very clean and new. modern rooms, rain shower, pool clean with water fall. overall enjoyable.

the breakfast was not the very best but this is a small thing.

lovely interior pool,patio,bar area; included good breakfast

the included breakfast had some variety each day and was good

the breakfast is very delicious and the staff helpful and friendly

the bathroom was not clean enough... the pool is little..

and modern place with pool

walk from ado bus station and city center swimming pool (although due to lack of time i could not use

no pool like advertised. no king bed either.

the apartment was nice! the pool, everything was cool

neighborhood is quite boring. the wifi really sucks.

wifi is not stable

clean and friendly staff 24 security wifi is good !!

wifi was very strong and fast

quiet and amazing wifi

place was filthy, the kitchen wasn't cleaned before we arrived

the kitchenette is equipped with the most basic stuff

comfortable beds, super clean nice shower, lovely terrace with small kitchen to use and views of the square

nice pool area

loved the pool area, surrounded by lush greenery, and the relaxed vibe

the pool is a great addition, and my son loved it here

because the garden with swimming pool are superb

had a nice sized pool, very clean and quiet, good security and morning coffee facilities

host was amazingly friendly , rooms were well equipped and spotlessly clean, and the breakfast was very tasty

well welcome by our 2 hosts in a charming place, with all the confort you need and a homemade breakfast

the two ladies in charge were really helpful & tailored our breakfast to suit our needs

the breakfast ud83eudd5e is delicious and the host is very friendly and helpful

but the best thing was the breakfast

was really near from the lagoon the service was great the pool the best

really cute apartments, great green areas around the pool and the staff was really friendly

gardens inside the corridors and around pool area

pool cleaning can be improve

i loved the vibe of the hotel with the pool and the calm area .

clean and minimalist environment. breakfast was good.

clean, modern rooms. nice bathroom and breakfast.

the breakfast was also really nice considering most places wouldn't include a breakfast in the price

location, the room was very clean and the breakfast is just what you need to start the day

the breakfast was tasty

pool was gross and needed cleaning and maintenance

pool and room, clean and big

i had a ground level room with a terrace/seating area viewing the pool area and it was very peaceful

the water didnt work untill say 8-9 am.. pool water was not very clean

nice little and quiet hotel. with huge rooms and nice pool.

perfect spot and swimming pool

the room, the beds, the cleanliness, the pool, all perfect

perhaps having chairs around the pool would be a good addition

clean and spacious room, super nice chill area and pool

and they have a pool

the pool area was very relaxing and the stone huts were quaint and very dark which allowed for very

i did not use the pool, it was a bit cloudy

music until 3am so loud you feel like you’re there… between howling dogs, loud music, a murky pool that doesn’t look like the photos and lumpy pillows - sadly it’s not worth the

loved the spa of the hotel, the swimming pool, ice bath, sauna and massage option were a nice extra

internet didn’t work for most days - pool was very dirty so we didn’t go in - no cleaning our

we had to spend some time at the pool and outdoor spaces which were extremely pleasant

the pool is beautiful and excellent breakfast and staff

was great about the property, from the pool to the restaurant, i will definitely stay there again

everything was perfect the pool the staff and the food!!

the bar and full restaurant were not open due to covid when we visited, but the breakfast they serve is

the pool was so heavenly, very clean and perfect temperature.

the pool and the proximity to the bus station. the room in general was very nice to.

nice big room and excellent service. the pool is nice and the price is accordingly.

small pool being installed now

there’s a nice pool to cool off in the heat

the wifi dropped from time to time and we had to go to the window to try to pick it up again

the wifi is on & off, that was a burden as i was also working next to the pool it works well

was great, parking available, nice breakfast, great location, we felt like home ud83eudd17 only wifi didn't work inside the room but hey, we're on vacation so time to get off the phone anyway

the wifi was directional. it was great in the lobby area but slow in the room but no problem.

the wifi didn t reach everywhere

nice rooms and tranquil pool area

kids enjoyed the clean pool and rich breakfast

the breakfast was really good

kids enjoyed the clean pool and rich breakfast

the breakfast is not too varied but of a very high quality (the quesadillas are delicious)

