extremely nice and supportive host! quiet and peaceful environment. nice room and nice pool.

when it comes to breakfast, lunch or dinner, the team at the michelin star restaurant will be available with a host

min taxi each way to other restaurants) because between breakfast, lunch & dinner we had eaten everything available

also, including a basic breakfast in the room tariff would be much appreciated

you pay a lot for a room and it doesn t even include breakfast

we ate out 2/3 nights

i recommend reserving a table by the lagoon bar for dinner

food was unbelievable, we particularly loved the breakfast

the bar and beach chairs are beautifully located at the lake, and we didn't miss a pool at all

breakfast is great and very generous

and comfortable, but the showstopper is the location at the lagoon which is basically a huge pool

the owners are fantastic! the facilities were great and there's even a pool!

only bad part was that the pool wasn't in service

dirty, unkept, filthy swimming pool.

check in was excellent, easy to find close to our destination tomorrow. the pool was refreshing,

secure parking, a small swimming pool, nice yard and quiet location

water access is shallow and great for the kids

breakfast started at 8 and we managed to get an early breakfast ready at reception when we had to

supposedly, the breakfast was included but it only includes fruit, juice and bread

in fact the place is not finished as it is still under construction: the fitness center and spa are currently being built which means that you pass its building shell after the entrance which

the breakfast included in the price of the room is not buffet, only a couple options available, we

staff at the bar / restaurant extremely nice

the breakfast is really good

since the first day while waiting for our room to be ready adrian from the bar was the nicest guy, bringing us the best cocktails and making us feel like home

bar menu is tasty and not too pricey

notice that more than a hotel these a serviced rooms with no central bar or restaurant: so, after breakfast there is no option for food or drinks

the breakfast buffet was nice, room was very clean and everyone was kind

the swimming pool was fantastic and access to lake bacalar was easy

hotel on lake front, with pool with lake view

pool was clean and amazing just in the garden area

view from the pool

very poor privacy as well in the room over looking the pool where everybody can see you inside your room

seat fell off the toilet, both doors wouldn t lock, one lock completely fell apart and the wifi was very weak

the only think i didn t like was not having wifi in the room

some wifi problems.. but fine

wifi very weak

wifi only in common

there is also a cozy bar in the garden with cocktails, snacks, breakfast en lunch

small tiny bar outside

pool isn’t a pool more like a water feature and there isn’t anywhere to sunbath but there is a

good bar inside hotel with tasty cuisine

rooms, very comfortable and with a eco friendly orientation, the open restaurant and bar are relaxing, pool is tiny but with the lagoon right at your doorstep you really don't need a

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

cocktails at the bar are great

a/c was excellent, and wifi is very reliable

case you would like to see the news etc), the pool was often full of leaves

pool area and sundeck were also top notch

location is fantastic the sun decks the infinity pool the garden is magnificent

parking a bit limited outside the hotel, but a large secure parking opposite

wifi was good also

is very basic but worked great for a reasonable place to stay - super clean - iffy wifi but really amazing for the price - comfy bed - good shower - be sure and bring your own

could use some improvements, like a little better wifi, and the ac remote didn't seem to let me set the ac to what i would have preferred

was great - the swimming pool - guite big and warm, children just loved it

enjoyed our stay: quiet, comfortable room, nice shared kitchen, clean pool, parking, friendly staff

no wifi in the room but the wifi from the reception reaches the terass of the room

the road and found a really nice cafe we great coffee & food

wifi a bit slow.

i had read some negative reviews about the wifi but it worked just fine, maybe because we were in the room next to reception

ly a 10 minute walk towards town) wifi only in the reception area but was terrible the location was great but would not stay here

nothing (maybe the wifi could be better in the room) (-)wifi is poor. no 4g connection at this area (+) the staff are very nice, helping with everything (taxis, problems with the wifi and etc (-)wifi was bad at our room, but they gave us routers which solved the problem (+) we thought the bungalows were really nice, comfortable bed, strong wifi, strong ac, clean and nice bathroom/shower (+)located directly at the lake free kajak free wifi great people good breakfast good snacks / cocktails parking was no (-)next time i would take a bungalow wifi only worked sometime (-)a bit noisy in the rooms downstairs in he mornings mainly and no wifi in the room (-)no wifi in rooms which was unfortunate. (-) also the wifi wasn't that good, but honestly you go to vacation and relax so we didn't missed to much

hotel is beautiful, the pool is a great idea if you are not that into swimming

location is perfect, just in front the lake the breakfast is good, it has almost everything the facilities are nice, good pool and there is a nice

small bar but very friendly bar tender and the room was something one might picture ernest hemmingway

they also have a spa center for massages and yoga

the bar was open during your stay

the kitchen lady judith was very friendly so was the bar guy christian the place is very safe

the bar is also affordable

this hotel has everything you need to have a couple of perfect days on the lagune: good breakfast, kayaks that are included and available any time, a bar where you can grab some cocktail

i would have liked a little more options for breakfast, the little bit of bread and fruit quickly ran out by mid morning

there was a restaurant and bar with very nice food and drink

the next days the restaurant and bar just closed, probably because of not so nice weather

