family of four two adults and two kids

breakfast closes too early

the breakfast was very good, with so many different options every day

the room, beds, breakfast, and lobby were excellent.

kitchen could be more spacious and the selection could be better

stayed with 4 kids and myself

i like the shower in the bathroom it s so perfect for the kids

was a family with young kids staying upstairs and it was very noisy of them stomping

it's new and clean, the breakfast is good. our kids love this hotel.

the room was great! the pool was a great bonus! staff was fantastic!

also, it seems i was next door to the hotel laundry room - it was noisy

location and price were good. also free parking.

friendly, helpful staff; great location, convenient parking, plenty of hot water for showering

no breakfast served, but duncan was nearby. great to have covered parking free.

parking garage was nice as well as the location . great coffee and good price .

probably because rain put the kids' hockey game indoors

i took my kids to go swimming would not have stayed and would be charged if we did

crying kids, unclean rooms, no amenities, staff far from helpful

after being yelled at by another guest who was upset by the noise of the kids, we left and decided to come back

the restaurant could be better for kids .

the staff were really helpful, well maintained, good breakfast, nice view, and kids friendly.

the kids loved it too

kids can paint a drawing at the lobby

but kids liked them and also said cot was comfy (extra $20)

park for kids across the

did not have breakfast, the kids wanted mcds

breakfast, parking on site (need to pay extra), rooms are nice and clean, gym has all that i need

bar closed early

on floor and then discovered on last day all the water bottles on offer were in the fitness gym

good gym and excellant breakfast

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

room service presentation

the lobby was great. friendly staff. awesome fitness center.

we loved the location, peace, rooftop bar facing harvard.

gym was boring, like all other

to accommodate breakfast room service at 530am

nice gym

no room service, no mini bar, no room cleaning

no room service and restaurant closed early for breakfast and dinner

easily location to explore boston but with nice quiet surroundings for walking with kids and pets

there was a little confusion if it included kids (email confirmation says yes, easily resolved)

at 250 pounds per night expect at least sheets for the kids

not good for families we kids either

front desk staff was lovely!!! great spot to ride the subway from with the kids

a lot of kids changing the room during our 4 nights stay

had three little kids with me and we were on the 9th floor and the window actually opened

my grand kids (whom i came to visit) and i, did also enjoy eating at the bisuteki tokyo restaurant

wifi is extremely slow

in house laundry was super useful

it's heated and clean with free towels, so consider it a place for kids to splash around, not do a workout

they were friendly, helpful, so good to my kids and made this stay all the better

we have to pay for breakfast,if i paid to stay here then i shouldn t have to pay for

breakfast was not available during covid.

of wine in bar

the bar in the lobby was also a very welcomed amenity

the kitchen/restaurant seemed deserted most of the time and this really put us off going there and the

responsive front desk, brought up amenities and room service quickly

service and quality of bar and restaurant needs improvement,

one issue: the negative was the spa experience

occupancy - nice and big nice for families to have the second add-on room (double bed) for older kids and their

i loved the breakfast options and kitchen area as well

i loved the breakfast options and kitchen area as well

laundry facility and location

wifi connectivity was good as well

right near the train stop. we have kids who live in the neighborhood

the bar connected with the hotel served food and good drinks, we didn't eat there, but a lot of other

of staff, clean, good wifi

they accommodated early check in, very much appreciated

good front desk for early check in, all staff are nice.

on the 3rd floor when kids weren't running and yelling or adults talking in the hall

quiet once the kids in the park out back left (7:30 pm)

traveling with kids can and there limited choices for rooms if you want to be together or on same floor

no in-room dining, no room service

not the quietest and wifi could have been a little faster.

woke my kids up b4 6am

a real wow factor for kids

no microwave in room :(. would love to have one when traveling with kids.

specifically chose this hotel because of the pool for our kids

used to catering to college kids and their parents--food available long hours, convenient location, shuttle if

the swimming pool is small but warm, excellent for kids

the room was comfortable and clean and had everything we needed for a night away with our little kids

kids always seem to end up on the pull out couch, which is ok, but not a nice super comfy bed

the pool was was to small.

my wife asked her to check on the gym equipment, specifically why all the treadmills were stuck in the 'up'

the breakfast was okay but could ve been better

additionally you advertise laundry/pressing service, but again, no

room service charge was too high9 $

staff, offered us late check out and complimentary breakfast

were so helpful, they accommodated all of our needs, room service was great, a bit pricey but the breakfast was

we did not have wifi on day there was no hot water an other day no compensation and no excuses

had a kitchenette in the room but only 1 plate and 2 forks and 2 baby spoons

about it was the food from the associated restaurant i had four meals, three of them were through room service

no gym on premises

the restaurant was not open for breakfast on the weekends

my kids really had fun with the pool and i liked the bar

pull out might be ok for little kids, but not

no waffles, but the kids will get over it

i get there with my 3 kids and the room is far from being ready

the room is equipped with a full kitchen, and this is very helpful when you have kids/babies

and my kids immediately commented on how funny and personable the staff were

time we came in the door, the kids from the valet parking helped us

the hotel had kids running around and it was loud well into late night.

some kids were banging around at 3:30am.

the walls were thin but to be expected with an older building the kids in the next room were extremely loud

was super busy and packed but had good coffee and yogurt and good value for families with kids

this time i was with my kids and we enjoyed the

easy to walk to restaurants, even were able to take the kids to the movies one evening as the movie theater

easy to walk to restaurants, even were able to take the kids to the movies one evening as the movie theater

room has everything one needs especially the kitchen

children (would have liked a pool if i had brought my kiddos) but perfect for a couple or older kids

the breakfast was wonderful and had things all 3 of my kids liked, plus gluten free for me.

supermarkets have a large hot meal section, but if you arrive and do expect to cook a bit for kids or other

we stayed in a room with a large kitchen, but there was one pan, no cooking utensils

breakfast was great

and friendly staff even friendly to kids

the sofa bed our kids slept on was very uncomfortable

the amazing doorman gave our kids boston scrapbooks that kept them entertained in the

that will be great the pictures i saw on line is not the reality this is my opinion and my kids people really

kevin at front of house was superb. he was friendly, helpful and the kids loved him.

- they had a king sized bed room but that came with a foldout couch, not ideal if you want your kids to sleep

amazing room service

fantastic facilities - great gym, nice social space on 4th floor with games and leasure spots

the gym is amazing

great amenities such as gym, valet parking, and good

spacious, clean room with kitchen. plus laundry and small fitness room

i didn't use it but the full kitchen with a dishwasher is amazing

on the second floor, there's a laundry room with multiple washers and dryers, which was super convenient for

wifi intermittent, staff don t offer assistance unless asked

booking. com photos need updating to remove bbq and laundry, as not present now.

they made us feel so special (especially the kids) with extra amenities and treatment

breakfast and range of food was great

super comfortable room, big bed and bathroom, amazing a la carte breakfast

the pool was great

breakfast was grossly over priced. room and service was excellent.

the pool was not great and crowded with a bunch of kids making exercise impossible.

we had a problem with our room (a large group of kids was staying on the same floor and was loud and running

were requested for immediately going out of the building, it was really scary time with the kids, till the

i wanted to bring my kids for new years eve to swim and stay in a hotel for fun

the kids got cold fast and could not really enjoy the pool

nice pool for the kids to cool off after a day of walking

the kids really liked the pool at the end of the day

the location is awesome and the lounge was a success with my kids

pool was great for kids

the pool was huge - great for the kids.

the bed was comfy and the pull out worked well for our kids

kids wanted balcony view

the labor checking area was very small, and when other people were at the desk, my kids and i could not get to

pretty enough for a family of 4 ( with little kids)

breakfast was great, with a variety of options daily

due to covid there is no bar and restaurant, not their fault. you can still have room service.

room service not good restaurant affiliated to hotel gave me poor service

wifi connection not included in the rate of the room is really not acceptable!

the room service was exceptionally excellent

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

location was great- within walking distant to many boston restaurants, grocery, playground for kids

missed to have a small fridge at the room, specially handy when you travel with small kids

the hotel is used for student housing, so at night you have kids in the hallways

there is no small swimming pool for kids upto 5 years as existing pool depth starts with 3

if i would have been with my kids and it was earlier in the night i would have left but it was already after

almost no information provided - i had to ask everything myself (how to get to the room, where is wifi password

location, fast lift, gym

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

breakfast was very good, with a nice selection

nice rooms with refrigerator. big bathroom. nice gym

the pool area for the kids

sports deck was amazing for the kids and adults

it is close to everything and when staying there is the pool/game room for the kids.

i liked the pool and recreation area great for kids

there is a pool, a basketball shooting area, and table games for kids

kids at the pool, the pool bar smelled bad-like someone dumped alcohol all over everything, the

kids in pool late at rooftop pool

i had to call the front desk to get the parents of the kids across the hall to make them stop screaming at 12

adjacent room was very noisy and we didn t have are own kids next to us

pool is for kids only

kids were a little disappointed they didnt have a pool but that was fine with me

staff, delicious breakfast with lots to choose from, spotlessly clean throughout the hotel, very comfortable

wifi kept turning off

their wifi is on and off; i even upgraded my internet access by paying extra, and there was still poor

laundry and gym within the premise is really good

especially our first night and after a long trip we couldn't rest because a family with kids were staying in

bathroom & snack provided with the afternoon drink would of been great perk for the kids

just the coffee....it is bitter and cold! however, my kids raved about the hot chiocolate!

the gym smelled funny & way too hot.

no hand sanitizer in the gym area

included, cozy breakfast/snack room, kitchen in the room (super useful since traveling with kids)

room was beautifully appointed with a comfortable bed, tasteful furnishings, and a kitchenette

the kitchen was well-stocked and i appreciated the full-sized fridge/freezer

i liked the breakfast in the morning

but you can buy groceries at the local supermarkets and cook in the small (fully equipped) kitchen in your room

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

wine/goodie basket delivered by surprise after my kids mentioned it was my bday weekend

all different types of families many with kids, hotel was very accommodating for everyone

kids lived the pool

the pool and hot tub were great and the kids loved them

kids had a wonderful experience especially swimming

asked for two rooms that where close to each other because i was a traveling with my kids and they put me on

fully equipped gym

stated there was a laundry, however there wasn't

no laundry facilities

added extras like the guest kitchen and free gym helped justify the cost

kids were running around, things are going slow, everything was a mess

corner room with connecting doors to another room where there were loud kids, so you can hear everything

booking could not be confirmed, kids were not included in the breakfast etc

were some unsupervised kids that had rooms adjacent to our room and they were playing soccer at 10:30pm in the

have a problem with the key fobs, i changed at least 5 times, that bothered me or my kids because you can t

across from the hot is shopping mall and restaurants it s so convenient for us that have little kids

we could hear kids yapping away next door

breakfast was amazing. and didn t take too long to arrive. kids menu was especially good.

were extra comfy, the kids loved the view from this he room and the chocolate chip cookies available in the

only had one elevator working and that was a pain to have to travel with kids to and from the 8th floor because

the kids really enjoyed the back elevator for access to the cambridge mall

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our

loved the scooter and camera for kids

the kids really enjoyed the back elevator for access to the cambridge mall

fun for kids

bedding, lobby, gym, neighborhood.

a bit aged, can use a facelift why are all boston hotels so expensive? wifi not free

very close to nice part of boston (shops, park, water), subway at few steps and a well equiped gym

they also have a hotel dog for guests who miss their own pet

fees and the stress of downtown driving by taking the subway from the assembly t station instead--kids ride free

we had 5 people, 2 adults and 3 kids

breakfast restrictions due to covid-19 but what was offered was what kids get a summer camp

kept my wife, 2 kids and myself awake all night

had a nasty smell of weed, which is very uncomfortable, especially when you are traveling with kids

i never recommend to have kids there 2 dishes etc

sort of outdoor space for the kids to be loud and run around a bit

at 9 security showed up because the guy downstairs wanted to sleep on a friday night and my kids were to loud

clean, accommodating, pet friendly and free breakfast.

the breakfast is also something i will miss

in room service can be ordered from the tv which is a great idea except that the options are limited

the bikes were an amazing perk. also early check in and late check out was amazing.

gym was small, dark and lacked equipment

very late room service so not always done when we had been out for the day

we like room service so a lot can improve in this domain .

hotel is 5 minutes from our kids' house has free breakfast, free indoor parking and free wifi -- all worth good

my kids enjoyed the pool, and the town has a small town vibe with hip restaurants etc

ramona was exceptional.,the kids loved her.

pool area was recently redone and fun for the kids

the kids loved the pool, breakfast was phenomenal by far the best hotel breakfast i ve ever had

the hotels sits opposite a retail park with a bowling facility which is nice however no kids after 7pm

staff was a little rude, the restaurant lacked options for families/kids

woke in the middle of the night by emergency alarm and other guests. screaming kids.

is a big deal with traveling with kids

great but the bedding for the pull out sofa was inadequate and thin - kids were freezing in bed wearing their

didn t hand me an item i stored with luggage for my kids s camp

they doted on my kids and absolutely made our trip

wifi in room not very good

great restaurants are near they are also pet friendly staff was courteous and always had smiles on their faces

wood burning fireplace in the room

crowds of drunk kids. rude bar-staff. lousy location for walking around.

