the pool isn’t working

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

the pool was nice.

we booked hotel because in the pic it showed it had a pool

good wifi and free parking

wifi only works around the front desk and it was 4 of us staying in 1 room and maids would only

wifi in room wasn't the strongest

staff lovely and wifi was pretty good

parking avaiable nice clean room good wifi

early check in

though i had some last minute issues and had to leave a earlier they didn’t charge me for a late check out and were very comprehensive and nice

pool was dirty, the walls in the room were dirty too, the menu in the restaurant was only in

the hotel itself has very good facilities including a gym, pool and

the size of the pool

they even allowed us to enjoy the pool facilities after check out time

the pool was a little small but very nice area to relax around it.

i had no wifi in my room.

amazing room with good wifi

wifi, not stable, comes and goes!!

wifi too bad

the wifi was spotty and as a result the tv didn't work well either.

should have elevator and breakfast should be enough according to guest as most of things were finish before

was clean and friendly and very well situated for catching ferry to belize caves :good breakfast

i didn't like the curfew of the time for the pool.

breakfast was great, i will return again

the pool was refreshing, nice deck with chairs and tables

right behind the mall, went walking, the free breakfast was delicious.

also they had a complimentary water inside the room with the tag n when my kids wanted to drink water i was about to open the bottle n it had clorox inside that just shock me

that the swimming pool closes so early was not to our liking.

breakfast was great, loved the eggs and vegetables and refried beans. very convenient location.

they don’t offer shuttle to the airport. they don’t have washer/dryers on site.

the wifi worked well and the shower had great hot water and pressure

forgot to ask for the wifi code and it wasn't written anywhere in the room when we got in late

wifi didn't work

the bed was so comfortable!!! loved the pool, terrace and coffee machine!

the rooftop pool is very small. the view up there of the harbor is beautiful.

nice pool

all the staff were amazing. the swimming pool is super clean and perfect for my daughter.

the pool

only 2 towels per room, no hand towels or washcloths no bar at pool

were friendly and helpful even with the language barrier

cheap place to stay, very friendly and helpful staff, nice pool area, shower had hot water.

check in was excellent, easy to find close to our destination tomorrow. the pool was refreshing,

the owners are fantastic! the facilities were great and there's even a pool!

only bad part was that the pool wasn't in service

dirty, unkept, filthy swimming pool.

i have to mention one thing, i think it's a little shame that the included breakfast is a very simple (but well enough breakfast, nothing is wrong with it) and then they have

the included breakfast was delicious. and being able to swim in the lake from the hotel.

nice breakfast but not varient enough

very tasty breakfast

breakfast was included and everything was fresh and delicious

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check in so they could rest

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

there was a restaurant and bar with very nice food and drink

the next days the restaurant and bar just closed, probably because of not so nice weather

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

there is a common kitchen that you can use for cooking and has a big fridge

clean room, very comfortable bed, common terrace and spacious and well equipped kitchen

is a great fully stocked kitchen, but a microwave would have been a plus, but everything else was above expectations in the

a shared kitchen with water to refill our water bottles was an added bonus

we enjoyed the use of the kitchen and outdoor patio space to eat breakfast on

water access is shallow and great for the kids

simple breakfast included with more choices to choose from

bar is conveniently located right at the waterfront, but the hours are limited

the kitchen lady judith was very friendly so was the bar guy christian the place is very safe

breakfast included very basic. room was a bit tight but as previously said was comfortable.

the bar was open during your stay

also, the breakfast was fantastic

breakfast is included but is only coffee or juice, and fruit

we liked the breakfast but it is quite basic. this could be disappointing for some people.

