friendly member of staff and free parking was good

behind the bar was absolutely lovely showed us our room and was incredibly welcoming

30 minutes to get a key, standing at the bar with my suitcase

expected for rooms above a working pub it was quite noisy with customers in the bar and music until the pub

parking was available

very convenient location, clean and wifi worked

station and other food places together with a shop just in the same building, friendly staff, wifi is

fast free wifi

calm, location, house keeping, lobby and wifi

tv are without wifi i cannot do screen mirroring

the wifi has poor connection

my room had poor wifi connection. to make it even worst the lte signal was very low.

the free wifi wasn't strong enough to use...

clean room with stable wifi connections. nice staff. close to the town centre.

friendly staff, clean, free wifi, pool, gym, sauna, restaurant were great

bed almost filled room, i had shuffle sideways under a shelf, to get past the end of the bed wifi was very slow no kettle until i hd asked 3 times

were only 2 little things i didn't like, the room was a bit small and the wifi never worked

well appointed room with ensuite bathroom and free wifi.

wifi access didn t work - didn t need it so didn t follow up

couldn't log in to the wifi.

really helpful staff and free super fast wifi

get on well with the wifi, used 4g instead

very slow wifi

there was private parking in back and the wifi was decent and free

slow wifi

i had no need for wifi so i cannot comment on that

from the greeting and free car parking and free wifi

i could not get the wifi to log in on my laptop

wifi doesn t work in the breakfast area.

patchy wifi

wifi worked well

lovely large room with twin beds. air con worked well. good wifi. good ev chargers.

wifi

wifi signal could have been a lot better in room 24

the wifi access is unreliable.

wifi

wifi signal was also great

you get what are you paying for. wifi was good and free.

wifi worked well and i had all the usual facilities

the wifi worked after the router had been rebooted

also, the wifi password in the room was old, and i had to leave my son in the room to go to the bar and get

wifi was available free of charge as well it's a great price you don't even get that in most hotels

rooms were clean well arranged and had many extras, free wifi with good speed, staff couldn t do enough for us they were friendly and kind to the children

no information sheet or folder giving information about meal times, wifi etc no chair in room

the staff were terrific, they really tired to solve the wifi which we never were able to use

the best part is parking is free

comfort & privacy. the wifi didn t disappoint.

the rooms are a good size, and the wifi works well

also they should have explained how to access the wifi using the code

was included, good wifi, fridge in room

the wifi is not working properly

got early check in and a little helpful late check out

we actually didn t use the bar or restaurant but they both looked amazing

great location great staff - especially the bar lady from ukraine

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time but the breakfast room has a great view by the river

the bar is stunning - great to wind down in after a long afternoon at twickenham

struggled with the wifi but believe this is due for upgrade

poor wifi

have breakfast or use the wifi

wifi is a bit hit and miss, mainly a miss for our stay.

free efficient wifi

excellent free wifi

good wifi

parking is awkward due to it been a smallplace

to locate and ideal for parking on the front of the property

ry limited on site) and even allowing an earlier check-in

wifi could have been better in the rooms

free wifi

wifi worked very well

wifi signal poor/ lack of communication between staff.

good wifi

wifi worked good

there are no tvs, so we took laptops, but the wifi was good so connectivity was no issue

good wifi

wifi was not super fast. lights in passage above room didn't work.

tv, no air conditioning the room was hotter than satan's backside and naff at best wifi definitely not worth the nearly 195 for the night

avoid third floor rooms), no

wifi didn't work, the room was hot and the a/c didn't help either

couldn't get the wifi to work with my room code but that may have been me

weird high-pitched noise coming from bathroom during the night. wifi didn t work either.

evening man helped sort wifi issue and the night porter who was still on when i left early the next day was very helpful

the wifi was unuseable, it specifically disallowed whatsapp calls

wifi was a bit iffy.

