especially the bathroom was very poor in our room (and similar in the kids room), with a sink leaking in the

food being served in the evening at the hotel and we struggled finding somewhere to eat with the kids as most

good wifi

not very spacious, and we were lucky to be off-season

breakfast was expensive at 12 euros and waitress was very brusque at meal times.

wifi is a bit poor - so bare that in mind if you rely heavily on it

free parking

free wifi

very friendly personnel and good breakfast

breakfast is included and served in the restaurant

did not have breakfast, we asked for an early breakfast and agreed to have it at 0730 but there was no one there

the restaurant was large, clean and the food was excellent, big breakfast the next morning, parking for my

free parking

spa and breakfast

great buffet for breakfast

lack of water and breakfast only average

the spa was very good.

spa facilities, good value for money

signal on t v, improved wifi over the years we have used the ruta

wifi has improved but the tv has intermittent reception which is not good

location for travelling, fantastic bar and cafeteria

on this visit the wifi was much improved along with tv reception

easy location for motorway. pretty good price. amazing wifi speed

family room is a bit small if you are with kids and pillows not very comfortable.

room that allowed for our family of 4 to fit (2 kids in the sofa bed)

it's good to offer a family room but two kids sharing a sofa bed is not ideal...

great garden for the kids to play, lots of small touches that were wonderful, perfect hostess to meet us -

there were two big groups of schools kids and we had no space to have breakfast

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

good parking

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

private parking

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

large rooms. lots of character. bar adjacent

the room was large, clean and had a small cupboard/kitchen with a small cooker, kettle etc so that we could

wasn t messaged about checkin until i was on the road and without wifi.

pet friendly and protected parking in a garage connected to the apartment

the room was extra spacious with kitchen and everything one needs to prepare a simple meal

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious

everything was great. kids friendly hotel

is a bit of wear and tear in the decoration and kitchen utensils

a express supermarket one min walk away with lots of food options that we could prepare in the kitchenette of

the laundry doesn t work and the shower broken

sized apartment for the price, lovely to have a proper living room and full-sized kitchen

very clean apartment with well appointed kitchen

no wifi in the rooms :/

the wifi password was not on display in the room, so i had to go back to the reception to get it

hotel is pet friendly and no extra charges are applied which is something very rare in spain and just for

pet hairs on the bed, but knew the hotel accepted pets before i booked so guess was to be expected

value for money, pet friendly, conveniently situated, comfy bed and pillow, underground parking

is not open for hotel guest, same as the pool, needs to be paid separately and kids are not

s on the edge of town, so getting in for the evening was a chore - two adults and three kids cost 31 in

tea or coffee facility in the room, room service hard to get hold of, tv only spanish channels no uk , staff

we did not go to the spa, as our time was limited, nor did we order room service

but what i disliked the most was the room service waiting time

bar next door was pretty good though

the room has a minibar which was actually relatively cheap compared to other hotels

poor breakfast cold room lack of bar or similar to relax in

the guest should be informed of opening hours bar and restaurant.

poor wifi signal in the room

nice room and stay with kids had a beautiful view over the city

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

expensive add on fee for the pet

room, nice staff, good wifi

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

the wifi dropped out at times.

wifi signal is very week in some rooms, the only place where i could connect was in the hall

breakfast wonderful, the whole experience at this hotel was first class, 5 star

also the prices at their bar were very high

breakfast delicious

was brilliant, bar area was lovely, staff were amazing

there is a comfy bar for hanging out and the breakfasts are cooked to order, with the freshest oj you ll ever

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

glass door and the glass shower door didn't give us privacy specially with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

bathroom doors are transparent glass and not privacy if your are with kids

breakfast was good, excellent position for walking into the city

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi was very spotty

de wifi was very slow.

wifi is spotty

wifi is fast, no problems with the connection

24 hour gym was really helpful after eating so much pintxos

dry cleaning service despite it being listed on the in-room laundry information

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

bar was nice for a nightcap on the way home at night

is no room service for breakfast and the options offered in the evening are very scarce

near facilities even a playground for the kids

playground nearby if your kids are bored

wifi worked really well and they're was a nice playground right down the street for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

the apartment had a fully equip equipped kitchen including coffee, cooking oil, salt, pepper, sugar, etc

the kids said the staff were really friendly to them, there were free soft drinks available in the

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

they are better suited for older kids

many little presents for parents and kids

kids had a normal size room, beds were comfortable and room was clean

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

plenty of electrical outlets, wifi

pet friendliest hotel we have ever stayed

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

they had goodies for the kids which was very nice! the location was excellent.

