wifi always loses connection

gym was nice but dirty

the price of breakfast

the breakfast wasn t amazing, and unnecessarily complicated.

too small a gym for hotel that size

easy to walk to restaurants, even were able to take the kids to the movies one evening as the movie theater

this time i was with my kids and we enjoyed the

was super busy and packed but had good coffee and yogurt and good value for families with kids

breakfast was great wifi great room was clean, spacious location is near to mit sloan

the gym is uncompleted but better than nothing

the breakfast was wonderful and had things all 3 of my kids liked, plus gluten free for me.

supermarkets have a large hot meal section, but if you arrive and do expect to cook a bit for kids or other

children (would have liked a pool if i had brought my kiddos) but perfect for a couple or older kids

rooms are unique and classy but not weird. staff nice. location perfect. free gym.

super cozy atmosphere, truly delicious breakfast and very friendly staff

had three little kids with me and we were on the 9th floor and the window actually opened

a lot of kids changing the room during our 4 nights stay

my grand kids (whom i came to visit) and i, did also enjoy eating at the bisuteki tokyo restaurant

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

gym is a bit small and threadmills aren't really suited for running.

- they had a king sized bed room but that came with a foldout couch, not ideal if you want your kids to sleep

room service was excellent. i loved the burger!!

very easy access to mit and kendall/mit station. fantastic gym facility. very helpful staff.

comfortable beds, heating/ac worked fine, and a nicely-appointed gym (two racks of dumbbells, squat rack, lots

the gym is amazing

room service presentation

we loved the location, peace, rooftop bar facing harvard.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

i also had to follow up with the hotel to get my laundry returned

there is free wifi

good location good gym

to accommodate breakfast room service at 530am

not have any bar soap for sink or shower or conditioner

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

kids wanted balcony view

pretty enough for a family of 4 ( with little kids)

the bed was comfy and the pull out worked well for our kids

the labor checking area was very small, and when other people were at the desk, my kids and i could not get to

orange and multivitamin juice for breakfast was pretty watery but apple juice was fine

specifically chose this hotel because of the pool for our kids

a real wow factor for kids

woke my kids up b4 6am

no microwave in room :(. would love to have one when traveling with kids.

used to catering to college kids and their parents--food available long hours, convenient location, shuttle if

breakfast was plentiful

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min

location, the gym, cleanliness of the room

hotel and air-conditioning very modern and small gym facilities

location, fast lift, gym

kids were a little disappointed they didnt have a pool but that was fine with me

staff, delicious breakfast with lots to choose from, spotlessly clean throughout the hotel, very comfortable

everything. free garage parking, breakfast, very clean and extremely polite personal.

room service only every 5th day

wifi was really slow

the water was warm but getting out, the kids were so cold, they wanted to leave

all awesome place to bring kids, my children are 8 9 and 10 super kid friendly

there is a pool, a basketball shooting area, and table games for kids

i liked the pool and recreation area great for kids

the pool didn't open early enough for my kids!

the kids really enjoyed the back elevator for access to the cambridge mall

loved the scooter and camera for kids

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

gym could have been a bit better

were extra comfy, the kids loved the view from this he room and the chocolate chip cookies available in the

across from the hot is shopping mall and restaurants it s so convenient for us that have little kids

limited breakfast options especially for kids. no waffles or panckes

only had one elevator working and that was a pain to have to travel with kids to and from the 8th floor because

kids loved the pool especially

and my kids immediately commented on how funny and personable the staff were

wouldn t take young kids there though as not much in the hotel for them

the kids loved it and want to go back as well

time we came in the door, the kids from the valet parking helped us

discount available on the website, but wish there were more discounts for parents picking up kids from college

right near the train stop. we have kids who live in the neighborhood

of staff, clean, good wifi

the restaurant and bar was unexpectedly quite good

wifi was pretty bad and slow

no gym the hotel wifi blocks vpns, which may be a problem if you're working from your room.

the staff were friendly and greeted our kids with care packages upon arrival

needs were solved smoothly and effective, large clean room with great breakfast, valet parking, kids

the amazing doorman gave our kids boston scrapbooks that kept them entertained in the

kevin at front of house was superb. he was friendly, helpful and the kids loved him.

that will be great the pictures i saw on line is not the reality this is my opinion and my kids people really

the room is equipped with a full kitchen, and this is very helpful when you have kids/babies

pull out might be ok for little kids, but not

pool size, was a little cramped when a lot of kids are around.

