we relax round the pool every day, felt so chilled, the food was amazing too

location with own parking lot

plenty of free parking in the hotel's private car park across the road

location, ease of parking, friendly, helpful staff

breakfast was nice too

water park is amazing, great choice for breakfast, good amenities, bars and lots of sun loungers

at the bar, tables were not distanced and the bar staff were allowing in one instance 17 people to sit

animation team with eduardo and manel was really nice, encouraging the kids to engage in various activities

including the excellent aqua pool park

rooms and bed linen need updating. not everything in room as required. breakfast a bit chaotic

wifi was not much good, slow

free good size car park , free wifi, reasonable breakfast - croissants were lovely.

wifi could have been better.

wifi was not available in bedroom

good wifi

wifi a disaster

free wifi a must is a walk to the lighthouse at the end of town el faro

wifi was terrible.

the wifi was really poor i

wifi was slow and down often.

very comfortable beds well attended and kept great with kids to have kitchen facilities in room helpful staff generous breakfast

claudia bar staff was very helpful

they could knock on our door waking us up at 9am we would rush out to breakfast with our pool stuff and returning to room all tired after 3 hour of swimming and lunch

everything was fine, just the cocktails at the bar should be improved.

the kids weren't able to use the indoor swimming pool and the outdoors one weren't heated at all so

ke spa or parking), we expected more services included for a five star hotel

for a 5 star hotel they can have mini bar and at least water every day in a room :)

the room, pool, spa and food all excellent

really good the buffet breakfast brilliant, the restaurant wasn t open in the evening due to being quiet but buffet

the pool bar also offered a tasty menu

clean, comfortable, ample free parking, good wifi, great value and a great breakfast

122 was fab and we had great wifi and an english channel on the tv

wifi was slow

free wifi and water and also tea, coffee and a kettle supplied every day

minor drawbacks: no elevator but the staff will help you, minifridge could be somewhat cooler, wifi could be faster

excellent value for money. great central location. wifi good and free. british tv channels.

it was great value for money with excellent wifi, the location was perfect for my stay.

were no tea/coffee making facilities in the room and wifi did not work c;onsistently in the room

would benefit from having a wee snack bar for when lying at the pool.

central location. allowed a really early check in. very good price.

gym equipment

no information in the rooms regarding the opening times of spa, gym and pool also no information given regarding opening times of any of their bars or restaurants

i would get out the bath with nice clean feet and 2 minutes later they were black

night manager was excellent and very helpful the rooftop bar was nice the pool table for kids

no information in the rooms regarding the opening times of spa, gym and pool also no information given regarding opening times of any of their bars or restaurants

bar drinks exceptionaly good value, glass of white wine and glass of cava 6 euros

room was really spacious and immaculate

fitness centre

it has a cozy gym, basement and rooftop swimming pools, game area, themed buffets, live music and dancing

it was windy during our stay but you could find sunny spots round the pool and on the roof terrace out of the wind

the wifi wouldent work for me

well serviced room with good aircon & clean fridge, plus good wifi signal, secure carparking breakfast

not given wifi code at check in had to go back down to

there was no wifi also could not even use my roaming either which was unfortunate

ffet) well organised and staffed with attentive staff

paying for wifi and certainly disappointed could only use mobile phone or tablet and not have both connected

4 stars hotel?) and for parking 10 per day.

all inclusive deal was great although didn't include wifi or room safe

no free wifi

in this day and age to charge for wifi in hotels is a little stingy!

pool area gym all staff were great

polite staff, spacious comfortable room. great pool and bar that did a fantastic shandy

great pool & the spa at the hotel is a must

show kitchen very friendly also

the facilities and spa is lovely

so we could chill by the pool

very new - rooms and pool area were exceptional

english there and football was on for us in bar , just the 2 of us watching but brilliant, lovely pool

the amount of activities available for the kids.

will definetly return here as the kids were entertained from morning until night

no kids play area near restaurant/bar

id) chip

the door going straight into the zoo was brilliant and we needed 4 days to see everything, the water park was 10 min walk from entrance of zoo and was great fun

pool floor is made of small stones that are rough and ripped half the tow nail off my little girl

with massive 20kg suitcase and bags pushing a special needs child in her buggy and 3 small kids in tow to sort out the issue and waited till after 5pm for it to be ready

check out is at 10am and the open the pool at 10am, very uncomfortable

one of the lifeguards are on the slides was brilliant with the kids

great place for kids lots of entertainment

wifi not very stable

wifi is poor

the pool closes a bit early

the wifi is good, the service is very good always greeted with a smile by all

good wifi

good that everyone will eat, i pad half board and didn t eat half of the dinners sadly and the wifi also played up if you was on the 7th fooor and

friendly, rooms clean and moderate, wifi works great

much as fitted to british

loved the fact that there is no extra charge for safety deposit box or wifi

and unstable wifi, right inside room; not the best buffet dinners i got

been before but excellent location. love pool area and just what i m looking for

lots of things to do for the kids

great location. hood good. bar prices very reasonable

the best breakfast!!!

