had an incredible experience at le suisse spa

very strange for a spa hotel

spa facilities are great (when they're switched on)

was denied use of the amenities and pool because i had my kid with me

can be fairy busy on the weekends, so you might need to remind the staff for room service orders but a lovely experience overall

wi-fi in room and spotty elsewhere; pool not heated; incidental charges - such as bringing a bucket of ice to room and having fireplace

decent spa facilities

the swimming pool and the spa installations are really complete

owners who let us check in extremely late after landing in guatemala and also kindly served us breakfast even though we woke up too late and missed regular hours

the space was super clean and comfortable, the garden was beautiful and the breakfast was delicious

very well maintained, clean, gorgeous garden, very nice and welcoming host, very tasty breakfast

breakfast was good

the breakfast was amazing

we booked a shuttle to and from the airport, that it’s said to be free

beds, free shuttle available at any time, i was picked up at 3:45 am which is earlier than what i saw

they were also very friendly & helped me with booking my airport shuttle to get to my flight super early in the morning

return airport shuttle included in my booking turned out to be only one way

clean rooms, safe area, good breakfast, friendly staff .

hours at dawn), we had to look for a hotel close to the airport, which would allow us to board a shuttle (in our case to panajachel) the next day

bed; good hot shower; basic breakfast and airport shuttle included in price; were able to check in early

the airport shuttle didn't show up and i had to take a taxi

the shuttle service is included

value for money- airport shuttle is free, room was clean

spacious, comfortable rooms, hot water, strong wifi

the host is super helpful - airport shuttle is free - very close to airport - clean room - good wifi - place in terrace to sit - nice hot shower - plug socket next to bed - best place to stay

large, very comfortable room, close to airport with included transfer, good breakfast, good wifi and hot water

close to the airport. clean. wifi. transportation.

not much. they have wifi and breakfast and hot water. feels like you re staying with family

very clean, great breakfast and friendly staff

clean and comfortable. good breakfast.

went the extra mile helping us with money exchange, ride to the airport and cooked a delicious breakfast

it was clean with a bathroom and wifi and a huge bed

free shuttle to airport whenever you

easy check in, safe car parking, airport shuttle, breakfast included

, shuttle is right on time, 3 minutes from the airport

a very hot shower, convenient location to the airport, super friendly staff and one way airport shuttle

the breakfast, the views.

rooms were adequate. breakfast was good. great view.

said it had a restaurant but that’s only open for breakfast only option for food was the staff offered to order a pizza or burger for delivery shower

the views, breakfast, weather so cozy in the room. the staff

breakfast was somewhat limited, but freshly cooked and plenty of it

general the b&b is very comfortable: stylish and newly renovated rooms, good breakfast, free water and very clean

staff were lovely and there was free breakfast that i did sleep through :/ room had an on suite and everything was quite clean

no to-go breakfast option

breakfast was simple yet satisfying, the bed was comfortable, and the room was clean

great breakfast before our long flight. staff were polite and welcoming.

also the wifi was out

wifi wasn t great in the room and would cut in and out

huge room, a/c, strong wifi, amazing restaurant, lovely staff

wifi did not work, when i called the front desk they said they would call me back but nobody ever

pretty new, with all you can expect

great wifi, i was able to stream netflix, no problem

excellent breakfast, wifi and 2 mins away from the airport

d english speaking staff), good wifi, nice breakfast

hot shower, good wifi, comfortable and clean room

wifi is only working perfect in the lobby or the breakfast area

the breakfast was nice, and the staff are super kind and friendly

breakfast was good. people courteous.

good basic guatemalan or american style breakfast.

breakfast, shower and bed

also a lovely breakfast

so close to the airport, the staff were gorgeous, free breakfast in the morning.

