the room and staff and pool area

the pool bar food was lovely

coffee machine at breakfast was very

the breakfast was also great

for a 5 star hotel they can have mini bar and at least water every day in a room :)

the kids weren't able to use the indoor swimming pool and the outdoors one weren't heated at all so

here as it is an aparthotel so expect a little more than a hotel, not one single item is in the kitchen

also at 10 15 we were told the kitchen was closing and within 5 minutes everything had gone

with kids in need for afternoon nap at was crazy annoying

the kids weren't able to use the indoor swimming pool and the outdoors one weren't heated at all so

pool floor is made of small stones that are rough and ripped half the tow nail off my little girl

one of the lifeguards are on the slides was brilliant with the kids

with massive 20kg suitcase and bags pushing a special needs child in her buggy and 3 small kids in tow to sort out the issue and waited till after 5pm for it to be ready

check out is at 10am and the open the pool at 10am, very uncomfortable

the location is good- we visited the water park and natura animal park which were great

kids are well looked after by animators, and there are several playgrounds, mini-zoo, mini-shop and

a lot of the slides etc are for kids over 120cm

the cleaner refilling the mini bar every day full of water and soft drinks was very helpful

the amount of activities available for the kids.

access to water park and all inclusive plus we had a free meal in the meat restaurant

good wifi and very clean room, huge swimming pool

the only poor service was the bad wifi signal.

drawn out process checking in and still weren't given details about location of rooms, breakfast, wifi, parking etc and checking out they just wanted rid of us, didn't ask if

great venue, clean and spacious, lots of place to hang around with the kids

had sorted out the room of my friend as it was her birthday and the stink was not nice oh and the spa was amazing staff so helpful and kind x brilliant gym great for kids with all the beautiful

breakfast also 10/10 amazing hotel

poolside bar staff

glasses in the room to have a drink out of the mini bar

the heated swimming pool was wonderful and the food very varied and good

amazing view and great game's of golf couldn't have been better

but that doesn t take away from the other very nice and genuine staff members that acc helped wifi was absolutely horrible only really worked in your room could be better for the size of the

the wifi didn't work at all. the staff weren't very pleasant

buffet restaurant that was catered to a price we looked at the offerings and ate elsewhere the wifi didn t work even though we repeated it and we couldn t spend the morning around the pool

wifi was a bit hit and miss though

to get onto wifi

so we could chill by the pool

very new - rooms and pool area were exceptional

english there and football was on for us in bar , just the 2 of us watching but brilliant, lovely pool

also breakfast was exceptional

we relax round the pool every day, felt so chilled, the food was amazing too

clean pool and outside bar area

nice, friendly and helpful staff particularly good location missing: parking , the possibility for

breakfast was amazing

food menu in bar was quite limited for kids

the children loved chilling in the salt water pool

food menu in bar was quite limited for kids

villa with own pool was brilliant kids loved it

bar open

the value for the room plus full dinner and breakfast buffet and dancing was amazing!!

large selection of food at breakfast and tea

they let us leave our car in the parking after we checked out so we could take the kids to the park nearby

the evening meal was delicious and the breakfast was delicious too

all the usual breakfast/lunch/dinner assortment with a chef sizzling something every meal time

no wifi - more essential than a pool these days poolside cleanliness

good location for value for money. clean, great shower plus wifi. nice facilities & staff.

of wifi services, although we knew that when we book it

only criticism would be the rooftop pool

facilities and staff excellent. good breakfast selection

good value and nearly forgot wifi was very good and we were on the third floor

breakfast was excellent

we did not stay for diner but breakfast was varied and plentiful

lovely clean hotel. excellent choice of food for both dinner and breakfast.

breakfast was cold, all food presented was cold

if anything, the wifi is difficult and weak.

wifi could be better in the room.

aircon was poor and wifi on top floor was very weak

wifi could be better

gripe on this stay was the wifi it wasn t available at all for the first couple of days, then worked ok, a little

reception staff were very friendly and helpful and the foyer/bar areas were very nicely designed and attractive

a bar on the roof would be a fabulous addition but luckily we could go down 7 floors in the lift and

exceptional service, my room was cleaned well and the bar staff are very friendly.

dissapointed with small pool. no umbrellas

my kids love the food

staff were so friendly and helpful, was allowed to check in early and get a late check out

no bar tins of drinks in fridge, breakfast poor, no wifi

half board didn t know the bar was open 24/7 same price up the road for half board and entertainment but we were unable to get

t the hotels fault of course)

facilities in room but we just wanted a cheap break so weren't worried, plus there is a small bar in the lobby where coffee/tea/drinks can be bought

room daily good wifi connection good selection of food good location good entertainment value for

of been better if wifi was free but apart from that it's all great indoor pool could of been

i miss the fridge on the room and the fee for wifi???

