wifi did not work very often

the room/wifi/tv/air con exceeded expectation

the shore and severall restaurants wifi was good air conditioner is extra cost there are fans inside rooms; ac was not needed when we

wifi was a little difficult

because the several times goin there i have to buy my own data and as always they tell you free wifi but that's not true because it

rooms were clean and comfortable, strong wifi

good wifi and right next to the building is a small supermarket

simple and clean room, hot shower, crazy fast wifi, great location to walk to anything you need in town

the wifi was not always stabile

the wifi signal was strong and the connection was fast

wifi was horrible. need to strengthen it for the concrete buildings.

the location had good wifi

wifi was cutting every 30 seconds and i was unable to make internet calls nor work for 2 days

wifi was non-existent tv didn't work food was terrible and service extremely slow

slow wifi, couldn't use netflix construction work slightly noisy at times, though appreciate they are

the accommodation was very clean and the kitchen was fairly well equipped

loved everything about the property:m; the cleanliness, proximity to the water, the pool, and most especially the kindness and helpfulness of the staff marina & her father mr

really loved that we had a small kitchen that provided all the basics so we could wake up slowly and enjoy our coffee watching the

the pool was lovely and welcoming and the water was delightful

an amazing value and having a kitchen in our bungalow was wonderful

cheap place to stay, very friendly and helpful staff, nice pool area, shower had hot water.

only bad part was that the pool wasn't in service

secure parking, a small swimming pool, nice yard and quiet location

dirty, unkept, filthy swimming pool.

the owners are fantastic! the facilities were great and there's even a pool!

the beds were very comfortable, pool was nice

pool was right outside the door

view from room, pool, location, restaurant

only 2 towels per room, no hand towels or washcloths no bar at pool

the pool is north facing with the hotel in a u shape around it so not sure if it gets much sun

forgot to ask for the wifi code and it wasn't written anywhere in the room when we got in late

the wifi worked well and the shower had great hot water and pressure

wifi didn't work

great roof top pool with nice views just beside the boulevard

very nice and safe neighbourhood, at night there is a local market with stands and games for the kids

location, comfortable modern design, helpful staff, spa services, buffet breakfast, parking, wifi

the wifi was spotty and as a result the tv didn't work well either.

amazing room with good wifi

wifi too bad

i had no wifi in my room.

should have elevator and breakfast should be enough according to guest as most of things were finish before

loved the indoor pool

the complimentary breakfast was delicious

i also enjoyed the pool

clean and the breakfast was nice.

desk was not welcoming the walls are thin, could hear the movements outside, the next room and gym

we did not get to enjoy the pool this time, but we would definitely stay here

when children are enjoying the pool and screaming,you are able to hear it in the room even if it is the farthest one away from the

the size of the pool

the pool was a little small but very nice area to relax around it.

early check in

though i had some last minute issues and had to leave a earlier they didn’t charge me for a late check out and were very comprehensive and nice

beds were comfy, wifi worked just fine

the room was clean, the wifi i can say was working good

parking avaiable nice clean room good wifi

staff lovely and wifi was pretty good

wifi was

i would like shuttle service into the night

it was nice having the swimming pool the kids enjoyed that

more options for kids on the menu

breakfast was great, loved the eggs and vegetables and refried beans. very convenient location.

kids were noisy running overhead

extremely nice and supportive host! quiet and peaceful environment. nice room and nice pool.

when it comes to breakfast, lunch or dinner, the team at the michelin star restaurant will be available with a host

min taxi each way to other restaurants) because between breakfast, lunch & dinner we had eaten everything available

also, including a basic breakfast in the room tariff would be much appreciated

you pay a lot for a room and it doesn t even include breakfast

we ate out 2/3 nights

the pool isn’t working

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool was a little dirty, and oddly enough we didn’t have a toilet seat in our bathroom

the pool and the surroundings.

