double, slow wifi, limited breakfast offerings, but good cooked dishes, dinner was satisfactory but a 40minute

wifi in the room was spotty, the smart tv kept buffering every minute or so which was a little

there was no wifi or air con. the milk in the room had gone off.

wifi was so slow, even being the only user, it was impossible to use for work.

it was very quiet and had excellent wifi

breakfast and location. bar staff were extremely friendly and receptionist

hotel has all the features bar restaurant with amazing food we love the three times cooked chips

did ask the day before check out for late check out told there was a note added to our room and we could pay when we came back from our

the bar is so classic, old wood and plaid with an outdoor deck you can sit at and enjoy these views and

lovely bar and welcoming lounge

mobile signal was very poor, however, the wifi connection and coverage made up for it.

t it's a castle what do you expect

wifi hopeless in most areas....

great wifi

not happy as our hrh had no wifi which caused her emotional trauma as she is only 16 years

early check in great

and cocktails in the bar were very nice

really friendly staff, nice bar area with outside seating. food very good.

can be a bit noisy at the bar but it is an inn so to be expected

the bar and restaurant were likewise very good, with a delightful range of very tasty food and drink

the staff at the bar is really nice and helpful, food is really good and massive selection of drinks

the bar below the hotel is one of the most interesting i have been to and the welcome was

the bar and restaurant are unique, maintaining a fabulously welcoming atmosphere

everything about this place, the excellent staff,the beautiful room,the bar & location all perfect

loved the pub next door as after a long journey with kids we could take a couple of drinks back to the room and they could go to bed

early check in was possible

plenty of car park space. air conditioning in the room. early check in.

little gem rooms are spacious and i must say the late check out at 12pm it’s what made our stay so relaxing we will definitely be back rooms are

plenty of space in the room for 4 of us (2 adults and 2 kids, 11 & 8)

the food was outstanding, best breakfast ever, by far, great choice, and local fresh produce

large off street car park, helpful friendly staff good bar and great restaurant

the bar could have stayed open a bit later.

really good food and nice breakfast

great breakfast and environment, would recommend

i had my 2 kids with me(3 and 5)and the room was almost too small for them

no common area to chill out in when kids in bed

just got the family day pass when we wanted to travel and only cost 10 pounds for a family of 3 kids and 2 adults

stayed a couple of times, once with two kids visiting family nearby at really short notice, and at the price on agoda, would definitely

we supped to check-out around 8:00am the internet was blocked and hot water switch-off i and my kids found this situation very stressful

laundry service available if required

room was beautiful and very clean, breakfast was served on demand and had many options, including cooked breakfast food on request

friendly owners, room glorious, beds so comfortable and breakfast a delight

owners were lovely, great location & good value. breakfast was excellent.

i had 2 kids with me, my mom and husband, we were treated extremely nicely and that totally makes a

early check in was arranged for me to be able to attend an online lecture, appreciated this.

loved the honesty bar in the lounge

we had a 2 night weekend booking mid november and were pleased that staff had accommodated our early check in request

massive bed, it was comfy. allow me to early check in and my car stays after check out.

if you went to bed a bit tipsy after the honesty bar and fell asleep in a weird position your body would be a bit sore waking up

our room window also overlooked the kids section of the beer garden so there were screaming children and music for a good portion of

the bar had a lovely atmosphere and the cocktails were lovely

the balerno inn also has a restaurant and bar, we were not pressured into eating there, but we did and were not disappointed

later than expected, bar was really lively and busy, staff were very welcoming and extremely helpful

great for kids and staff friendly

i asked for laundry (just wash and dry) and she offerred to do that for only 5£ fee, which was very nice

the homemade breakfast was scrumptious and was halal. kids loved it and enjoyed their meal.

stairs are a little steep and windy so need to be careful with little kids

i was there for 4 days with my two kids and it was perfect

neighborhood, superfriendly and accommodating owners, walkable (20 mins to city center), great kitchen, small breakfast included

kitchen appliances would have been useful like a microwave oven or toaster and a bigger fridge

kitchen

that were not so good, and these are minor points to be fair, the wifi was not good at all plus you can barely get any 4g there either

the guest wifi in the rooms is really not great and was cutting out constantly.

