staff is excellent, like the daily breakfast.

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

breakfast is ok.

great gym i loved it!

breakfast was not great. missing bread and some other things.

very clean, comfortable room with a nice kitchenette. i would be happy to stay here again!

american-style, just about everything i could want was offered for breakfast

breakfast was nice and convenient. sofa bed was comfortable.

space, the bathroom, the location, the metro in front, the breakfast, mostly the egg and ham english muffin, the coffee

breakfast was great, but most of all the room was really comfortable

pool is small but really most people don’t come to the boston area to hang out in the hotel pool

really nice breakfast buffet, modern and clean decor, gym

the hotel was super clean except the pool being kind of cloudy

we really enjoyed the bar and pool

really enjoyed our stay especially the kids because they have an indoor pool

not enough breakfast variety

location ， shuttle bus to mgh and airport. thanks.

you can purchase laundry soap at the lobby

slightly run down, the gym had some broken equipment.

shuttle; free breakfast; quick elevator service; front desk well staffed and friendly; coupons for

no need to wifi and speed is decent

and the wifi was great for work

great but the bedding for the pull out sofa was inadequate and thin - kids were freezing in bed wearing their sweaters

the gym was outstanding

the hotels sits opposite a retail park with a bowling facility which is nice however no kids after 7pm

nice hotel kay in the reception is the best casino room size location wifi staff view

cleanliness, food options and casino size.

s we did it all here in birthday celebration style - unbelievable facility, steam, sauna,

beautiful rooms, casino and amenities on-site. free parking.

) 2 bedroom of luxury - full entertainment area

the room had a pull out bed, so we could comfortably sleep all six of us(four kids ages 9-13) in one room

breakfast, location just steps away from a number of bus line stops, a swimming pool, and gym

a lot of restaurants walking distance, nice neighborhood, free breakfast, free internet and free parking

the pool and shower then comfortable bed the breakfast was the best

breakfast was great good selection to suit anyone

the safety bar in the bathroom was detached on one side and was constantly dripping dirt from there

it is close to everything and when staying there is the pool/game room for the kids.

the pool area for the kids

they couldn't give us our original room, and so upgraded us and provided breakfast for free

perfect spot for a family, hotel has a game room and pool that is outstanding.

gym available if needed

very clean, complimentary breakfast was good and staff was very friendly

the breakfast was ok

i liked that the hotel had a free of charge laundry.

no shuttle service to ship port.

the shuttle service was great. we ate in your pub and very satisfied as well.

great location. very convenient shuttle. grocery store in walking distance

but my dad likes to work out in the mornings and the gym was closed our whole stay

haven't got breakfast becase was not included, the hotel is nice inside but with a bad feeling externally

i loved the gym!

breakfast, clean efficient suite of rooms with a well stocked kitchenette, lovely pleasant staff, good location

the staff offered use of a pool across the street, but bringing 3 wet kids across the street in the freezing cold wasn't appealing

since we couldn't get in our car to drive or get our kids' car seats out, we missed thanksgiving with our family

some gym equipment was out of order and one washer was broken but, over all we had a nice stay

the breakfast was a little iffy, but to be expected with the times right now.

the pool had kids screaming really loud and did not let us in the pool

nice modern hotel with 24 hour gym amenities.

the breakfast has options for all diets

the free parking and free breakfast made our stay affordable

they gym was brand news with great equipment and at least 2x the size of a typical gym

hotel was clean, quiet, wonderful breakfast that had different options daily

everything. especially the updated gym

we didn't cook but the kitchenette was handy for late snacks and take out food

room was very large and wonderfully furnished, complete with a kitchen and living room areas, and the bathroom was fantastic

were clean and a good location restaurant and bar downstairs full kitchen in the room all in all the fantastic

modern clean hotel , beautiful restaurant and bar within the hotel with a lovely brunch menu

easy check in/out and flexibility for early check in

the restaurant and bar was unexpectedly quite good

good front desk for early check in, all staff are nice.

they accommodated early check in, very much appreciated

the gym is the best hotel gym i've ever used

loved the gym and the business centre as well as the ice machine

friendly, well-located, cafe next door, nice gym, comfy

small hotel, personalized attention, great gym, super convenient location

the gym was up to a very good standard

the desk, whose name i can't recall, called a couple of places for us to check on whether their kitchens were still open while we took care of getting situated

location, great breakfast

breakfast had few protein options

breakfast was great, with a variety of options daily

the property was good, little old but ok. breakfast and people who works in the kitchen

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

special gift and breakfast for the marathon runners!

location, fast lift, gym

early shut down of breakfast. most places do that.

great full breakfast, good privacy and thick walls

hotels are generally reliable to be clean and have a decent breakfast and a comfortable bed

the laundry machine and dryer in the basement was very convenient

everything. free garage parking, breakfast, very clean and extremely polite personal.

