the pool isn’t working

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

the pool was nice.

we booked hotel because in the pic it showed it had a pool

good wifi and free parking

wifi only works around the front desk and it was 4 of us staying in 1 room and maids would only

wifi in room wasn't the strongest

staff lovely and wifi was pretty good

parking avaiable nice clean room good wifi

early check in

though i had some last minute issues and had to leave a earlier they didn’t charge me for a late check out and were very comprehensive and nice

pool was dirty, the walls in the room were dirty too, the menu in the restaurant was only in

the hotel itself has very good facilities including a gym, pool and

the size of the pool

they even allowed us to enjoy the pool facilities after check out time

the pool was a little small but very nice area to relax around it.

i had no wifi in my room.

amazing room with good wifi

wifi, not stable, comes and goes!!

wifi too bad

the wifi was spotty and as a result the tv didn't work well either.

should have elevator and breakfast should be enough according to guest as most of things were finish before

was clean and friendly and very well situated for catching ferry to belize caves :good breakfast

i didn't like the curfew of the time for the pool.

breakfast was great, i will return again

the pool was refreshing, nice deck with chairs and tables

forgot to ask for the wifi code and it wasn't written anywhere in the room when we got in late

wifi didn't work

the wifi worked well and the shower had great hot water and pressure

the bed was so comfortable!!! loved the pool, terrace and coffee machine!

very nice and safe neighbourhood, at night there is a local market with stands and games for the kids

they don’t offer shuttle to the airport. they don’t have washer/dryers on site.

it was nice having the swimming pool the kids enjoyed that

kids were noisy running overhead

everything! my kids were excited about the breakfast.

provided a free shuttle to the airport and ferry destinations

nice pool

all the staff were amazing. the swimming pool is super clean and perfect for my daughter.

the pool

only 2 towels per room, no hand towels or washcloths no bar at pool

were friendly and helpful even with the language barrier

cheap place to stay, very friendly and helpful staff, nice pool area, shower had hot water.

check in was excellent, easy to find close to our destination tomorrow. the pool was refreshing,

the owners are fantastic! the facilities were great and there's even a pool!

only bad part was that the pool wasn't in service

dirty, unkept, filthy swimming pool.

water access is shallow and great for the kids

the rooms, the beds, the breakfast, the location, the staff and even the other travelers (mostly) were wonderful

breakfast is great and very generous

the bar only opened at 1:00 pm, even though there were already around 12 guests there by 10:30 am

the bar the bartender gave me a glass of wine that was 1000 pesos and never told me this before he

breakfast could include fruit and green juice

very tasty breakfast

breakfast is included and enjoyed in raiz, the hotel’s restaurant

i have to mention one thing, i think it's a little shame that the included breakfast is a very simple (but well enough breakfast, nothing is wrong with it) and then they have

view of sunrise over bacalar. great breakfast included. friendly service

beautiful location, kind staff and excellent free breakfast

there was a restaurant and bar with very nice food and drink

the next days the restaurant and bar just closed, probably because of not so nice weather

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check in so they could rest

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

they have a great snack restaurant with basic favorites and the bar which is open 12-9pm had great drinks, reasonably priced

this hotel has everything you need to have a couple of perfect days on the lagune: good breakfast, kayaks that are included and available any time, a bar where you can grab some cocktail

of perfect days on the lagune: good breakfast, kayaks that are included and available any time, a bar where you can grab some cocktail for a reasonable price, and sun beds on the pier

breakfast was really basic, and internet service was bad

bar is conveniently located right at the waterfront, but the hours are limited

nothing (maybe the wifi could be better in the room) (-)wifi is poor. no 4g connection at this area (+) the staff are very nice, helping with everything (taxis, problems with the wifi and etc (-)wifi was bad at our room, but they gave us routers which solved the problem (+) we thought the bungalows were really nice, comfortable bed, strong wifi, strong ac, clean and nice bathroom/shower (+)located directly at the lake free kajak free wifi great people good breakfast good snacks / cocktails parking was no (-)next time i would take a bungalow wifi only worked sometime (-)a bit noisy in the rooms downstairs in he mornings mainly and no wifi in the room (-)no wifi in rooms which was unfortunate. (-) also the wifi wasn't that good, but honestly you go to vacation and relax so we didn't missed to much