buffet is very good, the hotel is very clean, very nice bath room, comfortable beds, free wifi, cable tv with spanish, english, dutch etc channels, aircon in rooms

air con was very good, good wifi all around the hotel and at good speed

great wifi access

staff comfy beds and soundproof bedroom nice pool and sun beds in the sun and in the shade steady wifi throughout the hotel strategic location: walking distance to the beach and bus to benidorm

the receptionist was particularly helpful with my wifi and transfer arrangements

we loved sitting out on our balcony listening to the birds around us, relaxing by the pool and napping in the huge comfy bed

is fantastic and feels like a spa as soon as you walk in

rooms very comfortable (bed and pillows) swimming pool and area around pool excellent and clean

all staff at bar and restaurant were exceptional

free wifi

good wifi

for money good location helpful and polite staff good wifi connection excellent choices for breakfast very clean

the price. the wifi was working well. had enough blankets

wifi virtually non-existent in the room i had. had to go down into reception area.

wifi, two pools, clean

free wifi

good entertainment and brilliant reception and bar staff

gym

amazing choice for breakfast

wifi wasn't that good in the bedrooms it was poor

wifi advertised in all rooms

hotel was in a good location value for money excellent choices at meal times good wifi connection good entertainment for the

wifi only lasts for 4 hours

no balcony in our room overlooking air con units, poor wifi.

the apartment was exceptional. lots of space, fabulous air con & very strong wifi.

the entertainment was all spanish, wifi wasn't great, drinks were more expensive at the hotel

the wifi works everywhere in the hotel even around the pool which is a big

if you needed wifi there was a charge. most hotels offer free wifi now!

food and drink prices, good position for easy access to all areas, bbc channels on tv and good wifi, we had a great time there

i will start by saying that the room was very clean and we had a beautiful view of the swimming pool

great for old town, pool area great, bar area great, just what we needed.

drinks at the bar quite reasonably priced too

could do with a couple of loungers on the ground floor pool

the staff were always happy to book us a taxi to the bars and to the airport

wifi fast, free and reliable

the wifi was excellent in room and the air conditioning was amazing !!

the hotel was spotless with excellent wifi

on reception and bar staff during our stay extremely good ud83dudc4d location very good, although we parked 15 mins

staff in bar on a night were brilliant, had great banter with them

free wifi, clean rooms, balcony

next to a school so at 9am the music sounds loudly for the kids to start getting in line

modern very clean hotel pool area great lovely choice for breakfast

lots of available sun beds every single day and a nice little pool to cool off

the room which was a pool view room was good but it did smell of tobacco smoke

much as fitted to british

friendly, rooms clean and moderate, wifi works great

food needs to be more choices nightly and no one told us about happy hour or time the wifi could be

loved the fact that there is no extra charge for safety deposit box or wifi

and unstable wifi, right inside room; not the best buffet dinners i got

was not good in the room or the kids playing area

was absolutely amazing, starting with the room itself and the breakfast ending with spa facilities and

lovely helpful staff spa to ourselves absolutely wonderful

helpful staff clean everywhere grest bar prices gorgeous spa and hydrotherapy pool lovely pool area towels for hire tasty breakfast and loads of choice

restaurant, for not high extra cost (15 for adult and 10 for kid for a dinner) good playroom for kids inside the hotel parking in the garage under the hotel, but for extra 12 euros per night spa

only one thing, the wifi connection could have been stronger.

really good wifi and aircon

location was spot on hotel room were clean and tidy wifi was an extra bonus

the wifi didn't work once upstairs.

wifi excellent

'super fast' wifi kept dipping in and out of connection which was frustrating when trying to watch a

good wifi

arrival never got told breakfast was included with the room we booked, also never gave wifi

the wifi was very slow, to the point of not being able to load simple apps or websites

there were no major issues with wifi

the wifi doesn't seem to reach the 4th floor bedrooms.

hairdryer; fast wifi

room was a little on the small side and it was a particular squeeze around the bed itself and the wifi dipped out occasionally

wifi connection in the room could be improved which meant carrying out work was difficult.

free wifi and 2 streets away from the beach

clean , tidy , good breakfast great location for the old town and staff were great.

