amazing staff. fantastic bar and food area.

the bar looked lovely however we were going out so didn’t get a chance to try it

can be a bit noisy at the bar but it is an inn so to be expected

early check in great

and cocktails in the bar were very nice

the balerno inn also has a restaurant and bar, we were not pressured into eating there, but we did and were not disappointed

the bar had a lovely atmosphere and the cocktails were lovely

our room window also overlooked the kids section of the beer garden so there were screaming children and music for a good portion of

breakfast was pitiful - croissants, kids cereal boxes and fruit

lovely modern bar area

wifi signal was very weak thought cost for parking at out of town location was steep

comfy beds, fast wifi and huge bath

room size, view, air con, wifi, shower, pool, sauna.

wifi is easy to use and fast

the wifi is terrible

the wifi connection was terrible, that was and is my only complaint.

only issue we had during our stay was the wifi

comfy beds, fast wifi and easy parking

clean. good wifi. nice people

great wifi

staff , clean all around , good breakfast all this for a great price , thanks to all

slightly inconvenient as i didn’t want to leave my two young kids in the room alone when sleeping

women lady in breakfast desk counter

extra charging for early check in despite of mailing them

situated near the tram, had everything we needed for a reasonable price, including a small snack bar in the lobby and free coffee/tea

no free wifi but wasn t a deal breaker cause everything else was great.

3 per hour for wifi

wifi was only available in the lobby unless you paid extra

required to pay for wifi never had tha before

only thing was as the wifi is open my computer would not allow me to access my files, they need to have password wifi

the excellent restaurant and cozy bar at the value of not having to go anywhere else

great views of the canal and barges

whole experience, was above & beyond ; from the check in with lindsay, and the bar w/ chris & fiona, and the dinner with elizabeth; this was a

and friendly welcome which set the tone for an enjoyable dinner in the bar and a comfortable nights sleep

very nice staff during check in, at the bar and they got our room available early at our request

so if anyone is reading this i highly recommend not to stay here especially if you have kids as its a big risk to take

walls made for a bit of noise, not helped by kids running around until late in the night

room was a very nice size for a family with 2 kids

we missed a kids' item

guests coming in late night screaming kids

we loved the late check out time which meant that we could immediately have a carvery lunch, which was amazing

there were kids in the car park climbing on the roof and no security around to stop them

comfy bed and good sized room, got an early check in which was great

bathroom with larger than normal sized shower late check out at 12 was also handy kids loved the complimentary biscuits

hotel staff same as restaurant and bar staff-very friendly and helpful

room and en suite were a pleasure to use even though the torfin is a bar and a lovely one at that

the room available for a family with 3 kids and the practicality of the kitchen

with shower were really stylish,under the room was great restaurant, perfect design and great kitchen and enourmous portions, the breakfast you can

we ate at the bar in the evening

was very clean and they even had the room ready for an early check in

on the other hand the only issue i had was that the first room i got didn't have wifi, so the staff was nice and fast to change me to another room, but thinking back the new room

) free wifi

problems with wifi

was very important for me as i

was a bit in need of an update and no wifi in the rooms

free wifi for all guests in rooms is not currently offered.

internet was slow at times, and unless you use wifi reception can be very poor

it team were brilliant, as i had a problem connecting my ipad to wifi, but they sorted it out for me quickly

the wifi was spotty.

no wifi on third floor

the food at dinner also took a long time- 40 plus mins which is too long with kids- but once it came it was good limited pool times for kids and children can’t use the

spa was beautiful and so relaxing

the spa was excellent and the staff

buffet breakfast was fantastic and the cleanliness of the whole hotel and facilities was great

drinks in bar very over priced, balcony looks onto car park which is not ideal

they wanted to charge an extra £10 for an early check in but relented so that was ok

property is very trendy, the gym is too small

nice bar with tasty food

the bar / restaurant area is fab

great accommodation, terrific vibe in the food/ bar area

lovely breakfast next morning too included in price

friendly people, nice breakfast

lovely staff and breakfast included

was a bit dated - no bar although they did have a limited supply of canned beer

breakfast was excellent, cooked to our

bar was welcoming and breakfast was plentyful

very clean, responsive staff,early check in possible

nothing - but small bar fridge in the room would have been nice.