they would have air condition where you have breakfast because it was so hot and lot of

breakfast was very basic nothing fancy as staying in a hotel but really good taste, the service

nothing (maybe the wifi could be better in the room) (-)wifi is poor. no 4g connection at this area (+) the staff are very nice, helping with everything (taxis, problems with the wifi and etc (-)wifi was bad at our room, but they gave us routers which solved the problem (+) we thought the bungalows were really nice, comfortable bed, strong wifi, strong ac, clean and nice bathroom/shower (+)located directly at the lake free kajak free wifi great people good breakfast good snacks / cocktails parking was no (-)next time i would take a bungalow wifi only worked sometime (-)a bit noisy in the rooms downstairs in he mornings mainly and no wifi in the room (-)no wifi in rooms which was unfortunate. (-) also the wifi wasn't that good, but honestly you go to vacation and relax so we didn't missed to much

the service bar and restaurant is amazing

breakfast was great right on the lagoon

location is perfect, just in front the lake the breakfast is good, it has almost everything the facilities are nice, good pool and there is a nice

really good breakfast, so many choices , very tasty

breakfast in waah is very good, a mix of typical breakfast/brunch options and traditional

the staff is super, the bar is great and the restaurant is amazing

the pool and chill out area are great

extremely great breakfast

pool and bar area are really nice, such a great place to hang out and relax

i had read some negative reviews about the wifi but it worked just fine, maybe because we were in the room next to reception

the rooms are very basic and do not have access to wifi or television

wifi a bit slow.

no wifi in the room but the wifi from the reception reaches the terass of the room

wifi only in common areas available

very nice room, nice pool and good location

pool was pretty dirty. breakfast process could be a bit more straightforward

communal pool area is amazing

great pool

nice pool and rooftop for relaxing

manager, sylvia, was very helpful with early check in and connecting us with reasonable taxi to do a day trip to ruins

the ac worked great, and so did the wifi

a/c was excellent, and wifi is very reliable

parking

stunning at night and infinite pool with a view was a treat

pool area and sundeck were also top notch

case you would like to see the news etc), the pool was often full of leaves

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

cocktails at the bar are great

small tiny bar outside

small pool

pool isn’t a pool more like a water feature and there isn’t anywhere to sunbath but there is a

only thing i didn't really like about this place is that they open up the pool and facilities for day use so you get a number of people coming to use the hotel but who

there is also a cozy bar in the garden with cocktails, snacks, breakfast en lunch

wifi did not work from room and even in lobby was inconsistent, staff were very apologetic but

the noise at night. the wifi connection wasn t great.

bad/ at times no wifi

wifi is weak

wifi and comunal kitchen

the pool was very refreshing on hot days, and the facilities were spotless

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard to open

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

the pool was always clean and there are chairs to lay down and relax

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

the pool is great, good size and clean

location was perfect, and there was a clean pool on the property

has a pool but we had to wait for them to service it before we could swim

nice and clean room with a good pool in the centre of towm. very friendly stuff.

wifi was a bit unstable and slow, made it hard to work.

wifi was not working at all in our room and also in common areas very bad signal

hot water in the shower wifi is not great we were on ground floor, so no stairs but dont know about other

the wifi connection in the room was weak.

wifi is spotty at best

no wifi in the room

wifi only in common

no wifi in the cabanas or on the terrace area directly outside the cabana - wifi only available at

the only think i didn t like was not having wifi in the room

wifi very weak

the breakfast is really good

breakfast is great and the rooms very comfortable

notice that more than a hotel these a serviced rooms with no central bar or restaurant: so, after breakfast there is no option for food or drinks

wonderful breakfast included

the breakfast wasnt the best, but i d recomend getting something in the town anyways.

front desk service diligent and helped us connect to a different ssid as the standard wifi offered was very weak

the wifi is on & off, that was a burden as i was also working next to the pool it works well

the wifi didn t reach everywhere

wifi was awful.

wifi didnt work in our room.

music until 3am so loud you feel like you’re there… between howling dogs, loud music, a murky pool that doesn’t look like the photos and lumpy pillows - sadly it’s not worth the

swimming pool was closed for a day.

