happy that pool was open

the breakfast not good only waffles ,bread ,coffee and juice need more foods

parking is very easy

everything was clean good access to the parking fresh coffee every morning

friendly housekeeping and breakfast staff

kind of like a resort feel, without tons of kids

walls were thin and there was a lot of noise from kids running up and down hall.

my kids really enjoy the indoor pool. i have no complaints...so far we are all satisfied!!

12-15 kids poorly supervised by one disinterested adult

my kids and i were very comfortable and happy

was able to fit two adults and two kids in there without a problem

the room was large and the mini kitchen was so cute my kids opted to cook in rather than dine out

breakfast was very good and kids/tween/teen friendly, variety of options hot and cold

doors separating the living area and the bedroom helped with sleeping arrangements with young kids

felt new, great breakfast, genuinely well equipped kitchen in each room and self service laundry

good for parents visiting kids going to berkeley

kids liked kid check in

our room was a little small, but our kids room was much bigger

the entire staff was welcoming to our furry kids and very helpful with any question we had

found too, with the historic hotel sharing in the celebration of the families dropping off their kids at the

not much to choose from but the hotel felt safe for me and my kids

they didn't mind our kids

hotel has levels & for whatever reason the either but ppl with kids in the upper ones or that's the

breakfast is decent for the reasonable price

they didn't mind our kids

good with kids and family friendly but the style of the accommodation (no separate rooms) probably not great

food was expensive, wifi intermittent, super small bathroom , photos in wall inappropriate for kids (blurred

the staff were very helpful and friendly, and the bar downstairs was great

the bar was nice, but closed early, so no drinks after 9

no gym

s nothing not to like other than i didn t get a chance to get in the jacuzzi because little kids where in

the location and all the kids yelling and screaming until 10pm at night in the pool

s your problem deal with it and i was almost about to cry cause i just arrived there with 3 kids and i knew

my kids loved it

swimming pool is an excellent place to decompress with kids

kids liked that they had popcorn freshly made for all guests to enjoy

everything was great my kids always love staying here

the dining staff could not of been more helpful and patient with our group which included four kids (two

this time there were screaming kids and adults in pool

kids liked that they had popcorn freshly made for all guests to enjoy

my kids loved the hot tub too

well located and has facilities you would expect. excellent gym and car parking.

slow wifi not as big breakfast buffet as expected

doesn t have room service, bell boy and you have to inform them 24hours prior to wanting housekeeping

comfortable bed wifi ample towels

rooms are inviting, the grounds are beautiful and the pool, spa, and tennis courts give kids / families a lot

our granddaughter enjoyed the kids' pool

lattes on the property, and a menu not really set up for kids or even teens

we had a totally charmed dinner with our kids in the hotel lounge

this is more of a family place with lots of kids around

rooms are also good-sized with a little sitting area and 2 queens which was good for us and our 2 kids (3 & 6)

i got woken up at 1 am by loud kids

i have been there with only my husband and we have been there with our four kids

for all three days stay we hv to split table w my kids as well as que for the second helping

kids and i had a wonderful stay

we purchased 2 rooms which the room with the 2 beds was spacious for my mom and 2 kids

only complaint is our room didn t have a microwave and the shower floor was slippery for the kids

my kids loved our stay, especially the indoor hot tub and pool

the first room smelled like a kids, gym locker

just bar area closes too early.

the complimentary breakfast was very nice and had many options

and our little dog - they gave us dog treats and poop bags as we checked in (note there is a $50 pet fee and $

clean, friendly staff, great breakfast

tried to do the laundry but of our detergent

the breakfast was great, and the room was very clean

my luggage, but nobody picked up the phone and i had to carry everything down by myself, with 2 kids with me

loved the well-appointed kitchen

not have the breakfast; there was no restaurant in the facility

pet friendly

the kitchen in the room and also the breakfast!

wouldn't be good for more than a couple, kids would not

no breakfast due to coronavirus

the kitchen in our room was poorly stocked

laundry system not working

the breakfast was wonderful

by the time the tech came, my kids were in bed staying warm

at night time to time police/ambulance sirens, kids driving bikes like crazy on the streets, quite loud

likes the 25 hour convenience store and outdoor pool with big hot tub

room service was on point as well

everything. also, thank you for accommodating the late check out time request.

booking was shown for a city view and i was traveling with my kids but the view that we had was just of the

the breakfast and the comfy bed

wifi not included. no hh points.

welcoming staff, great breakfast clean room and gym and location that is close to bart.

no breakfast option

room service is available every other day

location good. didn't know they had a heated pool and would

nice location in the center of downtown free wifi clean, comfy room

desk staff and late night bar and restaurant staff were excellent

the area is pretty scary, elevators were dirty, views were scary, pool looked really dirty

evacuated myself and my kids at 7am, then it went off 2 more times

there were 7 of us with 2 rooms, 4 adults 3 kids

area and you can't smoke in the rooms but you can't smoke at the pool also because of people with kids they don

was very loud kids playing door bell ditch at night

location, did not feel family friendly, caught a man watching porn in the hot tub while my kids were in the pool

a family with children hotel, in the hotel and in the neighbourhood there is not much to do for kids

apart from breakfast, a problem when we arrived late from a long flight from europe with tired kids