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly

wifi was a bit unstable and slow, made it hard to work.

pressure was really weak wifi was bad they stopped refilling the breakfast trays about half an hour before it

wifi was not working at all in our room and also in common areas very bad signal

hotel was bright and modern, the wifi was excellent and it was centrally located close to town center, the water and great

hot water in the shower wifi is not great we were on ground floor, so no stairs but dont know about other

wifi is weak

wifi connection was not great for my teenage boys, and there was a change of staff at reception

bad/ at times no wifi

wifi is really weak

the noise at night. the wifi connection wasn t great.

location was perfect, and there was a clean pool on the property

has a pool but we had to wait for them to service it before we could swim

the pool is great, good size and clean

nice and clean room with a good pool in the centre of towm. very friendly stuff.

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

pool area, delecious brealfast included in the price, and great cocktail opportunities for the

pecially the guy who welcomed us so lovely), excellent breakfast, comfortable areas at the pool, bikes are included, very good location, recommend everybody to book a boat tour at the hotel

aaa and don’t forget the delicious breakfast done in the moment for you upon request

breakfast delicious, chill environment

there's a nice little pool for an afternoon dip and we enjoyed the bar in the evening for a few glasses of wine

since my last visit, they’ve expanded the hotel with a beautiful new pool and an inviting open space that adds even more charm to the property

pool is open until 11/12 at night, that was so nice

very nice room, nice pool and good location

pool was pretty dirty. breakfast process could be a bit more straightforward

liked the location, rooms and pool

the ac worked great, and so did the wifi

great house with garden and pool, spacious

host very comfortable place, good beds and nice swimming pool garden is very relaxing to wind

nice pool. large and comfortable room.

garden with the pool, amazing beds and large rooms

it is a fantastic space with a balcony, pool, garden, incredibly comfortable bed, fridge and excellent wifi

breakfast was sufficient, not too much but just in the point you need to start your day

breakfast, super clean rooms and very nice staff

walk to restaurants, shops and the marina, friendly staff, clean and very well decorated, good breakfast

nice clean rooms, quiet , nice pool area.

would appreciate more flexibility in the breakfast serving time since it is only served from 8-9am, which makes it difficult to make when

programs, beautiful room and comfy outside area for chilling :) should not forget to mention that breakfast was awesome

the breakfast was very good with changing egg dishes every day

like that it has parking for my car, its not easy to find that in bacalar hotels, also the breakfast included its really really good, love the location and all the amenities, definitely will

breakfast was adequate, but the restaurant was inexpensive and you can always get something

great breakfast and within easy walking distance of some great restaurants

manager, sylvia, was very helpful with early check in and connecting us with reasonable taxi to do a day trip to ruins

to do an early checkout, and they were kind enough to book us a taxi and even arranged a little breakfast on the go as the restaurant wasn't open yet at that hour

was able to lie by the pool, the room was nice and air conned, breakfast was delicious and staff were

the free breakfast is great

extremely great breakfast

pool and common/chill areas are just so great to relax in

nice pool, good breakfast, quiet area.

great value in bacalar, particularly as it has a pool.

the kids loved the pool and the pancakes

service from the staff, the cleanliness and the overall facilities in cluding the pool, the fridge in the lobby and the coffee in the morning were all great

there was also a pool but we didn’t use it

the free breakfast was four crossoints and some fruit for three people for four days and wasn't restocked

bed was uncomfortable and breakfast insufficient

they say they offer breakfast, but only bananas and sugar cookies were provided

breakfast was really basic, one banana and one apple, one croissant from industrial production (not

breakfast on line said good breakfast

only thing we didn’t fully like was that the breakfast includes only contained a small, but delicious, plate of fruits and either coffee or

they would have air condition where you have breakfast because it was so hot and lot of

breakfast could be improved upon during my stay, heavy construction work was taking place on the

poor breakfast, very small pool, no elevator. the staff don't speak english at all.