the wifi could really use some love though, boost it

wifi on top floor. worked great downstairs.

complimentary wifi and water, nice touch

it all, but my only slight niggle was that the wifi occasionally struggled, but this was a patchy problem, not a consistent one

wifi was quite weak

the wifi was not working.

the wifi was a little bit 'wobbly' but that was most likely due to the location of the room

wifi was a bit slow.

the bar has very friendly locals

no noise from bar, but nice that there was a bar available

you're home late and to top it off, we thought we were coming back to a very quiet drink the the bar and was so happy to see the place was full of life (and karaoke

they allow early check in.

on bus route, really nice hotel with bar and outside seating area

breakfast, rooms, the staff.

and on our first night there as we were shattered, we, were able to have a drink from the hotel bar and sit outside on the terrace (as was in the middle of a heatwave)

breakfast was really good with a nice varied choice

very clean, had someone at the hotel for arrival and a bar after a long journey.

asked if an early check in would be possible and this was accommodated

the hotel has a garden too which is lovely and great if you've got kids and you're able to grab a complementary coffee from the lounge and sit with it outside

the breakfast was great

i wasn’t keen on the continental breakfast, a cooked breakfast would of been much better.

the breakfast staff were friendly and attentive

it is very clean and breakfast was good

everybody was lovely to our little dog and we had breakfast in the drawing room with her every morning

on the lawn, handmade cookies and chocolates in rooms, fine whisky and champagne, haggis at breakfast

i think the breakfast is good and the a la carte menu looked

beautiful rooms, spectacular location, golf course bordering the property, great food & friendly helpful staff

exceptional staff, brilliant breakfast.

we also loved going to the cozy bar later in the day

nice pet friendly hotel - beds, bows and treats, our room was on the first floor next to the bar and we were worried it would be noisy, but it wasn't

there is a nice trust bar on the ground floor

special shout out to tulgeran (i hope i got the spelling right) who mans the bar area , and achilles

the cool and calm kyle was wonderfully engaging in looking after us guests in the beautiful bar area in the evening

the rooms were spacious and there was free wifi

wifi is good

free wifi, good range of hot/cold breakfast, 24h check-in

only downside was wifi wouldn't

difficult to connect to wifi but as only staying one night not a big deal.

throughout exemplary comprehensive breakfast choices 10 minutes walk from main transport hubs coming into edinburgh and updating bus

liked the choices for breakfast it was value for money

the gym will is well equipped, the shower is powerful enough and roomy, and the staff offer superb

everything was on point. the gym, the staff, cleanliness were top notch

the look and the amazing staff. the place was so clean. the bar downstairs was very good

early check in.

and accommodating, had a welcome cocktail on arrival and free tea and coffee was available at bar/ reception

all cereals largely based for kids or student age

was allowed early check in too

hopefully next time we come we’ll manage to experience the rooftop bar as it was fully booked this time

we couldn't get wifi in our room.

wifi wasn't great in our room, but that's possibly because of the location of it

my only complaint is the wifi was spotty -- probably because it's a stone building

free wifi and nice beds

wifi was not strong and kept dropping out.

wasn't able to log on to wifi until my stay was nearly over

could not connect to the wifi

great location, had great amenities, including speedy wifi.

wifi did not connect

excellent beds and nice rooms with great facilities such as apple tv and fast free wifi

wifi connection was poor most of the time especially when i working at the laptop

the wifi was not so good.

wifi in my bedroom was very weak

wifi was down when we were there

wifi could have been better

the wifi was a little slow and walls were a bit thin.

modern, large room, comfortable bed. decent wifi, good bits for the room

wifi was a bit slow

good wifi

everything worked

wifi wasn t great, mattress was a bit hard and the room was too hot when the thermostat was

the internet wifi service was good and the breakfast was nice

wifi/vpn: work

wifi wasn t very good it wouldn t even let me open emails which was a pain as i was trying to

wifi was bit poor 4 kids

the wifi is not good.