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find

good price but with that comes partying kids in the rooms

), steep pet fee with nothing in return (no bowls or beds - not a must but for $100 the hotel should do

the gym was terrible

with teenagers stampeding the hallways, police were involved and they could not find all the kids so ultimately

arrived to a weekend when it was full if kids on a dance weekend the hotel was full crazy busy no decent food

helpful waitress, and the breakfast buffet the next day was large and varied, making the kids particularly

and the absence of the lock on the bathroom sliding door, which is important when you travel with kids

we paid for the breakfast for the family of four (two parents, and two kids) when we booked the hotel (it asks

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

during a recent stay we encountered hundreds of kids from a middle/high school volleyball tournament

bathroom a bit small. sofa bed not great for the kids.

kids 16 yo were not allowed to fitness room even with parents supervision

unfortunately the hotel was hosting a model un conference and high school kids ruled the halls and were loud

staff was so friendly and great with my kids

didn t collect my room service dishes when i asked, so they just sat there all night

delivered the cappuccino and bar bites with a smile

no spa available

look out for extra charges such as room service related to your

breakfast that we paid for and turned out its only for 2 guests not for all 4 (2 kids didn't get option for food

on weekend nights, it gets quite noisy outside with kids running around

kids cried

a lot of the time it sounded like the ceiling was going to cave in due to kids jumping around above us

kids' breakfast is free

so accommodating, helpful, engaging with the kids

too fancy but kids enjoyed the pool and we could walk to north end and faneuil hall

kids had fun time

so my kids where mostly sad

location and accommodating staff, comfortable beds, clean room, great outdoor pool for the kids to expend more

the location was great as we have family a suburb away. the breakfast was really good.

location was 10 minutes from city center of boston, continental breakfast was good, gym was

my family and i found the breakfast was sufficient to start off the day

gym was too small for number of people

shops and facilities around the hotel and great laundry facilities

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

amazing breakfast

great gym i loved it!

gym n breakfast rooms were great

staff is very friendly, hot breakfast daily.

overpriced parking and the soap dispensers were too high for my kids to reach them

for anyone travelling with kids, the crib was not suitable

kids not allowed on roof terrace in the evening, although understandable, we don't like to leave

conceirge super helpful and friendly and every effort was made to help us and the kids

we are local and stayed for fun. the kids liked the pool.

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

really enjoyed our stay especially the kids because they have an indoor pool

so quite noisy with constant airplanes flying low overhead - if you charge $111+ for bringing a pet then a)

salt water pool always gets the perfect 10

checking into the front desk was very easy also i requested an early check in and they didn’t hesitate to help

extremely disrespectful continuing their parties in the hallways after 2am and families with kids screaming

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

great breakfast; a bit pricy; but well made. i had an egg white omelette and kids ate pancakes.

cool hotel, friendly staff, kids loved it.

our kids locked some items in

booked a big corner room with a view over the city, travelling with two kids

loved the amenities. the kids played in the pool and had a lot of fun.

our room has very large which was great with two teenage kids

michael who took care of us at breakfast every morning was especially great

room service and house keeping was excellent

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

a crowded loud nightclub at night with lots of young rude kids (underage

it isn't a good fit for families with small kids or more conservative people

there also a small gym to go

great location and fun theming. check in was easy, and they allowed early check in, no problem.

stay was nice. great for people with kids and pets. spacious, pet friendly.

that the pool was not available, but with that being said, we found a great beach and took the kids for some

then pool closure when the kids wanted to swim before we left

the gym was great! pool was the perfect size for kids.

my kids wish the pool was s little deeper but other than that everything was great!

rooms were very small for family with adults kids

small rooms, staff at restaurant food not speak much english, hard for kids to order

we were also told room service was available until 11 but when we called at 8:52 pm to order food, we were told

the room fee included a $20 voucher for the hotel restaurant / room service, which was not transparent until

wifi didn t work, when we landed we were hit with a $30 charge for each day which wasn t made

the bar area was lively with great service and drinks

room service hours were unacceptable and may cause us to not stay at ritz any longer.

the bar was not open

location, amenties, gym access, restaurants

the room service is excellent