my kids really had fun with the pool and i liked the bar

type room and sometimes i wish we could just get 2 queen beds, instead of having to make the kids sleep on a

kids friendly and great breakfast bar!

the location is good, nearby mcd and grocery store to get instant noodles, popcorn n milk for kids

hotel was so nice it s has beautiful art work and has a nice park across the street for kids or to walk around

right in front of the hotel, there s a park and a playground perfect for families with kids

but kids liked them and also said cot was comfy (extra $20)

the gym was under reservation and you would have it to yourself for whenever

gym is a bit too small

on the expensive side steep pet fee

we were told room service was available until 0930pm but no menu as it was only available from tv

great location, nice toiletries and mini bar is reasonably priced

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find

good price but with that comes partying kids in the rooms

crowds of drunk kids. rude bar-staff. lousy location for walking around.

at the cost, upgraded wifi should be included

gym is quite small, no spa

no pool? no gym?

also we used the spa services which were convenient

the room service was exceptionally excellent

room service not good restaurant affiliated to hotel gave me poor service

the spa facility and staff were terrific.

had tv news channel broadcasting to the breakfast room - murder, car crashes and doom for my two kids not so

the first night we had several young kids playing high till 2 am, the 2nd night, a baby cried whole night

my kids enjoyed the breakfast every morning, the rooms were nice and clean, the hotel was quiet, and

had a nasty smell of weed, which is very uncomfortable, especially when you are traveling with kids

we had 5 people, 2 adults and 3 kids

just the coffee....it is bitter and cold! however, my kids raved about the hot chiocolate!

especially our first night and after a long trip we couldn't rest because a family with kids were staying in

bathroom & snack provided with the afternoon drink would of been great perk for the kids

friendly staff with a great atmosphere in the lobby with the lighting and fireplace

hotel was stunning!! our room had a wood burning fireplace!! location was incredible!

they made us feel so special (especially the kids) with extra amenities and treatment

breakfast was delicious. car valet excellent. lovely view. staff was wonderful.

breakfast was a little pricey

breakfast was grossly over priced. room and service was excellent.

did not indulge in breakfast

were requested for immediately going out of the building, it was really scary time with the kids, till the

the kids got cold fast and could not really enjoy the pool

i wanted to bring my kids for new years eve to swim and stay in a hotel for fun

the pool was not great and crowded with a bunch of kids making exercise impossible.

we had a problem with our room (a large group of kids was staying on the same floor and was loud and running

the kids really liked the pool at the end of the day

my kids loved the pool

great location, walking distance to fenway. comfortable beds. kids loved pool.

was a harvard mock united nations convention there at the same time and so many kids caused the elevators to

the pool was huge - great for the kids.

the gym is too simple

it would have been nice to have a bigger gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

with two kids it was worth it and i also was very thankful for polly at the front desk, she let us check in

found a plastic kids fish inside sheets which makes me wonder if they were ever changed from previous occupants

we have small kids so when

so accommodating, helpful, engaging with the kids

location and accommodating staff, comfortable beds, clean room, great outdoor pool for the kids to expend more

asked for two rooms that where close to each other because i was a traveling with my kids and they put me on

wifi not working properly, no coffee/tea machine as pe 4star hotel, in fact more a 3 star thinking

very comfortable. we loved the community kitchen and took advantage of using it.

opening hours for gym very poor for a european with jet lag (opens only from 7am).

and there is a little but comfy gym

is a big deal with traveling with kids

staff was a little rude, the restaurant lacked options for families/kids

the hotels sits opposite a retail park with a bowling facility which is nice however no kids after 7pm

it was a short stay, both the kids would have rather just stayed there all weekend

woke in the middle of the night by emergency alarm and other guests. screaming kids.

it was a fantastic hotel - great location and good space for a family of 5 (kids range from 8 to 13)

patrons were loud, kids running in the hallways

were some unsupervised kids that had rooms adjacent to our room and they were playing soccer at 10:30pm in the

kids were running around, things are going slow, everything was a mess

corner room with connecting doors to another room where there were loud kids, so you can hear everything

fun for kids

the gym facilities were exceptional. the staff is very attentive and helpful.

for wifi is tacky

staff kindly accommodated our request for early check in

great location, old world charm, impressive lobby. good gym.