we booked hotel because in the pic it showed it had a pool

i recommend reserving a table by the lagoon bar for dinner

the spa is a must

the restaurant and bar serve delicious, fresh and local food / drinks

and comfortable, but the showstopper is the location at the lagoon which is basically a huge pool

the bar and beach chairs are beautifully located at the lake, and we didn't miss a pool at all

water access is shallow and great for the kids

i'd say mia bacalar luxury resort and spa is a high end wannabe, and definitely not worth the price

in fact the place is not finished as it is still under construction: the fitness center and spa are currently being built which means that you pass its building shell after the entrance which

breakfast, pool was under maintenance

ise), the attention to details by the staff and the quality of

they started to install the pool bar so there was an open hole at the pool which did not make the place very attractive either

bar is great and breakfast decent

bar menu is tasty and not too pricey

comfortable rooms, beautiful location on the lagoon, and great breakfast!

notice that more than a hotel these a serviced rooms with no central bar or restaurant: so, after breakfast there is no option for food or drinks

wonderful breakfast included

pool was clean and amazing just in the garden area

they have no pool and access to the lagoon is hard since there are no stairs to get in and out and the dock is

our room #105, ground floor at waters edge, close to dining area, pool and waterfront seating

hotel on lake front, with pool with lake view

very poor privacy as well in the room over looking the pool where everybody can see you inside your room

cocktails at the bar are great

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

a/c was excellent, and wifi is very reliable

case you would like to see the news etc), the pool was often full of leaves

pool area and sundeck were also top notch

and paddle, has a nice restaurant which serves great food, and the view on the lagoon from the pool and the restaurant is stunning

parking

great pier and bar area near the lake

there is also a cozy bar in the garden with cocktails, snacks, breakfast en lunch

pool isn’t a pool more like a water feature and there isn’t anywhere to sunbath but there is a

the bar next door was noisy playing loud music, although this fortunately didn't go on all night

service at the bar and sunbeds is great as well

i had read some negative reviews about the wifi but it worked just fine, maybe because we were in the room next to reception

wifi a bit slow.

the road and found a really nice cafe we great coffee & food

wifi only in common areas available

breakfast was very good, wifi was only available in the

good ac and wifi

no wifi in the cabanas or on the terrace area directly outside the cabana - wifi only available at

wifi only in common

no wifi in the room

seat fell off the toilet, both doors wouldn t lock, one lock completely fell apart and the wifi was very weak

nothing (maybe the wifi could be better in the room) (-)wifi is poor. no 4g connection at this area (+) the staff are very nice, helping with everything (taxis, problems with the wifi and etc (-)wifi was bad at our room, but they gave us routers which solved the problem (+) we thought the bungalows were really nice, comfortable bed, strong wifi, strong ac, clean and nice bathroom/shower (+)located directly at the lake free kajak free wifi great people good breakfast good snacks / cocktails parking was no (-)next time i would take a bungalow wifi only worked sometime (-)a bit noisy in the rooms downstairs in he mornings mainly and no wifi in the room (-)no wifi in rooms which was unfortunate. (-) also the wifi wasn't that good, but honestly you go to vacation and relax so we didn't missed to much

sailing tour on the lagoon free kayaks and paddling boards great food at the restaurant and great breakfast would recommend to book a bungalow with view on the

we stayed in the bungalow with garden and pool and it was exactly what we hoped for

the music played around the pool was appropriate for a laid back relaxing holiday

they also have a spa center for massages and yoga

good bar on site

the bar is also affordable

this hotel has everything you need to have a couple of perfect days on the lagune: good breakfast, kayaks that are included and available any time, a bar where you can grab some cocktail

poor breakfast.