they don t have a proper restaurant but very good snack for lunch and a great bar

i think this hotel is also perfect for families with small kids as it also has a small, shallow pool with beach chairs around

pool is on the smaller side and felt like it was just for kids -i would have liked to lay by the pool & read a book, but it wasn't the vibe

really nice location on the lagoon at the back, with nice pool and bar area

wifi only in common areas available

wifi are the reception area only. but like this you disconnect also more. ;-)

the road and found a really nice cafe we great coffee & food

no wifi in the room but the wifi from the reception reaches the terass of the room

the rooms are very basic and do not have access to wifi or television

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

a/c was excellent, and wifi is very reliable

location is fantastic the sun decks the infinity pool the garden is magnificent

and paddle, has a nice restaurant which serves great food, and the view on the lagoon from the pool and the restaurant is stunning

case you would like to see the news etc), the pool was often full of leaves

parking

breakfast was great with fresh fruit and made to order omelets

the breakfast wasnt the best, but i d recomend getting something in the town anyways.

the open wooden breakfast area overlooking the lagoon is stunning, and whether for breakfast, sunset drinks, or

comfortable rooms, beautiful location on the lagoon, and great breakfast!

the breakfast buffet was nice, room was very clean and everyone was kind

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

cocktails at the bar are great

a shared kitchen with water to refill our water bottles was an added bonus

beds - hot water - clean - safe - location - hostfamily super friendly - tv - ac - good wifi - kitchen you can use + drinking water - sitting area in front of the

there is a common kitchen that you can use for cooking and has a big fridge

comfortable beds and rooms, we loved having use of the kitchen

clean room, very comfortable bed, common terrace and spacious and well equipped kitchen

small tiny bar outside

service at the bar and sunbeds is great as well

shower, comfortable beds, sliding doors opened to our own deck with hammock with view of the pool, garden and lagoon

the pool is very nice but the water is cold

a great bar and restaurant on site, the food we had was really good and great value for the price

hotel on lake front, with pool with lake view

view from the pool

the self-serve coffee station, the pool and the quality of the shampoo/soap in the rooms were great

loved the mix of the natural beauty of the lake, lily pads and pool

pool was clean and amazing just in the garden area

quite expensive, it was worth the price imo, maybe they could have included breakfast in the price

breakfast, pool was under maintenance

can tell that the hotel opened recently : the spa/ gym building is in construction

staff at the bar / restaurant extremely nice

resturant-architecture-gym

also, the breakfast was fantastic

only thing we didn’t fully like was that the breakfast includes only contained a small, but delicious, plate of fruits and either coffee or

breakfast was very basic nothing fancy as staying in a hotel but really good taste, the service

we liked the breakfast but it is quite basic. this could be disappointing for some people.

aware that the breakfast is continental, with a piece of toast, coffee, and a fruit plate

no wifi in the cabanas or on the terrace area directly outside the cabana - wifi only available at

some wifi problems.. but fine

wifi only in common

no wifi in the room

wifi very weak

great pool and bar and easy to walk anywhere in bacalar

the pool is awesome (they have a platform you can jump off ), breakfast is delicious (get the banana

the free breakfast is great

extremely great breakfast

the pool and bar area are awesome, the perfect place to relax for a few hours after a long day and the cocktails

manager, sylvia, was very helpful with early check in and connecting us with reasonable taxi to do a day trip to ruins

nice pool and rooftop for relaxing

pool area is great to relax in and the staff are super friendly and helpful

friendly helpful staff, nice breakfast, nice room, bathroom, hot water, soft sheets, nice pool

since my last visit, they’ve expanded the hotel with a beautiful new pool and an inviting open space that adds even more charm to the property

pool is open until 11/12 at night, that was so nice

the ac worked great, and so did the wifi

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard to open

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

the pool was very refreshing on hot days, and the facilities were spotless

the pool was always clean and there are chairs to lay down and relax

very nice area on lake with kayaks and paddleboard and a nice pool

thanks ud83dude0a pool ud83cudfca‍♀️ with weather clean and fresh

appartment, service, private pool

impressions were a little concerning - the hotel pool and reception area is some distance from the lagoon and a little underwhelming to look at

we also enjoyed the pool and the nice atmosphere

wifi was good also

could use some improvements, like a little better wifi, and the ac remote didn't seem to let me set the ac to what i would have preferred

is very basic but worked great for a reasonable place to stay - super clean - iffy wifi but really amazing for the price - comfy bed - good shower - be sure and bring your own

was great - the swimming pool - guite big and warm, children just loved it

a great garden with a pool to dip in and a kitchen you can use to cook if you like to

