had an incredible experience at le suisse spa

very strange for a spa hotel

spa facilities are great (when they're switched on)

clean, with a great kitchen, bathroom and super friendly staff

the rooms are in a very good condition and the equipped kitchen is a big bonus

comfy beds, beautiful terrace, nice bathrooms, friendly staff, well equiped kitchen

kitchen down below

also guests were respectful, the staff is awesome, nice two terraces with view of volcano, and kitchen facilities

room did not have a window to the outside but rather into the kitchen which was not made clear online

at first i thought the wifi signal wasn t great, but i used it with ease after jumping on and off a tethering device i

wifi was functional majority of stay and hot water plentiful

great breakfast, friendly and helpful staff. good and stable wifi, always clean.

bed was a little hard spotty wifi

wifi in bed, but if we moved close to the window, we could get a connection

the staff had kids at the schools and were well-informed about the impact the hotel was making

staff was super nice and they allowed us both early check in and late check out at no extra charge

the cause of the hotel funding school kids is amazing too and feels good for travelling

most importantly however is knowing that all money goes to their ngo supporting local kids to get an education

that helps education for the kids

good wifi, hot shower, and very comfortable big rooms

wifi signal in the last room at the end of the corridor

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good price-value

om 23 if i remember well)

wifi is basically nonexistent

maybe the wifi reception was not the best in our room, but everything else was great.

wifi but it was the storm that stopped the wifi so it's not their fault

the breakfast could have more choices and wifi in the room could ber better

slow wifi and bad connectivity in room, hot water takes long

the wifi can be spotty inside the room but i left a staff member know and they fixed it!

large, clean room, good wifi. good breakfast.

wifi in rooms could have been better

the wifi wasn't good--it kept losing connection

from free umbrellas on rainy days to reliable wifi, everything met or exceeded expectations

get told much information by the staff on arrival, for example the wifi passcode or where the pool was

and a great laundry service

they also do laundry at the front desk

my laundry was done and folded for a very reasonable price

additionally, the laundry service was efficient and convenient, which was much appreciated during our extended stay

in house laundry service was quick and convenient

we could store our luggage and they could help us with our laundry very quick

laundry service was poor

their laundry service is great and fairly priced

the wifi is very slow

no coffee for costumers, wifi signal very poor

wifi signal could have been stronger to reach our room

the internet or wifi service is very bad

super nice staff, good breakfast, quality of sleep, fast wifi, plenty of plugs, great location

rooms were beautiful & clean views from the pool were great & they treated us with so much kindness for our wedding night

delicious, fresh breakfast. beautiful old spanish style rooms with many private balconies.

pool is small but a beautiful setting

beautiful rooms and amazing views from the pool. very nice staff.

pool is much smaller than expected and not conveniently situated

wifi was a little slow when working remotely

as a digital nomad, the wifi worked perfectly

decent enough wifi, water never got too hot but didn t really bother us

a clean room, a comfortable bed, a decent wifi connection

strong wifi and just a short walk from the centre

wifi worked poorly, with frequent disconnections

in each room day staff were nice & spoke english good location, a few blocks from the main park wifi was mostly good - not lightning fast, but i didn't have problems with doing zoom

cold a/c, good wifi, great hot showers

great hot water shower, amazing linens and excellent wifi

free water, coffee and wifi was a bonus

wifi did not work, parking not at premises

great location, lovely setting, great staff, good wifi.

wifi

wifi was problematic

wifi is a little bit poor.

also, the breakfast was delicious

the breakfasts on the patios - yummy and beautiful

julisa was amazing for helping us with tours and made a perfect breakfast

for this price i would expect a better breakfast. it was pretty basic; bread, fruits and coffee

very good breakfast indeed

wifi wasn't good at room, very bad reception

not having hot water but we didn't have that experience and we were impressed with how good the wifi was

location, staff, a/c, wifi, breathtaking views from the terrace, free delicious breakfast to start your day, safe

wifi was not working in the room, it worked fine in the lobby area but it wasnt connected well in

the wifi came and went probably because of the thick walls.

the bad wifi.

we had wifi as well

2) there's no working wifi

wifi could ve had stronger connection.

i expected wifi, but the one provided was working for 2 min in the main hall about of 15 min blackout

wifi was not working most of the time or more than super slow when working

the wifi did not work, the room was dirty, the upstairs lounge blasted disco music until eleven or

the wifi didn t really work for our 3 night s stay

beds were comfortable, the wifi reliable and the shower hot

more breakfast choices

the breakfast was unbelievable

great breakfast

the room was huge, the breakfast was awesome and all the staff exelent

beautiful, impeccable, nice staff, amazing breakfast

you can getvyour laundry done across the street

the ladies at breakfast were helpful and the food was delicious

asked for early breakfast ( 7 am) before we left and were refused

the breakfast is good, the cleaning and fresh toiletries

the breakfast includes options which we appreciated because we stayed eight nights

staff was very friendly and helpful and the included breakfast was excellent

beautiful garden! good breakfast! very quiet area.