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

very nice service, clean and comfortable room with kids, thank you very much :)

given that we were with small kids, this was a huge hazard

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

hotel was in an excellent location close to everything and great for traveling with kids

the rooftop bar and gym is closed, essentially most of the amenities

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

in 5 min walk there is a laundry service, market and parking

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

lovely staff who gave us an early check in and fab restaurant/bar

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

the kids enjoyed the snooker table

the indoor pool is in the health complex next door, is 20 euros per person, and kids

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

bright and clean room and bathroom with very fast wifi

parking is few minutes from the hotel pet are not allowed in the room alone

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

our friends' kids had a great time exploring the space

recently the breakfast variety is becoming less and less.

v slow wifi.

partner hoped there would be a swimming pool

swimming pool

our kids loved the breakfast

no kettle in the room, breakfast too expensive, little kids pay the full price

had a pull out bed for the kids but it was really uncomfortable

posh & executive feel that was really nice for the kids to also experience

kids being sick and fighting in the streets outside from 4am until 7am

they even had to fun out and buy ice cream for our kids b/c they were out

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

to separate us into separate floors which was disappointing as we were no longer next to my kids

convenient location. spacious room for family with 2 small kids.

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

kids screaming in the hallway which the hotel can t control but yes a bit noisy

great attention for kids

the bed for the kids was not so good and their room lacked air-conditioning

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

the family room accommodates two adults and two kids. good location. parking available.

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

the swimming pool was not for swimming. it looked like a small pool for kids

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

and what i absolutely loved is the surprise kit for the kids

we travelled with kids, a small playing area could have been nice

kids gets free breakfast so that is a great

great for families and kids, close to tram for connection to metro so getting around was a breeze

room was very big and exceptional for traveling with kids

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

it's small hotel with no restaurant, bar only

there was no wine in the bar the first night, but then they

the staff very helpfull, there is a bar open 24h highly recommended

great value for money. nearby hotels that cost 30% more per night. modern rooms. good wifi.

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

an excellent stay with young kids - highly recommended

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

also very clean, room service daily

wifi a bit intermittent but no real problem.

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

location and two interconnecting rooms we wonderful for the kids

perfect location, welcome desk decoration, all day free catering, kids welcome kit

requested a cot which we got in the room but also received a baby bath and kids pack

the breakfast was varied and delicious

breakfast was a little pricey

we enjoyed self service trust type bar (pour it yourself + write down what you had) in the beautiful lobby

location, decor, hotel art/design, rooms,staff spa & gym

loved the spa like bathroom and shower with glass view to room and window

my shirt got lost in the laundry

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

art in public areas, gym, roof terrace

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using

wifi was very unstable. breakfast was just so so.

great value and a well equipped gym too

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

fast wifi, super clean, ultra comfortable beds

brand new, spotless clean, fats wifi, very friendly and supportive personnel

the food is also great this time i order room service

could not get the hang of how to sign in to wifi

nice coffee lounge and bar and very good restaurant, reasonably priced

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

a gym

pet friendly and an unexpected touch - they provided dog bowls and a really comfy dog bed.

the smile and attitude of the staff, reception, bar and housekeeping was impressive

on weekends and there s no nearby place to have a quick dinner, which makes you need to use the room service

wifi is a hotspot and not all devices can connect, my kobo e-reader couldn t connect

very slow wifi, if you plan to work from hotel - be ready to use mobile internet

no room service.

coffee or tea facilities in the room, no room service and no bar/cafe to serve refreshments during the day and

s the second time we stayed in this hotel with kids

the restaurant look nice but we didn't dine there because we had our pet with us

room service evening meal choice very limited and not very appealing

secure wifi connections are not accessible with my company laptop

in the restaurant meant we had to eat in the snack bar which was adequate

also, the staff were very helpful, the helped me with early check in and late check out

also, the staff were very helpful, the helped me with early check in and late check out

poor wifi power

the design of the staircase is a bit strange and kids felt a bit scared there.

to find some basic information in your room - but there is nothing, not even details on the wifi, so i ended up

great value for money very central cheap good wifi

weak wifi

super comfortable beds and good wifi

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

we always found free parking space near the funicular

location is great, quiet, with the big garden, parking and place for barbecue

friendly staff, wifi, interior of public zones

clean room, clean bathroom, strong wifi

everything was clean and in proper working condition, including the ac, and wifi was working very well

the mattresses were a little bit too hard. wifi didn't work very well.

my bicycle in room good efficient hotel, no thrills good size room (ind use double room), good wifi

heatwave temp up to 40 that day wifi super fast stable would book here

close to bars, restaurants, and shops

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and

clean, pet and child friendly

eventually discovered a bar that

location is in a quiet area, offers free parking and has a big inside garden to hang out

the farmhouse has ample parking area for multiple cars and is well secured with electronically operated perimeter

the location is lovely and quiet, there's a good kitchen for making drinks and a fridge

clean, comfy bed, amazing shower, shared use of kitchen.

good place, clean good wifi, room is clean.

wifi

just outside the city, but with easy access great ambience , varied menu , both dinning room and bar

wifi a little shaky outside main areas

us due to travelling bu motorcycle - it was up some narrow stairs, away from parking and had no wifi signal

an extraordinary 16th century palacio or manor house with free private parking.

no food or bar facilities, closed down

the room i had at the end of the corridor/ building had very poor wifi/internet signal

room was as expected for 3 star rating; good wifi

unreliable wifi

the bar was lively

quiet location plenty of free parking, room was very comfortable and i had a great night's

parking, room was clean & comfortable, free tea & coffee making was available from the breakfast

the wifi worked

hotel is very nice with beautiful campus with garden and parking

there is lots of parking