they need a secure free wifi service, not just a public sign up network

comfortable and spacious room with telly, wifi & kettle

bad but wifi was through the cloud or you could log into your sky account and use wifi

wifi

the wifi was very slow and unstable

the bus which stopped nearby would not take cash, and a credit card with a wifi symbol on it was one option for paying on the bus--but i didn't have such a card

room wifi was a bit patchy

hotel is very basic and the wifi comes and goes

wifi worked

some of the decor needs updating. wifi not reliable in my room. breakfast is basic.

wifi you can only get in the lobby

wifi not in the room, only in common areas, which in fact

no wifi in room and would pay extra for better breakfast but was not on offer.

basically: clean, affordable, no frills, professionally run hotel in central richmond with parking

tiny parking area

location was excellent and free onsite parking albeit slightly limited in numbers

the laundry was clean

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

ru domain was closed via wifi

wifi was virtually non existent in our room

good wifi

the wifi wasn t working and though staff tried to fix it, had no wifi for the whole weekend

the wifi said

explained nothing about our stay ie where breakfast would be served, where key facilities were, wifi information, check out times; we were advised we would be staying in refurbished rooms in the

room had no wifi, room phone didn t work only one towel when there were two guests

the property has its own car parking for 200 cars, complimentary wifi throughout and 25 acres of grounds and gardens for you to enjoy

waste, broken toilet, drilling in adjacent room, only 1 bath towel insufficient tea biscuits no wifi for 24 hrs moved room, much better but one bedside light didn't work

wifi connection was awful

tv didn't work well - apps such as netflix doesn't work as can't connect to wifi

wifi connection to watch channels could have been better, we were given instructions via an email

wifi was not working and front desk unable to help solve the problem

wifi - non existent in my room. made work extremely difficult

wifi was spot on, all round a wonderful ambience, thank

accessing wifi a pain

wifi was iffy and didn't really reach the room

wifi didn t work, no thermostat in room, bathroom very average

the free wifi

the wifi was slow and inconsistent, having failed a couple of times

limited wifi in room.

quiet and very clean wifi work well for my business activity coffee machine with pods was a nice

free wifi, friendly and polite staff

the wifi was capable of supporting full video calls

wifi is never great, this my only complaint.

arrived earlier than the schedule and they offered me an early check in after a simple call

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

thank you :) *** i must mention the wifi was very good & free

andard connection)

in the middle of the night, the electricity was out, meaning no light or wifi for a couple of hours

the wifi was strong and had a good speed

i couldn t get wifi in my room but i was jetlagged anyway

free wifi was provided throughout and considering how immediately

wifi connection, nice evelyn & crabtree toiletries

wifi could of been a little faster but it was usable

there's free wifi too in the hotel

mbps), excellent water pressure with us-style shower curtain

the wifi on floor 2 was not very good

the wifi was fast and easy to connect with

friendly and helpful staff, good wifi

wifi was poor, no room service facilities.

check in, friendly staff, great bed, good shower, big tv, clean room, good wifi

excellent wifi

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

the staff were friendly and although couldn t accommodate our request for an early check in were polite about it

clean, no bed sheet change , no bathroom clean properly, no bathroom tissue paper, no wifi range proper ji, very badly no suggest for other, waste money, night ground flower party

there is no wifi in the room and the tv is not working

outside my door until late hours have to go through a sticky smelly pub to get to the rooms no wifi was too scared to use the

free wifi reception excellent

wifi didn't work

tech issues when checking in delayed us a few minutes, and the wifi required creating an account, but otherwise everything was

i couldn't get on the wifi but i think that may have been more on my part than the hotels.

the staff, the view from the hotel watching the planes come into land and take off, the free wifi

the wifi is *really* bad. because of the slow connection the tv program are very pixelated.

