weren't made aware that you could take away breakfast if you had to check out earlier than the serving time

it was clean, well laid out, big reception and bar area, staff were friendly

the small gym was good, breakfast was also good and the room was very clean

gym facility was also great and the access to transport in and out of edinburgh and glasgow was

bar was welcoming and breakfast was plentyful

nothing really, maybe gym could be bit bigger i was happy enough with the equipment.

mattres felt like the rubber mattres in your gym glass

i could get early check in which really helped me a lot

wasn’t very keen on the food, it would be nice if they had a few dishes more geared to kids - even though i suppose they’re not aiming to have children’s families as their main

super comfy bed. big tv. nice but small gym. computers you can use and printer

the wifi was spotty.

internet was slow at times, and unless you use wifi reception can be very poor

no wifi on third floor

it team were brilliant, as i had a problem connecting my ipad to wifi, but they sorted it out for me quickly

wifi - even though this is not unique to this particular hotel, i really didn't like that you had

wifi was very weak

generally ok. staff really helpful. good shuttle bus. quiet, no airport. nice shower. free wifi

wifi in room was terrible

wifi, large room, modern

location, friendly staff, comfortable bar/seating area, nice rooms, lovely shower, good wifi

good choice of breakfast, swimming pool, jacuzzi and steam rooms really good

monday to friday no access to the pool till 3pm is not sufficient if you are on a break with your kids

the spa was excellent and the staff

the gym and spa were accessible without paying extra which is always nice

good choice of breakfast, swimming pool, jacuzzi and steam rooms really good

place to stay, beautiful and very clean room, cozy bar downstairs (no noise in the rooms) and very good restaurant

very nice staff during check in, at the bar and they got our room available early at our request

great views of the canal and barges

and friendly welcome which set the tone for an enjoyable dinner in the bar and a comfortable nights sleep

the excellent restaurant and cozy bar at the value of not having to go anywhere else

is not much of a selection for breakfast other than 1 selection of ham and one selection of cheese

extra charging for early check in despite of mailing them

had an issue getting into the kids room

shower door opens into the main room and is glass, i stayed with kids so this meant that someone had to leave the room for the shower to be used

was in the room with a transparent door - not ideal for a mum with two teen kids

the room was a good size and the wifi fast enough for video calls

only thing was as the wifi is open my computer would not allow me to access my files, they need to have password wifi

required to pay for wifi never had tha before

wifi charges are pretty mean, particularly when most comparable hotels offer it free of charge.

would have liked to be given a code at reception for the wifi as they know the method suggested does not always work

clear instructions to login to wifi, in the room rather than at the elevator that was my only criticism cant fault anything

comfortable beds. great size tv and free wifi! what a pleasure!

comfy beds, fast wifi and huge bath

all great. comfy bed. quiet room. excellent shower. free and fast wifi. big tv.

very clean, great wifi, huge tv to enjoy match of the day

but on serious note wifi signal was a big disappointment

comfy beds, fast wifi and easy parking

wifi was not working in my room. aside from that, everything was great.

only issue we had during our stay was the wifi

clean. good wifi. nice people

not too keen on buying breakfast as was quite dear for one person when my kids and i wouldn't eat a lot should maybe be a set price for

when we arrived they put us in a room with other people’s property bags , kids stuff

lots of space in the family room. allowed us an early check in

room was a very nice size for a family with 2 kids

booking the room , i put a family of four , but have me a room for a family of three , my kids had to share a bed

to access wifi must turn the tv on.

wifi was complicated and only functioned with the tv on and connected which was a distraction when

the wifi wasn t great in the roon

but can appreciate some people would want wifi on all the time without needing booster via tv

wifi in first floor room was not very robust

everything was fine i enjoyed the atmosphere in the bar and the staff were great

the sofa bed for kids not very comfortable

bed for kids was very uncomfortable

we loved the late check out time which meant that we could immediately have a carvery lunch, which was amazing

there were kids in the car park climbing on the roof and no security around to stop them

unfortunately breakfast didn't happen as power failure in kitchen

the restaurant and bar downstairs is really good

with shower were really stylish,under the room was great restaurant, perfect design and great kitchen and enourmous portions, the breakfast you can

was very clean and they even had the room ready for an early check in

the room available for a family with 3 kids and the practicality of the kitchen

very fast wifi for guests, big tv screen with a wide range of channels

were great, staff were very good

great wifi, good value room, very clean, helpful staff.

