needs more lighting in parking lot

very quiet and cozy. big parking. clean and rather big rooms.

great hotel with all the amenities, free parking and internet

the parking was extensive with plenty of space

parking is free

breakfast exceeds what's offered at other best western hotels ,and the spa tub bathroom is the best i've seen and better priced then other bestestern plus hotels

the breakfast was excellent-a wider variety of egg options than

the breakfast is awesome and the woman who handles the breakfast works so hard and is truly wonderful

the fitness room was closed

room was clean. breakfast was good.

hot breakfast was great

just fantastic if i could live there i would. breakfast, staff(all), just terrific

clean, good breakfast, helpful staff, 24-hour coffee and herbal tea.

breakfast was excellent as well

the breakfast should be until 10am at least for guest arriving late or on vacay

great breakfast

peloton bikes in the gym either had broken foot straps or broken screens

the pool was broken. the gym was set to 82 degrees. the rest was good

free breakfast, comfy beds, quiet and easy, free safe parking

breakfast and indoor pool

my husband enjoyed the breakfast. overall the stay was very comfortable.

the breakfast was limited but better then nothing at all

in the time of covid i felt the the breakfast was more than exceptable

better breakfast options

served a nice breakfast with a good variety of hot and cold items; even waffles

room was clean and nice. breakfast was good.

the kitchenette was well equipped, the pool was clean and the gym was great

good, clean and hot breakfast

no signs for gym, but i don't know if a gym was offered

was clean, the check-in was quick, and they have their own laundry room where you can wash your clothes

right off the highway and i love the free electric car charging station in the parking lot

nice and quiet. plenty of parking. clean rooms. helpful staff. very nice.

was maintenance work on carpark which was disruptive to parking

nice, room dated, bedding soiled, difficult getting from parking lot to room bathroom very small, room @ 62 degree on arrival, sour type smell in room

parking lot not well lit at night

the gym has state of the art equipment

all of our rooms (4) were on the same floor close to each other, i had a adjoining room for my kids

was one washer and one dryer in the laundry room

the indoor pool was the perfect place for the e kids to splash around.

gym

plenty of free parking

friendly, effective & accomodating,e room quiet&comfy despite facing parking lot, next to mason jar casual, great nachos & smoker, band on sat night respectfully

staff recommended restaurant across parking lot, mason jar

parking was very accessible, inside pool a great advantage considering the weather, very comfy

very hard to get into the parking lot coming off the highway i drove by it several

maybe more options at breakfast, but coffee was great

guest laundry services to save on clothes to pack

everything was amazing i really loved the kitchen area in the room..

guest laundry services

if one advertiseday breakfast is included there must be breakfast.

the continental breakfast was not the best but will suffice

the laundry facilities detergent dispenser didn’t work and ate my money

couldn’t stay there bc i reserved the suite with spa tub not smoking but that suit it was smelling weed like

the bathroom was also very clean breakfast

breakfast was gone by 9am if it was ever there at all

not fancy but it has a free gym and laundry facilities are also free

provide lighter dumbbells at the gym.

not fancy but it has a free gym and laundry facilities are also free

a fan of waiting an hour or more to use washing machine because ppl left there laundry in them and never came back and i told someone in front desk and they basically said they

nothing place met all my needs.free coffee all day. nice kitchenette.

there is always plenty of parking and the front desk staff are very courteous

hard to get in and out of hotel parking lot due to traffic congestion.

we got the last parking spot in the lot

parking lot had some pot holes & breakfast was just ok.

parking

the pool

the hotel is relatively new, peaceful, and very clean with a functional kitchen with all the amenities and everything is how you see in the pictures

clean, modern, hip. love the kitchen in the room.

in time, nice room, very clean ud83eudee7, nice private bathroom, breakfast ud83eudd5e included, pool access open 12h per day, microwave, refrigerator, iron, lock ud83dudd10 closet, sink, tv

selection for breakfast options, beds were not that comfortable in my opinion

otherwise clean friendly easy parking

there is lots of parking available and it s conveniently located right next to a huge shopping center

parking right in front, easy access to lobby, and bringing in luggage

the hotel provided free wi-fi and parking

a touch more shoveling on the sidewalk that went out to the parking lot to the left would have been perfect

plenty of parking

parking accommodations was a nightmare

the parking lot curbs and sidewalks need fixing and could trip up older travelers

there was ample parking and the bed was comfortable.

the parking, the beds, the location

early check in was no problem

full kitchen and decent sized living room

kitchen and bathroom were not wiped down entirely

heated pool and basketball court very nice for the kids

in pool without parents and acted very aggressive taking over the whole pool and my little girl not

at the moment with the covid restrictions, no pool, no gym, no breakfast buffet.

staff, well-designed and manicured decor, pool, big room, comfortable bed and bedding, nice shower, on-point maintenance

gym tv was broken, extremely loud in the room as i could hear all of my neighbors around me.

eat breakfast, as i was with my service animal, did grab a coffee for my ride home sunday

i like the pool the gym room and the cafeteria the bar section

breakfast bar was so good, had a lot of options

several pieces of equipment in the gym are out of order, and both the restaurant and swimming pool are currently non-operational

gym has no cleaning agents or disinfectants so after a workout i have to leave my sweat on the

gym could be better appointment

there was a gym

online it is not accurate, no breakfast, no pool , no microwave or coffee maker , gym was not

modern, clean, helpful staff, great breakfast.

cleanliness and the quality of the room. breakfast was very good as well.

gym was well equipped --several treadmills, ellipticals, dumbbells, boss, swiss ball

only complaint is that the website advertised a breakfast bar however it was not open

breakfast & lounge

i just used the frige in my kids room

we had to go ask for xtra breakfast tickets for the kids

room very clean, delicious breakfast

95, kids under $8

restaurant not being open and online the amenities saying the bar and everything will be open was false and it was nothing but hell to wait and get

place was packed no parking available, one of your employees gave me his parkin spot

location with parking

parking. but it wasn t even that bad.

parking

was comfy; staff very attentive and thoughtful; parking was easy; very cool decor and feel about the building

years ago, the pool was highly chlorinated, but this year, it was perfect

the breakfast should be available longer and so should the pool.

pool was close in the morning kids could not go swimming

suite with two bedrooms and two baths w living room, tv, and kitchen with table was most comforting

i called before i got the room to make sure the pool was warm but got there and it was freezing

best thing about this hotel is the rooms are clean, it has a bar and a place to eat after a hard days work

3 people has no separation between the bedroom and living so no separation between you and the kids

the restaurant and bar are staffed with friendly, hard-working people

clean and convenient. nice that’s there was a bar in the lobby to unwind.

pool, good breakfast, friendly helpful staff, laundry facilities, tons of space.

the best part of my stay was the fact i got late check out.

very safe zone for kids and elderly

i only used the hotel bar and restaurant for one drink

we needed to have early check in to prepare for a funeral and they were very accommodating

gym was small, but they always are

the decor was updated and parking was spacious and always available, even during the holidays when the hotel was full

hotel was clean, neat, and very nice. parking, the checkin/checkout process, and all was easy.

one entrance is through the burger king parking lot and is not marked

traffic coming around the corner made it hard to pull out of the parking lot

limited parking spaces

i loved the welcoming staff and absolutely loved the cleanliness the breakfast also was great!

the gym. they need a real gym

the breakfast ( 6 to 10am) was fantastic with lots of fresh choices

had a room with 2 full beds and a pull out couch, room was huge with a desk, a small table and a bar area with a fridge and small sink, slept the 4 of us quite comfortably

location and breakfast was great.

it did not feel safe and comfortable for family with young kids

price, location, staff, cleanliness, efficiency,coffee, hot water availability 24 hours; healthy breakfast

had garbage cans in breakfast area blocked off with cardboard so you had to walk out of the way to trash stuff

large rooms. bed were comfortable. good selection for free breakfast

they are also accommodating as they can be when i request early check in

breakfast was amazing

there's a gym, breakfast, and the staff is responsive

i liked that it’s a good sports bar next door , and a mall across the street

my family is very much satisfied especially our kids

they did give a bag with fruit, water and fruit bar which was very much appreciated

no breakfast because of covid.

even though booking showed it included breakfast, the receptionist told me they don't offer brkfast

no breakfast and the price.

com advertises the rate includes breakfast, the location claims they stop serving breakfast since covid pandemia and never

breakfast was only juice and muffins..the room could use some improvement

breakfast

not eat breakfast there

big room, pool, free good breakfast untill 10am ud83dude0b

to covid they are giving you a bag with pudding, orange juice, granola bar an an orange

pool & restaurants closed because of covid

had for breakfast one day was everything bagels and did not make an attempt to serve my family (2 kids and wife) anything but a banana

clean enough, laundry machines on site, free breakfast, and friendly staff

the muffins were dry and the hours for breakfast were not long enough

pool not in order as advertised- very disappointed kids

my kids loved the hot waffles and the staff was very friendly and helpful

convenient no charge for parking. used the shuttle to take the train to nyc.

parking lot could use some fixing, lots of potholes but there is plenty of space to choose from.

sometimes the parking lots its very hard toto find thats all

location and parking

the parking was full so i had to walk too far to park a car.

we loved the spa tub

room had a heart shaped spa bath tub

location, ease of parking

ample parking, the hotel is on the nj bus line that goes to the port authority in ny city

location, and ample parking and 1 block from town with different stores and eating options

the beds were very comfortable and parking was

is no breakfast in the hotel and have spacious parking, the location is at the center of the city and many stores near this hotel

comfortable accommodations. great fitness facilities.

location but my husband and i were going away for the weekend to escape the kids so we brought everything we would need

the pool wasn’t working my kids were very sad, i choose this property for the pool

would prefer a breakfast bar where i could quickly get my own items

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

a bonus was the starbucks for coffee, the bar for drinks and the food that was available

kitchen staff weren't pleasant

customer service the room and the breakfast

the gym was minimal, the pool only open from noon to 5pm

was ok missing strawberry for waffles, but other than that it was good, the kids enjoyed the pool

the cleanliness and laundry site

complimentary breakfast is delicious and a huge variety of breakfast items

the breakfast was very sad compared to what we thought

great breakfast.

breakfast was good. front desk staff was rude

good breakfast. great location.

it is nota long stay hotel, but it has a convenience shop, pool and gym and i suppose it is great even for a break out of nyc, and not just for outlet tourists like us

enjoyed the breakfast

very friendly staff. room super clean and organized. pool and jacuzzi were gteat added value

location staff are friendly indoor pool gym breakfast

we had laundry to do, snd i ended up washing it in the tub, and getting up at 6am to use the dryer, when

the cops are just lurking around harassing people around the parking lot

parking is alright

parking!

my daughter and grand kids had to leave at 1:00 am because they found bed bugs on the bed

watch a young mother asking them for some fruit and milk for her kids with no assistance

kids playing in front from restaurants next door

also the parking lot floods in the back and they’re just allowing it to pool and sit until it evaporates

pool is closed and breakfast is closed

of the hotel late into the evening, playing on the elevators unsupervised and came into the hotel gym unsupervised

our room was very nice, the staff were great, and the bar was great!

quiet and clean rooms. great restaurant with a large bar area, perfect for business travelers.

they have an ok gym

large room with comfortable beds, gym was ok to be a hotel gym

next to a miniature golf /golf driving range

staff is nice, during pandemic it was good place to visit swimming pool, bbq and nyc.

it was perfect, spacious, clean and in a good location. breakfast was good.

they have an indoor pool as well open until 10:00pm

including housekeeping, maintenance, kitchen workers, and front desk employees

you need an outdoor pool.

bigger swimming pool for the kids

the gym

the gym did not have any wipes/sanitizer to wipe equipment down

there were kids running the halls so it got a bit loud.

pool

very clean. has a convenience store at the lobby. yummy breakfast!

hotel was clean and the fitness center, pool and breakfast were all great bonuses

the covid situation stopped the use of the pool which would be something i would have used

room was clean and the staff very helpful, we also enjoyed the breakfast

location allowed me early check in

great staff easy parking and great amenities

free parking and wifi

it is extremely easy to get into of the city and still have a nice hotel with free parking included

location is good clean breakfast is good parking is good

the parking lot has a lot of spots

they could add some protein like eggs for breakfast

i didn’t stay for breakfast i just wanted to leave the room was too musty and dreary

breakfast is good! the people here are good and kind.

the complimentary breakfast did not offer eggs. it did not have face towels.

pleasant staff allowed for early check in. room was decent

had pleasant stay staff was polite breakfast was served on time clean kitchen area nice i will use this place

people slamming weights in the gym at 6 am, shaking our room

the gym and pool are a bit small. no toaster.

very good room for disabled. perfect kitchen in the room. very goof breakfast like in usa.

the size of the room was very large. didn't expect a fully stocked kitchen.

parking is a little bit far from the entrance.

parking next to the hotel; great entrance area with an electric fireplace; decent restaurant

there was a lot of snow on the ground yet only one shoveled area to get from parking lot to sidewalk that was not immediately visible, nor in a convenient place

parking for my big truck and trailer.

while there is a target parking lot adjacent to the property which would provide a safe entry, there was none

larger parties at the hotel

free tasty breakfast, free parking. spacious, clean, nice

room was spacious and clean and onsite parking felt safe

clean and relatively new appearance. free parking. like food from restaurant.

they could convert some of the parking spaces

the beds are nice and soft. pool was very nice staff nice and friendly

property was beautiful. they staff was friendly. the pool and gym were great.

disappointed that the gym and pool were closed

see above also when i was in the gym , the water cooler tray had maggots in them!! reported this

the pool, the staff, the cleanliness of the rooms the comfort were great

good value for the price, good quality, easy parking, convenient location

the parking space is bit scattered.

was a very pleasant stay, it's a very quiet and clean place, it also has parking

lots of parking.

the pool area and plenty of parking

kids wound up throwing up in the hotel room and we requested to have some cleaning supplies, and

too bad that covid has affected the morning breakfast

great stay. kids enjoyed the pool. breakfast was good.

the gym needs some of the equipment updated

close to the city and easy off i 95. excellent breakfast.

this is the second time we stayed there with our kids, everything was super clean, kids were able to use the pool, and the staff was very friendly

pool was smaller than it looked in the photos and breakfast wasn’t great but neither were an

i liked the staff at the breakfast and thought it was clean and organized

clean, spacious, has laundry facilities, pleasant staff, relaxed atmosphere

swimming pool is small and over crowded with kids

very little parking

parking lot a mess trash all over

no parking, there were stains on the sheets, they were very stingy with the towels, set up of the room

good location and parking. easy access to the room.

the parking is super tight.

breakfast could use a huge improvement

poor and limited breakfast options.

the breakfast was a joke- some fake orange juice, cold cereal and milk and not much else; and

not a good breakfast too

late check out

rooms were clean and their gym had good equipments

liked the pool and the gym

ample parking, great location, close to metro-north, friendly staff, fitness room, pool

the room, access to laundry room, and fulfilling breakfast.

open pool please

everything was good parking is always an issue but understandable

building in a beautiful location, excellent spa treatments, good restaurant - and even an outdoor pool

i loved the room, the views, and the restaurant and bar was fantastic

no pool, no jacuzzi, no steam room, no relaxation area

restaurant staff at the bar area were super nice and friendly and helped make our stay enjoyable

the spa was luxurious very hygienic and the staff there was excellent

restaurant and bar closed at 9 pm

the bar and tavern area also offers awesome lunch items and full bar

location, view, spacious room, value. wonderful bar and dining.

bear mountain inn property is gorgeous and we had easy access to the spa and to the trails

the rooms have a kitchen

breakfast was very good

swim in the pool early in the morning and you'll have it all to yourself

room was a suite with living room, room with closing door, and full kitchen

pool was closed

parking , food around , acc

semi truck facility parking

the back view of just the parking lot. however it was huge

lots of parking

i avoid it 9 out of 10 times and being a parking lot, i m always driving slow

they took 112 dollars from i was checked in for 15 minutes i'd never stay there dont leave your kids or be alone there it looks the re running a sex traffic ring very

parking fills up quickly

easy parking, quick check-in and check-out, great front desk staff

complaint i have is that we went out for the night and by the time we got back, there weren't any parking spots available

large room, clean, good bathroom, nice lobby, free parking

parking was limited and areas of the lot were not well lit at night

parking

pillows were amazing, the parking was great

free parking

parking was ok

easy parking just a few steps from the front lob

the breakfast spread was lovely and the lounge area was great for evenings

the breakfast was ample, good, clean and the staff was pleasant.

love the facilities- laundry had a pool sauna and very friendly and helpful staff

the front desk staff and breakfast syaffy

love the facilities- laundry had a pool sauna and very friendly and helpful staff

access, gym 24 hrs,you have to book in advance however my family and i had a blast we had our 1 hr pool

very friendly staff all round from the front desk, kitchen staff and housekeeping

the gym and pool were unused

the bed was comfortable. good internet connection. empty gym.

breakfast and the gym

staff, dscipline,pool