had several dinners there- especially the pizzas after a long day of tour excursions 3) swimming pool was beautifully located in a very prettily manicured garden that was very peaceful 4) hotel

the best part is the hotel offers free parking

the parking.

staff from the front desk to the person in charge of the parking lot

due to covid you had to reserve the pool. hard to find a tuk-tuk or taxi in this area.

at first i thought the wifi signal wasn t great, but i used it with ease after jumping on and off a tethering device i

great breakfast, friendly and helpful staff. good and stable wifi, always clean.

wifi didn't work in certain areas but its comprehensible when its an old house with thick walls

wifi was functional majority of stay and hot water plentiful

wifi worked well

lovely staff, delicious breakfast, i would stay here again every time i visited antigua.

it is possible to pay for laundry services

- the breakfast was included and wonderful

and beautiful garden courtyard- breakfast was nice and convenient to have included -lovely views on the terrace - quiet area away

we loved the breakfast they had and the staff very very helpful with information about the town and where to go

the staff is super sweet and helpful with arranging outside services like laundry, drivers, etc

great food and bar here too

most importantly however is knowing that all money goes to their ngo supporting local kids to get an education

room faced onto the courtyard and common area / bar and it was pretty noisy at times

laundry service

wifi

wifi is a little bit poor.

wifi occasionally spotty.

wifi did not work, parking not at premises

great location, lovely setting, great staff, good wifi.

additionally, the laundry service was efficient and convenient, which was much appreciated during our extended stay

you’ll notice some nice details like usb plugs, laundry bags, blanket, coffee & biscuits, hair drier, nice bedding, netflix etc, it’s all good

staff was very helpful and accommodating including with late check out during a busy time

updating some of the hotel's art while we were staying there and the owner,gustavo, covered our laundry service for the minor inconvenience

allowed us early check in, luggage storage, airport pick up and drop off

stly with google translation to spanish) and

location great, bed comfortable and wifi excellent.

i also didn't see the wifi until the day i was leaving

great wifi and comfy

very quiet, very clean, excellent wifi signal

the beds are a killer for your back, the rooms insolation inexistent, we spent 8 hours with out wifi and tv, tv does not work and only in spanish if you are lucky, i was locked in my room for one

best part of my stay was the fast wifi, the rest was just ok

had good wifi

asked for early breakfast ( 7 am) before we left and were refused

breakfast was delicious and the staff were lovely

the ladies at breakfast were helpful and the food was delicious

the central garden was a beautiful and relaxing place for a nice breakfast and for an evening drink

we stayed 10 nights and were very happy with the comfortable bed, hot shower, breakfast and cleanliness of the entire property

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good price-value

wifi in the rooms was poor

great wifi

wifi is basically nonexistent

internet in my room didn t work, i had to stand by the door to catch wifi

wifi but it was the storm that stopped the wifi so it's not their fault

the breakfast could have more choices and wifi in the room could ber better

maybe the wifi reception was not the best in our room, but everything else was great.

the free wifi is reliable

wifi was intermittent

very welcoming, secure parking

wifi on the room was not available except by a little corner by the window.

r our motorcycle), great rooms, wifi and breakfast

the hotel staff was very sweet and we enjoyed the wifi and the parking

wifi is a bit spotty- it is almost everywhere in guatemala so no surprise

beds were comfortable, the wifi reliable and the shower hot

i expected wifi, but the one provided was working for 2 min in the main hall about of 15 min blackout

wifi was not working most of the time or more than super slow when working

the wifi was pretty terrible too

the wifi didn t really work for our 3 night s stay

the internet or wifi service is very bad

the wifi is very slow

wifi signal could have been stronger to reach our room

we also had wifi

wifi. breakfast. service.