the tv and wifi were good, if you are thinking of connecting your laptop to the tv or devices the tv is

signal on wifi wasn t great and i ended up using my mobile signal as it worked

find anything i didn't like but if i was nitpicking there was the tiniest background noise of the bar next doors music and air conditioning up until about 11pm but it was drowned out by the sound

the location. the staff were fantastic and great bar ud83dude0a

dave, i will never forget the wonderful evening at your bar and in your hotel

hotel with a fantastic location, staff and a bar that was still open after the rugby

in the middle of queensferry, easy to find. rooms very clean, bed comfortable. bar downstairs.

the wifi was fast and easy to connect with

was a bit in need of an update and no wifi in the rooms

small leak in bathroom

on the other hand the only issue i had was that the first room i got didn't have wifi, so the staff was nice and fast to change me to another room, but thinking back the new room

ilet) wifi was very weak in hotel room

the bar looked lovely however we were going out so didn’t get a chance to try it

early check in great

food in the bar was excellent service was excellent and the room had everything you could

the bar and restaurant were likewise very good, with a delightful range of very tasty food and drink

amazing staff. fantastic bar and food area.

bar prices were very

was a bit dated - no bar although they did have a limited supply of canned beer

welcoming. great breakfast. friendly staff

when we went to get a drink there was a tiny bar at reception with a small selection of drinks

opened the bar for

the balerno inn also has a restaurant and bar, we were not pressured into eating there, but we did and were not disappointed

our room window also overlooked the kids section of the beer garden so there were screaming children and music for a good portion of

great for kids and staff friendly

was simply a few croissants laid out the night before and left to go stale, with a selection of kids cereal boxes and a banana

communication from staff prior to stay, lovely warm welcome on arrival with early check in as we requested

this would off been a ten out of ten but the wifi wasn t working not the hotels fault might i had

wifi was great

wifi wasn't the best when trying to make a voice call or video call

wifi was a little weak in the house building, i liked everything else.

the room size, ceiling heights, decor, shower, wifi, bed comfort, free parking, bus frequency

available breakfast - fresh, perfectly cooked and scrummy added bonus of multiple dogs in the bar in the evening, perfect to replace the dogs you have left behind for the night

location and comfortable food in the bar was lovely

can't find any faults great value for money lovely well stocked bar aswell and made to feel welcome

food in the bar was just what we were looking for and the breakfast was outstanding

food in bar was good and breakfast cooked to

they also allowed early check in which was really helpful

at the bar and restaurant quite expensive some details of cleaning were missed in the room

i found the fresh laundry had a dirty footmark on it, and had a rip and when i reported it, we were moved to another

clean, good breakfast

very friendly, clean modern room, delicious breakfast and staff allowed early check in as room was ready good his route into city

free wifi is for email only, to check the news / sports you need to upgrade at cost.

great rooms, ample parking, free wifi! staff were very helpful!

wifi would not work. reception staff were poor on arival, though it was midnight..

sometimes free wifi weak. better to have a car if you want to visit around.

computer could not connect to the room wifi, althoughh i think that may be a computer issue - the network provdied isnt secure, my

good gym and pool onsite

breakfast spread very good

bar gets very busy as shared with gym customers.

fabulous food in restaurant both evening meal and breakfast

pool and spa facilities relaxing and well

of characterful, bed super comfortable and facilities including usb chargers, super fast wifi and variety if tea etc

room was missing an information leaflet with wifi codes or room service/hotel facilities etc

faster wifi.

the wifi was a little patchy, which made a meeting i had planned on line very difficult

great wifi, and right by the bus stop which took us to & from the

the bar was never open which was fantastic, we didn’t want to drink anymore anyway

was great breakfast good and beer bar was good room ideal perfect little place thomas was a great host

on 1st floor on top of the desk, people coming in and talking very loudly , especially having kids sleeping, everything inside quite old , and a bit cold in the rooms even if the radiator was

good breakfast, films & wifi for the kids

room a little warm and with full length windows can't open then with kids around

the bar has very friendly locals

you're home late and to top it off, we thought we were coming back to a very quiet drink the the bar and was so happy to see the place was full of life (and karaoke

was nice having a bar down stairs that you can relax in before retiring for the night

they allow early check in.

on bus route, really nice hotel with bar and outside seating area

got early check in

convenience. access to public transport. early check in.

the staff were lovely and gave us a free upgrade and waived the early check in

i requested an early check in and it was so slow and didn't happen

blatantly lied to about my room which had been booked the night before my arrival as to get an early check in

an early check in at 2:30pm instead of 4pm

the pizza served at the bar until 1am has slices of tomato on it

the cleaners left a pile of dirty laundry outside our room, this had to be addressed a couple of times after tripping over it before

corridor area stacked with laundry

beer in the bar was very expensive.

bar was closed at 11:00pm & we were told to be quiet when we was only talking to another group of

logan's bar was always our final stop for the day before heading to our room to rest

we can do early check in for free

lovely room and hotel has a bar as well, which was a great place to unwind after a long day

food was great served a continental breakfast.had a bar .staff were very nice

the staff in the hotel, bar and restaurant were excellent

great bar downstairs

room, bed and bar very good. staff very welcoming

good bar at location as well with friendly

food was great and looked after the kids well

breakfast deal great

and clean, central location, friendly staff, the breakfast buffet was amazing value for money

early check in.

adjacent bar is fine for a snack and good prices

had breakfast in platform 5 service terrible food cold

self-self laundry with wash-dry and soap is only 4 pounds

internet can be poor in the rooms but works fine on the bar / kitchen area.

kitchen closed in the early morning

i liked that they have a big tv in the bar area, lots of sport canals

it has a kitchen facilities, laundry facilities, ironing board, bar, many seating areas and close to the centre

when we arrived it was 8pm the lady in the bar was very friendly

no microwave, bar fridge

barman was friendly in the evenings

the lady behind the breakfast bar on the saturday did not even make eye contact !!

have been nice if the reception area was used rather than having to go in and out of the bar for check in/out and collecting key but this is only a minor detail

there is a bar on-site for bev vies and snacks

was a shame the bar wasn't open and no hot breakfasts were available on the weekend of our stay but this did not

close bar service

lovely wine bar just around the corner la p'tite folie

the hotel bar was lovely and breakfast was perfect

offerings of food, wine, and other comestibles paid on an honesty basis as well as a guest laundry

he made an early check in on new years eve possible for me, which was such a treat

room was ready for early check in

it was convenient to use the guest laundry

to swap the soaps in the bathrooms for hand soap, as seems a little wasteful to throw out a soap bar after one use

library and bar for relaxing in the evening, the decor in the first and second floor, the view from the room

the bar & old library settings are very quiet and chilling

although we were a couple travelling together with no kids etc

the library was open to relax in if you wanted and the lounge bar too

impeccably clean, good wifi, firm mattress, soft bedding

are exceptionally well appointed and equipped with modern conveniences, such as usb ports, free wifi and an nespresso machine, without affecting its traditional style

the wifi system is not good enough..too bad.

wifi performance in room was poor

wifi connection in the room was very bad

wide room, wifi good, hair dryer, electrical kettle capsule coffee machine two bottle tap water

the wifi is not good.

there was a problem with the wifi. they refunded the parking for it. very appreciated

location, cleanliness, room size, wifi connection.

