indoor pool was great,restrooms and showers clean, the only thing was the sauna wasn’t

bar and activities are a great plus

hacienda had different things to do; horse riding, pinpong, little football, tennis, sqash and a pool the rooms had enough plates and microwave and

pool was too far from rooms, water was not warm, there were not many chairs to sit and hard to find

we wanted to have access to the facilities of the hotel like the restaurant and the pool, but we were too far away from it

the hotel has an indoor pool

location, secure parking

nice staff and secure parking. good location close to the main square.

good breakfast, convenient location and parking. authentic building.

the beds are very comfortable, the room service is exceptional, and the central garden is very charming

location, free parking

i also really didn't understand how does the internal parking work, the gate was often closed, and perhaps early in the morning is

breakfast

hotel for the price, the restaurant is nice and the breakfast included is tasty

included an excellent full breakfast, a gymnasium

she was waiting for us at the door and kindly guided us to the parking area, checked us

easy to find. secure parking.

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

i used the pool, sauna, and the spa parlor

i used the pool, sauna, and the spa parlor

the view, cleanest and great service at pool and front desk

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant and things to do in and around puebla

the amenities in the room are good, bed comfortable, wifi, fast and reliable

wifi password didn t work

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in the room i was

wifi not so good.

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

not enough parking on weekend

secure parking nearby

parking lot is natural soil and gets muddy in rainy days

so much is included in the price: complimentary coffee, excellent breakfast, parking if needed, and

parking included at an

and intimate, with a great location, free parking, great breakfast, a rooftop restaurant and super helpful and friendly

the beds were comfortable and the included breakfast was good

- hot water for shower: be patient, sometimes takes 3 minutes - parking

othbrush

- there is a pool, but the water water very cold

pool wasn't clean

pool water temp - in the bathroom, nothing to but your stuff

mattress helpful staff we've got a heater and a plus blanket good breakfast (100mxn) closed parking

helpful staff, delicious and generous buffet breakfast included, parking included , comfortable

free parking on the other side of the block

the parking lot is on the back of the hotel and no one helps you with your baggage

parking is quite a hike with luggage.

the parking garage is too far from the rooms

location parking

staff was friendly dinner area was good to work indoor parking was good

the staff is friendly and the hotel has its own parking space.

hotel offers water, coffee, tea and laundry service

the room was great, with a kitchen and very clean and spacious.

2 burner electric stovetops, full size dishwashers, dishes, utensils, pots and pans, kitchen towels, dish soap, clean sponges, paper towels-- namely everything a family needs for

they have improved the food offerings for breakfast and it’s very good

great staff,comfy bed, good water pressure in shower. good kitchen area.

my older son loves the small gym and i appreciate the spacious laundry room

people, superb hospitality, great location, closed parking and the breakfast was very delicious

and parking is free for guests if you have a car

there was a parking space just below, so we had easy access to our vehicle and the included breakfast was great

very big room, really delicious breakfast, free and safe parking lots, quiet room

own parking at your room

sized room with a private parking spot

parking for my motorcycle

the pool had longer hours so i could site see during the day and swim at night/early morning

great facilities that include a nice gym, pool, spa, restaurant, and more

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

the pool area was not clean and overcrowded

the staff was incredibly gracious about helping us park in a place that we would be able to get out of

excellent room service

hugo on the bar took excellent care of us

nice terace near the pool

buffet, fitness center, friendly staffs, quit comfort

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was absolutely fantastic

breakfast price was a little too expensive

staff is very friendly, reasonable breakfast

great breakfast and service

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

i recoment this hotel 100% breakfast included buffet amazing location next to the freeway i love this hotel vip services

breakfast is too expensive

the breakfast was very average to be in mexico.

breakfast was great, good variety of food, restaurant staff was super friendly and attentive

very friendly staff. a great breakfast selection

the breakfast and the location were really good. just few steps from down town

breakfast with different types of food

the room also has a table, but this room didn't have a kitchenette

fresh coffee in the morning, and a speedy laundry service

the staff in the restaurant and valid parking were very nice and efficient

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

to check in and go to our room and another 30 minutes till they put our car into the secured parking

buffet breakfast was good value at 150 pesos per

the rooms were so small and old the breakfast was so terrible !!!

we liked the free parking and the breakfast

just two blocks off downtown, enough not to have the problems of parking there but close enough you can walk comfortably, the restaurant is delicious, everything is

parking is to far from hotel.

just the parking is a little uncomfortable, but they provided great service to park the car

valet parking in private parking space. safe area. spacious room. comfortable bed.

breakfast staff was very helpful and cheerful

the location was great. i did not have breakfast

breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,

wonderful clean room and great breakfast.

maybe need to have a variety of breakfast

the breakfast service, not enough, bad quality

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

great price and free breakfast is a plus

great breakfast! friendly and helpful staff.

breakfast was good and plenty of choice and the coffee was available 24/7

the free parking was excellent it's off site but you just call 30 minutes before and it's brought to the

great location, parking is included, staff was helpful and friendly.

parking at property, a valet takes the car to a parking lot nearby, and from what i understood

and no parking available

the parking and the romm is small

the room had no windows outside, only intothe inner corridor. no gym, no pool.

few problems included some poor information at the spa/gym given by the coordinator as well as inconsistent wifi and someone banging down below through

bathroom very slippery. no safety bar to grab and prevent a fall.

affiliated restaurant and spa are very convenient

great small gym and nice private steam rooms

staff helped me get express laundry service

free parking for us, but in a different location

great location, comfortable courtyard with pool

the kids loved the pool and the overall feel of the hotel.

coffee was weak and overpriced, pool was pretty to look at but not inviting to swim in.

pool not clean as it could be

nice touch of having complimentary iced fruit-infused water and popcorn for kids

they also provide a laundry service for a small fee

wifi was way too slow

n t travel with apple devises) my iphone

wifi,good breakfast, shower with warn water, helpful personal

bathroom was not clean and the wifi was really bad

location and free parking

bit hard was to understand where is parking

perfect bed for dreaming sleep, silent room, good wi-fi, parking place

the fact that they had parking was a definite

big plus was the free parking lot

breakfast is excellent

more breakfast variety

was hard and very uncomfortable, wifi was sohen it worked, breakfast selection was poor food did not seem

i chose this hotel as they list breakfast being served from 6am, and i needed to be at work at 7 so

good breakfast though small selection. very comfy beds. secure and good room cleaning.