wide room, wifi good, hair dryer, electrical kettle capsule coffee machine two bottle tap water

the room was quiet and comfortable with a good tv and great wifi

hotel is fresh and modern and free wifi was

wifi was one of best i've seen in a hotel room was able to stream netflix on phone

good wifi, good breakfast

everything worked fine including the tv and wifi

wifi was fast and easy to access

wifi a bit slow and should not be extra for extra data

breakfast was excellent but poor wifi in bedroom

adjacent bar is fine for a snack and good prices

breakfast deal great

had breakfast in platform 5 service terrible food cold

near to shops and breakfast place

restaurant where i took my breakfast once (more than enough)

very modern and free late check out and the staff are very friendly

i arrived quite early the day i want to check in but luckily the staff let me do early check in instead of dropping

my early check in was understandably cancelled due to the hotel being so busy for a concert

were quite accommodating - allowed me to book an impromptu early check in which was needed as i was so tired and honoured by late check our request

we asked for a late check out which was no trouble we just paid the £10 fee which i thought was reasonable when

lovely room and hotel has a bar as well, which was a great place to unwind after a long day

bar was closed at 11:00pm & we were told to be quiet when we was only talking to another group of

logan's bar was always our final stop for the day before heading to our room to rest

friendly staff that were accommodating to upgrading our room and early check in.

the wifi was a little patchy, which made a meeting i had planned on line very difficult

room was missing an information leaflet with wifi codes or room service/hotel facilities etc

faster wifi.

of characterful, bed super comfortable and facilities including usb chargers, super fast wifi and variety if tea etc

great wifi, and right by the bus stop which took us to & from the

i requested an early check in and it was so slow and didn't happen

i wanted an early check in and the team at apex facilitated that without any extra charge

blatantly lied to about my room which had been booked the night before my arrival as to get an early check in

convenience. access to public transport. early check in.

the staff were lovely and gave us a free upgrade and waived the early check in

would need pool and steam room is good too i was also very surprised about how good and quick the wifi is

clear instructions to login to wifi, in the room rather than at the elevator that was my only criticism cant fault anything

the wifi is terrible

wifi signal was very weak thought cost for parking at out of town location was steep

comfy beds, fast wifi and huge bath

the wifi in our room was unfortunately not good.

wifi was good too

fast wifi, great location

staff was attentive and room service was prompt

the bar was cozy and nice place to end the day

on 1st floor on top of the desk, people coming in and talking very loudly , especially having kids sleeping, everything inside quite old , and a bit cold in the rooms even if the radiator was

good breakfast , comfy bed, nice bar area, good bar snacks menu at lunch time

being able to get two single beds along with a double, great for the kids

the bar was never open which was fantastic, we didn’t want to drink anymore anyway

was great breakfast good and beer bar was good room ideal perfect little place thomas was a great host

the wifi disconnected around 11:45pm, and didn't reconnect for an hour or so which was strange.

the wifi is open / not encrypted

not too big. nice relaxed bar/restaurant. room comfortable. wifi decent.

the hotel was very clean too and wifi worked well

wifi was fast, room clean and very quiet

wifi was not easy to use and connection was not always a sure bet

wifi is slow for online work meetings

modern bedrooms that were clean and had good facilities - television, wifi, kettle, bath, large bed etc

3 mb wifi as 'standard' and 7 mb 'fast' at an extra

allan came to help with the wifi connection and recommended somewhere to eat locally with live music so

the lady behind the breakfast bar on the saturday did not even make eye contact !!

the hotel bar gave it a very sociable

when we arrived it was 8pm the lady in the bar was very friendly

have been nice if the reception area was used rather than having to go in and out of the bar for check in/out and collecting key but this is only a minor detail

surprise with a cuppa,bottle of water and breakfast bar on checking out ad wasn't expecting anything

the pool was closed on our visit for maintenance which was a some bit understandable

if you want to do some serious exercise but if you're like us and just need a pool suitable for kids to enjoy themselves after a day's walking the city then its perfect

breakfast was buffet or cooked to order with a good choice of dishes, including fish and waffles as

) at the bar were excellent to

feel breakfast should be included at 349 pound for 1 night is quite expensive and it should be

good wifi

all amenities were great, the wifi was excellent

wifi is good and there is a gym, did not use though

no notepad to write on in the room, wifi strength was weak in some parts of the room

cheery place, very comfortable room with reliable wifi and ample supply of bottled water, tea/coffee, and milk

was great - within walking distance of major sights - laundry available - east checkin and check out - no issues with the

noisy outside from a laundry late at night and first thing in morning

facilitated an early check in as i’d had a very early flight

just give you the password, but its not that simple as you have to access the u of e network; and laundry machines - no written instructions and the staff only knows the location, again a u of e

early check in possible upon availability and luggage storage on site

was a shame that the tv in our room wouldn t connect to the wifi so we had to hotspot it to our phone

wifi wasn't the best when trying to make a voice call or video call

wifi was a little weak in the house building, i liked everything else.

this would off been a ten out of ten but the wifi wasn t working not the hotels fault might i had

wifi wasn't the best in the hotel

can't find any faults great value for money lovely well stocked bar aswell and made to feel welcome

the bar staff were attentive and helped with drink selections

food in the bar was just what we were looking for and the breakfast was outstanding

us to leave car and get bus into town after checking out in morning ud83dude01, had meal in bar before we left which was very nice

available breakfast - fresh, perfectly cooked and scrummy added bonus of multiple dogs in the bar in the evening, perfect to replace the dogs you have left behind for the night

excellent wifi throughout; good tea & coffee making facilities; comfortable bed & pillows!

wifi was free and fast enough for my purpose, very large screen tv, clean, well furnished room,

nice amenities and wifi

also the wifi appeared to only be free for 24 hours even though we had booked for 2 nights

wifi is good quality

also staff very easy to contact to arrange an early check in

had free wifi and everything you'd need

the free wifi was excellent with easy connectivity

the wifi strength was poor in the rooms on 2nd floor.

wifi not working.

all the room facilities needed were there - plenty of sockets, good wifi, tea, coffee and water

very little, bar the staff who was kind and helpful

welcoming cozy stay with a nicely cooked breakfast; )

welcoming. great breakfast. friendly staff

lovely breakfast next morning too included in price

when we went to get a drink there was a tiny bar at reception with a small selection of drinks

there is a common laundry room with a washing machine and a dryer

good wifi, great mini bar if needed

the tv struggled with casting media content and the wifi was mediocre at best

the beds were comfy and wifi was good

bed uncomfortable room very cramped for 5 stars no wifi for 24 hours noisy outside and inside

facilities, great room with modern touches and lighting, comfortable beds, good shower, great wifi

small leak in bathroom

wifi was poor in the bedroom but fine in public areas.

on the other hand the only issue i had was that the first room i got didn't have wifi, so the staff was nice and fast to change me to another room, but thinking back the new room

excellent location, 10-15 minutes to the city center. clean room with fast wifi.

wifi failed at times

staff organised laundry run for us

of laundry in the hallway - our first view of the hotel from the lift

bar area could probably get quite noisy but couldn't

noisy bar next door, but it was fun and its the student part of town

we were given a map of bars/restaurants to try out and there was a lively bar downstairs with large courtyard/big screen

had to go through bar and restaurant to get to room.

we had asked for an early check in 1 month in advance, however we were informed upon our arrival that it was not

early check in should be flexible, specially when you reach early in the

breakfast was varied with a lot of options from vegetables, fruit, bread and cereal, to cooked

have two choices at the breakfast bar and two prices

had to communicate through wassap and one member of staff said we have no wifi which manager was not happy we were told this, however it were all sorted out by the helpful

it for any communication - films, music etc kept cutting off even when we'd signed into to hotel wifi

netflix and wifi included

the wifi did drop in our room but we didn't mind tbh its just more something to be aware of

wifi was poor, we wanted to watch a movie before going to sleep but kept buffering and eventually

asked for an early check in due to train times, that was no issue

there was a crib in the room which we didn’t ask for and we had also mentioned the age of our kids

the staffs are very nice and allowed us to early check in and store luggages

got early check in ,we appreciated it very much

the room was well laid-out for a family: we fit 2 adults + 2 kids in one room which is not easy to find

stairs are very steep and you may struggle with heavy suitcases or kids

secure, clean and tidy with comfortable beds, en-suite shower/bath and on-site kitchen, bar and laundry

laundry services and room cleaning are very nice

i like the atmosphere, large kitchen, staff members are really friendly especially lucas

there is a well appointed kitchen and overnight laundry service for only £6

it has a kitchen facilities, laundry facilities, ironing board, bar, many seating areas and close to the centre

wifi charged at 12 per day ridiculous

paying so much for the room i did not expect to have to pay 13 for wifi and 25 per night for parking

that in 2020 one has to pay for wifi in a 5-star-hotel

wifi could of been free to all guests

not being informed when we booked in about the spa facilities or wifi connection

perfect little bar area to the side of foyer

very cramped breakfast tables..

great breakfast buffet with plenty of choice and super coffee

the bar area was nice and relaxing too

no mini bar in the room

great location for royal mile, comfy bed, late check out and friendly staff. clean room.

had the feel of a more niche and bespoke hotel though with a friendly and helpful welcome, a nice bar open to residents until 4am, a decent and relaxed breakfast that was included in the rate

location and late check out.

breakfast was great

great location, staff, breakfast and comfy bed

there is a bar on-site for bev vies and snacks

friendly staff, got a very early check in and room upgrade which was good of the hosts.

lovely wine bar just around the corner la p'tite folie

was a shame the bar wasn't open and no hot breakfasts were available on the weekend of our stay but this did not

they have a nice cozy bar that seems

thing i could suggest as someone who doesn’t eat eggs is maybe a couple of other breakfast options but they were more than happy to substitute so it didn’t cause me an

great location. helpful staff for a late check out & getting us a table in the restaurant.

late check out was provided too

the bar is amazing, they had a band on saturday night which was brilliant

nice, atmospheric bar area, with great food and drink; with an added bonus of a 20% discount if you stay there

shower thermostat, radiator thermostat and wifi were not working

also, the wifi wasn t working

the wifi, not great for video calls, sucks if you have video related work commitments

the bed was comfortable. they provided good toiletries. the wifi worked well.

the wifi, not great for video calls, sucks if you have video related work commitments

the wifi connection at the property was subpar and this affected our overall rating of our stay.

super expensive parking. wifi was problematic - this is a big deal for international travellers!

no wifi

the wifi was horrible - didn t work most of the time. chromecast was broken too

wifi wasn't very good and kept dropping out

offerings of food, wine, and other comestibles paid on an honesty basis as well as a guest laundry

room was ready for early check in

it was convenient to use the guest laundry

he made an early check in on new years eve possible for me, which was such a treat

would recommend getting late check out at 1pm which we noticed after was only £10

check in was 3pm and check out was 10am, paid an extra £10 for a late check out @ 1pm which wasn't too bad

freezing the heater at max does absolutely nothing, barely anytime to check out and charged for late check out when i felt forced to pay

everything comes at a price here, storing luggage, late check out, sufficient oxygen levels

we asked for the late check out and were very happy with the price and the extra time, as we only expected an hour

charges for early check in even if room is available

specifically receptionist- i already paid for the early check in and i totally understand there must be shortage of rooms but at the time of

wasn’t the best and lumpy pillows and the room was right next to where the laundry yaws picked up early in the morning and they was

corridor area stacked with laundry

30 on a sunday morning by the laundry staff collecting laundry bins right next to our bedroom window

some of our group had golf bags and the staff offered for us to leave them in storage during our stay which was

the penthouse bar and breakfast room is lovely and the staff were very friendly and welcoming

early check in was made possible and location is very good !

hoping that there was on site laundry

mini bar little let down

lovely breakfast and bar available

no bar food

great breakfast and great bar for afternoon drink

everything! perfect location! bar area and staff amazing!

early check in and 12:00 noon check out all good

creaked a little, the flush grumbled a little, the fittings made funny noises all night long, the kids next door were very clearly audible - but i guess thats the pitfall of staying in a vintage

the library was open to relax in if you wanted and the lounge bar too

we very much enjoyed the bar downstairs and the incredible library

library and bar for relaxing in the evening, the decor in the first and second floor, the view from the room

to swap the soaps in the bathrooms for hand soap, as seems a little wasteful to throw out a soap bar after one use

we arrived to hotel early, before 8am

location, the room, the mini kitchen, the little hallway for coats and shoes, the very comfortable bed, the shower room, and the

kind, we got an early check in which we didn't expect at all, we just wanted to leave our luggage to easily explore

great location, great room. quiet. really friendly staff and accommodated an early check in

no breakfast, but since there’s a mini-kitchen in the room and the location is great, we weren’t bothered about it that much