hotel is fresh and modern and free wifi was

early check in

we arrived to hotel early, before 8am

location, the room, the mini kitchen, the little hallway for coats and shoes, the very comfortable bed, the shower room, and the

welcome drink. the bed. the kitchen. the shower

great location, great room. quiet. really friendly staff and accommodated an early check in

had to make up the sofa bed very late when we arrived with young kids

loved the gym and the breakfast

gym and the breakfasts

breakfast was great, hotel very clean and modern, staff were very friendly and helpful, all in all

breakfast is also good

the hotel was very clean too and wifi worked well

the wifi is open / not encrypted

not too big. nice relaxed bar/restaurant. room comfortable. wifi decent.

the wifi disconnected around 11:45pm, and didn't reconnect for an hour or so which was strange.

poor wifi

wifi was not strong and kept dropping out.

wifi may be free but neither of us could connect to it thought it was because we was on the 2nd

wifi in my room was unreliable, during certain times the signal kept disappearing

the wifi is not really good

wifi wasn't great in our room, but that's possibly because of the location of it

asked for an early check in due to train times, that was no issue

i arrived quite early the day i want to check in but luckily the staff let me do early check in instead of dropping

my early check in was understandably cancelled due to the hotel being so busy for a concert

very modern and free late check out and the staff are very friendly

were quite accommodating - allowed me to book an impromptu early check in which was needed as i was so tired and honoured by late check our request

staff attentive, whether at the bar or at the rooftop, they made the experience a memorable one

the gym is not the comfiest one but gets the job done.

trendy, will appeal to all ages, kids games in lobby, working facilities if needed and suitable for all travellers

all cereals largely based for kids or student age

early check in.

several lighting options for the room, usb charging points and a good signal for the wifi

could not connect to the wifi

wasn't able to log on to wifi until my stay was nearly over

whilst wifi enabled web based activity the connectivity via the telephone aspect of your mobile was

wifi cut out a little bit

nice, atmospheric bar area, with great food and drink; with an added bonus of a 20% discount if you stay there

would have liked a choice of cerel to have been available for breakfast

bar / breakfast restaurant lovely and food was good

loved the themed rooms and the brilliant decor in the bar and lounge areas

early check in and superb staff at reception and bar area

the room with lovely view, comfortable bed. spacious room n good wifi

allan came to help with the wifi connection and recommended somewhere to eat locally with live music so

wifi was poor, i had to rely on my 4g access.

to pay for wifi that isnt very good. it's 2018

3 mb wifi as 'standard' and 7 mb 'fast' at an extra

into the room at night no information at all n the bedroom tv needs renewing had no idea what the wifi was light in closet on all

you have to pay 12.99 for wifi which is a joke shouldn t have to pay for wifi

wifi payment

wifi charged at 12 per day ridiculous

that in 2020 one has to pay for wifi in a 5-star-hotel

the wifi in the room i had

3) was not very strong and kept dropping in and out.

wifi, although free, was not great in our room and quite slow at times

hotel with a classy styling, friendly staff, delicious breakfast and good wifi

problem with the wifi.

advised of wifi password until i called to ask

great atmosphere, beautiful details all-round, excellent breakfast, good wifi and super helpful and nice staff

wifi superfast

spite alternative solution from staff) for streaming services so

wifi was not operational

a lovely large bar space

nice gym and everthing very clean

didnt have breakfast

the bunk beds were also well constructed so the kids were able to both get a good nights sleep

for those that like to workout, it’s probably the best hotel gym i’ve used

could do with usb charging points and more powerful wifi.

it all, but my only slight niggle was that the wifi occasionally struggled, but this was a patchy problem, not a consistent one

wifi was a bit slow.