this hotel offered a free breakfast w/a variety of hot/cold options

the breakfast was not good.

no kitchen or microwave, could have used one.

room cleaning, coffee any time of the day, a small refrigerator, friendly staff plus a common kitchen area in the basement pretty much provide all amenities of life away from home

there is a corner to make coffee or tea on the ground floor, as well as a common kitchen in the basement

just hot water with teas and instant coffee in the kitchen

maybe more details about the common kitchen/area at check-in would have been good

needs. other pool

then ask about pool hours and location

staff were incredibly kind to our kids

clean rooms with kitchen part (could be useful)

from the amazing staff to gorgeous rooms great pool and work out gym, location is very close to great attractions and very helpful valet parking

nice hotel they have a gym-mat in the room so you can do a bit of work out or exercises in the room excellent

nice gym, well equipped

the kids really enjoyed the back elevator for access to the cambridge mall

i liked that the gym was on the top floor (light) and 24 hour accessible

we absolutely loved the pop-up christmas bar and the happy wine hour

breakfast was excellent but expected to come with room

- great food in the hotel restaurants - the breakfast buff'e at art was amazing - comfortable

late check out procedures, 3am fire alarm going off in neighboring room, extremely loud rumble from

the view from our room was fantastic and the food and service in the art bar was excellent

breakfast was fabulous! pool was clean and the grounds were beautiful!

good location good gym

gym was boring, like all other

nice gym

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

very friendly staff, allowed early check in. breakfast with plenty of choices.

the hotel room was very clean and stocked with useful amenities in the kitchen and

free breakfast with great selection

overall cost was bit high though room had kitchen, pull out couch, and we had bed brought in.

nice little kitchen, huge desk to get work done on

lovely lounge and bar area and very cool gym

loved the gym

small but good gym

the gym was perfect for a quick workout

room was super comfy and was nice to be able to access a gym too

staff at the check in and at the bar

once we got to a place for food, the kitchen just closed (of which hotel said kitchen would be open until 1 am) & couldn't be served

online deceiving, strange room layout, had to ask for towels, no washcloths, nothing in kitchenette area, 5th pull out bed not made had to ask for sheets, shower difficult to figure out,

on the very first moment i had to call the hotel, i talked with the front desk to ask for an early check in they were very polite and helpful

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to clean in the morning

there were also snacks waiting for us and wine tasting at the bar in the evening

the nighttime clerk was nice when ice machine was broken he was prompt with getting us some kitchen

room didn’t match booking descriptions about kitchen facilities such as never including microwave and oven

very quiet, comfortable bed, and great kitchen

breakfast was great

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

the gym was alittle small not all equipment worked

free water in the gym.

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it had a fun but classy vibe

the gym was closed and it was not mentioned when i booked.

fast & early check in, location to td garden

wifi didnt work at all during our stay.

wifi didn t work. no room service.

comfortable beds, attached bathroom with shower and basic amenities like coffee maker and good wifi

wifi was brilliant best off all the hotels i have stayed in, the staff were very friendly and

entered our room: no wifi, 1 robe inspite booking being for two and the blind pull literally fell down- felt like who

upgraded wifi should be included.

at the cost, upgraded wifi should be included

television would not connect to the interval wifi so you could not stream entertainment options

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find something else is a crowded place, nice for

charged me an amenity fee for things such as newspapers/gym/and coffee in the morning

the location was excellent (super close to amazing food), wifi was fast, and our room was clean and spacious (-)wifi (-)the internet and wifi service was horrible, but that seemed consistent all around the city. (+)queen double, it had two double beds in which was super for the size of our party, there was free wifi and the hotel was lovely and clean (-)information regarding wifi was confusing (*)very nice location. clean rooms. good wifi. walkable spots. (-)wifi signal as keapt going off and on (+) wifi throughout the hotel including rooms (-)could upgrade their wifi (-)wifi was very poor.

requests were made for a refrigerator

great staff, very clean, lovely interior and an excellent gym.

room service arrived several hours after the phone call was placed

r insulin), roll away beds, late check out

have to agree every day to wifi whrn i examined the folio it says internet access instead of room charges which is frustrating

i had a problem with wifi

i was surprised however to note that their wifi network is unsecured

thout password)

bottle of water in the room upon arrival no room service no fitness

the hotel looks newly renovated. the staff is nice and our kids enjoyed the pool.

also the lady who tended bar was superb

especially if you are in there with loud obnoxious kids like we did

breakfast was expensive, bar was closed, and pool was tiny

the poor waiter who served us was way overworked with tending the bar and the restaurant at the same time

was close to a playground for the kids and easy access to the silver line to get to all other forms of public transit

breakfast was good. the coffee was the best.