i booked this online for my grandpa and he had trouble with wifi and getting around

us how to get in but mentioned nothing about the breakfast

couldn't get wifi

i got the weaker wifi access which basically disconnected all the time and reception in the rooms outside is really

tv could've been bigger and the wifi was a bit temperamental but the value was very good for price compared to others we looked at

initial problems with wifi, but sorted later

free wifi slow (should not have to pay for fast wifi) 2 (-)sometimes no wifi ... connection was bad . (+)like the finishing in the rooms, beds are comfortable, wifi ok, water pressure excellent (-)wifi (free) not that great, but you can pay extra for a better connection, (-) paid for extended wifi dropped continually

phones linked to wifi but there was 'no connection'

good location, lovely staff, nice room, well-equipped, wifi worked well

wifi wasn t great but not a big issue

wifi was fast, but you have to register once and log in every time when you come back to the

wifi reception was poor

the wifi was a bit itrratic and did drop off from time to time.

bed, pillow, bathroom, water pressure, cleanliness, tv, wifi, space, furnitures, kitchen, staff.

wifi is very insecure

we particularly liked the wifi connected tv which allowed us a greater choice of programmes to watch

good wifi

the main pain point is the wifi in the room which was horrific

free wifi

beautiful room, very comfortable bed, amazing shower, underground secure parking, excellent wifi and good size tv

the wifi wasn't working had to keep buying add ons

free hi speed wifi and great location

very strong and stable unlimited wifi tv with many freeview channels

excellent wifi

we used the kitchenette for breakfast

room we had was well appointed with good tea and coffee in a kitchenette

kitchen not very well equipped. stairs very steep and not very clean.

room was clean and nice tv was excellent and there s included free wifi & breakfast is also included but i overslept and missed breakfast but , overall a very good

it was worth it for what i paid, free car park, complimentary breakfast and fast wifi

you get free parking, spacious room, comfy bed, clean toilets, good wifi

free car park free wifi checking desk staff very helpful breakfast good

and spacious rooms and good super fast wifi internet coverage

good wifi and tv it also has a lot of power plugs i the room as well

wifi password had some characters which were ambiguous to

has free wifi and comfortable beds i had a 2 bed room but was next to kitchen

large comfortable room with good wifi

wifi signal not strong enough.

wifi signal in our initial room was quite poor so we asked for another room closer to reception and

wifi in the room was a bit hit and miss, ok downstairs

only one of us could get the wifi to work..

good free wifi access

the wifi could have been better, but that may have been due to our room's ground floor location.

wifi very weak

nagement did say they'd requested it be seen to)

wifi wasn t working

a good strong shower and excellent wifi

welcoming clean room the came free wifi, sky and netflix. staff were friendly and helpful.

the wifi strength was low in the room.

wifi wasn t very stable in certain corners in our room but still good enough

pub and lodgings were both great but wifi was poor, but they were working on it.

only downside was the wifi kept dropping off a lot on the 2nd

extra of 10% off the food we ordered, a free drink if we used the wifi and our dog was allowed in the bar area which meant we could eat all together

wifi seemed a bit hit or miss. but we were out most of the time so didn't really matter to us.

breakfast was fantastic, the rooms were comfortable, the wifi was great for working at home, staff friendly, bushy park next door is ideal for exercising

wifi a little weak at the extremities of the building, and not secure

couldn t connect it to wifi and so basically was pretty unusable

wifi, lighting in the room wasn't great - an extra switch to main light in room would be good.

wifi very good and the little extra touches in the room were brilliant

wifi was hit and miss, parking not great

wifi was absolutely shocking in room but ok in communal areas

wifi wasn t good

the wifi even held up for a few games while my partner was getting ready

wifi was off and on

the wifi also did not work on my colleagues work laptop

shower was huge in the wall - exactly as it should be - staff very pleasant - iron in the room - wifi

wifi didn't work second visit...view not good lovely private uninterrupted stay

it's clean and the shower and kitchen was good

had to ask where the breakfast promised in the booking was

property was advertised with breakfast included

breakfast wad advertised, but not a scrap was provided

maybe just leave the breakfast out. the price is very good for what you get allready.

good wifi

wifi worked and mobile signal good

wifi was good

the world, staying in ibis hotels in multiple countries is always a blessing you know you have wifi, bathrooms, service and the room is always in good

quiet and comfortable. good wifi. good place for one night stop before flight

could not use the free wifi

wifi not free. but not important

i could not access the wifi.

