wifi and the facilities worked very

also, we asked for a mattress on our bed at the pool, and we had to wait 45 minutes for them

the spa is spectacular! love it. the whole experience was great!

i visited the spa and had a facial and massage which were both excellent

first, the spa is incredible

spa closing at 5pm does not make sense

it is open), flexible check-in

very kind and friendly staff, large pool

and they only entirely uncovered to pool for one single day during our stay

the swimming pool and the hot tube

very friendly and helpful, very good communication, the beds were comfortable, the green area, pool, and jacuzzi were quite nice, nice breakfast if included, very quiet and chilled surroundings

delicious breakfast, excelent location!!

we like that it is adults only and we can walk for a meal or nightcap

nice garden, pet friendly, private parking - ok

hotel is esay to reach by car and it has plenty of parking space

pool doesnt have heater yet (they already bought the heater (june, 2018), they will install it very (+)inside and out, and the view is something out of this world, you can watch the sunset from the pool area (-)cleaninless could be better and the pool so small and cold water (-)water pool (heater was off - by mistake, supposedly), shower run out of hot water in 3 minutes (+)com give false impression, for example the pool is in reality tiny (+) small as a shoe box and did t delivery what they advertised pool it's durty small and very

it includes parking as well for free

comfortable beds, warm pool, jacuzzi, quiet place, great location- very close to restaurants.

only complaint i have is about the pool - the tiles are falling off all over the pool

i would have rated the stay exceptional except for the restaurant and pool service

cleanness, the gym is well equipped

might have to climb several floors from the parking lot

no elevators for baggae or valet parking services

parking is not an easy task

of stairs from the parking lot to the all the rooms makes it unbearable for elders and the physical challenged

maybe a bigger parking place

was very comfortable, great water pressure in the shower, food was excellent, spa services were excellent and easy to get an appointment

nice staff, awesome breakfast, great spa facilities and personnel

food regular, but bar and restaurant is a very nice place to spend time

architecture fantastic scenery waterfall near property golf tennis lessons

scenery is beautiful, the service excellent, the spa is very good

facilities, pool, etx

the hot tub and pool feel a bit grimy.

pool area and friendly personal

the pool and the restaurant, both were amazing!

the service was great as were the bar and restaurant

from the security staff), the room(super clean), the facility(the garden, the hammock, the pool), wifi, water pressure, he food(everything we've ordered was delicious), the garden

went to the spa for the most marvelous spa experience i have ever had at a very good promotional rate

flexibility on dates changing, the spa is not at the hotel the bed are not that

from the security staff), the room(super clean), the facility(the garden, the hammock, the pool), wifi, water pressure, he food(everything we've ordered was delicious), the garden (-)pictures of the pool are misleading (+) we hung out by the pool all day and the view is spectacular (+) the roof top pool and restaurant had an exceptional view towards valle's rooftops and cathedral, the water was (-) dog were in the restaurant and by the pool (-)pool is very small (+) beautiful rooftop bar with a nice pool with a view (+)location, view, pool area, bedrooms, staff (+) we also enjoyed couples massages and the terrace pool (-)pool doesn t open until 10, and with a toddler we would ve been up there as early as 7am if we

good location, friendly staff, on site parking

there is no room service, good luck with the new project!

rooms are situated by a pool and other people partied late at night

didn't like that we couldn't use the pool after 9 pm

beautiful views and the pool was great for a family with children

the place has a parking lot, so you can leave your car there and just walk everywhere in the village

the pool is great and the breakfast is really good

pool

impeccably clean room and swimming pool

it's mexico so it can be better sound proofed. church firrs cannon. people make noise in pool

even though there is valet parking, you can create a traffic jam in just one minute

doesn t specifies that there isn t parking and instead you have to leave your car at the valet which unfortunately in mexico is not a

the woman at reception was warm, welcoming and they offered valet parking

the people were very helpful and even once did our laundry for us for free

bar with fireplace was also nice, service in the restaurant - perfect

in fact there is a small pool, slightly larger than a jacuzzi and there are a handful of rooms built around it on a very

are no spa services on-site

staff, design, attention to details, adults only, food and beverage quality etc etc etc

before you go - because of covid restrictions, a maximum of two guests at a time can use the pool or jacuzzi

retreat with pool and rooftop jacuzzi, great restaurant, and amazing rooms

no food on site, no other amenities but a small freezing pool, that i actually ended up using for ice plunging

jungle atmosphere, comfortable room, clean and there are a parking lot

near downtown, with parking, nice staff, gorgeous rooms, good breakfast, spectacular vibe it was better than i

and prices - great service and friendly staff - very good location - easy access with private parking space

the location was great since it s within 10 minutes walking to downtown and it had ample parking

convenient parking place

were friendly at check-in, wifi worked great, shower was hot, good location near town centre and very near bus station

a lovely view, nice pool area, good restaurant and service.