tasty breakfast available in the morning

good location, extremely comfortable beds, great breakfast and nice garden

the breakfast was completely adequate for such an affordable stay

great location for the airport, there is a lovely garden out the back and breakfast was great

the breakfast was warm and made instantly according to each one's request, we all very much liked the

they also had the best breakfast we had the entire time we were in guatemala

the courtyard for breakfast was very nice and the person on reception always went above and beyond to help with any

we enjoyed the breakfast in a small but beautiful garden and yoga on a terrace

good breakfast and only a short walk to or from the airport

bed was large and comfortable, room was clean and breakfast was delicious

hot water, air conditioning and wifi all worked well

our room was comfortable and had ac, a mini fridge with water, and wifi

wifi worked well, warm shower

wifi was strong though i didn't test it with a meeting

our room had everything; a cozy bed, pristine bathroom, solid wifi, and diverse tv options

is a beautiful property in a quiet location, with a big courtyard, garden and a pool

staff from the front desk to the person in charge of the parking lot

the best part is the hotel offers free parking

the pool was too cold. i didn t enjoy this on my family didn t like it.

the villa is wonderfull: colonial design, large territory, not a standard pool, good kitchen!

clean, with a great kitchen, bathroom and super friendly staff

ala cart breakfast very good

it is possible to pay for laundry services

lovely staff, delicious breakfast, i would stay here again every time i visited antigua.

we loved the breakfast they had and the staff very very helpful with information about the town and where to go

beautiful garden! good breakfast! very quiet area.

wifi did not work, parking not at premises

great location, lovely setting, great staff, good wifi.

wifi

wifi occasionally spotty.

wifi is a little bit poor.

staff was super nice and they allowed us both early check in and late check out at no extra charge

most importantly however is knowing that all money goes to their ngo supporting local kids to get an education

room faced onto the courtyard and common area / bar and it was pretty noisy at times

the staff is super sweet and helpful with arranging outside services like laundry, drivers, etc

laundry service

property and huge room with good wifi and a very comfy bed

wifi in bed, but if we moved close to the window, we could get a connection

wifi didn't work in certain areas but its comprehensible when its an old house with thick walls

great breakfast, friendly and helpful staff. good and stable wifi, always clean.

bed was a little hard spotty wifi

location great, bed comfortable and wifi excellent.

stable wifi,the water in bathroom is hot. clean the bathroom immediately.

stly with google translation to spanish) and

great wifi and comfy

the wifi works well

had good wifi

the beds are a killer for your back, the rooms insolation inexistent, we spent 8 hours with out wifi and tv, tv does not work and only in spanish if you are lucky, i was locked in my room for one

best part of my stay was the fast wifi, the rest was just ok

breakfast included was perfect

the breakfast includes options which we appreciated because we stayed eight nights

breakfast each day was delicious and the garden & volcano views

breakfast was delicious and the staff were lovely

asked for early breakfast ( 7 am) before we left and were refused

allowed us early check in, luggage storage, airport pick up and drop off

my laundry was done and folded for a very reasonable price

staff was very helpful and accommodating including with late check out during a busy time

the staff was excellent and we were even able to utilize their laundry service which was super helpful

you’ll notice some nice details like usb plugs, laundry bags, blanket, coffee & biscuits, hair drier, nice bedding, netflix etc, it’s all good

r our motorcycle), great rooms, wifi and breakfast

wifi is a bit spotty- it is almost everywhere in guatemala so no surprise

slow wifi

wifi was rough, it worked but it was very weak

the hotel staff was very sweet and we enjoyed the wifi and the parking

wifi signal in the last room at the end of the corridor

great wifi

wifi in the rooms was poor

om 23 if i remember well)

good wifi, hot shower, and very comfortable big rooms

the wifi didn t really work for our 3 night s stay

i expected wifi, but the one provided was working for 2 min in the main hall about of 15 min blackout

wifi was not working most of the time or more than super slow when working

beds were comfortable, the wifi reliable and the shower hot

wifi didn't work, property was locked at all times and sometimes the front desk person wasn't there

wifi wasn t great inside the

the breakfast could have more choices and wifi in the room could ber better

the wifi can be spotty inside the room but i left a staff member know and they fixed it!

slow wifi and bad connectivity in room, hot water takes long

maybe the wifi reception was not the best in our room, but everything else was great.