it's a beautiful old villa with a lovely garden and the breakfast is great

were super friendly, breakfast was good, courtyard was cute, and the view from the roof is solid

and beautiful garden courtyard- breakfast was nice and convenient to have included -lovely views on the terrace - quiet area away

options with coffee, fruits, etc) and wifi, friendly staffs who speak english a little

great wifi and comfy

stable wifi,the water in bathroom is hot. clean the bathroom immediately.

stly with google translation to spanish) and

location great, bed comfortable and wifi excellent.

laundry service good

the kids were very comfortable

loved the view to the pool- staff incredibly helpful with luggage and great attitude towards kids decor and pool is great quiet &

love the location, the pool and the pet friendliness...

staff were helpful with all our questions, organising tours, laundry etc

the beds are a killer for your back, the rooms insolation inexistent, we spent 8 hours with out wifi and tv, tv does not work and only in spanish if you are lucky, i was locked in my room for one

best part of my stay was the fast wifi, the rest was just ok

had good wifi

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the loft area

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the loft area

had a great big tv in the room but it struggled with the wifi connection breakfast was very basic nothing to get excited about

and friendliness of staff, bar with live music attached so if you want a quiet place choose another spot during the weekend

the breakfast consisted of a platter of fruits and a little pancake

the breakfast included - oh my, was delicious

the “continental” breakfast isn’t continental by american means (in usa a continental breekfast is an included

room far from wifi

horrible wifi

there was a wifi zone in my room, but i didn't really have much wifi coverage in my room

nice staff, great wifi signal great location

wifi was sometimes down

n who did not care carefully about our needs and questions, women being far better) wifi difficult to catch sometimes and

beds were hard as a rock, wifi did not connect to room.

reception

no wifi connection in the room

wifi not real fast, but strong enough

great location, comfortable beds, good wifi! staff we friendly and rooms were cleaned every day.

the room was a decent size, the bed was comfortable, wifi worked well, pillows were decent, location was great

the breakfast was delicious

the breakfast is also really good value for being included in the room price

staff, delicious homemade breakfast, amazing location

breakfast was great (large bowl of fresh fruit and yogurt and granola, along with fresh papaya

happy staff, very clean rooms ( i stayed each end of my trip), lovely fresh breakfast

the villa is wonderfull: colonial design, large territory, not a standard pool, good kitchen!

the pool was not heated and it needed to be cleaned

the parking.

the pool was too cold. i didn t enjoy this on my family didn t like it.

staff from the front desk to the person in charge of the parking lot

wifi in my room

poor wifi

even the wifi signal is low

working wifi

the second one didn t have a good wifi connection and i found two roaches on the room

the staff was super friendly and breakfast was delicious

staff was lovely, breakfast was tasty

the breakfast is great

i enjoyed breakfast too

they remembered that i preferred to have tea and not coffee for breakfast and they would always bring me tea afterwards - it honestly felt like home while i was

super friendly staff, wifi on common areas was very good

r our motorcycle), great rooms, wifi and breakfast

wifi is a bit spotty- it is almost everywhere in guatemala so no surprise

wifi on the room was not available except by a little corner by the window.

the hotel staff was very sweet and we enjoyed the wifi and the parking

wifi is very good, there is a fan in a room, breakfast is exceptional and the hotel is very

the wifi is kinda slow.

nothing except maybe the wifi that's not reaching some of the rooms.

there were lots of english magazines and the wifi was

wifi in the rooms does not work, breakfast is not too extensive but a nice bite.

good wifi

ensuite bathroom, fan and outlets and wifi provided, not much could be better especially for the value

excellent wifi and co working space, ideal as i had a few days of work to do, nice to have a comfortable

great location, good wifi,

i work on line and found the wifi and work space was top notch - even for bandwidth rich zoom calls - great views of the valley

it’s a complex for weddings or celebrations where the family could stay, they don’t have pool or nice restaurants, they send you to porta hotel to use pool restaurants and it’s cheaper

breakfast was not included

i loved the rooftop terrace bar and the wonderful seating area for meals

rooftop terrace is amazing spot to drink fabulous mojito’s or sangria expertly made by the bar and gaze at the volcanoes super comfy bed and pillows

breakfast area was nice

great pool. the staff is friendly. the rooms are very clean. the wifi is good.