location close to the beach, pubs, bars, nightlife

having to pay for wifi and the food

having to pay for wifi

if you wanted an iron, safety deposit box, use of wifi on the premises, even a jug of water at the dinner table

everything apart from having to pay for wifi

it s not right on this day and age to have to pay 5 a day for wifi

there was plenty of room around the pool and more than enough sunbeds

gym isn t really a gym. no free weights which should be an absolute minimum

had to pay for gym etc. so didn t bother at that hotel!!!

also with a gym, spa facilities and heated outdoor pool it had everything you could need

adequate for a restful sleep for adults, painful positions to recover from… maybe adequate for kids, but not for adults… base of the bed also did not help at all

pool, breakfast, room, service.

also english back bacon served at breakfast

the breakfast was excellent

would say the swimming pool

clean, central and the staff were very helpful. great pool area and good facilities

both pools were used each day by kids when on the website it states 1 is an adult pool

pool was a little bit shaded and the pool bar at the bottom was closed due to the time of year.

location staff were friendly & helpful . rooms were clean pool area clean .

pool area is great and gets the sun all day

breakfast

good sized apartments, comfortable beds. well equipped kitchen.

i think it was from fans or something in the kitchen

reviews on here i agree with most of what they say about location, studio apartment, balcony, kitchen facitlities etc etc

pool was never over populated

room, so clean, lovely pool and bar area

poor wifi.

wifi not so great

didn t affect us bedroom was really nice mini fridge hairdryer tea and coffee facilities free wifi we were never disturbed so always got a good nights sleep staff very helpful overall the best

wifi wasn't good and the mattress wasn't very comfy but other than that we had a great

i think car parking was expensive

a/c didn t work, no hot water, wifi didn t work and a smell in the room that was not of cleanliness

) this hotel does not have functioning wifi

food & wifi could of been better

wifi wasn t the best and food was nice but only warm

theres a complimentary safe, kettle, fridge, iron/ironing board, slippers and dressing gowns and wifi

outside pool was great to watch they all work hard including cleaning staff,catering staff, bar staff in fact the whole experience was amazing & the hotel is in prime

cing) and western bar are within easy walking distance

was clean, the entertainment for the kids and the adults in the evening was great something different every night, cocktail making in

took forever made to wear a cap in spa no hair dryer in room although for 10 euro deposit you can get

the room was more than enough with a kitchen area with kettle and a living area to chill out in

the wifi

location, very clean & modern, spotless rooms & bathrooms, comfy bed & free breakfast & wifi

very poor wifi service

poor wifi

wifi in bedroom poor

wifi intermittent in room and only worked properly the first day i was there.

wifi was terrible, fridge didn t work and needed replaced, eventually

free wifi

wifi awful

wifi poor dissapointing, and said had british tv i got bbc1 bbc2 no itv or ch4

cant comment on wifi/breakfast/pool/entertainment etc as i was meeting friends so just needed a good base

the view out over the pool was lovely

in the centre of the night life and very comfortable, good breakfast and staff all very helpful

12am not so bad in the day but not great if your planning to go out at night

fantastic, staff were brilliant, and great food

food and wifi

wifi was awful

half board then said if you want tea and coffee filled eveu day it's 5 extra for the week and wifi was not good and to log on is very

the wifi dipped in and out. very annoying.

great free wifi internet at super speed in room food very good buffet style with feature cooking section

spa and treatment facilities on site were exceptional ud83dudc4c so professional and well managed

all the staff were amazing from reception to restaurant to bar to cleaners

staff restaurant staff cleaning statt and barstaff all excellent,javi on keyboards great music lounges great but explorers needs a refurb -

spa is wonderful, excellent breakfast, clean tidy rooms, only issue was the air conditioning, but

bar staff great too

location, wifi and general cleanliness is very good.

both our phones easily connected to wifi in bars

excellent free wifi

the pool is lovely and the bar prices are fair

location to central benidorm and beach nice quiet pool area

where ignorant reception staff cause i asked for wifi password as i did not have my wee slip and dinning room staff ignorant to ma husband chicken

friendly welcoming staff, good free wifi and great location

wifi

location very clean & comfortable room soft bed wifi staff pool

keep coming down to use wifi

wifi should be free in all parts of hotel

comfortable rooms, good wifi, breakfast was plentiful, great bar and pool area

staff were welcoming upon arrival, i was told all i needed to know including the wifi password

food at breakfast is nothing special and the code for the wifi did not work

family rooms too small, air con not good enough. wifi slow.. food not 4*...