were rude and for breakfast they only gave me one thing and i had my kids there so i had to go buy them breakfast because the staff were rude and didn't want to give

i liked the kitchen and location near the airport

indoor pool and free breakfast was great for the kids and free parking was great

coffee and wifi in room, nice comforter, wide shower curtain

wifi always loses connection

it wasn't easy to connect to wifi

i dislike extra charge for good quality wifi. everything else, great.

excellent location, comfortable room, good wifi

is great, facilities (pool and gym) were also great to use

friendly staff - good location - nice pool

that they only have a seasonal pool

the hotel bar is great for a glass of wine at the end of a stressful day

too fancy but kids enjoyed the pool and we could walk to north end and faneuil hall

good wifi

rooms very comfortable beds, wifi easy, shower great, nicely warm at a bitterly cold time of year

great location, nice toiletries and mini bar is reasonably priced

the bikes were an amazing perk. also early check in and late check out was amazing.

we were told room service was available until 0930pm but no menu as it was only available from tv

it's in a busy place and no where around to walk to - but not a problem thanks to the shuttles!

the restaurant / bar staff was amazing.

the gym is small, maybe relocate in a bigger space

just right for relaxing, heat worked consistently and quietly, shower was lovely, coffee in the bar was strong and tasty, staff we met were all friendly and

@ restaurant very helpful at breakfast time, @ the bar very friendly when we need a drink to relax at the end of the day

the hotel is undergoing updates to its tv and wifi system

i didn't have an issue connecting to wifi, and i like how quiet it was despite the location of the hotel

is a convenience fee of $25 a day for things that should be included, like wifi

for the room to have the ability to eat a breakfast, have a newspaper, water bottles and for wifi

location, slow wifi want you to pay for premium, some maintainance issue seem neglected like only one lift dont

they also have a nice laundry room for guess

the next best part was the guest laundry and super comfy beds

allowed early check in and staff was accommodating and friendly

clean and gorgeous, the staff was so kind and friendly, the flat screen tv was awesome, and the gym and pool were also great

bed was really confortable, the gym was not big but new and good enough

we were given an early check in and nicer room for our anniversary

friendly front of house staff. very helpful. great location to explore boston. late check out.

the gym was closed, half the floor was closed off

i’m sad i didn’t get to use the gym, but i’ll be back for a longer stay to try it

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

laundry facilities a big bonus

there are many more things i loved, like the yummy morning breakfast delivered to my room, and the lovely rear of the building which faces the water, and

was no wifi or tv

the wifi didn t reach the room.

and the wifi was not

wifi in room could not connect to internet

wifi

no free wifi

we were charged for wifi when it stated it was free

recommend becoming a guest member of the hotel for free before you travel and

one small thing. i thought it was a bit much to charge for wifi services.

wifi slow

bar area was really nice

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

we used the fitness room and ate breakfast at the hotel two times

the best part was the bar lounge, great food drinks and bartender.

the location was good. the bar and dining area are good, and so is the food provided.

arranged early check in

had nice bar and

fantastic location and the staff was great offering an early check in and late check out

this is an adorable hotel. the bar is fun, walking distance to everything, and comfortable beds.

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

the lobby was great. friendly staff. awesome fitness center.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

location, very kid friendly (loved the kids activity room

from the moment i called for an early check in to the staff sending up a bday gift when my friends told them why we were there

appreciated the kitchenette and pool table

the kids loved that

don’t have a kitchen

water dispenser with bottles on the floor livingroom with coffee fruit and cerealbars good wifi adjecent pub had good meals and also pleasent staff

wifi, very modern layout

for money, complementary snacks and coffee in a comfy lounge, great location, fast wifi, clean and comfortable

fast and stable free wifi

great location, friendly staff, comfortable bed, free wifi - everything you need.

location. dog friendly. bar and restaurants. comfortable beds.

and the best gym i've ever seen in a hotel, loved it

we both appreciate a variety of gym equipment for workouts, and what the hotel offers is wonderful

they got us into our room earlier and waved the additional fee for early check in when they saw i was traveling with my baby

we were given waters on arrival and accommodated our early check in

welcoming by staff, clean, breakfast pretty good, parking option worth it (must pay), 24 hour gym

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

my grand kids (whom i came to visit) and i, did also enjoy eating at the bisuteki tokyo restaurant

laundry facility on premises was convenient as we stayed there for one week. near whole foods.

there was a laundry room and a fitness center

shuttle is convenience. having microwave, food from hotel shop, laundry machine

there was an airport shuttle which was very helpful

there is a well equipped gym and an indoor heated pool

airport shuttle nice restaurant downstairs lounge, very tranquil atmosphere highly recommend gym

location to the airport, beauty of the property, on site bar and restaurant.