breakfast was very basic nothing fancy as staying in a hotel but really good taste, the service

good location, very easy to park in the street and walk to the city center. the pool is nice too

pool

try the pancakes at breakfast - they are really good. the pool was amazing.

we loved our balcony with the comfortable chairs and the pool

lovely rooms, nice pool and very friendly staff

the kitchen has everything you need and free water was provided

comfortable beds and rooms, we loved having use of the kitchen

clean room, very comfortable bed, common terrace and spacious and well equipped kitchen

there is a common kitchen that you can use for cooking and has a big fridge

is a great fully stocked kitchen, but a microwave would have been a plus, but everything else was above expectations in the

breakfast was nice, free bikes to use and the pool en rooms were very clean

the breakfast was good and the bar serves drinks and pizza that looked delicious in the evening

constructed, pleasing to the eyes and full of comfort the a/c works wonderful in the units the pool is the perfect for a quick cool down and the bar is always so

clean, pretty, brilliant food, refreshing pool, cannot complain 10/10

bar is filled with guests which makes for great evenings

the pool was the best part super private

and the lagoon 5 min by car or 20 min on foot i liked the mayan decorations around the nice pool and in my room

and the water of the pool was cold

pool wasn’t full to where the water line didn’t reach clean out baskets

clean and big rooms and a nice pool

beautiful swimming pool. available kitchen and coffee. cozy rooms.

the pool was small but perfect for what we needed

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

the pool was always clean and there are chairs to lay down and relax

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard to open

the pool was very refreshing on hot days, and the facilities were spotless

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

shared kitchen is small and it can be very busy when the hotel is full, but other than that nothing to

we especially enjoyed the outdoor grill and pool

the kitchen could be a bit more equipped

very nice hotel with nice grounds and swimming pool with outside communal kitchen and free drinking water

the pool was cleaned twice a day and gets lots of sun

the rooms, the pool, everything is perfect

be fooled the hotels pool is ver small but due to the proximity to the lake not necessary at all

pool is smaller than on the pictures location is a little bit far by walk to reach downtown, we

smallest hotel pool i’ve ever seen :d looks totally different on the picture

cute swimming pool

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

in the evening is very nice just to chill at the pool, with a couple of beers

clean room pool friendly staff breakfast

a bit off the beaten path (surrounded by the jungle), clean and cozy room overlooking the pool, great staff, on-site restaurant with simple options but fair prices; adorable cat, great

refreshing pool after a day in the sun. great staff, owner was very helpful. nice modern rooms.

the fresh pool after a hot day of sightseeing was incredible.

the wifi was good too

peaceful and quiet place -very cozy outdoor areas -wifi worked very well -air conditioning worked well -the hotel was super clean from both outside

great pool

easy car parking, lovely staff, and giant pool in the common area

t a bit small, your car may run out of parking space

rooms and property, loved the pool, the staff was super friendly and helpful, location was terrific with a little trail down to

thanks ud83dude0a pool ud83cudfca‍♀️ with weather clean and fresh

the door leading to the rooftop apartment/pool was more secure

room, pool, free bikes, kayaks and lifecoats, private access to lagoon, great wifi, fresh water, truly

but they did have chairs out there and i saw most of them had a hammock hanging and there was a pool view with cool color changing lights, all that said they were super nice, on call staff and

breakfast concept is good but really you need to supplement what is on offer with extra purchases

the other very nearby hotel la casa lamat serves a lovely breakfast and lunch

place, nice staff, the breakfast package is a nice touch (although don’t expect a full breakfast, it’s 2 toasts per

breakfast on site but nearby, no immediate access to the lagoon, difficult access road due to rocky

i e complimentary breakfast included

friendly & helpful staff, very clean, delicious breakfast

the center in bacalar and you need a car, very bumpy last mile to get to the hotel, very basic breakfast

breakfast in the room overlooking the water was brilliant

the view and breakfast

breakfast served on the covered patio overlooking laguna bacalar

very tasty breakfast

there are two options for breakfast- one is free and one you have to pay for

breakfast is included and enjoyed in raiz, the hotel’s restaurant

the breakfast was good and the bar and sunbathing area overlooking the lagoon was beautiful

nice breakfast but not varient enough

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check in so they could rest

the next days the restaurant and bar just closed, probably because of not so nice weather

