we had 5 people, 2 adults and 3 kids

my kids were scared they would be shot at any moment and at one point i even checked maps to see where

kept my wife, 2 kids and myself awake all night

had a nasty smell of weed, which is very uncomfortable, especially when you are traveling with kids

the first night we had several young kids playing high till 2 am, the 2nd night, a baby cried whole night

new and clean, nice pool for the kids

the kids loved the pool and we had the area to ourselves

staff was a little rude, the restaurant lacked options for families/kids

is a big deal with traveling with kids

woke in the middle of the night by emergency alarm and other guests. screaming kids.

i liked the pool and recreation area great for kids

all awesome place to bring kids, my children are 8 9 and 10 super kid friendly

pool and sports deck all in one is the best thing ever when you have kids

the pool area for the kids

it is close to everything and when staying there is the pool/game room for the kids.

the location was great as we have family a suburb away. the breakfast was really good.

american-style, just about everything i could want was offered for breakfast

i liked that the kitchen area has the necessary things for cooking and eating to make staying there comfortable

shops and facilities around the hotel and great laundry facilities

location was 10 minutes from city center of boston, continental breakfast was good, gym was

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

really enjoyed our stay especially the kids because they have an indoor pool

the supply of wifi is free! excepting that, everything is standard, but just standard.

a dog, which i highly doubt she did, then it was not ours and she was just continuing to be her petty self

the lavender sauces were a very pleasant touch, gym was well equipped, pool area small but clean

gym n breakfast rooms were great

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

breakfast was very good

amazing breakfast

clean comfortable room. good breakfast . fast check-in and check-out

kids wanted balcony view

pretty enough for a family of 4 ( with little kids)

the labor checking area was very small, and when other people were at the desk, my kids and i could not get to

the bed was comfy and the pull out worked well for our kids

breakfast was great, with a variety of options daily

gym equipment very basic

nice rooms with refrigerator. big bathroom. nice gym

great full breakfast, good privacy and thick walls

in-room a/c very noisy wifi too slow to be useful, difficult to log on

bed was uncomfortable, and gym was pretty small

kids were a little disappointed they didnt have a pool but that was fine with me

hotels are generally reliable to be clean and have a decent breakfast and a comfortable bed

everything. free garage parking, breakfast, very clean and extremely polite personal.

breakfast could be improved

their wifi is on and off; i even upgraded my internet access by paying extra, and there was still poor

right near the train stop. we have kids who live in the neighborhood

cleanliness and wifi

very clean, enough space, close to red line, fast wifi, and friendly staff

the bar connected with the hotel served food and good drinks, we didn't eat there, but a lot of other

no gym the hotel wifi blocks vpns, which may be a problem if you're working from your room.

the kids really enjoyed the back elevator for access to the cambridge mall

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our

loved the scooter and camera for kids

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

room was well set up for a business traveler, yet relaxed - fast and reliable wifi meant i could partake in vcs

this time i was with my kids and we enjoyed the

easy to walk to restaurants, even were able to take the kids to the movies one evening as the movie theater

was super busy and packed but had good coffee and yogurt and good value for families with kids

very friendly staff, allowed early check in. breakfast with plenty of choices.

great room. liked having a fridge, microwave and stove. good breakfast. great location.

didn t have room service

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

no spa, rather expensive, the bar is not open during the day

not have any bar soap for sink or shower or conditioner

there is free wifi

limited breakfast options especially for kids. no waffles or panckes

breakfast was amazing. and didn t take too long to arrive. kids menu was especially good.

great location, beautiful views! kids loved the gym and pool!

kids loved the pool especially

we could hear kids yapping away next door

- they had a king sized bed room but that came with a foldout couch, not ideal if you want your kids to sleep

staff, clean room fast and simple to use room service

comfortable beds, heating/ac worked fine, and a nicely-appointed gym (two racks of dumbbells, squat rack, lots

you have to go to the lobby to pick up food--room service is extra.

room service was decent and sheet were always clean

supermarkets have a large hot meal section, but if you arrive and do expect to cook a bit for kids or other

the breakfast was wonderful and had things all 3 of my kids liked, plus gluten free for me.

children (would have liked a pool if i had brought my kiddos) but perfect for a couple or older kids

i guess room 208 is right above the kitchen - don't ever agree to take it

great value but does not have a full bar and only a small evening restaurant

it wasn't easy to connect to wifi

were so helpful, they accommodated all of our needs, room service was great, a bit pricey but the breakfast was

wifi always loses connection

room service charge was too high9 $

lovely place, hotel bar was cozy, check in was friendly. a+

room with living area extremely enjoyed it with my three kids the indoor pool was just a perfect breath everyday

very good food, especially for kids.