the small gym was good, breakfast was also good and the room was very clean

it was clean, well laid out, big reception and bar area, staff were friendly

hotel has all the features bar restaurant with amazing food we love the three times cooked chips

breakfast and location. bar staff were extremely friendly and receptionist

nice wee bar downstairs

the early check in option, the staff were helpful. rooms a good size and the location

near the bus stop, near in swanston farm (highland cows) near a golf course, city lights of

wifi conecction wasnt good at all.

location room wifi

plus i spent the next hour comfortably seated, reading and using the free wifi

generally ok. staff really helpful. good shuttle bus. quiet, no airport. nice shower. free wifi

wifi, large room, modern

wifi wasn't the best when trying to make a voice call or video call

the room size, ceiling heights, decor, shower, wifi, bed comfort, free parking, bus frequency

e latter could be a bit faster, but that's the only issue)

wifi was great

was a shame that the tv in our room wouldn t connect to the wifi so we had to hotspot it to our phone

location and comfortable food in the bar was lovely

a great bar for drinks at the end of the day

food in bar was good and breakfast cooked to

can't find any faults great value for money lovely well stocked bar aswell and made to feel welcome

available breakfast - fresh, perfectly cooked and scrummy added bonus of multiple dogs in the bar in the evening, perfect to replace the dogs you have left behind for the night

art from one guy on the front desk) slight issue with wifi but the staff sorted

the tv and wifi were good, if you are thinking of connecting your laptop to the tv or devices the tv is

he would also like to thank the hotel for their fabulous wifi

wifi didn't work for me

wifi excellent

they allow early check in.

was nice having a bar down stairs that you can relax in before retiring for the night

the bar has very friendly locals

you're home late and to top it off, we thought we were coming back to a very quiet drink the the bar and was so happy to see the place was full of life (and karaoke

biscuits,bathroom was very clean and soap and shampoo is supplied with the room,there is a cozy bar downstairs with friendly staff,bus stops right beside hotel with regular buses to center its

the staff at the bar is really nice and helpful, food is really good and massive selection of drinks

everything about this place, the excellent staff,the beautiful room,the bar & location all perfect

the bar below the hotel is one of the most interesting i have been to and the welcome was

the bar and restaurant are unique, maintaining a fabulously welcoming atmosphere

the wifi was a little patchy, which made a meeting i had planned on line very difficult

room was missing an information leaflet with wifi codes or room service/hotel facilities etc

great wifi, and right by the bus stop which took us to & from the

of characterful, bed super comfortable and facilities including usb chargers, super fast wifi and variety if tea etc

faster wifi.

we also had complementary tea and coffee which the kids loved

was spotless , great location , bar on site and when i asked for a pint full of ice that’s exactly what i got, too many places

on 1st floor on top of the desk, people coming in and talking very loudly , especially having kids sleeping, everything inside quite old , and a bit cold in the rooms even if the radiator was

being able to get two single beds along with a double, great for the kids

was great breakfast good and beer bar was good room ideal perfect little place thomas was a great host

got early check in

i wanted an early check in and the team at apex facilitated that without any extra charge

convenience. access to public transport. early check in.

i requested an early check in and it was so slow and didn't happen

blatantly lied to about my room which had been booked the night before my arrival as to get an early check in

logan's bar was always our final stop for the day before heading to our room to rest

we can do early check in for free

hotel really helpful and friendly staff, didn’t use the bar or resturant as didn’t have time but looked good room was perfect for my stay only 1 night in

friendly staff that were accommodating to upgrading our room and early check in.