breakfast area was nice

sheets, warm staff, small number of rooms, impeccably quiet location, good breakfast, attention to detail, gorgeous room, great

breakfast was not included

i loved the rooftop terrace bar and the wonderful seating area for meals

location and facilities. renewed classic palace. great breakfast

free water, coffee and wifi was a bonus

the hot water was ample, wifi strong enough to stream shows at night, and the beds so comfortable

wifi would sometimes cut out

wifi worked poorly, with frequent disconnections

wifi was temperamental, didn t always work. wish price was a bit less.

the wifi in the room was not working, even after i talked with the reception and asked kindly to fix it

room, wifi availability, not available services

wifi is imposibble to work with

wifi works fine

there was no information about wifi in the room.

no coffee for costumers, wifi signal very poor

the wifi is very slow

wifi signal could have been stronger to reach our room

we also had wifi

super nice staff, good breakfast, quality of sleep, fast wifi, plenty of plugs, great location

laundry service was poor

their laundry service is great and fairly priced

we could store our luggage and they could help us with our laundry very quick

- comfortable beds, clean rooms - breakfast was really good - great wifi - all in all this place was great

services, romo, wifi

great pool. the staff is friendly. the rooms are very clean. the wifi is good.

wifi was awful

we used the spa every day while staying there -

the hotel is small and quaint but we could use the porta hotel pool just down the road, we didn t realise this when booking - it is also a lovely hotel with

the breakfast was fantastic

the adjacent porta hotel antigua is open for a beautiful and free buffet breakfast each day

the breakfast and the view from the terrace the next morning was amazing

breakfast was delicious rooftop

was great, the staff, the food, the location and the wifi

rooms with nice storage areas, big bathrooms with lots of counter space, lovely gardens, good wifi, wonderful free breakfast and great staff

room to noise they never gave me the wifi password

good breakfast, although not included for kids in the reservation

good breakfast, although not included for kids in the reservation

delicious, fresh breakfast. beautiful old spanish style rooms with many private balconies.

beautiful rooms and amazing views from the pool. very nice staff.

rooms were beautiful & clean views from the pool were great & they treated us with so much kindness for our wedding night

pool is much smaller than expected and not conveniently situated

pool is small but a beautiful setting

wifi works in the room

the wifi was weak - we could scroll the web most days but not take video calls

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

wifi sucked

limited facilities like no spa or pool, bathroom could have been a bit more spacious

breakfast was delicious with a stunning view from the terrace. wifi worked well.

the wifi connection in the bedrooms was not good

good wifi

after long travels and unreliable wifi all over belize and guatemala i booked with el carmen and had a great meeting with my clients

rnered, room 32)

the breakfast consisted of a platter of fruits and a little pancake

there's a restaurant and a bar at the hostel

place; beautiful courtyard with seating and a fire lit in the evenings as well as two indoor bar areas (generous happy hour and decent beers on tap)

and friendliness of staff, bar with live music attached so if you want a quiet place choose another spot during the weekend

great drinks and beer selection, great breakfast, incredibly helpful staff, a cute little terrace, and absolutely great live music in a

wifi was not working in the room, it worked fine in the lobby area but it wasnt connected well in

not having hot water but we didn't have that experience and we were impressed with how good the wifi was

fact that they turned off the wifi 10 min after we got there and didn t turn it back on until we asked at breakfast

very patchy wifi and very noisy outside the rooms in the evenings and mornings.

wifi wasn't good at room, very bad reception

kitchen down below

also guests were respectful, the staff is awesome, nice two terraces with view of volcano, and kitchen facilities

hot water, good terrace with sun chairs and tables to sit at, well equipped kitchen

big kitchen (but i never used it)

the shared kitchen is very well equipped and clean

large, clean room, good wifi. good breakfast.

from free umbrellas on rainy days to reliable wifi, everything met or exceeded expectations

wifi works fine

get told much information by the staff on arrival, for example the wifi passcode or where the pool was

the wifi wasn't good--it kept losing connection

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the loft area

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the loft area

no wifi in the rooms. some coffee would be awesome but not a deal breaker.

i work on line and found the wifi and work space was top notch - even for bandwidth rich zoom calls - great views of the valley

great location, the best staff, cozy and good value hotel -- don't miss it. great wifi

wifi didn t work from my room. i had to go the lobby.