wifi download speeds poor

quick check in, helpful staff when we couldn t access wifi, great service and food at the restaurant at dinner and breakfast, and the atrium is

wifi worked extremely well

great price,brilliant friendly staff extremely comfortable bed very good free wifi

they helped me with print outs, wifi connection and taxi booking

wifi, bar facilities, flight information, central location.

wifi speed on the third floor could be faster

couldn't get the wifi to work

nice and room was decent size, everything was clean and was right next to airport tv was big and wifi had good

in the room, hairdryer, iron, shampoo/conditioner, lots of electrical charging plugs, and free wifi

wifi was great in all parts of the hotel

good wifi throughout

wifi wouldn't work on my laptop, but was good on my phone

wifi connection superb, room spacious and well appointed. loved the walk-in shower we requested.

a young gentleman in the bar restaurant who was informative and friendly and got me sorted with wifi and power supply for my laptop

it was great to have a fridge and good wifi

had air conditioning, ice machines, toiletries, robes, house shoes, wifi, a comfortable king sized bed, it was clean, and a restaurant inside the hotel

staff talking rite wifi not working room also not cleen tolite making store i'm always going upstairs for bath and

service was fine. the guy was very nice and free wifi+tv is a plus.

wifi connection was really poor and cut always after a few minutes

shared toilet and bathroom / wifi did not work / room was very cold

good wifi ,netflix etc

water pressure in the shower was very good. wifi was fast and reliable.

liked th free breakfast in th morning and the free wifi including all the places to eat around the area

at works)

its extremely clean 2- the room space is well utilized 3- wifi speed and service was good 4- great hospitality from the hotel

good breakfast/wifi was good and easy to access

room not clean no bed making on first night no wifi working not great

free wifi could have been better

the wifi. only.

wifi still doesn t work properly ,even the ultimate one, too far down a corridor

wifi was a bit intermittent even the premium one that i paid for

spacious room, good wifi, good restaurant and very nice and receptive staff

oh and the wifi connection was really poor

no free wifi

for wifi is ridiculous; i was disappointed that there wasn't a shuttle to heathrow; i am disappointed

g available wifi gym pool restaurant and about what number to dial for reception

wifi facility..was bad

awful, i can t even make a call in my room i ve to out of my room to make a call even the wifi was quite bad as well but a part of that everything

wifi is too slow/didnt work at all

nice clean renovated rooms with free wifi and included breakfast .really enjoy

free street parking for whole day and free wifi

staff, good wifi, comfy bed, and a clean room

latively close to heathrow)

room was immaculate, comfortable bed, had a very good wifi signal, close to heathrow airport and excellent value for money

wifi, comfy bed, good sized room, excellent transport links, excellent value for money, will

easy check in very friendly staff bus right to the door of hotel great wifi well priced

wifi was awesome, clean, no pool, gym in the basement

good location near heathrow. plenty of parking. large room and comfortable beds. good wifi.

breakfast free local bus

excellent staff service, fast reliable wifi

good wifi

the wifi was not stable, all else was good

wifi was rather in and out

water and a coffee machine in the room, fresh milk on the fridge, a good shower, great wifi and fantastic breakfast,

loved the swimming pool, good wifi, friendly staff, parking on the premises

wifi wasn't brilliant but it was totally manageable

beautiful, comfortable and well located hotel, very good breakfast, fast and easy to connect wifi, friendly, polite and helpful staff

comfortable beds, good shower and good wifi

wifi in bar awful

free wifi was great to have

tv with many channels and strong wifi

and wifi both worked ok

unclean and bad smelling, hot water is not coming continuously, wifi is very week signal which is drop regularly

wifi works well

brackfast, wifi

friendly and efficient. good wifi.

televisions are a bit archaic, it would be good to have ones that can have streaming services or wifi connectivity to stream from