wifi was quite weak

good wifi and very large double bed

everything about this place, the excellent staff,the beautiful room,the bar & location all perfect

the bar and restaurant are unique, maintaining a fabulously welcoming atmosphere

the bar below the hotel is one of the most interesting i have been to and the welcome was

the staff at the bar is really nice and helpful, food is really good and massive selection of drinks

the bar and restaurant staff were all friendly, greeting customers with a smile too

lovely bar and welcoming lounge

the early check in option, the staff were helpful. rooms a good size and the location

near the bus stop, near in swanston farm (highland cows) near a golf course, city lights of

the bar is so classic, old wood and plaid with an outdoor deck you can sit at and enjoy these views and

also no faffing about with passwords for the wifi it connected with ease and was fast

breakfast and the wifi

the wifi was appalling and did not work well

i wanted to find out what the wifi password was but i didnt want to have to go down to ask about wifi but i did not have a way to

it wasn t clear about wifi and no prices shown for mini bar so we ended up not using that

check in was 3pm and check out was 10am, paid an extra £10 for a late check out @ 1pm which wasn't too bad

would recommend getting late check out at 1pm which we noticed after was only £10

room is small, but you get what you pay for it was excellent value for money and the late check out was well worth

was clean, great late check out option and perfect location

check in was at 3pm & check out is at 10am late check out @ 1pm cost £10 so i availed of that

at the property were extremely helpful and also went out of their way to get us into our room early after a long drive and last minute booking

local distance to the train station and allowed a late check out last minute

wifi is strong for remote working and admin

wifi a bit slow and should not be extra for extra data

good wifi, good breakfast

wifi of more data should be included free.

everything worked fine including the tv and wifi

good wifi and excellent choice for breakfast

the wifi could really use some love though, boost it

that were not so good, and these are minor points to be fair, the wifi was not good at all plus you can barely get any 4g there either

the guest wifi in the rooms is really not great and was cutting out constantly.

complimentary wifi and water, nice touch

the rooms have free wifi, towels, toilet paper, tissue paper, liquid soap, shower gel, shampoo, hairdryer, iron, tv,

modern, large room, comfortable bed. decent wifi, good bits for the room

throom fixtures, tv, wifi) and was relatively new

comfortable room with plenty of wardrobe space and free wifi

wifi was a bit slow

the wifi is also very poor, i would recommend this hotel to my business if it weren't for that

the wifi didn t work properly.

decorated with fantastic bluetooth speaker, tea and coffee facilities, smart mini bar and great wifi connection

poor wifi

wifi really poor room was at back of property- noisy with clearing of glass and bottles in

the hot chocolate was awesome - the kids loved it plus the cookies

above me, i was on the lower ground which i felt very isolated by as there were only store room, laundry room and a toilet block located on that floor

room with uncomfortable bed and sp so noisy - should never give a family with kids a road facing room - got little

was good size with one bed separated off comfortable beds felt safe as single parent with young kids our room was on back side of hotel so no street

bathroom ventilation is weak. tub is tall for kids or seniors.

wifi wasn t great, mattress was a bit hard and the room was too hot when the thermostat was

wifi was not available for a whole evening but not a game changer for us

the internet wifi service was good and the breakfast was nice

was a bit strange that the password for the wifi is your e-mail; the connection did not look safe

the room was spacious and modern with great facilities as well, free wifi etc

super bar and breakfast area

had a nice view from the room, bar prices were also reasonable

the hotel has a nice bar where coffee and tea are complimentary

the hotel has a bar and offers free tea and coffee 24/7

location central to everything , room is set out really good and there is a bar downstairs with nice continental breakfast friendly helpful

the pool was closed on our visit for maintenance which was a some bit understandable

gym & pool. location.

we traveled as a family and the hotel was very welcoming to kids

the staff were very welcoming and the room, dining room and bar were immaculate

) at the bar were excellent to

we had our room ready for an early check in

assistance with bags put us in the basement next to the laundry room so we heard wash running all night

think drinks came from bar downstairs but just thought they'd be available at

i would have liked a small bar fridge to store luch in the go things

laundry service

service is nice, and the staff sweetly upgraded us with a late check out

had to work intermittently during our stay and was surprised to find the wifi did not have a secure connection

very poor wifi connectivity in the rooms, slow when connections established.

wifi in our room nearly impossible to get. very frustrating. public computer not working.

excellent wifi and the staff were very good

the same via qr code) failed to resolve whilst on the hotel wifi