kids lived the pool

how can this be avoided in the future as i will be visiting for the next 5 years with kids in school there

kids had a blast in the pool and hot tub

the pool and hot tub were great and the kids loved them

works really well, very friendly staff, a pool that was very pleasantly not too busy to bring the kids to early

they doted on my kids and absolutely made our trip

didn t hand me an item i stored with luggage for my kids s camp

great gym

in early- great location and view of park- friendly staff- great burger and chocolate cake from room

they doted on my kids and absolutely made our trip

clean room, pool, close to metro and prudential center and a fountain where kids had fun

kids at the pool, the pool bar smelled bad-like someone dumped alcohol all over everything, the

the best hotel bed i've ever slept on), and the rooms where spacious enough for 2 adults and 2 kids to stay

kids in pool late at rooftop pool

stayed there for the pool for the kids, limited hours was disappointing opening an hour before check out did

included, cozy breakfast/snack room, kitchen in the room (super useful since traveling with kids)

kitchen was well stocked with k-cup coffee supplies

the large room with kitchen and different rooms for bed and living room was also very comfortable

very much appreciated the early check in and staff holding luggage in lobby after we checked out but didn t

small gym thanks for nice and friendly stuff

if i would have been with my kids and it was earlier in the night i would have left but it was already after

missed to have a small fridge at the room, specially handy when you travel with small kids

there is no small swimming pool for kids upto 5 years as existing pool depth starts with 3

location was great- within walking distant to many boston restaurants, grocery, playground for kids

the hotel is used for student housing, so at night you have kids in the hallways

rooms were very small for family with adults kids

small rooms, staff at restaurant food not speak much english, hard for kids to order

room service 24/7 is important too

very friendly staff, comfortable room and early check in.

delicious restaurant, fancy water, gym, and comfy beds

traveling with kids can and there limited choices for rooms if you want to be together or on same floor

on the 3rd floor when kids weren't running and yelling or adults talking in the hall

quiet once the kids in the park out back left (7:30 pm)

quiet once the kids in the park out back left (7:30 pm)

no in-room dining, no room service

it would have been nice if the pool was open for the kids.

i'd say travelling as a couple or a family of 3-4 (with young kids) would be perfect

plus, kids are very rambunctious upon their arrival and could be rude

great location, easy parking valet, rooms spacious, perfect for family of four w two small kids

to what we wanted to do with two kids

kids 16 yo were not allowed to fitness room even with parents supervision

charges for handling amazon package!!! fire alarm scared kids

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

kids are easily able to select their favorite channels and parents will get charges at the checkout

unfortunately the hotel was hosting a model un conference and high school kids ruled the halls and were loud

staff was so friendly and great with my kids

didn t collect my room service dishes when i asked, so they just sat there all night

look out for extra charges such as room service related to your

our room had a great view of the park and the pool / gym were great

no spa available

it is next to the drug dispensary so the street has packs of kids smoking dope. not very savory

wifi was not working

the gym treadmills were out of service

it was to td garden and some local bars it felt super safe since ive never been to boston the breakfast was

the only downside i would say would be the breakfast. wasn't worth eating the breakfast.

the hotel met all of our needs. the restaurant had a good variety. room service was great!

did not have time for breakfast

it was clean and the room service food was good

i wish you had a gym

i was charged facility fees for the conference room, food service, parking, and gym

it's heated and clean with free towels, so consider it a place for kids to splash around, not do a workout

they were friendly, helpful, so good to my kids and made this stay all the better

pool, fitness center, business area + printer, seating area in the lobby

location, great staff, nice gym, fruit infused water, and bar open at breakfast and dinner

that the pool wasn t open but that is due to covid.

would say not having a pool but again, the kids didn t even care that there was no pool

the kids would have been happy to sit and watch people the entire time

my kids got a room with a glorious walk-in shower and i got stuck with a tub that was raised

foldout couch mattress wasn t super comfortable, but my kids still seemed to sleep ok on it

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory

seemed deserted most of the time and this really put us off going there and the bar was also deserted and closed

the bar in the lobby was also a very welcomed amenity

the kitchen/restaurant seemed deserted most of the time and this really put us off going there and the

one issue: the negative was the spa experience

fitness room was very small

rooms thoughtful service (for example we were touched that the cleaners put our milk (for the kids) into the

for anyone travelling with kids, the crib was not suitable

were fabulous, the kids were give vouchers for free dessert on check in and given a free lobster plush on check

three separate bars including a rooftop for adults but also had areas for kids including and/or tomorrow

kids not allowed on roof terrace in the evening, although understandable, we don't like to leave

occupancy - nice and big nice for families to have the second add-on room (double bed) for older kids and their

i loved the breakfast options and kitchen area as well

and access to microwave and other small appliances, really comfy bed and en suite shower bath, laundry access,

on weekends, bagels and coffee were available for breakfast in the common kitchen

going through the kitchen to the bathroom felt a bit awkard.

much service for kids, no welcome drink for kids

very comfortable, pet friendly, great location, friendly staff

the gym is a joke

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail

part of town to walk around right across the street from boston common and beantown grill and bar right next

cool hotel, friendly staff, kids loved it.