pool area was recently redone and fun for the kids

the kids loved the pool, breakfast was phenomenal by far the best hotel breakfast i ve ever had

ramona was exceptional.,the kids loved her.

to what we wanted to do with two kids

pool was nice but really for laps, not kids playing

our kids enjoyed the pool; the water temperature was comfortable for swimming, around 24-25 c

heated pool for the kids

great location, easy parking valet, rooms spacious, perfect for family of four w two small kids

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find

crowds of drunk kids. rude bar-staff. lousy location for walking around.

good price but with that comes partying kids in the rooms

room service was great

room service ends early

the gym was under reservation and you would have it to yourself for whenever

gym is a bit too small

on the expensive side steep pet fee

we were told room service was available until 0930pm but no menu as it was only available from tv

great location, nice toiletries and mini bar is reasonably priced

i also had to follow up with the hotel to get my laundry returned

we loved the location, peace, rooftop bar facing harvard.

room service presentation

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

the lobby was great. friendly staff. awesome fitness center.

small rooms, staff at restaurant food not speak much english, hard for kids to order

rooms were very small for family with adults kids

one evening bar didn't work, when i planned to get dinner, but it was a minor thing.

fantastic accommodations. by far the best wet bar set-up of any hotel room!

decent wifi, hot water with good pressure, comfy bed n pillows & near olde towne.

too fancy but kids enjoyed the pool and we could walk to north end and faneuil hall

with two kids it was worth it and i also was very thankful for polly at the front desk, she let us check in

kids had fun time

so accommodating, helpful, engaging with the kids

location and accommodating staff, comfortable beds, clean room, great outdoor pool for the kids to expend more

the kids would have been happy to sit and watch people the entire time

my kids got a room with a glorious walk-in shower and i got stuck with a tub that was raised

value and very convenient particularly when traveling with kids, breakfast was added as a disney in ice

foldout couch mattress wasn t super comfortable, but my kids still seemed to sleep ok on it

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory

it is next to the drug dispensary so the street has packs of kids smoking dope. not very savory

loved the easy and free wifi, and the staff was very friendly

it was to td garden and some local bars it felt super safe since ive never been to boston the breakfast was

free water in the gym.

cute decorative fireplace that added to the home-y feel

a lot of kids changing the room during our 4 nights stay

had three little kids with me and we were on the 9th floor and the window actually opened

my grand kids (whom i came to visit) and i, did also enjoy eating at the bisuteki tokyo restaurant

office chair was worn out and was coming apart at the seems, and the only stationary bike in the gym had warped

hotel had laundry machines that required quarters, but no quarters were available for change at the front

the only disappointment when staying here with our kids is that there is no pool or hot tub.

breakfast was wonderful. the kids loved making waffles and eating.

threatened to kick myself and my kids out at 11:30pm

the staff, the breakfast was a real hit with the kids.

had a shuttle and great breakfast and the staff when we got in and in the morning were so helpful and

a real wow factor for kids

specifically chose this hotel because of the pool for our kids

woke my kids up b4 6am

used to catering to college kids and their parents--food available long hours, convenient location, shuttle if

no microwave in room :(. would love to have one when traveling with kids.

but we have two little kids so if it was just me and my wife i wouldn t mind walking somewhere

a $6 cup in restaurant or figure out a crazy complicated machine in the dark room with wife and kids sleeping

laundry service was horrible

very nice staff who easily arranged for a late check out for us

shared space, such as restaurant, gym and transit lounge were great

the place , was a great space for me and my kids

trip, they gave us the 2nd floor overlooking the city (not romantic at all with college kids yelling and running

dangerous for kids

they even had a game section on the bookshelves for kids and families

restaurant is expensive, not an hotel for travellers with young kids

much service for kids, no welcome drink for kids

the best part was the bar lounge, great food drinks and bartender.