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check in so they could rest

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

there are two options for breakfast- one is free and one you have to pay for

the included breakfast was delicious. and being able to swim in the lake from the hotel.

the breakfast was good and the bar and sunbathing area overlooking the lagoon was beautiful

i have to mention one thing, i think it's a little shame that the included breakfast is a very simple (but well enough breakfast, nothing is wrong with it) and then they have

beautiful location, kind staff and excellent free breakfast

we also enjoyed the pool and the nice atmosphere

rooms and property, loved the pool, the staff was super friendly and helpful, location was terrific with a little trail down to

but they did have chairs out there and i saw most of them had a hammock hanging and there was a pool view with cool color changing lights, all that said they were super nice, on call staff and

the door leading to the rooftop apartment/pool was more secure

appartment, service, private pool

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

shared kitchen is small and it can be very busy when the hotel is full, but other than that nothing to

the grounds are beautiful with an amazing pool and the rooms were very clean

very nice hotel with nice grounds and swimming pool with outside communal kitchen and free drinking water

place was adorable, such a nice garden with pool, a (small) outdoor kitchen with some tables in the shadow

really comfortable, a nice size swimming pool to cool down, share kitchen

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

the pool was very refreshing on hot days, and the facilities were spotless

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard to open

the pool was always clean and there are chairs to lay down and relax

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

clean and big rooms and a nice pool

beautiful swimming pool. available kitchen and coffee. cozy rooms.

pool wasn’t full to where the water line didn’t reach clean out baskets

the pool was small but perfect for what we needed

and the water of the pool was cold

close proximity to the mall and buffet breakfast

they don’t offer shuttle to the airport. they don’t have washer/dryers on site.

more options for kids on the menu

breakfast was excellent and home cooked not the normal packaged meals in inclusive breakfast

i would like shuttle service into the night

the pool was the best part super private

and the lagoon 5 min by car or 20 min on foot i liked the mayan decorations around the nice pool and in my room

great bar area with great drinks and very tasty (italian) food

the vibe of the place is also beautiful, the lights and music, amazing to swim in the pool

pods are small but well thought out with super comfortable beds, there's hot showers and a nice pool to relax in

clean, pretty, brilliant food, refreshing pool, cannot complain 10/10

the pool is perfect when you need to cool down and the tubes themselves

there was also a pool but we didn’t use it

nice pool, good breakfast, quiet area.

we really liked the pool, the size of the room and the free water at the reception.

pool staff

the kids loved the pool and the pancakes

beds - hot water - clean - safe - location - hostfamily super friendly - tv - ac - good wifi - kitchen you can use + drinking water - sitting area in front of the

clean room, very comfortable bed, common terrace and spacious and well equipped kitchen

a shared kitchen with water to refill our water bottles was an added bonus

the kitchen has everything you need and free water was provided

we enjoyed the use of the kitchen and outdoor patio space to eat breakfast on

aware that the breakfast is continental, with a piece of toast, coffee, and a fruit plate

us in later than expected as our flight was delayed and they even asked us what time we wanted breakfast next day

only thing we didn’t fully like was that the breakfast includes only contained a small, but delicious, plate of fruits and either coffee or

breakfast was very basic nothing fancy as staying in a hotel but really good taste, the service

they would have air condition where you have breakfast because it was so hot and lot of

manager, sylvia, was very helpful with early check in and connecting us with reasonable taxi to do a day trip to ruins

the staff is super, the bar is great and the restaurant is amazing

the pool and chill out area are great

hotel was beautiful, loved the breakfast offered and staff was so helpful

pool and common/chill areas are just so great to relax in

design of the pool is fantastic

perfect spot and swimming pool

clean rooms, comfortable large bed, roof terrace and super pool to use to relax in

small garden with swimming pool and great atmosphere

great amenities, pool and breakfast spread every morning

the room, the beds, the cleanliness, the pool, all perfect

the ac worked great, and so did the wifi

nice and clean room with a good pool in the centre of towm. very friendly stuff.

the pool is great, good size and clean

has a pool but we had to wait for them to service it before we could swim

location was perfect, and there was a clean pool on the property

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly

clean, pretty big room, sitting outside, pool and we really appreciated small fridge and coffee machine

it has a tv and fridge and a lovely outside area where you could use the pool and have breakfast

the room was large and very comfortable and cleaned every day and the pool was fantastic after a hot day

it is a fantastic space with a balcony, pool, garden, incredibly comfortable bed, fridge and excellent wifi

although the pool was cleaned one day during our stay the water was cloudier by the next day so we did not feel

very nice room, nice pool and good location

pool area is great to relax in and the staff are super friendly and helpful

pool was pretty dirty. breakfast process could be a bit more straightforward

liked the location, rooms and pool

great pool

place was filthy, the kitchen wasn't cleaned before we arrived

the kitchenette is equipped with the most basic stuff

comfortable beds, super clean nice shower, lovely terrace with small kitchen to use and views of the square

loved the spa of the hotel, the swimming pool, ice bath, sauna and massage option were a nice extra

very convenient spot and cute jungle cottage feel in the middle of town good pool and nice staff

internet didn’t work for most days - pool was very dirty so we didn’t go in - no cleaning our

swimming pool was closed for a day.