loved the spa of the hotel, the swimming pool, ice bath, sauna and massage option were a nice extra

internet didn’t work for most days - pool was very dirty so we didn’t go in - no cleaning our

very convenient spot and cute jungle cottage feel in the middle of town good pool and nice staff

the breakfast is not too varied but of a very high quality (the quesadillas are delicious)

we didn’t use the pool as we arrived late and left early

kids enjoyed the clean pool and rich breakfast

the breakfast was really good

liked the swimming pool and the little roof terrace was a nice retreat space

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly

very nice area on lake with kayaks and paddleboard and a nice pool

the room with the pool on the roof was worth the splurge

room, pool, free bikes, kayaks and lifecoats, private access to lagoon, great wifi, fresh water, truly

the door leading to the rooftop apartment/pool was more secure

but they did have chairs out there and i saw most of them had a hammock hanging and there was a pool view with cool color changing lights, all that said they were super nice, on call staff and

programs, beautiful room and comfy outside area for chilling :) should not forget to mention that breakfast was awesome

newly opened hotel: stylish rooms, great shower, comfy beds, good breakfast incl

location staff free water breakfast

like that it has parking for my car, its not easy to find that in bacalar hotels, also the breakfast included its really really good, love the location and all the amenities, definitely will

the breakfast was very good with changing egg dishes every day

hotel on lake front, with pool with lake view

they have no pool and access to the lagoon is hard since there are no stairs to get in and out and the dock is

the self-serve coffee station, the pool and the quality of the shampoo/soap in the rooms were great

the swimming pool was fantastic and access to lake bacalar was easy

loved the mix of the natural beauty of the lake, lily pads and pool

the amenities are new and very nice, the pool is beautiful and the room was quiet and peaceful

we loved the landscaping around the pool, our balcony, the helpful, friendly attitude of the staff and the whole experience

was great about the property, from the pool to the restaurant, i will definitely stay there again

the pool is beautiful and excellent breakfast and staff

really beautiful hotel with thoughtfully designed rooms and a stunning pool area

breakfast started at 8 and we managed to get an early breakfast ready at reception when we had to

in fact the place is not finished as it is still under construction: the fitness center and spa are currently being built which means that you pass its building shell after the entrance which

restaurant not the best & breakfast a little poor

the breakfast included in the price of the room is not buffet, only a couple options available, we

i'd say mia bacalar luxury resort and spa is a high end wannabe, and definitely not worth the price

could use some improvements, like a little better wifi, and the ac remote didn't seem to let me set the ac to what i would have preferred

is very basic but worked great for a reasonable place to stay - super clean - iffy wifi but really amazing for the price - comfy bed - good shower - be sure and bring your own

wifi was good also

was great - the swimming pool - guite big and warm, children just loved it

enjoyed our stay: quiet, comfortable room, nice shared kitchen, clean pool, parking, friendly staff

the outdoor area with the pool was wonderful, the whole complex was a little green oasis

there was a cute bar area by the pool but i havent seen an employee there during my stay

the pool area was also very nice and a great place to relax

pool is smaller than on photos, yet enough to get a cooling dip

nice little and quiet hotel. with huge rooms and nice pool.

comfortable beds, super clean nice shower, lovely terrace with small kitchen to use and views of the square

place was filthy, the kitchen wasn't cleaned before we arrived

the kitchenette is equipped with the most basic stuff

nice pool, good breakfast, quiet area.

it gave us a clean bed to sleep in, a pool for the kids to play in, and walking distance to the water

great value in bacalar, particularly as it has a pool.

service from the staff, the cleanliness and the overall facilities in cluding the pool, the fridge in the lobby and the coffee in the morning were all great

we really liked the pool, the size of the room and the free water at the reception.

paid quite a bit extra to book a room with a private spa tub but the jets in the tub did not work

the breakfast is a complete start of the day

room was opposite the bar and was a bit noisy in the morning, room wasn’t get cleaned during my stay

i hope the bar will be open soon

the music at the bar didn’t really suits the place. maybe it can be more chilled music.

had a facial at the spa and it was very disappointing

like breakfast opens shortly after 8am and free yoga was at 9am but you may need to rush to catch both

the breakfast was included and was simply amazing … best breakfast i’ve ever had.

staged instagram fotoshoot breakfast on the deck, hindering everybody else to enter the water), distracting the serenity of

wifi didn’t work and the horrible techo-pop music constantly blasted at the bar and restaurant almost ruined an otherwise fantastic experience