wifi was a bit slow

in each room day staff were nice & spoke english good location, a few blocks from the main park wifi was mostly good - not lightning fast, but i didn't have problems with doing zoom

wifi worked poorly, with frequent disconnections

great hot water shower, amazing linens and excellent wifi

free water, coffee and wifi was a bonus

laundry service was poor

their laundry service is great and fairly priced

we could store our luggage and they could help us with our laundry very quick

rooftop terrace is amazing spot to drink fabulous mojito’s or sangria expertly made by the bar and gaze at the volcanoes super comfy bed and pillows

facilities breakfast, percy amazing employee would arrange and take care of everything

i loved the rooftop terrace bar and the wonderful seating area for meals

that there will be a wedding (some part of the hotel would then not be accessible) no swimming pool

it was great being able to use the pool at their sister hotel too

delicious, fresh breakfast. beautiful old spanish style rooms with many private balconies.

pool is much smaller than expected and not conveniently situated

beautiful rooms and amazing views from the pool. very nice staff.

rooms were beautiful & clean views from the pool were great & they treated us with so much kindness for our wedding night

pool is small but a beautiful setting

services, romo, wifi

great pool. the staff is friendly. the rooms are very clean. the wifi is good.

- comfortable beds, clean rooms - breakfast was really good - great wifi - all in all this place was great

wifi was awful

the facility is beautiful and clean it is 5 blocks from the center. they offer secure parking

also guests were respectful, the staff is awesome, nice two terraces with view of volcano, and kitchen facilities

big kitchen (but i never used it)

large kitchen

the shared kitchen is very well equipped and clean

the rooms are in a very good condition and the equipped kitchen is a big bonus

wifi was free of

fact that they turned off the wifi 10 min after we got there and didn t turn it back on until we asked at breakfast

location, staff, a/c, wifi, breathtaking views from the terrace, free delicious breakfast to start your day, safe

the wifi came and went probably because of the thick walls.

wifi was not working in the room, it worked fine in the lobby area but it wasnt connected well in

close to a bar (party hostel) so thursday, friday and saturday it's party until 0300

the “continental” breakfast isn’t continental by american means (in usa a continental breekfast is an included

i emailed before checking if we could have breakfast at 7am because we were climbing acatenango at 7

great drinks and beer selection, great breakfast, incredibly helpful staff, a cute little terrace, and absolutely great live music in a

also, very noisy, bar gets packed and rooms are literally next to the bar

nderful views of the volcano and the mountainside)

staff, excellent breakfast, nicely decorated rooms, thick mattresses, and access to the large pool of their mother hotel at 1 block

building and rooms, super well styled and comfortable, amazing breakfast

the pool & gym at porta also open to casa encantada guests

added bonus is being able to use the pool/grounds and gym at the hotel across the street

get told much information by the staff on arrival, for example the wifi passcode or where the pool was

poor wifi signal, smaller pool than what i expected, no gym or sauna area.

wifi in rooms could have been better

the wifi wasn't good--it kept losing connection

large, clean room, good wifi. good breakfast.

room to noise they never gave me the wifi password

was great, the staff, the food, the location and the wifi

rooms with nice storage areas, big bathrooms with lots of counter space, lovely gardens, good wifi, wonderful free breakfast and great staff

good breakfast, although not included for kids in the reservation

arrange private transportation, you do not want to drive in this city and while there is safe parking within this hotel, finding parking spots within antigua is very difficult

wifi sucked

the wifi was weak - we could scroll the web most days but not take video calls

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

wifi works in the room

i liked the spa tub and the security of the place. it was also very quiet and clean.

beautiful, impeccable, nice staff, amazing breakfast

the room was huge, the breakfast was awesome and all the staff exelent

setting and breakfasts, very quiet and spacious rooms, very centrally located, off-street parking available

great breakfast

the breakfast was great

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the loft area

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the loft area

staff were helpful with all our questions, organising tours, laundry etc

the pool was clean and had a mix of loungers in the sun and shade

the pool was clean and my kids enjoyed it very much

the pool is absolute highlight, specially when traveling with kids

we had the room with spa access which was so cool being able to walk from our room to the spa in our robes and have our

the way the bill was itemized to reflect food charge

breakfast was delicious with a stunning view from the terrace. wifi worked well.

