comfortable beds, it is hard to leave and go to the casino, but, when you do, what fun and excitement that is

fitness center updated rooms fireplace

close to the airport, nice rooms, super comfy beds, bar on site.

the bar was awesome! everything was clean.

also the lady who tended bar was superb

comfy beds, ac worked perfectly, great shower, pool was by reservation for an hour which was awesome

price, comfort,food, and airport shuttle service made the experience go really smooth.

brakfast, clean and big rooms, shuttle service 24/7 to the airport and the metro, swimming pool, smiling employees, free parking

staff were friendly, and allowed us late check out since we were choice members

shuttle service was very good and driver very helpful

shuttle was quick and convenient

had a shuttle and great breakfast and the staff when we got in and in the morning were so helpful and thoughtful - great

late check out was huge for us since we didn't get in until midnight

it's not the hotel problem. i wish we are able to have breakfast.

i liked that the hotel had a free of charge laundry.

was nice, gym and laundry services were exceptional

no laundry bag

service was good. helped with any of our requests. gym was adequate. breakfast was great.

there could be more laundry facilities.

you can purchase laundry soap at the lobby

shuttle; free breakfast; quick elevator service; front desk well staffed and friendly; coupons for

no need to wifi and speed is decent

and the wifi was great for work

quiet the bar down with some sound suppression or move the check in desk

that i found out that they do have a pool and fitness center

ol, fitness), and generally just a pleasant place

left prior to breakfast bar was open!

us the worst room available next to the laundry, pool & gym

where we have kids who has specific food to make warm

clean and useable gym

the gym and the breakfast ! :d

a lot of work elevators dirty divots in the floor of elevators, ice room laundry area dirty, ceiling in bathroom was pealing, just looked unkept

they were able to book us in early which was nice but when i called the day before to ask about it i was met with a not so nice

looking at the building from the outside, it looked awful, with laundry hanging in the windows and a lot of shady looking people hanging around outside

with hypodermic needles drug paraphernalia trash the hallways smell of something sour rotten this laundry being done 24 hours a day you can hear it all night long in your room the staff is not

i was very pleasantly surprised to discover we had washing machines and dryers for laundry on each floor

no airport shuttle and about a mile from public train to downtown

soft beds and pool to entertain kids

the pool was outside

that there was no indoor pool

the whole point of booking there was the shuttle to the train station but we couldn't use it due to the lahey clinic shuttle

has a pool and gym but we did not use

the staff and shuttle drivers

great location ! modern decor! free breakfast! clean and beautiful !

wake up to have breakfast that is served from 6:30 am to 9:30 am, they have starbucks, a swimming pool for those with children and a gymnastics room

breakfast, quiet, rooms are clean and nice

the breakfast that was inclcuded was amazing with a great food choice

the dryer didn't work in the hotel guest area and the gym was way to hot.

bathroom only had bar soap and soap from a bottle would probably be cheaper and more convenient

the pool wasn’t working

from the shuttle picking us up at the airport, dropping us off at wood island train station during our stay

for full service in park-n-fly, a shuttle service from the hotel to the logan airport is not there

new with free laundry room

gym facilities

felt bar area and dinning room felt unwelcoming not much warmth

loved the snacks at night, bar in the hotel

the room was great gym laundry close to beach shopping good foods

there was no hot tub and the pool is small

clean, new hotel. well planned rooms with mini kitchen

i really enjoyed the full fridge and kitchen amenities in the room

the breakfast will bring me back again & again

the room was perfect for our needs; we have yet to use the pool or fitness area as there never seems to be enough

so my kids and i had to try and sleep through

towel bar kept falling off the

with migrants with lots of young kids in the hallways with room doors open and tons of trash outside the room doors

comfortable beds. excellent staff. laundry facilities were good.

love the gym

was close to a playground for the kids and easy access to the silver line to get to all other forms of public transit

the pool was amazing

did not eat breakfast

the room is really spacious and includes kitchenette. there is a gym, swimming pool and laundry

in bar were extremely expensive

shuttle was ready to go at 3:30am and got us to the airport nice and quick

excellent staff, very clean, great gym and nice pool. good and regular airport transfers

excellent shuttle service to and from public transportation

clean, modern, amazing shuttle service!!

free parking and late check out

pool and sports deck all in one is the best thing ever when you have kids

they couldn't give us our original room, and so upgraded us and provided breakfast for free

i liked the pool and recreation area great for kids

the safety bar in the bathroom was detached on one side and was constantly dripping dirt from there

wifi in room could not connect to internet

the wifi didn t reach the room.

wifi

was no wifi or tv

and the wifi was not

weak wifi. charged deposit, but never informed me until i questioned the extra amount.

location for our weekend. attached bar. nice rooms, good wifi.