great wifi, comfy bed nice fd staff

5 daily), free wifi very poor and, of course, the upgrade was paying and breakfast is out of reasonable price

king suite was very spacious and comfortable fast wifi

parking, wifi

wifi access not available

wifi is poor on 9th floor

perfect location,good bed,good wifi,good staff

no buffet breakfast wifi not always working in the room bit old bathroom

print boarding pass for example), and cookies or muffins for the early birds before any

the wifi in the gym wasn t working. a rowing machine would be great!

location was excellent overlooking the park and close to the spa and pool

room service

no coffee/tea available after 9am unless you want to sit in the restaurant or order room service

also, great gym with a beautiful pool that must have one of the most stunning views in boston

to detail: serving the room service coffee

and also there are shuttle bus for every 20 minutes

the laundry facility where perfect

used to catering to college kids and their parents--food available long hours, convenient location, shuttle if

great bar (zephyr) rory is second to none, fantastic bar tender

free shuttle was the best!

should be able to eat at dining room especially if kitchen is closed.

free breakfast was actually delicious

the gym equipment was old and dated, might be possible unsafe to use.

very grateful to be able to use the laundry room as well

but bkfst was very slow coming from the kitchen

is great, wifi is good, room

they had free wifi

like breakfast and/or restaurants were very good, the room services already was very good, other wifi continuously very good, we become happy from the

wifi so i left one day early because of personal reasons wanted to check out before time and they

wifi didn't work even when we called and said it didn't work

wifi was really good

lumpy beds, no hot breakfast, location wasn't great

the free wifi was easy to connect to and fast

rd to get to), wifi spotty, noisy

wifi was decent

bar and restaurant in the lobby offers guest discount

great value, small but cosy, late check out

breakfast could have more options.

breakfast was ok

perfect location for seeing the city. restaurant and bar on site with very friendly staff.

the style of the room. the location. the staff . beautiful hotel. got use of the gym.

the gym was great as well

it also came with a free rooftop bar drink ticket but there was no one else there and it's just a server stuffed in the corner with

sure why this is considered a resort, the only amenity is the bar and the gym

there also a small gym to go

charging for wifi for paying guests is not good

wifi was extremely slow, we couldn't do anything

wifi was good

the a/c was very effective, and the wifi was fine for my purposes - the free wifi seemed to be limited to 10mbps which was more than i

tv and wifi was very slow.

close to boston common, the freedom trail cheers bar and transport connections

breakfast was delicious in the little wine bar next door

nice walk to boston commons, the original cheers bar and the freedom

restaurant and bar on site

brian made us feel welcome in the bar so make sure you pay him a visit

wifi is not complimentary, this should be changed

too crowded bar, $25fee everyday for water& wifi?

a bit aged, can use a facelift why are all boston hotels so expensive? wifi not free

for wifi is tacky

to many extra fees. charging for wifi room was extremely musty.

free water, coffee and laundry were all great touches

we could not ask for more with the assistance in booking our duck tour and an early check in

the hotel also has a laundry room and an ice machine in the basement, which helps a lot

a vending machine with snacks and laundry supplies (ie. detergent)...

they also have a washer and dryer enabling you to do your laundry for free

very comfortable bed, excellent wifi,spotlessly clean in rooms & in all areas

wifi could be faster

besides that: amazing location, great rooms, tvs with chromecast, fast wifi

wifi is great

turn down service, wifi included, lovely coffee machine, usb ports, big modern television

and friendly staff even friendly to kids

we used items from the snack bar on this trip which were nice in vareity and reasonable in price

the amazing doorman gave our kids boston scrapbooks that kept them entertained in the

the staff were friendly and greeted our kids with care packages upon arrival

a bar would have been nice. but we didn’t miss it.

in addition, the free wifi worked perfectly and there is guest kitchen with free coffee and microwaves

and there is a little but comfy gym

gym is also available but is really small and not much in it

staff is very helpful and they try their best to accommodate your requests for early check in etc, to the best they can and hold your stuff after you check out etc

accommodating staff with early check in and late check out

offer while we agreed to swap our everyday cleaning to greater wifi, we just didn t get it right and thought it s on offer on top of usual things not instead

forego housekeeping services for a night and receive free premium wifi in exchange

they gave you a chip to be used for a coffee and one pastry, a snack, water in the lobby and wifi

this may be the quietest hotel i've every stayed in and the wifi is super fast

wifi didn t work for the last two days and they said they were getting it fixed but think it was

like that they have laundry service but you will need to have quarters ready or 5 or dollar bills to get change

hotel was so nice it’s has beautiful art work and has a nice park across the street for kids or to walk around

especially liked the coffee/tea bar opened in the evening

kids can paint a drawing at the lobby

they have wine and cheese and in the morning this morning they’re beautiful breakfast downstairs a continental practice, which was just delicious