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

there was a restaurant and bar with very nice food and drink

simple breakfast included with more choices to choose from

the kitchen lady judith was very friendly so was the bar guy christian the place is very safe

of perfect days on the lagune: good breakfast, kayaks that are included and available any time, a bar where you can grab some cocktail for a reasonable price, and sun beds on the pier

the breakfast was perfect coffee toast and fresh fruit

breakfast included very basic. room was a bit tight but as previously said was comfortable.

nothing (maybe the wifi could be better in the room) (-)wifi is poor. no 4g connection at this area (+) the staff are very nice, helping with everything (taxis, problems with the wifi and etc (-)wifi was bad at our room, but they gave us routers which solved the problem (+) we thought the bungalows were really nice, comfortable bed, strong wifi, strong ac, clean and nice bathroom/shower (+)located directly at the lake free kajak free wifi great people good breakfast good snacks / cocktails parking was no (-)next time i would take a bungalow wifi only worked sometime (-)a bit noisy in the rooms downstairs in he mornings mainly and no wifi in the room (-)no wifi in rooms which was unfortunate. (-) also the wifi wasn't that good, but honestly you go to vacation and relax so we didn't missed to much

hotel is beautiful, the pool is a great idea if you are not that into swimming

we stayed in the bungalow with garden and pool and it was exactly what we hoped for

breakfast i've ever had at a place i'm staying

great location on the lake, romantic, nice staff and breakfast

is very basic but worked great for a reasonable place to stay - super clean - iffy wifi but really amazing for the price - comfy bed - good shower - be sure and bring your own

could use some improvements, like a little better wifi, and the ac remote didn't seem to let me set the ac to what i would have preferred

wifi was good also

enough parking spaces

well equipped kitchen, pool is clean and great temp, and all room amenities work great

breakfast was very good, wifi was only available in the

the rooms are very basic and do not have access to wifi or television

wifi only in common areas available

i had read some negative reviews about the wifi but it worked just fine, maybe because we were in the room next to reception

the road and found a really nice cafe we great coffee & food

wifi is available at the front. but it has really good view.

wifi no hot water no silence waiter

wifi did not work in the rooms

no wifi in the room

wifi didn t in the room only in the lobby.

a/c was excellent, and wifi is very reliable

the view of the lake across the heated infinity pool was unbeatable though

to sit/lay by your pool/the lagoon no cushions on hard slatted chairs

case you would like to see the news etc), the pool was often full of leaves

pool area and sundeck were also top notch

tv wifi didn't work but notified the staff to get it corrected.

design, delicious food, very friendly staff, beautiful views, high speed wifi

excellent wifi for those of us who travel for work

also really good wifi

the room service also didn't come at an extra cost so it was great to order breakfast to the room as

no wifi in the room

wifi very weak

the only think i didn t like was not having wifi in the room

good ac and wifi

no wifi in the cabanas or on the terrace area directly outside the cabana - wifi only available at

good bar inside hotel with tasty cuisine

the bar next door was noisy playing loud music, although this fortunately didn't go on all night

service at the bar and sunbeds is great as well

there is also a cozy bar in the garden with cocktails, snacks, breakfast en lunch

great pier and bar area near the lake

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

cocktails at the bar are great

is no wifi in the rooms

if you look for wifi, big screen tv and room service, you may be better off in cancun

wifi pretty bad

my kids enjoyed the pancakes, the yogurt, the fruit, and granola

highlight are the spa and bungalows over the lagoon

breakfast was forgotten

breakfast was great especially the fresh juices.

the breakfast was perfect with fresh natural juice and the toast cake with some really good homemade

it was really nice to have breakfast included with the room, along with fresh juice each morning

the first room only teased you with the signal of wifi

they have a good wifi setup offering a network throughout the entire location, but internet was down 2 days out of

-wifi is good - you can use the pedalo and kayak

wifi was unfortunately a continuous issue throughout our 4 day stay