food was great served a continental breakfast.had a bar .staff were very nice

it’s convenient for families with little kids

very friendly, clean modern room, delicious breakfast and staff allowed early check in as room was ready good his route into city

the facilities were brilliant, bar opens 24

clean, good breakfast

at the bar and restaurant quite expensive some details of cleaning were missed in the room

had to get breakfast elsewhere as my partner is coeliac meaning he cannot have wheat or gluten and sadly this

and clean, central location, friendly staff, the breakfast buffet was amazing value for money

breakfast deal great

bar next door looked good so must buy something on next visit

loved the breakfast that we paid extra for and the tv was easy to work out as well as the cosy size of the

it all, but my only slight niggle was that the wifi occasionally struggled, but this was a patchy problem, not a consistent one

could do with usb charging points and more powerful wifi.

good wifi and very large double bed

the wifi was a little bit 'wobbly' but that was most likely due to the location of the room

wifi was a bit slow.

requested specifically regarding our kids 1st birthday to organize something

had to make up the sofa bed very late when we arrived with young kids

the gym facilities are basic but u can work up a sweat and do weights easily enough

the bar area was comfy and inviting the breakfast area was well maintained and clean the food was

was very nice, the staff were attentive, the breakfast was sufficient and good

we loved the little touch of a chocolate bar with the tea and coffee facilities

was great except the wifi in my bedroom (room 1 on the ground floor right next to the bar and corridor area) was virtually non-existent

barman was friendly in the evenings

the lady behind the breakfast bar on the saturday did not even make eye contact !!

beautiful old building. bar in the hotel. new bathroom suits throughout.

the wifi was a bit slow sometimes, the password is at reception

wifi in my room was unreliable, during certain times the signal kept disappearing

the wifi is not really good

wifi wasn't great in our room, but that's possibly because of the location of it

my only complaint is the wifi was spotty -- probably because it's a stone building

we went up to the bar in the evening and the staff were so kind and friendly - really made our stay

the staff were extremely friendly and helpful and to top it off, we arrived from an early flight and were accommodated with an early check in which was amazing

decent gym for the size and fantastic cocktail bar on roof

that even though i was staying with a friend i can also see myself staying there with my wife and kids

early check in.

complimentary wifi and water, nice touch

that were not so good, and these are minor points to be fair, the wifi was not good at all plus you can barely get any 4g there either

the wifi could really use some love though, boost it

a written explanation of wifi and location of the slot for the keycard.

wifi breakfast arrangements etc - would have taken 1 minute and added a personal touch - rather

wifi was one of best i've seen in a hotel room was able to stream netflix on phone

rking, breakfast, wifi, bar) everything you need in a hotel

wifi always worked

the room was quiet and comfortable with a good tv and great wifi

there was a problem with the wifi. they refunded the parking for it. very appreciated

early check in is available for an extra cost

lots laundry in corridor on the way to the room

they accommodated with a slightly early check in and a twin room as requested

nice lounge and bar area

thought they had laundry service but its mostly for tours

karaoke in hostels bar was good fun and staff and guests were all friendly and helpful

self-self laundry with wash-dry and soap is only 4 pounds

triple bunk beds are for 5 year olds not adults

proxe perfect location, lucas was especially friendly and helpful, good wi fi, nice kitchen and the

bunk beds are very small and flimsy (it looks like they are made for children not for adults), so you should not be too tall/big and they wobble quite a lot when the person below/above

wifi cut out a little bit

excellent beds and nice rooms with great facilities such as apple tv and fast free wifi

great location, had great amenities, including speedy wifi.

could not connect to the wifi

several lighting options for the room, usb charging points and a good signal for the wifi

very modern and free late check out and the staff are very friendly

i arrived quite early the day i want to check in but luckily the staff let me do early check in instead of dropping

my early check in was understandably cancelled due to the hotel being so busy for a concert

were quite accommodating - allowed me to book an impromptu early check in which was needed as i was so tired and honoured by late check our request

the hotel bar was lovely and breakfast was perfect

was a shame the bar wasn't open and no hot breakfasts were available on the weekend of our stay but this did not

close bar service

they have a nice cozy bar that seems

there is a bar on-site for bev vies and snacks

the wifi disconnected around 11:45pm, and didn't reconnect for an hour or so which was strange.