get wifi not enough sun loungers too many people from other hotels come in to use pool area food was

towels and bed linen, lovely man at reception when we arrived, good english channels on tv, wifi excellent, entertainment to

beds were comfortable. kettle was a bonus. wifi was good

inform about the wifi code at check in.

also you need to advertise that you have wifi

wifi as i worked remotely while there, good selection of food when full board for the price

gripe on this stay was the wifi it wasn t available at all for the first couple of days, then worked ok, a little

wifi was disconnecting a lot but it's worth staying here, even with that!!

aircon was poor and wifi on top floor was very weak

wifi could be better in the room.

servigroup rialto go above and beyond to ensure all guests have a great holiday the food in the bar and restaurant are good value for money while using decent ingredients

nice pool area with bar close and good

location nice size pool good facilities would not hesitate coming back to this hotel next

side compared to others in benidorm, which is wonderful as it means less chaos in the restaurant, bar and pool area

was spot in, always beds available by the pool, food was great and so many choices each night, drinks very reasonably priced

drawn out process checking in and still weren't given details about location of rooms, breakfast, wifi, parking etc and checking out they just wanted rid of us, didn't ask if

the only poor service was the bad wifi signal.

good wifi and very clean room, huge swimming pool

th pool kids toys) if i was staying the week

the spa was the highlight!

poor wifi connection

wifi in the room was quite slow/unstable but apart from that, all

wifi was very good and free

first room had a damp problem with mould on the ceiling and strong smell, also the wifi wasn t strong

forgot to prepare our takeaway breakfast but apart from that was a lovely place

wifi excellent around the hotel

modern, clean, good facilities, helpful staff,comfy beds, free wifi and good tv channels.

was a bit uncomfortable and wifi let me down at times

was great - very reasonable to upgrade to half board wifi was very good bowling green was an added

quick check in, very comfortable beds, modern, perfect room temperature, nice breakfast, fast wifi, great

the heated swimming pool was wonderful and the food very varied and good

hotel facilities are amazing and the food at restaurant was of great quality, spa is also really

a lot our stay in this spacious property with many facilities; the kid played a lot at the kidsdom, even though there was some renovation going on in the area the rooms are very comfortable

beautiful views over looking the golf course

is lovely, it has good facilities such as gym and spa, multiple pools and breakfast has a good range of options

free wifi

wifi, two pools, clean

say 7 to go to the gym seems excessive, eventhough you can also use spa

a great hotel good location need modernising and updating also they charge you 8 to use the gym however my kids love the hotel so i let it slide

pool area and a pool with slides also a large cage with enclosed trampolines, football, mini-golf etc & supervising staff with whistles

good bar service and good atmosphere

clean hotel and friendly staff made us feel welcome thank you to all involved in our stay banging pool party saturday ud83eudd73

music at the pool parties wasn't loud enough but i appreciate its in a residential area.

the pool party was brilliant and food was very good for what you pay and rooms were spotless

pool party and the staff are great

llness room ) per person per hr ... not good

pool bar not opening until 12 o clock

we had a balcony room overlooking the pool and it was lovely to sit there when it got a bit cool in the evening

good selection of breakfast foods on offer

for my room which were both met and the room was lovely with lovely view overlooking swimming pool and the waterfall

warm welcome from reception with early check in

excellent location of our room we requested an early check in because we only stayed one night also we requested

very clean great swimming pool and friendly staff and great location

location, really friendly and efficient staff, gorgeous pool, an extremely comprehensive restaurant; so much choice

the pool area was clean with plenty of beds

wifi connectivity was good and the view was brilliant, right the way up to cala de finestrat

rooms are spacious and comfy, wifi worked well

views over the beach wifi was excellent and food good and varied lots of choice

if they improve the elevator system and the wifi connection, would be easy a 10 points

elevator system is a nightmare. wifi is not available or with poor connection at the pool

they let us leave our car in the parking after we checked out so we could take the kids to the park nearby

no type of tea available at breakfast

all the usual breakfast/lunch/dinner assortment with a chef sizzling something every meal time

hotel staff fantastic breakfast good,choice ov continental and british lovely rooftop pool and tanning area with bar and

need more pillows. bed very hard. couldn't find gym

the wifi works everywhere in the hotel even around the pool which is a big

no map could be found in the reception area of the area or the wifi code was not given on arrive

wifi is terrible

the apartment was exceptional. lots of space, fabulous air con & very strong wifi.