wifi was amazing and the workers were so kind and helpful

good wifi

the wifi connection in the bedrooms was not good

i work on line and found the wifi and work space was top notch - even for bandwidth rich zoom calls - great views of the valley

ensuite bathroom, fan and outlets and wifi provided, not much could be better especially for the value

good wifi

great location, good wifi,

wifi didn t work from my room. i had to go the lobby.

wifi didn t work in our room but we had mobile internet so for us it was not a problem

no window , telephone or key for the safe in our room. wifi was too slow in the evening.

no wifi in room

the wifi, u have to fix it & to make it better, some time not work

says it has superfast wifi, but that was not true as it was a challenge to connect to do work

placed next to public coffee and laundry room

laundry available per bag, small or big so not per piece

first room i was assigned was in a dark corner next to the laundry room

personal, my room was next to the laundry room and the stuff woke me up very early (they were talking and make so much

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

very easy on early check in

great price for doing laundry

quality cotton bedding and there are laundry

we also benefited from an excellent (and super, super fast) laundry service for a very reasonable price

good customer service resourceful and friendly my laundry was done ( for a fee)

the wifi was also difficult to configure and then was slow once connected

reception

n who did not care carefully about our needs and questions, women being far better) wifi difficult to catch sometimes and

t working in room 204)

no wifi connection in the room

wifi in my room

poor wifi

wifi. variable. dropped al 3 of my devices frequently.

wifi worked quite well :)

working wifi

the laundry service shrank/damaged my clothes beyond repair

they offer laundry services for 3-6 euros, depending on the load

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

couldn’t do laundry because it was saturday night and there is no laundry on sunday

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the detergent

wifi was a little slow when working remotely

typical house with a small garden very nice staff comfortable room and bed good wifi quiet and safe

quiet, super clean, nice design, garden, good wifi and amazingly helpful staff

decent wifi clean helpful staff

as a digital nomad, the wifi worked perfectly

location - very central, super friendly staff, good wifi and hot showers, clean and more importantly spacious

caused some issues with hot water, no wifi and most of the last day in the dark

wifi works

wifi worked well in our room next the the kitchen

location, strong wifi, hot shower

have stayed at many fine hotels, but this raises the bar far beyond any expectations

is beautiful, with a maze of courtyards, dining rooms, rooftop sitting/eating areas, shops, spa business etc

they also organized our spa treatment, which was exceptional

bedroom super comfy, breakfast delish ,spa massage was soo relaxing ud83dude0c christopher in the front desk was

the ladies serving breakfast were so lovely and polite

our room had a kitchen with stove, oven, full-size fridge freezer

even though we didn’t use the kitchen area, it was very big and well equipped

it says its a hotel & spa while the only “spa” thing they have is a room where you can book massages

gym is a few doors away, rainbow cafe is across the street as is el deposito an excellent bar eaterie

breakfast was not great and limited selection. bar is small and not very enticing

strong wifi

the room was spacious & i found the wifi to be strong enough for streaming

a bit hot when we were there but they had fans, good wifi

room, clean bathroom, comfortable bed, wifi strong, good location close to alot of restaurants, stores and spas if you are looking for

cable tv and good wifi in the rooms

the bedroom had high ceiling, tv, ac, free wifi, hair dryer, safe, desk, small table and chairs

and steady wifi

wifi terrible

parking is free, which is a great perk

good food at the breakfast buffet

very helpful stuff and the convenient spot, the useful extra services like laundry and the nice breakfast

also positiv is, the terasse, the good coffee, breakfast and smoothie

great location near the center. and very good local breakfast

breakfast is priced separately, and is more expensive than in

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

wifi not good

there was a wifi zone in my room, but i didn't really have much wifi coverage in my room

the wifi is almost unusable

nice staff, great wifi signal great location

wifi was sometimes down

welcoming staff, cute, clean, good wifi, great location and nice fresh breakfast.

specially in the room we had almost no connection

nice colonial building with spirit, clean rooms, good wifi and very tasty breakfast.

wifi is good and the buffet breakfast is simple but adequate

nothing except maybe the wifi that's not reaching some of the rooms.

wifi could ve had stronger connection.

the bad wifi.

