to grab the attention of the person at the front desk when we needed her to open the door to the parking lot

parking was tricky to get in and out of

to help us out of the parking lot

the parking lot can be tricky

the only problem is the parking lot, is really difficult to enter

small bag of laundry done for 10q

daily housekeeping plus onsite laundry for a reasonable fee

comfortable, well-maintained, enclosed parking, relatively easy to find, professional staff

parking was on fifth floor, reception on the first

and the parking was in the rear of the building up a steep hill on a narrow road

colonial style hotel, beautiful room decor. wide parking space

door)

cleaning service, no staff at all, low water pressure, no complimentary water, no safe, no parking in the hotel, parking was a block away and anybody could get into it

parking was in a separate, secure parking lot around a corner from the hotel

the bed was comfortable and the wifi worked fine

i'm not actually sure if the kitchen is commonly used by the guests; i asked if i could store a few items in the fridge and use

- the staff is really helpful - the free parking

clean, staff very helpful, parking available, good traditional breakfast.

ggs or pancakes) -the toilet bowl is moldy, see picture

all good but breakfast in the room was nice

clean, staff very helpful, parking available, good traditional breakfast.

instructions about the parking and time to leave/enter

some noise coming from parking areas.

breakfast was just an average guatemalan meal. the parking was spacious and safe.

we used the secure free parking facilities

breakfast was included in our rate, but when we arrived at the restaurant at the time the service

breakfast was delicious

is very friendly and helpful, the hotel has great location and a lot of parking

location, rooms and pool

enjoyed several meals by the pool

hotel room was noisy on the first night and the parking area was too small, but they have an extra garage across the street

parking is not a formal one, it should be improved to give a better aspect of the place

clean, quiet, friendly staff. parking available.

you can leave car parked in hotel and save on parking

the breakfast was very good, the pool was nice

the breakfast was really good, the staff was really helpful and the hotel is located next to the irtra

breakfast was included and it was ok for the money

the pool

it was perfect for our needs. great location, very nice pool and attentive staff

located really close to the main pier / water front where all the shops are and parking space included for our car

liked the traditional breakfast

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended at 9:00 am

really enjoyed their typical guatemalan breakfast as well

super clean / nice breakfast / friendly staff / lovely garden

loved the temazcal and the breakfast

structure has a good organization with rooms and outside common areas they offer a breakfast in the morning

breakfast was great

staff are helpful and friendly breakfast was great large room

from 7 am , staff is busy cleaning and getting ready to serve a good honest breakfast that is included

the location was good with beautiful views of the lake. the breakfast was excellent.

near the city, breakfast at the restaurant with the same name. and a place to swim in the laguna

breakfast is yummy

great location, friendly staff, breakfast.

with lake view and reggae music + good pricing, great value for money + some services like laundry (separate payment) are quick and efficient

definitely wasn’t warm and one day we were left waiting for breakfast for 35minutes as we were forgotten

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

super helpful and kind laundry service q20 per kilo

they can also book tours for you and they offer a laundry service

parking access

loved that the property had parking space and was in the middle of the restaurant/nightlife area

the room was spacious and the parking was great to have.

loads of shops nearby, parking on site

place, gym available, huge roof terrace, nice hammocks, great wifi, super relaxed, central enough, very

loved the beach bar and views from bar. staff were lovely also. ping pong table was a nice touch

the view & the breakfast was delicious ♡♡♡ it really allowed you to connect with the lake!

and her staff are amazing, super delicious breakfast and restaurant on site and the most amazing lakeside location

i really enjoyed the free breakfast and the available drinking water

friendly staff, beautifull location and nice breakfast

property is poorly design and the amount of noise from other rooms, halls and kitchen can get annoying

views of the lake from the restaurant and small pool and also from our room

hotel has amazing amenities including a jacuzzi, dock and tiny pool

i stayed in a small separate house with a kitchen.

clean, spacious room with kitchen area

the location is 2 blocks from main street , car parking, good breakfast, comfortable beds

if you are going in your own car it has parking and the staff is incredibly friendly

parking

bed is so comfortable, the sheets were clean, the shower has hot water, the place has parking lot, it has gym also next to it

gym included

location pool staff

pool a bit dirty

the staff is just amazing, place is very clean, there is a pool in the hotel and another facing the lake just accross where you can sunbathe alone, its

the spa area, the swimming pools, how nice maria elvia and the rest of the staff was with us, the

pool was honestly too cold for swimming but not much they can do about that

hotel has a new pool in a nice area in front of the lake (behind the parking) right there we enjoyed the rising sun

beautiful and very clean swimming pool

internet was not good and access to wifi was spotty at best

not good wifi . water pressure was low.

the room was of a nice size, the ac worked well

is a pool at the property, so there can be some noise coming from it during the day

pool was excellent

fabulous views of the lake and surrounding volcanoes from our balcony and the pool area

view is spectacular and there is a lovely swimming pool and jacuzzi to soak in after hiking all around and going on boat rides and walking around the

in fact they forced us to use their laundry service - which was expensive

room service no tea/coffee facilities in room gardening machinery is noisy and starts early garden

waiter at the bar was not very friendly