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

very comfortable, pet friendly, great location, friendly staff

great staff. clean. smelt nice. nice bar / gym area

they doted on my kids and absolutely made our trip

didn t hand me an item i stored with luggage for my kids s camp

we utilized the gym which was top notch

great restaurants are near they are also pet friendly staff was courteous and always had smiles on their faces

an early check in

kids and i just stayed at the omni for new year's eve

centrally located. beauty building with kids of history.

we felt special receiving gifts for the kids and water when checking in, and a voucher for a complementary

we stayed on an executive room with a sofa and there was plenty of room for 2 adults and our 2 kids

the staff was awesome - right from the check-in where the kids were given welcome goody bags to the unlimited

pool was good for kids but not adults, gym could use some real weight machines.

i use cash app for things more to do with sending my teenage kids money or lend borrow from friends therefore

of kids screaming in lobby running back and forth from pool to bar where their parents were

breakfast, could be better. at least add milk, for kids it is necessary.

no food in premise. no room service, no water or snacks. in room

the kids loved the pool and the hotel overall was very clean with extremely friendly

the pool had kids screaming really loud and did not let us in the pool

good breakfast, nice swimming pool for kids, very friendly staff

the facilities were fantastic- the pool was lovely, the gym and the lounge were excellent

the kids loved the pool and the hotel overall was very clean with extremely friendly

the setup of apartments and facilities is perfect for staying with kids

room above me, the people were loud and kids running and noise like if they were moving furniture around

variety of hearty & healthy from jars of over night oats (which i loved) to a taco bar, every kids favorite the

the staff offered use of a pool across the street, but bringing 3 wet kids across the street in the freezing

since we couldn't get in our car to drive or get our kids' car seats out, we missed thanksgiving with our family

that will be great the pictures i saw on line is not the reality this is my opinion and my kids people really

the sofa bed our kids slept on was very uncomfortable

needs were solved smoothly and effective, large clean room with great breakfast, valet parking, kids

kevin at front of house was superb. he was friendly, helpful and the kids loved him.

the staff were friendly and greeted our kids with care packages upon arrival

time we came in the door, the kids from the valet parking helped us

the hotel had kids running around and it was loud well into late night.

the staff was super accommodating esp with with our two little kids

wouldn t take young kids there though as not much in the hotel for them

and my kids immediately commented on how funny and personable the staff were

staff was so friendly and great with my kids

no coffee/tea available after 9am unless you want to sit in the restaurant or order room service

no spa available

look out for extra charges such as room service related to your

also, great gym with a beautiful pool that must have one of the most stunning views in boston

just the coffee....it is bitter and cold! however, my kids raved about the hot chiocolate!

especially our first night and after a long trip we couldn't rest because a family with kids were staying in

bathroom & snack provided with the afternoon drink would of been great perk for the kids

even giving her treats, and we were thrilled that they don t charge an extra fee to bring a pet

gym a bit older and small

the spa was incredible!

the room service team was exceptional, and every meal i ordered was absolutely

room service not good restaurant affiliated to hotel gave me poor service

wifi fiddly to use

the quality of room service food

the staff were really helpful, well maintained, good breakfast, nice view, and kids friendly.

the location is good, nearby mcd and grocery store to get instant noodles, popcorn n milk for kids

kids friendly and great breakfast bar!

but kids liked them and also said cot was comfy (extra $20)

the kids loved it too

the butter pasta for kids from ruka should have been better

the kids loved the snacks in the room

option, room was not ready for us as a family when checkin in late in the evening with tired kids

the room was spacious - had a king suite w a pullout sofa couch for the kids and the staff made up their bed

the kids loved the donuts and cider on saturday night :) it was nice having snacks in the room as well

fun for kids

urban fee, which you got back in credit, but it would be nice to be able to be used on breakfast

location very clean staff attitude gym

seven dollars to deliver food from the kitchen to my room

staff were exceptionally courteous and the oak kitchen/bar was smashing for food and drink

had a pull out couch for our kids and housekeeping didn t touch it during our stay- was a little disappointing

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

bathroom a bit small. sofa bed not great for the kids.

kids are easily able to select their favorite channels and parents will get charges at the checkout

enjoyed our stay with our two kids

the gym is too simple

it would have been nice to have a bigger gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

location, amenties, gym access, restaurants

had difficulties during check in( booking took a payment but hotel had another information); mini bar was empty

great hotel. looking forward to the return of the mini bar when checking in at midnight.

room service got every item on my dinner order wrong

foyer bar closed sunday evening on a holiday weekend

patrons were loud, kids running in the hallways

have a problem with the key fobs, i changed at least 5 times, that bothered me or my kids because you can t

corner room with connecting doors to another room where there were loud kids, so you can hear everything

i did not sign up to stay in a covid infested cesspool full of college kids

it was a fantastic hotel - great location and good space for a family of 5 (kids range from 8 to 13)

asked for two rooms that where close to each other because i was a traveling with my kids and they put me on

the wifi a nice addition

good wifi for work

wanted a place for laundry as we were on an extended trip, everywhere says they have laundry even signs at the

in addition, the free wifi worked perfectly and there is guest kitchen with free coffee and microwaves