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

the pool is great, good size and clean

location was perfect, and there was a clean pool on the property

has a pool but we had to wait for them to service it before we could swim

nice and clean room with a good pool in the centre of towm. very friendly stuff.

wifi did not work from room and even in lobby was inconsistent, staff were very apologetic but

wifi connection was not great for my teenage boys, and there was a change of staff at reception

the noise at night. the wifi connection wasn t great.

wifi is weak

bad/ at times no wifi

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly

outside shower bathroom. ac, nice pool area

i did not use the pool, it was a bit cloudy

loved the spa of the hotel, the swimming pool, ice bath, sauna and massage option were a nice extra

swimming pool was closed for a day.

internet didn’t work for most days - pool was very dirty so we didn’t go in - no cleaning our

wifi was a bit unstable and slow, made it hard to work.

the wifi is not stable but there s plenty of wifi points to connect so some of them were fine.

hotel was bright and modern, the wifi was excellent and it was centrally located close to town center, the water and great

pressure was really weak wifi was bad they stopped refilling the breakfast trays about half an hour before it

wifi was not working at all in our room and also in common areas very bad signal

the wifi is on & off, that was a burden as i was also working next to the pool it works well

the wifi didn t reach everywhere

the wifi dropped from time to time and we had to go to the window to try to pick it up again

was great, parking available, nice breakfast, great location, we felt like home ud83eudd17 only wifi didn't work inside the room but hey, we're on vacation so time to get off the phone anyway

wifi was awful.

the breakfast was really good

we didn’t use the pool as we arrived late and left early

gardens, comfortable beds and great breakfast options

breakfast could be a bit better

great breakfast buffet with a brilliant roof top terrace and pool for catching some afternoon sun

pool staff

it gave us a clean bed to sleep in, a pool for the kids to play in, and walking distance to the water

great value in bacalar, particularly as it has a pool.

huge bed, warm showers, nice pool, ac and it’s not too far a walk from the center

nice pool, good breakfast, quiet area.

great breakfast and within easy walking distance of some great restaurants

newly opened hotel: stylish rooms, great shower, comfy beds, good breakfast incl

like that it has parking for my car, its not easy to find that in bacalar hotels, also the breakfast included its really really good, love the location and all the amenities, definitely will

the breakfast was very good with changing egg dishes every day

programs, beautiful room and comfy outside area for chilling :) should not forget to mention that breakfast was awesome

place was filthy, the kitchen wasn't cleaned before we arrived

the kitchenette is equipped with the most basic stuff

comfortable beds, super clean nice shower, lovely terrace with small kitchen to use and views of the square

that the bar / dining wasn’t open but that gave me an opportunity to explore

everything was perfect the pool the staff and the food!!

the breakfast was amazing, and we also had dinner at the restaurant and loved it

of welcoming guests who look for a quiet, tastefully made oasis - the intimacy of the rooms and pool spots (every couple of sun-beds are divided by a batch of flowers and greenery), great

i loved staying there for a couple reasons: only a handful of rooms, adults only, a focus on tranquility, exceptionally nice & helpful staff

nice little and quiet hotel. with huge rooms and nice pool.

pool is smaller than on photos, yet enough to get a cooling dip

pool was gross and needed cleaning and maintenance

the pool area was also very nice and a great place to relax

the room was quite spacious with a view of the pool

really comfortable, a nice size swimming pool to cool down, share kitchen

the kitchen could be a bit more equipped

really comfortable, a nice size swimming pool to cool down, share kitchen

the shared outdoor kitchen met our needs and was a lovely complement to the grounds

very nice hotel with nice grounds and swimming pool with outside communal kitchen and free drinking water