- wifi irritating fuller ads popping up all the time - not suitable for those who wish to be in

location for the purpose of the visit, excellent friendly staff, fee parking, free wifi and a nice pub

i think the only thing i would recommend they improve is the wifi

wifi wasn t so great once in the room

-lovely room -friendly staff -wifi good -good tv

good wifi connection even at a high floor

friendly courteous staff. wifi excellent throughout. plenty of hot water, stable temperature.

amazing room, wifi, food, staff

to hotels wifi never works for secure laptops , i never have this issue with other hotels , it s not only

i didn t have time to use the wifi , so, no opinion about that

good wifi

tv, free wifi, quiet area, free parking next to hotel.

good wifi available in room

wifi didn t work tv didn t work either

accessible guest wifi also

in my short stay, the wifi was good

staff were very helpful and friendly and the wifi actually works

service poor, free wifi did not work

as having free wifi in every room this was not true had to pay 20 to bt for access

property had a gym and free wifi

check in easy, food available and everything was clean and new, great tv choice and wifi

i was not able to watch youtube on tv maybe the wifi connection was a bit poor.

wifi access was'nt good

hot shower, decent wifi 30mbit up and down following speedtest on 8th floor with max signal strength indicated the

t they added a standalone heater before)

also the wifi was quite poor

the only negative , the wifi signal was so weak , unable to make wifi call and not connect on social media which was a

no wifi in room. poor shower pressure.

wifi was a bit slow and the flower pot now has no dedicated parking.

beds were very comfortable, the air conditioning was excellent, and the free wifi was excellent also

room temp is low. wifi in morning slow

wifi not very strong/stable

wifi connection was not very good, for a working trip is something quite needed

the wifi in the room was not stable enough for a zoom meeting

for heathrow, parking easy at the hotel (cost attached), shuttle bus frequent to the terminals, wifi service very good, food very good, recently updated, (*) wifi was fast and good (+)comfortable bed. good wifi (+)24 he coffee in the lobby strong wifi (+) great wifi and we want to mention the housekeeping lady grazina who was just fabulous and summed up (+)wifi,location and breakfast (-)the wifi didn't work in the rooms only the lobby which was difficult (+)and public area the bed was very comfortable,breakfast was continental and had a good choice free wifi throughout very happy would definitely come back (+) wifi excellent (-)wifi was too slow too use

location. price. bar and restaurant.

coffee and allowed early check in which is very important to those who arrived early in the morning

the early check in option was perfect after a 15hr

good breakfast available

friendly staff and easy parking

great room, fantastic friendly staff, huge breakfast

the bar staff were very friendly and helpful and we had a very tasty evening meal

breakfast was fab. freshly made and hot.

parking for guests is by luck and gets very busy

wifi was good

channels as promised in the room booking which was a bit disappointing for my son - but with the wifi - he just watched shows on his laptop

the air conditioning was also top rate and the wifi was perfect for me to finish some work before our flight and catch up on emails

beds could be softer. the wifi could be secure.

the wifi was also great

wifi is terrible

difficult to get onto wifi-annoying

accessing the wifi was difficult for iphone

wifi was rubbish and never connected

couldn t connect to their wifi

wifi was a bit intermittent.

ditional charge)

wifi was on and off all stay

wifi was very poor

the wifi was excellent and the breakfast really good and plenty of it.

wifi is fast (>40mbs), free, and consistently reliable over 7 days (+) also the free wifi was a massive bonus, with 2 teenage children it was great we didn't eat in the (+)wifi good proximity to where i was working (-)very limited so needed to park on narrow side road, wifi was poor and no desk in room to work (3 single beds) kettle in room didn't work and white wine (+)wifi;friendly staff and easy too open bedroom door with a card (+)location good, wifi good (-)the wifi was not good (+)wifi was great (+) wifi worked well

smelly no tissue in the toilet the flush wasn't working there was mould everywhere not good for kids and asthma patients

i had my 2 teenagers and 2 small kids with me and it was our first time in that area, so we did not really know where to go

there is bar that's also make your holiday beautiful for celebrating party and getting food and drinks

free parking there and nearby in the evenings