simple breakfast included with more choices to choose from

could use some improvements, like a little better wifi, and the ac remote didn't seem to let me set the ac to what i would have preferred

is very basic but worked great for a reasonable place to stay - super clean - iffy wifi but really amazing for the price - comfy bed - good shower - be sure and bring your own

wifi was good also

parking, the swiming pool and proximity to beach

was great - the swimming pool - guite big and warm, children just loved it

there was a restaurant and bar with very nice food and drink

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check in so they could rest

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

the next days the restaurant and bar just closed, probably because of not so nice weather

very tasty breakfast

the included breakfast was delicious. and being able to swim in the lake from the hotel.

nice breakfast but not varient enough

i have to mention one thing, i think it's a little shame that the included breakfast is a very simple (but well enough breakfast, nothing is wrong with it) and then they have

breakfast is included and enjoyed in raiz, the hotel’s restaurant

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

very nice area on lake with kayaks and paddleboard and a nice pool

thanks ud83dude0a pool ud83cudfca‍♀️ with weather clean and fresh

we also enjoyed the pool and the nice atmosphere

but they did have chairs out there and i saw most of them had a hammock hanging and there was a pool view with cool color changing lights, all that said they were super nice, on call staff and

the door leading to the rooftop apartment/pool was more secure

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard to open

the pool was always clean and there are chairs to lay down and relax

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

the pool was very refreshing on hot days, and the facilities were spotless

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

very nice hotel with nice grounds and swimming pool with outside communal kitchen and free drinking water

the shared outdoor kitchen met our needs and was a lovely complement to the grounds

place was adorable, such a nice garden with pool, a (small) outdoor kitchen with some tables in the shadow

shared kitchen is small and it can be very busy when the hotel is full, but other than that nothing to

really comfortable, a nice size swimming pool to cool down, share kitchen

clean and big rooms and a nice pool

and the water of the pool was cold

pool wasn’t full to where the water line didn’t reach clean out baskets

beautiful swimming pool. available kitchen and coffee. cozy rooms.

the pool was small but perfect for what we needed

a shared kitchen with water to refill our water bottles was an added bonus

the kitchen has everything you need and free water was provided

is a great fully stocked kitchen, but a microwave would have been a plus, but everything else was above expectations in the

comfortable beds and rooms, we loved having use of the kitchen

great kitchen space with everything you need for budget cooking, and drinking water available

the pool was the best part super private

and the lagoon 5 min by car or 20 min on foot i liked the mayan decorations around the nice pool and in my room

breakfast is included but is only coffee or juice, and fruit

they would have air condition where you have breakfast because it was so hot and lot of

aware that the breakfast is continental, with a piece of toast, coffee, and a fruit plate

us in later than expected as our flight was delayed and they even asked us what time we wanted breakfast next day

we liked the breakfast but it is quite basic. this could be disappointing for some people.

pool staff

it gave us a clean bed to sleep in, a pool for the kids to play in, and walking distance to the water

the kids loved the pool and the pancakes

great value in bacalar, particularly as it has a pool.

there was also a pool but we didn’t use it

manager, sylvia, was very helpful with early check in and connecting us with reasonable taxi to do a day trip to ruins

we are defenetely not usual “spa users” but as soon as we came in the patio we felt a great feeling

a bit loud music at the pool, but it's all about personal preference.

was able to lie by the pool, the room was nice and air conned, breakfast was delicious and staff were

great pool and bar and easy to walk anywhere in bacalar

the pool is awesome (they have a platform you can jump off ), breakfast is delicious (get the banana bread ), staff are very friendly and helpful, , 5 min walk

the ac worked great, and so did the wifi

nice and clean room with a good pool in the centre of towm. very friendly stuff.

the pool is great, good size and clean

has a pool but we had to wait for them to service it before we could swim

location was perfect, and there was a clean pool on the property

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

pool area is great to relax in and the staff are super friendly and helpful

very nice room, nice pool and good location

communal pool area is amazing

since my last visit, they’ve expanded the hotel with a beautiful new pool and an inviting open space that adds even more charm to the property

nice pool and rooftop for relaxing

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly