location, rooms and pool

enjoyed several meals by the pool

clean, quiet, friendly staff. parking available.

hotel room was noisy on the first night and the parking area was too small, but they have an extra garage across the street

parking is not a formal one, it should be improved to give a better aspect of the place

liked the traditional breakfast

really enjoyed their typical guatemalan breakfast as well

super clean / nice breakfast / friendly staff / lovely garden

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended at 9:00 am

loved the temazcal and the breakfast

you can leave car parked in hotel and save on parking

breakfast

the breakfast was very good, the pool was nice

breakfast was included and it was ok for the money

it has a good breakfast

staff are helpful and friendly breakfast was great large room

the location was good with beautiful views of the lake. the breakfast was excellent.

very close to the center. had parking and good breakfast. staff was very nice

breakfast was great

from 7 am , staff is busy cleaning and getting ready to serve a good honest breakfast that is included

it was perfect for our needs. great location, very nice pool and attentive staff

located really close to the main pier / water front where all the shops are and parking space included for our car

pool was great and best of all, they have temascals you can book at no extra cost

the kids enjoyed the pool

hotel friendly staff beautiful gardens with fruits and a stunning view of volcano from the pool

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service, waited almost and hour for a margarita and a mojito, never heard anything back from

good pool and access to the lake

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

super helpful and kind laundry service q20 per kilo

they can also book tours for you and they offer a laundry service

breakfast is yummy

breakfast included is a great perk. right up the block from the beach. super affordable!

definitely wasn’t warm and one day we were left waiting for breakfast for 35minutes as we were forgotten

with lake view and reggae music + good pricing, great value for money + some services like laundry (separate payment) are quick and efficient

the laundry facilities don't work

beautiful and very clean swimming pool

the room was spacious and the parking was great to have.

parking access

loved that the property had parking space and was in the middle of the restaurant/nightlife area

loads of shops nearby, parking on site

everything apart from the wifi

if you are going in your own car it has parking and the staff is incredibly friendly

bed is so comfortable, the sheets were clean, the shower has hot water, the place has parking lot, it has gym also next to it

parking

the location is 2 blocks from main street , car parking, good breakfast, comfortable beds

+ supernice staff, perfect breakfast, gym, pool, clean, view. reccomended! - none

location pool staff

the spa area, the swimming pools, how nice maria elvia and the rest of the staff was with us, the

cozy, cheap, good pool, amazing location, super kind and helpful staff

hotel has a new pool in a nice area in front of the lake (behind the parking) right there we enjoyed the rising sun

pool very clean and warm

swimming pool, sauna, jacuzzi, free water

roof broke, a bit to rustique. pool not clean

was no mini bar no english speaking front desk agent the restaurant did not serve drinks the pool was dirty no toilet paper in the common bathrooms only one roll of toilet paper in the room

no tv or anything for the price of the room i pay, i feel the room have nothing special, the pool was no clean at all and the restaurant have hours for service, an example its they don't serve

staff was very pleasant and attentive, the rooms were very clean and beautifully decorated, the pool was beautiful, and there were many seating area

hotel has a beautiful view, pool, and gardens

the view and the terrace is exceptional, the pool beds are also extremely comfortable

i stayed in a small separate house with a kitchen.

they close the kitchen and bar at 7 pm

pool was tiny

views of the lake from the restaurant and small pool and also from our room

loved the free breakfast, staff and the view from the hostel

breakfast is delicious, there are lots of activities to do both in the hostel and around town

i really enjoyed the free breakfast and the available drinking water

loved the beach bar and views from bar. staff were lovely also. ping pong table was a nice touch

the view & the breakfast was delicious ♡♡♡ it really allowed you to connect with the lake!

there was noise until 10:00pm by the pool and on a bar nearby until 11:00pm

pool was excellent

is a pool at the property, so there can be some noise coming from it during the day

d it is needed in retalhuleu) and the wifi was fine

the room was of a nice size, the ac worked well

cleaning service, no staff at all, low water pressure, no complimentary water, no safe, no parking in the hotel, parking was a block away and anybody could get into it

parking was in a separate, secure parking lot around a corner from the hotel

i'm not actually sure if the kitchen is commonly used by the guests; i asked if i could store a few items in the fridge and use

the bed was comfortable and the wifi worked fine

the parking lot can be tricky

the parking lot is very small and difficult to park if you have a big vehicle or family van

to grab the attention of the person at the front desk when we needed her to open the door to the parking lot

to help us out of the parking lot

comfortable room and beds, nice breakfast area and very tasty breakfast, has on-site parking, and all service personnel were super kind and attentive

small bag of laundry done for 10q

daily housekeeping plus onsite laundry for a reasonable fee

conveniently located, excellent breakfast, friendly staff, lovely rooms, private parking..

comfortable, well-maintained, enclosed parking, relatively easy to find, professional staff

best location, right center of xela, walking distance to everything, with private parking.

location very clean free parking

no parking in front

breakfast was delicious

the ease of parking was also great

location, views staff and secure parking.

parking was unavailable during my stay

kids crying in the morning

pool w/slide

t standard on the lake)

great location, parking right across the hotel.

lle santander) and nearby water taxis, good wifi, free secure parking, comfy beds and good hot water pressure, helpful staff, great ac, good laundry service

parking is a little cumbersome

location to walk main street

their is no eco pool

beautiful location, breathtaking views. new pool and additional rooms added.

pool was chilly and a bit small, but it was never crowded so worked out

they have a small kids that’s my daughter got to enjoy at the end of our day

have loved to use the pool but it was pretty cold

the hotel offers free parking, which is a block away

parking of our car was not in the hotel, but very close in secure parking, for free

parking is around the corner in private lot

parking is included, but it is about 2 blocks away

7)

i felt safe using the parking as well

location is close to where to take the boat. friendly staff. free parking.

friendly staff, off street parking, clean rooms, hot water

have laundry services onsite

we got our laundry done here with a 24-hour turnaround

no room service at the time.

you had to send your clothes to laundry to get them pressed

no wet bar or refrigerator

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

the bar was also great with fabulous cocktails