comfortable bed and excellent shower & good wifi

the swimming pool was very cold.

breakfast was great, something for everyone although some of the

not heated outdoor pool

we loved the balcony, which overlooked the pool and gave us sun all day

was absolutely amazing, starting with the room itself and the breakfast ending with spa facilities and

wifi terrible

english tv free wifi however patchy in places

wifi should be free for duration of stay not just first 24 hours

wifi and rooftop pool. good localisation.

great wifi friendly helpful staff and great location near beach and entertainment

good wifi

in my room facing the church and on the rooftop the wifi connection was absent.

the wifi is hit and miss.

password for available wifi network

air conditioner works and wifi is available

there were no major issues with wifi

arrival never got told breakfast was included with the room we booked, also never gave wifi

good wifi

'super fast' wifi kept dipping in and out of connection which was frustrating when trying to watch a

the wifi was very slow, to the point of not being able to load simple apps or websites

that benidorm offers we like both so a stroll into town and back out suites us ,last note the bar prices are very good for a hotel

crib was the pool on the inside was grubby,in that there were tikes missing and your feet would be blue from the

gonzalo ocampo top bar man, the main reason why i rebook this hotel every year

once again not your traditional english/american buffet (think kids would struggle) and do not expect your traditional english breakfast

pool area staff very clean

good location for value for money. clean, great shower plus wifi. nice facilities & staff.

of wifi services, although we knew that when we book it

no wifi - more essential than a pool these days poolside cleanliness

the pool on the roof was the size of a jacuzzi and the entertainment wasnt great but again that didn

pool was a bit small

lack of info on arrival, wifi, air con

beds were very firm and comfy with fast wifi

aircon in room not cold enough and wifi wasn t good

the speed of wifi is weak.

i wasn't given the wifi code on booking in

good value and nearly forgot wifi was very good and we were on the third floor

we did not stay for diner but breakfast was varied and plentiful

breakfast buffet was great it had everything and more , fantastic choice

the staff were very friendly, the hotel was very clean and we enjoyed the breakfast

breakfast was good good value for money hotel it is a spanish one but staff helpful would book

for breakfast the chef would make me gluten free pancakes or gluten free bread/toast/baguettes the

3 nights before we figured out there were 2 entertainment lounges at night one was mainly for kids and families and the other was more for older members of the family

poolside snack bar was perfect for breakfast and for light snacks and drinks during the day if you wanted a day by the pool

the staff were all fantastic particularly the bar and restaurant staff

water park was smaller than it looks in the photos but still better than everywhere else nearby

wait times too long , room had few problems with locks, just small things really wifi not great

good wifi

but with good wifi all over hotel i was able to watch my downloads

poor wifi system, extremely slow

wifi connection in my room functioned very poorly and it was slow

very basic,no facilities ie bar or food,roadworks outside

half board didn t know the bar was open 24/7 same price up the road for half board and entertainment but we were unable to get

no bar tins of drinks in fridge, breakfast poor, no wifi

staff were so friendly and helpful, was allowed to check in early and get a late check out

t the hotels fault of course)

hould be heated

no noisy bar in the area allowing a more restful

in mouth then having to share the tongs while covid is a threat , also found the staff at breakfast time a cold and unfriendly, often no reply when thanking them for taking a plate away we

didn t have indoor pool/spa facilities.

the location was fantastic, the staff were very helpful, the breakfast was very good.

no balcony in our room overlooking air con units, poor wifi.

couldn't get the tv to work, however as i had my kindle logged onto the wifi & i didn't spend too much time in the room this wasn't much of an issue

wifi wasn't that good in the bedrooms it was poor

wifi advertised in all rooms

hotel was in a good location value for money excellent choices at meal times good wifi connection good entertainment for the

wifi superb and english tv ( bbc/ itv) easy climb up to old town and church (+) wifi good & free parking nearby (-)check in took very long because of a bad wifi connection.

provided the details via whatsapp - easy to use instructions for the codes and wifi

apartment was lovely, well presented great that there were coffee facilities and fully equipped kitchen even down to dishwasher tablets

the kitchen was also very well equipped and there was a big dining room table with lots of chairs

kitchen facilities were excellent along with power showers in each bathroom

2 tvs hairdryer with defuser attachment

free wifi, clean rooms, balcony

ds seem to play all day

staff are so friendly all of them bar restaurant and reception

there is a school, so during a day you will hear songs and many kids' voices

conditioning installed but shut off leading to hot clammy nights, noisy primary school next door (kids seem to play all day

exceptional service, my room was cleaned well and the bar staff are very friendly.