we change rooms four times and even that way my kids and i clean the room that we end up don't be fooled for

at 250 pounds per night expect at least sheets for the kids

easily location to explore boston but with nice quiet surroundings for walking with kids and pets

there was a little confusion if it included kids (email confirmation says yes, easily resolved)

front desk staff was lovely!!! great spot to ride the subway from with the kids

no kids food on room service, pool was closed

the pool is nice and warm but a bit on the smaller side yet not bad for kids and with it being located on the

for luggage was hard to obtain and the kids next door were really loud and running up and down the halls for

kids had a great time in the pool

we had kids with us (6 and 10), and

restaurant was too fancy for kids and teens for supper

we enjoyed the pool, the rooms was comfortable and clean, and the kids loved the room service

were travelling with young kids (2-4), they traveled for free, but theme were no room with a bathtub

room, swimming pool for kids staff and valet were great

double levels of elevators was a tad annoying at first, but, as we had young kids with us, we found it comforting

three separate bars including a rooftop for adults but also had areas for kids including and/or tomorrow

kids not allowed on roof terrace in the evening, although understandable, we don't like to leave

overpriced parking and the soap dispensers were too high for my kids to reach them

very well taken care of, staff are absolutely attentive and great with kids.

we had originally planned on sharing the room with our 2 teenage kids but the pull out bed was not comfortable

our kids locked some items in

extremely disrespectful continuing their parties in the hallways after 2am and families with kids screaming

cool hotel, friendly staff, kids loved it.

great breakfast; a bit pricy; but well made. i had an egg white omelette and kids ate pancakes.

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

he was great with kids too

the deluxe room was worth the extra $ - great to have kids spread out and have their own tv

having a high quality restaurant onsite was a significant advantage, with young kids

i had to put towels and pillows to try to block the sounds of the young kids as they were up very early in the

room we had for 2 adults and 2 kids was absolutely amazing so much space and everything you could need in a room

they made us feel so special (especially the kids) with extra amenities and treatment

breakfast was a little pricey

excellent gym

the spa was heavenly.

the bar was tiny

our room was beautiful, and had enough space that me and my 3 kids felt like we had room to move and open our

elevator directions to cafe or spa which are not in same part of repurposed old bank building as the guest rooms

the bar is amazingly great- service, food and drinks

we dined at the fed for dinner twice and had breakfast in grana

the bar was a bit too old fashioned

kids had a wonderful experience especially swimming

kids lived the pool

how can this be avoided in the future as i will be visiting for the next 5 years with kids in school there

kids had a blast in the pool and hot tub

all different types of families many with kids, hotel was very accommodating for everyone

the kids got cold fast and could not really enjoy the pool

the pool was not great and crowded with a bunch of kids making exercise impossible.

i wanted to bring my kids for new years eve to swim and stay in a hotel for fun

we had a problem with our room (a large group of kids was staying on the same floor and was loud and running

were requested for immediately going out of the building, it was really scary time with the kids, till the

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

a crowded loud nightclub at night with lots of young rude kids (underage

it isn't a good fit for families with small kids or more conservative people

poor wifi.. kept lagging

there's no free wifi, and the restaurant staff definitely need more training.

pool was great for kids

came for a concert with our kids

we loved the location! beds were comfy. plenty of space for the attached bedrooms for the kids.

nice pool for the kids to cool off after a day of walking

the location is awesome and the lounge was a success with my kids

no waffles, but the kids will get over it

type room and sometimes i wish we could just get 2 queen beds, instead of having to make the kids sleep on a

i get there with my 3 kids and the room is far from being ready

my kids really had fun with the pool and i liked the bar

pull out might be ok for little kids, but not

our room has very large which was great with two teenage kids

loved the amenities. the kids played in the pool and had a lot of fun.

booked a big corner room with a view over the city, travelling with two kids

it was pet friendly.

breakfast was excellent

kids in pool late at rooftop pool

the best hotel bed i've ever slept on), and the rooms where spacious enough for 2 adults and 2 kids to stay

they have the option of 2 beds in the room so can sleep 2 adults and 2 kids if required

i had to call the front desk to get the parents of the kids across the hall to make them stop screaming at 12

pool is for kids only

included, cozy breakfast/snack room, kitchen in the room (super useful since traveling with kids)

the clear instruction on wifi connection is either in self checkin mail or in the room.

good apartment:clean convinent,location nearprudential center and star market,owning gym and kitchen can

they did not serve a warm breakfast but had bagels and protein bars and nespresso coffee for guests, which was

wifi very good