the wifi is open / not encrypted

the hotel was very clean too and wifi worked well

poor wifi

wifi was fast, room clean and very quiet

room was ready for early check in

he made an early check in on new years eve possible for me, which was such a treat

it was convenient to use the guest laundry

offerings of food, wine, and other comestibles paid on an honesty basis as well as a guest laundry

to swap the soaps in the bathrooms for hand soap, as seems a little wasteful to throw out a soap bar after one use

library and bar for relaxing in the evening, the decor in the first and second floor, the view from the room

we very much enjoyed the bar downstairs and the incredible library

creaked a little, the flush grumbled a little, the fittings made funny noises all night long, the kids next door were very clearly audible - but i guess thats the pitfall of staying in a vintage

the bar & old library settings are very quiet and chilling

impeccably clean, good wifi, firm mattress, soft bedding

and the same regardless of the moves - the only notice was that the last two rooms had stronger wifi than the first but it still worked well including for video and that s par for the course at

wifi performance in room was poor

wifi kept disconnecting some areas of dust on parts of the room furniture

the wifi superfast in the whole hotel

spotty wifi

wifi was poor, i had to rely on my 4g access.

the room with lovely view, comfortable bed. spacious room n good wifi

modern bedrooms that were clean and had good facilities - television, wifi, kettle, bath, large bed etc

wifi was very slow the hotel in general was very warm

asked for an early check in due to train times, that was no issue

welcome drink. the bed. the kitchen. the shower

location, the room, the mini kitchen, the little hallway for coats and shoes, the very comfortable bed, the shower room, and the

well stocked little kitchen area too

loved the mini kitchen and it was digs by arrangement which was great

offered an early check in and also held on to our luggage after the check out time

breakfast was excellent but poor wifi in bedroom

wifi was fast and easy to access

paying for wifi

wifi a bit slow and should not be extra for extra data

wifi signal dipped in and out

comfortable room with plenty of wardrobe space and free wifi

wifi was very slow.

the rooms have free wifi, towels, toilet paper, tissue paper, liquid soap, shower gel, shampoo, hairdryer, iron, tv,

everything worked

really good free wifi

you have to pay 12.99 for wifi which is a joke shouldn t have to pay for wifi

wifi could of been free to all guests

not being informed when we booked in about the spa facilities or wifi connection

negative was there s no free wifi at the hotel and costs 12- 15 a day, when you are required to send a few work emails it

wifi payment

wifi was not available for a whole evening but not a game changer for us

wifi was awful

wifi/vpn: work

the room was spacious and modern with great facilities as well, free wifi etc

wifi wasn t great, mattress was a bit hard and the room was too hot when the thermostat was

location, good breakfast. clean. coffee

cost of breakfast and it should include toast, not have to pay exrltra for it.

live music in bar was class

early check in and superb staff at reception and bar area

thing i could suggest as someone who doesn’t eat eggs is maybe a couple of other breakfast options but they were more than happy to substitute so it didn’t cause me an

staff excellent comfy bed, quiet, good wifi and excellent location

couldn t figure out the shower - too many taps. weird! also in room 165 wifi is iffy.

wifi in the room was bad

3) was not very strong and kept dropping in and out.

strength of the wifi need an improvement

everything comes at a price here, storing luggage, late check out, sufficient oxygen levels

check in was 3pm and check out was 10am, paid an extra £10 for a late check out @ 1pm which wasn't too bad

location price comfort and staffed 24 hrs a day with the option to pay £10 for late check out .

was clean, great late check out option and perfect location

room is small, but you get what you pay for it was excellent value for money and the late check out was well worth

also no faffing about with passwords for the wifi it connected with ease and was fast

it wasn t clear about wifi and no prices shown for mini bar so we ended up not using that

the wifi speed

wifi proved slow on numerous occasions

i wanted to find out what the wifi password was but i didnt want to have to go down to ask about wifi but i did not have a way to

the wifi was not so good.

wifi was down when we were there

wifi was terrible even on the second floor

free and very fast wifi in every room

wifi was slow, our room was very warm for some reasons even though the heating was turned off.