are paper thin and wifi is horrible

have had some more amenities- wifi wasn t secure enough for my company computer to connect to the server for work

the food was excellent and wifi was robust as needed

the restaurant and bar was unexpectedly quite good

easy check in/out and flexibility for early check in

even the bar there was wonderful

modern clean hotel , beautiful restaurant and bar within the hotel with a lovely brunch menu

they accommodated early check in, very much appreciated

was so complete and good and the staff in the kitchen was very friendly and funny with us

free breakfast wi fi and pool

the bed was comfy, we had two kids

much all good was kinda crowed on the pool area and had a lot of young kids with no adult help but other then that all

great, friendly staff, good breakfast selection

the gym is the best hotel gym i've ever used

friendly, well-located, cafe next door, nice gym, comfy

everything was great including the gym - well equipped and clean. i’ll be back!

everything: perfect location near the metro station, nice room, gym open 24/h.

the gym was up to a very good standard

free parking, breakfast

was friendly pool was open all day they had a free breakfast which was nice the room was spacious and my kids

nice rooms, great location and breakfast was good.

pool was great

smell from pool was overwhelming, but understandable given the number of little kids using facilities

kitchenette was very nice

it was clean and had a kitchenette

convenient grab and go snacks for breakfast are also provided

right by a grocery store as well so we could take advantage of a kitchenette

the staff are really friendly and whenever i needed something (plates for the kitchen, toothpaste, quarters for the laundry machine, etc

very pleasant to talk to and very welcoming and seemed knowledgeable clean facilities just right breakfast lots of parking the best part was the room it has everything for someone here

breakfast was very good with friendly staff in the kitchen

pool may have been cleaned better, but the kids enjoyed it anyway

breakfast was very nice. room was nice...i will return.

great staff and location also the outlet in kitchen was

pool was very nice

breakfast, service, pool, staff, cleanliness

of tissues, the quality of the takeaway breakfast and even the disposable earplugs in the gym

that the gym wasn’t open to suit my schedule. i leave for work at six am right when it opens.

my kids loved the pool

bedroom wasn't really nice, no sport facilities, no smart tv, no real lights, no small kitchen only a fridge and a coffee machine with no access to water so impossible to use

the property was good, little old but ok. breakfast and people who works in the kitchen

hotel tried very hard to let customers have a nice breakfast during this time

hot breakfast was great

orange and multivitamin juice for breakfast was pretty watery but apple juice was fine

early shut down of breakfast. most places do that.

location, the gym, cleanliness of the room

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

breakfast is good and tasty

gym equipment very basic

room, breakfast, parking and cleanliness

this hotel offered a free breakfast w/a variety of hot/cold options

very nice diversified continental breakfast. newly renovated rooms.

the laundry machine and dryer in the basement was very convenient

everything. free garage parking, breakfast, very clean and extremely polite personal.

rooms fresh n clean plenty if room liked seperate bedroom to the lounge area and seperate kitchen

breakfast was great. staff were helpful courteous and professional

need more towel holders (in kitchen and near bathroom sink)

the sink outside the bathroom; very small gym

heated pool for the kids

was a little disappointed that the pool wasn’t heated and that i had to pay extra for parking but it didn’t stop us from having a

have liked a book of info in room, telling hot to use the tv, pool, gym and bar hours, where to find ice, restaurants and take out too, close by

the pool was excellent and the beds incredibly comfortable

the next best part was the guest laundry and super comfy beds

blackout curtains, two sinks, gym, pool (though small). bed was ok. late checkout.

just hot water with teas and instant coffee in the kitchen

was clean and spacious, and everyone was really friendly, great access to tea and coffee in the kitchen too

maybe more details about the common kitchen/area at check-in would have been good

there is a corner to make coffee or tea on the ground floor, as well as a common kitchen in the basement

no kitchen or microwave, could have used one.

central location and they have shuttles to the subway and to harvard square

nice staff. the gym was nice too and convenient because of our room location.

the late check out time and proximity to groceries/pharmacy/hospital/coffee was perfect for my family

complimentary shuttle service throughout cambridge was an awesome perk - we hopped it to and from harvard

breakfast was good. cute vibes down in the bar area

i liked that the gym was on the top floor (light) and 24 hour accessible

the bar closed too early, particularly on the weekend

didn't have time to check out the gym

the mini bar was there but we had no way of checking the prices of items before using them which seemed

gym could be bigger

the location was excellent (super close to amazing food), wifi was fast, and our room was clean and spacious (-)wifi (-)the internet and wifi service was horrible, but that seemed consistent all around the city. (+)queen double, it had two double beds in which was super for the size of our party, there was free wifi and the hotel was lovely and clean (-)information regarding wifi was confusing (*)very nice location. clean rooms. good wifi. walkable spots. (-)wifi signal as keapt going off and on (+) wifi throughout the hotel including rooms (-)could upgrade their wifi (-)wifi was very poor.

spa was excellent

we were also able to get free early check in and late check out

a few days in advance for an early check in

adult daughter and i got away for a 'staycation' to take advantage of the spa and it was absolutely wonderful

great pool

the pool was magnificently paired with the gym!

the view from our room was fantastic and the food and service in the art bar was excellent

excellent breakfast and dinner in the hotel restaurant

were extra comfy, the kids loved the view from this he room and the chocolate chip cookies available in the foyer

good location good gym

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

gym was boring, like all other

nice gym

loved the gym

gym is sufficient

room was super comfy and was nice to be able to access a gym too

the have gym and bar/restaurant

lovely lounge and bar area and very cool gym

breakfast was delicious & free with booking

quiet, short walk to hospital, clean, also allowed us early check in. close to train station

very friendly staff, breakfast was fresh and good.