2) there's no working wifi

we had wifi as well

for this price i would expect a better breakfast. it was pretty basic; bread, fruits and coffee

breakfast served a little late

breakfast was wonderful and staff were so helpful

didn’t take advantage of the breakfast

very good breakfast indeed

also they charge 40q a lb for laundry which was literally outrageous

wifi was weak

the wifi wasn't available in the hotel room.

the wifi did not res h the second floor as much

wifi was only available in the halls and not in the rooms and it s five blocks away from where

week wifi in rooms but very good on patio.

beds were very comfy and a nice view for breakfast

our room was comfortable and pretty quiet, the breakfast is generous and delicious, and the view from the rooftop terrace is wonderful

the breakfast is like you are eating from your grandma’s home delicious and filled with love

breakfast was huge

breakfast is perfect

great hotel, good location and cheap laundry service !

excellent and kind staff, good breakfast, comfortable rooms.

they remembered that i preferred to have tea and not coffee for breakfast and they would always bring me tea afterwards - it honestly felt like home while i was

i enjoyed breakfast too

literally 2 blocks away from the arch and the main church/food market breakfast included was

the breakfast is great

very strange for a spa hotel

spa facilities are great (when they're switched on)

had an incredible experience at le suisse spa

great location. lovely staff. laundry was done very well.

excellent location, kitchen to share

there is a communal kitchen, living room and patio area along with a rooftop deck

kitchen equipment is mostly broken

staff friendly and helpfull kitchen free of use terrace with amazing view on volcano

the location was fine and the laundry service offered was good.

location is good, breakfast is great. employees friendly.

the walls were thin and you could hear people outside very clearly, as well as the noise from the bar downstairs

the breakfast was tasty and the rooftop bar was excellent

bedrooom opened onto dining area and the hotel bar pumped music out all day until 11pm which is only 2m from bedroom

staff listened to my concerns about hotel bar playing music so close to the one the one room downstairs and turned it down/off and eventually

the views from the rooftop patio are breathtaking while the bar and restaurant is of the highest quality

facilities were great, we used the kitchen a few times, the showers were hot and powerful and the wifi was good

good location, great wifi in rooms, rooftop view of volcanoes.

wifi worked great

- wifi in the budget room is a bit weak

the wifi wasn t very strong in my room.

great location, comfortable beds, good wifi! staff we friendly and rooms were cleaned every day.

the room was a decent size, the bed was comfortable, wifi worked well, pillows were decent, location was great

the roofterrace was amazing. very good breakfast. the staff is very friendly.

the hotel was exceptionally clean. outstanding staff. breakfast and wifi were good.

laundry is located just 1 minute from hotel

we used the laundry service the hotel recommended (and is affiliated with) and one shirt was damaged

the place it’s beautiful, clean and the breakfast was delicious

pool was very small

wifi was not working in the room, only in the

room doesn't have a/c, and the wifi reception doesn't work in the room

re like a paddling pool for children), wifi did not reach bedrooms which is very annoying

no wifi between 12-7am

also they even packed breakfast to go, because early check out

delicious breakfast included

the breakfast is also really good value for being included in the room price

happy staff, very clean rooms ( i stayed each end of my trip), lovely fresh breakfast

we had a busy schedule and they made sure we had our breakfast before leaving as well as always answered to all our questions and gave us suggestions of

coffee - quiet and great view from the roof terrace - big room, fresh bed sheets, tv, great wifi, comfortable bed

the wifi was strong and i was able to work remotely

the wifi was spotty every now and then but otherwise this place was perfect!

wifi

nice and clean rooms location access to kitchen roof terrace good wifi

they even offer a cheap laundry

cleanliness, warm staff, quiet sleep, laundry service is a plus, and of course its location

appreciated the early check in (free) as well

basic kitchen and a very good and fast laundry service

they also offer a laundry service which was quick and well priced

wifi is decent if you want to work and there is a restaurant at the front of the property which