we enjoyed the pool and spa facilities as well

hotel with well-equipped rooms, friendly & helpful staff, excellent breakfast and convenient parking

my kids were a little bummed

staff crushed it whether it was management (angelo i think), front desk (irina i believe), the bar (kazeem / jimmie), room staff (dami) and many others not named

feel breakfast should be included at 349 pound for 1 night is quite expensive and it should be

great hotel for family with kids. room was very functional

a lovely large bar space

the kids love the bunk bed

breakfast was too expensive so we went to a nearby café

good location and very friendly staff, the hotel also have facilities such as restaurant and gym, particularly i like to work out however i missed the opportunity to try

tv is not smart , doesn t connect to wifi, you can t connect from your phone

wifi did not work on the second evening, the diner menu was poor.

also the wifi appeared to only be free for 24 hours even though we had booked for 2 nights

wifi was free and fast enough for my purpose, very large screen tv, clean, well furnished room,

no gym or spa, and the wifi access requires input of personal info.

decent bar menu for evening meal

the room room was really well decorated, very clean and the spa facilities were wonderful

bar is spacious and clean popular with clients from gym and swimming

a big supermarket on walking distance which was useful because we forgot the swimsuits of the kids at home

bar gets very busy as shared with gym customers.

wifi

wifi not working.

all the room facilities needed were there - plenty of sockets, good wifi, tea, coffee and water

love the decor , comfortable beds, wifi, hairdryer and the toiletries are larger bottles so refillable rather than the small travel

the free wifi was excellent with easy connectivity

wifi good

good tv and free wifi

wifi in the room was spotty, the smart tv kept buffering every minute or so which was a little

wifi was so slow, even being the only user, it was impossible to use for work.

double, slow wifi, limited breakfast offerings, but good cooked dishes, dinner was satisfactory but a 40minute

great atmosphere, beautiful details all-round, excellent breakfast, good wifi and super helpful and nice staff

in the room there was no info on wifi or room service

wifi was not operational

wifi superfast

spite alternative solution from staff) for streaming services so

wifi was good too

fast wifi, great location

the wifi in our room was unfortunately not good.

favorite 2nd floor bar a wonderful pre- and post-dinner space

the breakfast and room service from the bistro was also excellent

the tv struggled with casting media content and the wifi was mediocre at best

good wifi, great mini bar if needed

location, on victoria street, clean, wonderful staff, luxury rooms, felt at home, excellent wifi

the beds were comfy and wifi was good

bed uncomfortable room very cramped for 5 stars no wifi for 24 hours noisy outside and inside

they allowed us early check in at 11 am

they even accommodated an early check in

i also liked the laundry service and the nice touches of a kettle with tea, coffee and cookies

i asked to swap rooms as my kids couldn't get to sleep but they said that all of the family rooms faced the road way

we even had enough room to do our laundry right in the room

there is a common laundry room with a washing machine and a dryer

few small things could have been a bit better: - the wifi requires logon and personal details to be given to 3rd party provider - it somehow seemed

wifi was really intermittent

poor wifi

the wifi is also very poor, i would recommend this hotel to my business if it weren't for that

the room was really nice; big comfy bed, cool decor, had everything we needed. wifi worked well.

stairs are very steep and you may struggle with heavy suitcases or kids

the owners accommodated an early check in with no problem

very spacious and quirky tea and coffee supplied we were facilitated with early check in as we had a really early flight we were also facilitated with luggage storage on

kids loved them and we had no issues with them whatsoever

hopefully we will be back one day with our younger kids

also staff very easy to contact to arrange an early check in

the hotel has a nice bar where coffee and tea are complimentary

super bar and breakfast area

location central to everything , room is set out really good and there is a bar downstairs with nice continental breakfast friendly helpful

had a nice view from the room, bar prices were also reasonable

the hotel has a bar and offers free tea and coffee 24/7

entrance, at first i thought it was some student bar but the hotel is lovely and would highly recommend

mind you,the hotel is situated within a bar so it may be a bit noisy at times

it's next to a bar so at first i thought it may be loud but you couldn't hear a thing

downstairs at the three sisters bar was nice, lots of different things to choose from

we were given a map of bars/restaurants to try out and there was a lively bar downstairs with large courtyard/big screen