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to clean in the morning

the kitchen was being remodeled and the breakfast was scarce

free water in the gym.

easy check in late check out super comfortable great location polite staff

no gym as depicted

the gym was closed and it was not mentioned when i booked.

i wasn't expecting early check in - but was able to

wifi didn t work. no room service.

wifi didn t work, when we landed we were hit with a $30 charge for each day which wasn t made

entered our room: no wifi, 1 robe inspite booking being for two and the blind pull literally fell down- felt like who

wifi was brilliant best off all the hotels i have stayed in, the staff were very friendly and

comfortable beds, attached bathroom with shower and basic amenities like coffee maker and good wifi

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

laundry room was convenient

gym had good machines and volume control for the music that was played in the gym

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the second floor

can't buy a beer when the bar is open.

the kitchen was beautiful and it was a very comfortable setting

upgraded wifi should be included.

television would not connect to the interval wifi so you could not stream entertainment options

at the cost, upgraded wifi should be included

crowds of drunk kids. rude bar-staff. lousy location for walking around.

the gym was terrible

room has very nice kitchen

kitchen + room layout

nice amount of room in the unit. the laundry facilities were great.

i could see a laundry aide across the hall

cleanlieness, staff, kitchen.

bottle of water in the room upon arrival no room service no fitness

ll re-open next year) bad wifi

i had a problem with wifi

have to agree every day to wifi whrn i examined the folio it says internet access instead of room charges which is frustrating

the wifi in our room was nil and void until we complained then it was made easy.

early check in was very much appreciated

the gym was closed, half the floor was closed off

we arrived very late but this was made very easy for us and instructions were excellent lovely breakfast, stunning room with very comfy bed and great

small breakfast selection and small gym.

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

the gym is good for a hotel gym

too fancy but kids enjoyed the pool and we could walk to north end and faneuil hall

found a plastic kids fish inside sheets which makes me wonder if they were ever changed from previous occupants,

the swimming pool was not opened.

hotel needs improving in terms of late check out, if people are running a marathon they shoul be more flexible and not just offer for

breakfast was excellent and tasted great

there were also snacks waiting for us and wine tasting at the bar in the evening

breakfast was amazing, we were not hungry until dinner and the wine was such a nice touch before

the nighttime clerk was nice when ice machine was broken he was prompt with getting us some kitchen

we brought a group back from dinner on a sunday evening and the bar was technically closed

they could not solve our wifi problem bc they misspelled our name

wifi not working

location, slow wifi want you to pay for premium, some maintainance issue seem neglected like only one lift dont

i didn't have an issue connecting to wifi, and i like how quiet it was despite the location of the hotel

the hotel is undergoing updates to its tv and wifi system

good wifi

rooms very comfortable beds, wifi easy, shower great, nicely warm at a bitterly cold time of year

small gym but has everything you need in it

no room service after 9:30 pm

the bikes were an amazing perk. also early check in and late check out was amazing.

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

had nice bar and

no breakfast bar closed which was very disappointing

this is an adorable hotel. the bar is fun, walking distance to everything, and comfortable beds.

arranged early check in

the tower to lookout the rooms and the kids activity room

amenities and facilities complimentary laundry historical building cleanliness and comfort i would give 5 stars without

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

the room had a small refrigerator with a legitimate freezer as well as a kitchen sink

free diy laundry need to be mentioned

excellent location, comfortable room, good wifi

it wasn't easy to connect to wifi

+ wifi was not working

i dislike extra charge for good quality wifi. everything else, great.

wifi always loses connection

having a kitchen and refrigerator. the shower was awesome.

pool, staff, location

entire hotel was beautiful with modern finishes and our kids loved the pool

gym

pool, laundry room, very cosy outside sitting area and

wifi charged at $10 a night

you have to pay for wifi in your room

no free wifi

not charging for wifi

9.95 per day for wifi is a good reason not to stay here!

the location was good. the bar and dining area are good, and so is the food provided.

i also used the fitness centre which was very good

great staff. clean. smelt nice. nice bar / gym area

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail hour in the evening for hotel guest

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

also great gym facilities

that we couldn’t stay longer, kids begged to stay

sound proofing could be better heard a group of kids 5 rooms down.

hotel was great, staff was good. arrived early and they accommodated an early check in.

fabulous staffing location. allowed early check in with no penalty. amazing coffee shop.

we were given an early check in and nicer room for our anniversary

friendly front of house staff. very helpful. great location to explore boston. late check out.

wifi, very modern layout

free wifi & business centre

location, wifi

great location, friendly staff, comfortable bed, free wifi - everything you need.

wifi was