adults only, excellent location, food quality and choices were very good

breakfast had a nice selection, but the quality of the food was dissapointing

, reception desk staff were friendly and tried to be helpfull , english bacon avail everyday for breakfast(hidden away you might have to ask for it ) staff called the room twice to check things

hould be heated

room was tiny only 3 plugs - one for tv one for fridge one for you wifi not reliable always braking out we were on 7 floor ground floor was

connecting to wifi was not straightforward

was fine - bed, shower, location - apart from the appalling and at times non-existent wifi

location, view, wifi were all good

wifi signal was strong, great breakfast and location

fab rooftop pool with sun loungers

maybe a bar at the roof by the bar as going up an down the lift for drinks was a pain

it was nere the sea and bar and shop

reception and bar staff were helpful and accomodating and made my stay perfect

bar area was a bit cold due to drafts coming in through glass doors

the worst wifi that i have ever experienced in any hotel, anywhere

wifi, courteous staff, clean rooms, breathtaking view of the water and boardwalk from my room, and

wifi kept cutting out

friendly and helpful staff nothing was too much for them, breakfast lunch & dinner excellent and tapas laid on all day

the indoor pool was not heated

power excellent and hot, free car park opposite, near to a number of shops and food outlets, free wifi, english spoken at reception, electronic key card entry, tv and aircon

tv did nit work, no wifi, no hairdryer, very

no wifi

good bed, nice spacious bathroom, good wifi

ke stone) hard beds with weird thin covers

were 2 people working behind the bar during very busy evening entertainment, and only one waitress taking orders, bringing drinks to

pool on level 7 perfect , had it all to ourselves

was fresh looking, the bar area was full of natural light

nice bar area and although we didn t go in the pool, it looked fabulous

swimming pool lovely aswell it's nice that it's on the first floor nice view and has a bar

air con and wifi included in the price

good wifi

shower curtain inadequate. rooms at back are not very nice. wifi keeps requiring the code.

very good wifi coverage

great sea view. pleasant bar excellent wifi in room.

nice view, good location, comfortable beds. nice breakfast. all good.

breakfast, could be different per days and please have pancakes available

the breakfast buffet is a typically spanish

the breakfast was varied and delicious, the staff was friendly and welcoming, and the rooms were

no flexibility with early check in request, late check out request or room upgrade request

my only constructive criticism would be the wifi could be better & defo needs some improvement

wifi was very weak and the lifts were often not working

thankfully the hotel has free wifi

the pool area on the roof is superb

early check in on arrival no trouble

but with good wifi all over hotel i was able to watch my downloads

were on the 19th floor and the wifi was nonexistent

the wifi could have been better.

wait times too long , room had few problems with locks, just small things really wifi not great

wifi connection in my room functioned very poorly and it was slow

the pool area was clean with plenty of beds

very clean great swimming pool and friendly staff and great location

is great for the old town, lovely clean room overlooking the swimming pool, with plenty of choice for food in the restaurant

the pool area was nice and relaxed with plenty of space to chill out

animator by the pool (aqua gym, pool volleyball, various other games) is amazing and very funny (-)gym a little sparse (+)clean friendly great pool sunbeds gym great breakfast super location

was good , lovely lounge area and bar

llness room ) per person per hr ... not good

was a good choice for breakfast and dinner

breakfast good, lots of choice, staff excellent very helpful, location good, xmas gala lunch very

staff were all great and the location was excellent the hotel was very clean, the pool was very good if a little cold when you first get into it in

great hotel great staff 3rd time i have been there wifi not very good this time

we couldn t get the tv to work with wifi so we could watch our own netflix in the evening.

the breakfast was not very good. room floor could be cleaner. slow wifi.

complementary toiletries, free wifi

wifi reception was poor and only one plug socket in the bedroom

wifi was the only issue i had with the hotel

free wifi did not work.

very poor wifi service

wifi quite poor

air con and wifi in the room.

been before but excellent location. love pool area and just what i m looking for

that i had to pay for the drinks during the dinner, even for the water and juice for the kids

music. at pool a little loud

large food area, really good breakfast

great pool and facilities

shower - honestly the best i've ever used -sunloungers on the balcony of the apartment -free fast wifi

wifi a little slow- but usable.