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

our kids locked some items in

extremely disrespectful continuing their parties in the hallways after 2am and families with kids screaming

great breakfast; a bit pricy; but well made. i had an egg white omelette and kids ate pancakes.

location, amenties, gym access, restaurants

the bar was most of the time closed and there was no foodservice at our arrival available

had difficulties during check in( booking took a payment but hotel had another information); mini bar was empty

the bar was not open

why pay for internet and to use pool /gym when i paid 1000s for 2 nights

and of course, the kids loved the revolving door

big deal for me, but definitely something to ask about if you have difficulty with stairs, small kids or whatever

but it was me, my husband, and our two kids in our room and we were honestly fine

they gave full bed for party of three. mom and 2 kids.

we felt special receiving gifts for the kids and water when checking in, and a voucher for a complementary

it isn't a good fit for families with small kids or more conservative people

a crowded loud nightclub at night with lots of young rude kids (underage

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

the location is great, staff was friendly and helpful, love that it was pet friendly

are very friendly and there are a lot of extra services that are available free of charge (like early check in

the kids loved the donuts and cider on saturday night :) it was nice having snacks in the room as well

the kids loved the snacks in the room

option, room was not ready for us as a family when checkin in late in the evening with tired kids

the butter pasta for kids from ruka should have been better

the room was spacious - had a king suite w a pullout sofa couch for the kids and the staff made up their bed

loved the amenities. the kids played in the pool and had a lot of fun.

our room has very large which was great with two teenage kids

booked a big corner room with a view over the city, travelling with two kids

starbucks coffee bar was great in the am

no room service.

kids received a small welcome package on arrival

at the front desk/check-in was awesome (my kids called him ross-ume

room, swimming pool for kids staff and valet were great

restaurant was too fancy for kids and teens for supper

the onsite restaurant was not kid friendly, no kids menu available

really enjoyed our stay especially the kids because they have an indoor pool

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

extremely small pool, paid breakfast.

pool was cold. was told it was a heated pool, not sure what it was heated to?

really nice breakfast buffet, modern and clean decor, gym

space, the bathroom, the location, the metro in front, the breakfast, mostly the egg and ham english muffin,

if you don t have time for breakfast there s a small kitchen in your suite that is fully equipped with

the location was great as we have family a suburb away. the breakfast was really good.

breakfast was great, but most of all the room was really comfortable

check in staff were great great scrambled eggs, really decent gym fireplace near breakfast area

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

the staff was so friendly, breakfast was amazing, and the room was very clean

great gym i loved it!

breakfast is ok.

breakfast was very good

but we have two little kids so if it was just me and my wife i wouldn t mind walking somewhere

a $6 cup in restaurant or figure out a crazy complicated machine in the dark room with wife and kids sleeping

the staff was great and the restaurant and gym were excellent

fantastic location. very helpful staff. super rooms and nice gym.

gym

the place , was a great space for me and my kids

they even had a game section on the bookshelves for kids and families

trip, they gave us the 2nd floor overlooking the city (not romantic at all with college kids yelling and running

amazing location, especially when traveling with kids

restaurant is expensive, not an hotel for travellers with young kids

our room was beautiful, and had enough space that me and my 3 kids felt like we had room to move and open our

the wifi in the gym wasn t working. a rowing machine would be great!

gym is expansive and well-equipped with natural light

perfect location,good bed,good wifi,good staff

we dined at the fed for dinner twice and had breakfast in grana

stayed with 4 kids and myself

i like the shower in the bathroom it s so perfect for the kids

was a family with young kids staying upstairs and it was very noisy of them stomping

it's new and clean, the breakfast is good. our kids love this hotel.

loved the pool, breakfast, full size kitchen and partial living room in our suite

the deluxe room was worth the extra $ - great to have kids spread out and have their own tv

room we had for 2 adults and 2 kids was absolutely amazing so much space and everything you could need in a room

having a high quality restaurant onsite was a significant advantage, with young kids

i had to put towels and pillows to try to block the sounds of the young kids as they were up very early in the

that we couldn t stay longer, kids begged to stay