- comfortable beds, clean rooms - breakfast was really good - great wifi - all in all this place was great

wifi was awful

services, romo, wifi

e photo below-this was less than $30 us and it was superb

wifi was terrible if there was any signal at all

the wifi didn t work

no wifi in room

were a little firm--could not order off the breakfast menu--should have been explained--better wifi--

the wifi, u have to fix it & to make it better, some time not work

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

wifi sucked

the wifi was weak - we could scroll the web most days but not take video calls

wifi works in the room

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

wifi is decent if you want to work and there is a restaurant at the front of the property which

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the detergent

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

the laundry service shrank/damaged my clothes beyond repair

they offer laundry services for 3-6 euros, depending on the load

couldn’t do laundry because it was saturday night and there is no laundry on sunday

it had the added benefit of having a massage spa right in the lobby of the hotel which we used extensively

they also organized our spa treatment, which was exceptional

delicious breakfast

great breakfast quiet good roof top terrace

the breakfast was delicious

caused some issues with hot water, no wifi and most of the last day in the dark

location - very central, super friendly staff, good wifi and hot showers, clean and more importantly spacious

wifi was super strong

wifi worked well in our room next the the kitchen

wifi works

wifi was very stable and fast

good stable wifi

clean facilities, friendly staff, comfortable, and great wifi

the wifi was spotty every now and then but otherwise this place was perfect!

good wifi pretty bedroom comfy bed helpful staff - readily available

the breakfast was tasty and the rooftop bar was excellent

there is a nice terrace where you can eat your breakfast and watch the volcanoes nearby

room was the last one available so near the front and the noise of the bar, the street, and neighboring dogs

breakfast was so yummy

the breakfast is full of fruits, and the people of the hotel are super friendly and clean

the location is very good if you need to park your car inside the hotel parking and walk around

we requested parking on site and it worked out well

there is parking inside for guests and a beautiful

we also benefited from an excellent (and super, super fast) laundry service for a very reasonable price

good customer service resourceful and friendly my laundry was done ( for a fee)

quality cotton bedding and there are laundry

very easy on early check in

great price for doing laundry

free coffee and water and a shared kitchen and fridge you can use

first room i was assigned was in a dark corner next to the laundry room

the kitchen was excellent and very handy, and the rooftop garden was beautiful with amazing views

we didn't need a kitchen except the fridge, but it was fine

also the availability of a kitchen to store / prepare food

location is good, breakfast is great. employees friendly.

the pool & gym at porta also open to casa encantada guests

photos distort the size of the courtyard pool, which is just for decoration

the breakfast is included and it was delicious - served in the rooftop restaurant which is beautiful -

nu vs just tipico), staff was all super nice

) my daughter and i had breakfast on the rooftop terrace each morning

there was mold on the walls in our room and the wifi had poor connection

the wifi connection is bad when you are in the back rooms.

wifi was not working during our stay

wifi reception is bad and when it's not the connection is very slow

wifi sometimes drops.

rooms with nice storage areas, big bathrooms with lots of counter space, lovely gardens, good wifi, wonderful free breakfast and great staff

was great, the staff, the food, the location and the wifi

room to noise they never gave me the wifi password

the free parking is private and safe

the kids really loved exploring the grounds

also they charge 40q a lb for laundry which was literally outrageous

breakfast was poor, room not ready at check in time, coffeeshop and bar not open...

gym is a few doors away, rainbow cafe is across the street as is el deposito an excellent bar eaterie

it says its a hotel & spa while the only “spa” thing they have is a room where you can book massages

room with small kitchen which was very helpful to have

even though we didn’t use the kitchen area, it was very big and well equipped

with everything in walking distance, nice sunny terrace with fabulous views of the volcanos, good wifi, comfy beds, free drinking

wifi worked great

facilities were great, we used the kitchen a few times, the showers were hot and powerful and the wifi was good

- wifi in the budget room is a bit weak

the wifi didn't reach my room.

great breakfast and coffee. clean room and friendly hosts.

they also offer meals, laundry service, and airport shuttle although all three are extra cost

very helpful stuff and the convenient spot, the useful extra services like laundry and the nice breakfast

she even offers delicious breakfast for low cost

they have a own laundry and they wash everything after a customers visit - even the blankets

the way the bill was itemized to reflect food charge

wifi was amazing and the workers were so kind and helpful

good wifi

breakfast was delicious with a stunning view from the terrace. wifi worked well.

the wifi

they also offer a laundry service which was quick and well priced

fair price. good and speedy laundry.

free filtered water and coffee/tea facilities friendly staff paid but very quick laundry

they even offer a cheap laundry

laundry for a reasonable price