i did not use the pool, it was a bit cloudy

the apartment was nice! the pool, everything was cool

walk from ado bus station and city center swimming pool (although due to lack of time i could not use

room and pool are great and staff are wonderful!

no pool like advertised. no king bed either.

and modern place with pool

big, modern and clean room with aircon. nice pool area and offered breakfast.

lovely sanctuary in bacalar town, an oasis of calm and a beautiful pool

modern, pool and restaurant were nicely situated

the pool was really nice, comfy beds, clean room, friendly people

definitely be back, walkable to some great restaurants & bars , safe ,my favourite place was the pool though , great rooms very spacious & friendly staff from reception to the breakfast

breakfast was made to order

clean, modern rooms. nice bathroom and breakfast.

breakfast was from 8:30 - 9:30

the breakfast was also really nice considering most places wouldn't include a breakfast in the price

breakfast was everage, just scrublef egss an banana

the two ladies in charge were really helpful & tailored our breakfast to suit our needs

every morning we got delicious ,healthy breakfast and our host marta even made our son separate kids friendly breakfast like pancakes

spotless, comfortable, with fantastic hosts, they even had a birthday cake for my birthday, breakfast was delicious, they go out of their way to help you, i would 100% recommend this lovely

the breakfast ud83eudd5e is delicious and the host is very friendly and helpful

size modern room, great breakfast, small fridge, nice patio area for breakfast, 10 min walk to the lagoon

nice and stylish - full equipment (just the knives might be sharper:-) - super location - nice pool &

was really near from the lagoon the service was great the pool the best

really cute apartments, great green areas around the pool and the staff was really friendly

i loved the vibe of the hotel with the pool and the calm area .

we have two girls and the played a lot in the nice pool

hot water in the shower wifi is not great we were on ground floor, so no stairs but dont know about other

the wifi is not stable but there s plenty of wifi points to connect so some of them were fine.

wifi is spotty at best

the wifi connection in the room was weak.

pressure was really weak wifi was bad they stopped refilling the breakfast trays about half an hour before it

bad/ at times no wifi

wifi is weak

wifi did not work from room and even in lobby was inconsistent, staff were very apologetic but

wifi connection was not great for my teenage boys, and there was a change of staff at reception

the noise at night. the wifi connection wasn t great.

the wifi is on & off, that was a burden as i was also working next to the pool it works well

was great, parking available, nice breakfast, great location, we felt like home ud83eudd17 only wifi didn't work inside the room but hey, we're on vacation so time to get off the phone anyway

wifi was awful.

the wifi didn t reach everywhere

the wifi dropped from time to time and we had to go to the window to try to pick it up again

liked the swimming pool and the little roof terrace was a nice retreat space

great breakfast buffet with a brilliant roof top terrace and pool for catching some afternoon sun

the pool area is lovely and perfect for relaxing, and breakfast in the morning was good and abundant, a

the balcony on the swimming pool is nice and the beds are very comfortable

breakfast was good too

-15min walk to the center and same to the lake)

bad wifi in the room and the location is a bit far

neighborhood is quite boring. the wifi really sucks.

clean and friendly staff 24 security wifi is good !!

wifi was very strong and fast

the pool is a great addition, and my son loved it here

nice pool, friendly staff, free rental bikes and umbrella

had a nice sized pool, very clean and quiet, good security and morning coffee facilities

pool and the grounds were very well maintained

i was travelling with two pets and they didn't charge any pet fee which is really nice

pool is smaller than on photos, yet enough to get a cooling dip

there was a cute bar area by the pool but i havent seen an employee there during my stay

the room was quite spacious with a view of the pool

the water didnt work untill say 8-9 am.. pool water was not very clean

pool was gross and needed cleaning and maintenance

minor thing was that the bar was not opened until 2pm

nice little hotel right in the centre of bacalar quick walk to restaurants and bar the staff was amazing could not be more friendly and

we loved the landscaping around the pool, our balcony, the helpful, friendly attitude of the staff and the whole experience

breakfast was amazing

was great about the property, from the pool to the restaurant, i will definitely stay there again

the pool and the proximity to the bus station. the room in general was very nice to.

small pool being installed now

great staff, comfortable rooms, great to have a place to relax by the pool

location, close to ado bus station & into main points of interests in town - cosy room - nice pool

there’s a nice pool to cool off in the heat

there is a pool as well as massage service (with payment)

i hope the bar will be open soon

saltwater pool, huge comfy towels, nicely appointed rooms

pool area, delecious brealfast included in the price, and great cocktail opportunities for the

there's a nice little pool for an afternoon dip and we enjoyed the bar in the evening for a few glasses of wine