was great for the old town, set on the precinct, busy but not noisy, staff very helpful wifi good, very clean

it was an absolute amazing hotel. couldn't fault the room service or food. totally fabulous

cember) very good breakfast, better than many in uk

reception, bar and waiting staff are all wonderful

great wifi friendly helpful staff and great location near beach and entertainment

wifi should be free for duration of stay not just first 24 hours

atmosphere wifiw

one minor point, wifi is free but only for the1st 24 hours which i found a little strange

wifi terrible

now next door at the sister hotel mirador

the air con is great, free and good wifi, free safe, fridge in room and lovely clean bathroom with a great shower

was fantastic clean friendly and worth every penny room cleaned every day inc new towels with wifi , air-con ,breakfast , tv , fridge, room safe and roof-top sun bathing all included what

wifi is

weren't informed of this prior to our arrival) the wifi didn't work during our entire stay of 3 nights

this wee jem near all pubs shops 3 mins from beach in old town spotless wifi and coffee machine loved the w2 days we were there been b4 will defo b back love richard great

wifi and really small bathroom

the wifi was a bit dodgy

room with everything you need, hairdryer, kettle, fridge, safe, iron and board, free wifi, air con and heating, tea and coffee in room

the room was clean and i had a fridge, kettle and wifi included

wifi was really poor

wifi connection could be better, but it seems that the same problem occurs everywhere in this

wifi needs to be a little better

family not recommended for light sleepers it is clean rooms have most things like iron,safe,tv,wifi

also, very temperamental wifi

we d place them down next to the shallow end of the pool at breakfast after eating get the kids changed in room to come down to our sunbeds taken

was a good environment by the pool for kids

booked the spa and massage lovely experience

there was plenty of room around the pool and more than enough sunbeds

entertainment for kids not even at halloween all for older adults

food was very good in the restaurant - breakfast in particular

everything hotel rooms pool area

the pool is awesome. social area around the pool is super. food is 5 starts. animation is good.

outside space was amazing with lots of sun beds and the staff on the bar were really friendly and very welcoming

pool, breakfast, room, service.

wifi wasn't great in the room

beds were comfortable. kettle was a bonus. wifi was good

towels and bed linen, lovely man at reception when we arrived, good english channels on tv, wifi excellent, entertainment to

inform about the wifi code at check in.

would love tea/coffee facilities in rooms,better wifi connection

not given wifi code at check in had to go back down to

there was no wifi also could not even use my roaming either which was unfortunate

location clean and friendly helpful staff. great facilities with free wifi in all areas!

wifi poor could be improved big time

ffet) well organised and staffed with attentive staff

the pool is small and the gym hadn t opened yet

bar excellent breakfast, poached eggs, pancakes, omelettes and fried eggs cooked to order very

breakfast was the best and hotel is in a perfect location

coffee machine was turned off very early in the hotel bar at night when we wanted a coffee and a brandy could not check in early 3pm only, but if you

the roof bar terrace and pool were very special

wifi was great, powerful shower with both rainfall style and a handheld - bathroom has toiletries,

there was no wifi in the rooms and i was unable to access internet and what's app.

nightmare when you have no wifi

wifi worked without problems and so did the silent air conditioning

wifi was brilliant

4 stars hotel?) and for parking 10 per day.

of little things, the parking was a little steep at 10 euros a day & having to pay extra for wifi

no free wifi

all inclusive deal was great although didn't include wifi or room safe

having to pay for wifi. come on guys in this day and age wifi should be free to paying guest's.

theres a complimentary safe, kettle, fridge, iron/ironing board, slippers and dressing gowns and wifi

a/c didn t work, no hot water, wifi didn t work and a smell in the room that was not of cleanliness

food & wifi could of been better

wifi wasn t the best and food was nice but only warm

) this hotel does not have functioning wifi

aircon in room not cold enough and wifi wasn t good

lack of info on arrival, wifi, air con

the speed of wifi is weak.

beds were very firm and comfy with fast wifi

i wasn't given the wifi code on booking in

wifi is a bit tricky at this property but at the end it worked out.

went to our room and had to go back to reception to get the wifi password

wifi is strong and fast

wifi did not connect to lap top

breakfast menu has not changed in years, wifi instructions incorrect

breakfast was very elegant, i was served as a queen :) people who work there helped me a lot,

we liked the quiet location with a great garden and a swimming pool

breakfast served to us at our table was a real treat

breakfast very tasty, owner very nice, amazing stay thank you very much

amazing place, pool, sea wiews), mountain wiews) they have a whatsapp number to always be reached at; breakfast

the gym also opened too late in our opinion, 10

was too busy frying bacon and making omelettes that no-one had requested or ordered , went into kitchen to replenish grated cheese why who knows

the kitchen staff were so rude and u professional., not willing ro help

breakfast excellent

sent in june, upon booking, requesting a higher up room, so was initially given room 303

didn t affect us bedroom was really nice mini fridge hairdryer tea and coffee facilities free wifi we were never disturbed so always got a good nights sleep staff very helpful overall the best

wifi not so great

poor wifi.