amazing roof top pool which gets the sun all day unlike most hotels n benidorm

and helpful staff especially ramon and his colleagues at recepcion, upstairs bar and

pool area bar and prices

my kids love the food

a snack bar could be added and thought the bar pool to be a little expensive wouldve bought more there if

nice bar attached

very comfortable beds and had fabulous facilities ,loved the deluxe room and the roof top deluxe pool n lounge area

a snack bar could be added and thought the bar pool to be a little expensive wouldve bought more there if it was

were 2 people working behind the bar during very busy evening entertainment, and only one waitress taking orders, bringing drinks to

found dark hair) and wifi was very poor in the room

enormous breakfast selection. good wifi. very clean.

room daily good wifi connection good selection of food good location good entertainment value for

i miss the fridge on the room and the fee for wifi???

air con was very good, good wifi all around the hotel and at good speed

only one thing, the wifi connection could have been stronger.

really good wifi and aircon

location was spot on hotel room were clean and tidy wifi was an extra bonus

the wifi didn't work once upstairs.

wifi excellent

wifi fast, free and reliable

the hotel was spotless with excellent wifi

the wifi was excellent in room and the air conditioning was amazing !!

great location, pleasant rooms. bar very pleasant and good prices. breakfast was good.

breakfast was good and the bar was also vey good

wifi is also very good

the price. the wifi was working well. had enough blankets

good wifi

wifi virtually non-existent in the room i had. had to go down into reception area.

free wifi

the wifi was very good i was on the second floor. lovely view

couldn t connect to wifi

wifi worked very well

excellent location with fantastic view +10. great price. nice food. room service every day.

options not to have room service each day

wifi not as good as it should be

on arrival i was told wifi was broken and in process of being fixed

ac and wifi in room

did not see a remote control for the tv, no wifi code was given

good wifi, clean rooms, hot shower with great pressure. on the sea front close to the old town

wifi reception was poor and only one plug socket in the bedroom

we couldn t get the tv to work with wifi so we could watch our own netflix in the evening.

all was good, great location, fast wifi.

very noisy in the room, very thin walls. we didn't have wifi for the duration of our stay

for the money i paid the room was excellent. i couldn't find the password to log into the wifi.

i will start by saying that the room was very clean and we had a beautiful view of the swimming pool

room food and pool very relaxing staff were good and friendly

very clean, comfy beds, good aircon in room, lovely pool area!

location in the old town ,near the beach ,good bar /swimming pool ,nice clean room would stay here

the general atmosphere was niceand relaxed.the bar was very cheap

great wifi access

staff comfy beds and soundproof bedroom nice pool and sun beds in the sun and in the shade steady wifi throughout the hotel strategic location: walking distance to the beach and bus to benidorm

the receptionist was particularly helpful with my wifi and transfer arrangements

pool area and bar was great, amazing breakfast included in the price of room

& evening meal were very good, the hotel has a good ambience with nice furniture in restaurant & bar areas

pool pretty pointless and not as good as photos

petite patio and petite plunge pool in small terrace area

the water in the pool was a bit cold

the pool looks a lot bigger in the photos

plunge pool was perfect to cool off after a hot day

top pool was perfect, so warm and the cocktails were amazing with perfect views

location, pool and bar on the roof was lovely, everything modern and clean

breakfast is first class

location, pool and bar on the roof was lovely, everything modern and clean

rooftop bar and pool were stunning with great views

the wifi doesn't seem to reach the 4th floor bedrooms.

free wifi and 2 streets away from the beach

hairdryer; fast wifi

wifi connection in the room could be improved which meant carrying out work was difficult.

room was a little on the small side and it was a particular squeeze around the bed itself and the wifi dipped out occasionally

thankfully the hotel has free wifi

wifi was very weak and the lifts were often not working

my only constructive criticism would be the wifi could be better & defo needs some improvement

beds are very big and comfy, location is excellent, loved the swimming pool on the roof top over looking the sea, staff very friendly and the food was lovely

rooftop pool area is great for adults but maybe not for children, the hotel has a gym with fitness and strengthening equipment which is free to use and air conditioned

reception, bar and waiting staff are all wonderful

rooms very comfortable (bed and pillows) swimming pool and area around pool excellent and clean

all staff at bar and restaurant were exceptional

the wifi was spotty at times due to the stone walls

bed, fridge, excellent shower, wifi seemed good, great location in the old town, efficient aircon

wifi could have been faster, it was difficult to watch a movie, it had to buffer every 5-10 minutes

wifi was poor