the hotel had a wonderful restaurant and spa as well

cold pool

the rooms were spotless and the pool was relaxing

had a great stay at this hotel - we loved the pool and deck area, the private balcony with hammock swing and the easy walk to the lake and centro

nice, cozy and clean, parking lot & pool

fact that the water in the pool was not warm enough

nice green spacious outdoor pool area

quiete, nice garden with pool, we also liked the patio with dining area

the pool was dirty

nice property, well groomed garden, great pool, extremely friendly staff, good and healthy breakfast

nice, clean place , with beautiful garden and large swimming pool

lovely pool with lounge chairs to unwind from the day

the layout. the garden . the pool. comfortable bed.

the water being cold, the pool is very clean and a good size

the kids enjoyed the swimming pool and the food was good quality

food in general was great, but on a chicken sandwich i ordered from room service one rainy evening the chicken was dry and didn't seem fresh

fully included breakfast for that money, it is a bit loud in the night, partially because of the pool in each room, and partially because of the very loud street

in my personal opinion, this type of resort is noy ideal for kids.

no wifi in the room so plenty of time to be alone with your thoughts while enjoying a private pool,

santuario es the perfect location for a relaxing weekend outside mexico city as a couple or with kids

it had a good location, and a very nice breakfast included.

the breakfast was good

the breakfast is good but the coffee was some

the breakfast was delicious

they have off-street parking and a decent breakfast

location + parking lot in basement +

friendly staff, clean facility, breakfast, parking

private parking garage, breakfast included.

free parking is available under the hotel

a big plus is a private parking garage

the hot food available at the breakfast could have been hotter

the staff were amazing and the breakfast was pretty good, the room was clean.

breakfast

well this needs some improvement we went down for breakfast at 9:30 and everything was gone

let a review already but this hotel was top of the line, clean, excellent service, with a full breakfast

doors pointed inside and were protected by amiable security both going into the hotel and at the parking

secure parking without height restrictions

going to the covered parking lot is a maze,you have to ask several times

restaurant facilities are quite old and the parking lot is not very large, it has very small spaces

figure out how to get in, no signage, entrance is a starbucks parking lot

breakfast buffet included - comfortable beds available - hot water immediately - parking place in

breakfast is good

poor menu on breakfast

breakfast was delicious with many options

the hotel has some bad reviews about cleanliness, rude staff, loud parties, horrible breakfast

of the hotel was very friendly and nice pool was clean and warm rooms were clean and

the heated swimming pool

the pool an services

isn t friendly or sensitive to your needs, the food was awful, the servers took too long the pool is too small for the amount of people staying, the shower and bed were super uncomfortable

pool temperature, music

the hotel was clean, pool was nice and water was right temperature. rooms were very nice.

except for a couple of times where we stayed at bed and breakfasts, my sister and i have pretty much always stayed with family in the town since we were

very friendly staff and the breakfast was delicious.

and variwd mexican breakfast, waking distance from water park and numerous dining options, nice pool

breakfast hours started too late

ignored us at breakfast and seemed mean

need to put some kind of love in the garden and in to repair the pool

big beds, nice bathroom, close to the airport, parking.

yes breakfast was good good service the beds were clean comfortable

the rooms where so. big the breakfast yis good

breakfast is just fine

the breakfast always had the same options. the channels on tv were limitated.

the breakfast and the attention of the receptionist in chief were fine.

good breakfast and friendly service

i would say just breakfast

was super clean and late check out as well

location, parking lot, starbucks

protected parking

bar with alkoholo / soft drinks on reception

we also really liked visiting the swimming pool and restaurants nearby

location location location and the pool but it was closed

large comfortable bed, good-sized room. convenient car parking.

larger pool with slides for the kids was great

heated pool and jacuzzi with slides for children, lots of plants, green environment very calm and relaxing

larger pool with slides for the kids was great

kids pool was cold

swimming pool in the room ... not as good as expected. doesn t worth the extra !

they have a basketball hoop near a beautiful garden. also there's a gym with a swimming pool.

room was big, gym is big as well which is good

the bar was very nice where i enjoyed a margarita and cappuccino

the pool is covered which was a surprise but actually a bonus as were protected from the sun

a different hotel, with great staff, warm indoor swimming pool, great jazz music, super nice bath, and really pleasant gardens