wifi wasn't good and the mattress wasn't very comfy but other than that we had a great

staff, comfortable seats and food at outside bar were excellent

modern, clean, good facilities, helpful staff,comfy beds, free wifi and good tv channels.

was a bit uncomfortable and wifi let me down at times

was great - very reasonable to upgrade to half board wifi was very good bowling green was an added

quick check in, very comfortable beds, modern, perfect room temperature, nice breakfast, fast wifi, great

wifi excellent around the hotel

spa is wonderful, excellent breakfast, clean tidy rooms, only issue was the air conditioning, but

the spa facilities and entertainment on site were excellent

all the staff were amazing from reception to restaurant to bar to cleaners

time in benidorm it was a wonderful stay,,hotel,,food,,location,,very clean,, staff were great spa was wonderful,,entertainment was ok but did head out to see a few shows n bars would highly

fabulous hotel the spa is to die for already booked for next year

reserving sunbeds then going for breakfast or out shopping

great for kids

was clean, the entertainment for the kids and the adults in the evening was great something different every night, cocktail making in

great kids pool

there was entertainment on every night and kids entertainment

wifi signal poor at times

half board then said if you want tea and coffee filled eveu day it's 5 extra for the week and wifi was not good and to log on is very

wifi was awful

food and wifi

fantastic ud83dudc4f great tv, do big, and great wifi kettle in room, plus fridge, and loved the color lighting

hotel bar was reasonably priced and staff were extremely helpful and friendly

the kids loved the waterpark

animation team with eduardo and manel was really nice, encouraging the kids to engage in various activities

has everything you need clean and tidy, great for the kids close to shops bars and the beach

in good location, rooms were comfortable with great kitchen an bathroom

wifi awful

wifi poor dissapointing, and said had british tv i got bbc1 bbc2 no itv or ch4

wifi could be better otherwise there is no complain

wifi was terrible, fridge didn t work and needed replaced, eventually

free wifi

great location, comfy bed, free wifi

where ignorant reception staff cause i asked for wifi password as i did not have my wee slip and dinning room staff ignorant to ma husband chicken

location very clean & comfortable room soft bed wifi staff pool

keep coming down to use wifi

good wifi, we found the all inclusive option great because the food was very good

very clean hotel, free wifi was very good and staff very friendly.

free wifi in all rooms

pool area nice

pool bars barista, a young girl was very polite and professional too

50 into benidorm, there are restaurants and cafe bars within walking distance

cant comment on wifi/breakfast/pool/entertainment etc as i was meeting friends so just needed a good base

eakfast and evening meal)

rooms clean ,staff friendly ,varied breakfast offerings,beds comfy ,good night's sleep.

friendly bar staff and good choice of drinks at reasonable prices

considering it's next to morgans bar you think you would hear noise but heard nothing

wifi was not available in bedroom

not connect to wifi at all had to hold shower head did not fit in holder the hotel is very tired needs a fresh

wifi could have been better.

good wifi

free good size car park , free wifi, reasonable breakfast - croissants were lovely.

from street can be heard charged 30 euro 2 night parking , 10 euro safe and you have to pay for wifi

having to pay for wifi and the food

everything apart from having to pay for wifi

no free wifi and spar

having to pay for wifi

spacious room with large tv with plenty of english channels, wifi, good size fridge, kettle, mugs and a nice size balcony

very poor wifi.

the wifi is good, the service is very good always greeted with a smile by all

the wifi kept dropping out so we couldn't use our laptop

wifi is poor

though we didn t go in because it was too

nice bar down stairs swimming pool was open in feb

pool water was not as clear as it should have been

fantastic breakfast which was great value for money and staff at pool bar were really

i think it was from fans or something in the kitchen

both pools were used each day by kids when on the website it states 1 is an adult pool

the children's pool could also benefit from a facelift

only thing i would complain about is the food it was cold we only had breakfast but eggs, bacon etc was not hot this really needs to be addressed as alot of people will

very good choice of hot and cold breakfast

breakfast was only lukewarm

wifi a disaster

the wifi was really poor i

wifi was slow and down often.

free wifi a must is a walk to the lighthouse at the end of town el faro

wifi was terrible.