close to the centre and fast wifi

super friendly & helpful staff. room was clean and comfortable. nice public areas. good wifi.

christian was such a sweet host! everything was clean, the wifi was great. highly recommend

the wifi didn't work well in the room

typical breakfast is superb

very cute, beautiful art and artifacts for decor; super helpful staff; good breakfast.

setting and breakfasts, very quiet and spacious rooms, very centrally located, off-street parking available

parking is not on the premises

i liked the property itself. i also liked the staff and the free breakfast.

more breakfast choices

the parking situation is a little difficult to coordinate each time you want to park or depart

has a swimming pool and sauna

lovely pool area

we had the room with spa access which was so cool being able to walk from our room to the spa in our robes and have our

the kids were very comfortable

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were never given to them (they were)

were a little firm--could not order off the breakfast menu--should have been explained--better wifi--

no window , telephone or key for the safe in our room. wifi was too slow in the evening.

wifi didn t work in our room but we had mobile internet so for us it was not a problem

the location of the hotel was great. wifi was great. comfy bed. breakfast was good.

the wifi, u have to fix it & to make it better, some time not work

staff was helpful to arrange for expedited laundry services after an outing to acatenango

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

the kitchen was excellent and very handy, and the rooftop garden was beautiful with amazing views

first room i was assigned was in a dark corner next to the laundry room

convenient common fully equipped kitchen area for guests

quality cotton bedding and there are laundry

we also benefited from an excellent (and super, super fast) laundry service for a very reasonable price

good customer service resourceful and friendly my laundry was done ( for a fee)

very easy on early check in

great price for doing laundry

the room was spacious & i found the wifi to be strong enough for streaming

wifi poor at times

wifi

room, clean bathroom, comfortable bed, wifi strong, good location close to alot of restaurants, stores and spas if you are looking for

cable tv and good wifi in the rooms

and steady wifi

the bedroom had high ceiling, tv, ac, free wifi, hair dryer, safe, desk, small table and chairs

wifi terrible

nice warm pool and well equipped gym which they are even going to upgrade

but you can pay additionally for a great buffet in the restaurant or ask for room service

walking distance to all places in the city and close to the oasis spa which is a great place for a nice massage after a long walk

breakfast was poor, room not ready at check in time, coffeeshop and bar not open...

like the location, kindness of the staff, peacefulness, spa massage fantastic, style of the building and spacious rooms

our room had a kitchen with stove, oven, full-size fridge freezer

room with small kitchen which was very helpful to have

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

the breakfast prepared was homemade, authentic guatemalan cuisine, and very delicious

great location near the center. and very good local breakfast

they have a own laundry and they wash everything after a customers visit - even the blankets

breakfast is priced separately, and is more expensive than in

wifi works very well in the restaurant, pool, and garden but can be unreliable in the room

the wifi did not res h the second floor as much

week wifi in rooms but very good on patio.

wifi was weak

wifi was only available in the halls and not in the rooms and it s five blocks away from where

they offer laundry services for 3-6 euros, depending on the load

the laundry service shrank/damaged my clothes beyond repair

couldn’t do laundry because it was saturday night and there is no laundry on sunday

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the detergent

wifi worked well in our room next the the kitchen

location - very central, super friendly staff, good wifi and hot showers, clean and more importantly spacious

wifi was super strong

location, strong wifi, hot shower

caused some issues with hot water, no wifi and most of the last day in the dark

only complaint if i have to have one was the breakfast isn’t good

the complimentary breakfast was fine but minimal given the cost of the room

included breakfast was not as great - you’d have to order a la carte options for additional cost

dinners and breakfast were delightful, and the service was personalized and attentive

the staff was outstanding and the breakfast was delicious

the hotel’s restaurant is fantastic, as is the spa that operates out of the same building

hotel has restaurant and bar on site

the ladies serving breakfast were so lovely and polite

great breakfast quiet good roof top terrace

the beds, showers, ambiance, wifi and daily filtered water were great

beds were hard as a rock, wifi did not connect to room.

wifi not real fast, but strong enough

reception

n who did not care carefully about our needs and questions, women being far better) wifi difficult to catch sometimes and