) who did not let little kids swim

breakfast was very good.

the hotel offered free ev charging

with kids and traveling it was really nice to be given this flexibility

clean room, nice staff, great breakfast. nice location, my kids liked the pool.

breakfast for kids was good - cereals and waffles, kid friendly eggs

very comfortable. very accommodating with kids. breakfast great.

the hospitality of the staff. made my kids trip even more fun!

to sit outside in the americano bar - strange doing that with the kids after heading there after work 12 years

breakfast, clean and new and comfortable room, friendly staff, good pet friendly perks plus great location just

amazing viby restaurant and bar downstairs too

single detail was perfect - the staff, facilities, and treatment were top notch, and the spa was divine

bring a picnic lunch or order room service to be

i would not bring kids though: rooms are small

alcatraz pier - clean room + bathroom - good wifi connection - amenities (swimming pool, jacuzzi, gym and classes

pet peeve with modern hotels: very rarely is high speed internet high speed

the breakfast included some options of cupcakes, cross saint, fruit, coffee and juice

the ferry building and at&t stadium always friendly staff, excellent service, great amenities and pet friendly

helpful, comfortable room + access to spa - pool - gym at adjacent ymca

loved everything of it, great to have a good bar & restaurant in the building as well

se at the reception was fantastic, as well as a few others whose names i cannot remember), the gym access

no room service menu that i could find, but other than those few minor things, the stay was amazing

room small, and no amenities like gym, pool or spa

kids area within the hotel. proximity with pier. easy access by car.

to find this place, with the quirky art pieces around the place, plenty of activities for kids if you have them

love the game room and courtyard, kids wanted to spend all our free time there

the kids loved the games room and the funky outdoor area

kind staff, great location and lots of games for kids ; even if i do not have kids my friends did and they were

my wife and kids, 11 and 9yrs, were happy with staying there

the location and free parking was extremely convenient since we were travelling with kids and exploring sf from

elevator broke and i had to haul my kids in the stroller down the stairs

the kids here prior and enjoyed our stay

were thin and can hear kids in next room also heard lots of footsteps in from the penthouse in room above

on the first floor, which was good except for the very noisy family above me (i think they had kids)

hailed our first night and we came back to the hotel and hung out in the lobby area with our kids playing uno

front desk team was amazing handling every issue for 2 families with kids we are traveling very often but very

only other issue is they charge extra for kids to stay at the hotel

more choices on the bicycles for smaller kids would be good as

the smores were a hit with the kids

the first time stayer of this hotel, we didn t even realize those candies were there before kids started eating

we stayed in a room with 2 queen size beds (they were large), 2 kids and 2 adults - would highly recommend for

spacious room, location, s mores for the kids, inviting courtyard, italian restaurant

of well designed space to socialize in lounge near reception and on the patio with a few games kids seemed to

we had to wait around another hour carrying the kids while someone could show up and fix the bed

the gym was good and their complimentary coffee was too

gym was excellent for a hotel gym

the room was spacious the view was awesome room service was excellent.

wasn't very helpful, i requested for early check in one month in advance and than on the day of the arrival

adjoining rooms in this hotel, so i had to sleep with the kids in the other room

noise in hallways, lots of kids in rooms near us & we could hear lots noise thru doors.

when traveling with kids,,, to much hassle to ask key all the times to get stuff from the car

they would leave little surprises with my kids stuffed animals or throw blankets every day

was excellent,esp with 2 young kids

it was clean and close to things the kids could do.

i could hear all the kids in the hallway and the tv of the room next door but was home late and up early so it

stayed with little kids and never felt unsafe walking to all major sights

breakfast was excellent but not cheap and we had to pay $50/day for my 2 kids !!!

the biggest issue was i had booked 2 rooms and mentioned in the comments of my booking that i had kids and needed

the pool and the indoor play area were a truly great addition to our stay with the kids

kids enjoyed the pool

great to have a bath in our room, allowed kids to enjoy the facility

traveling with kids would be easier

hotel does not have the funky sf decor or games for the kids to play (shuffle board, etc) that i was looking

very kids friendly

i could hear the kids screaming in the pool from our room.

lot of options to entertain kids, and the location is perfect

great location, underground parking, friendly staff, kids play area

kids games room

got 2 rooms far from another and we were with the kids, so it was difficult but this is really

adult kids were staying in another room on a different floor

staff was great, and there were lots of fun things to do for the kids

they also don t have a pool, which was a bummer for the kids

clean and spacious, comfy beds, great front desk service (when no queues), nice add ons to keep kids

do you like spend mostbof the time shopping it is better to stay in the wharf , specially with kids

elevator was broken and we had 4 kids and luggage with a stroller to carry up and down the stairs

we had two little kids us and we had to warm up their food that we took

very comfortable for a family of 5 (2 adults+ 3 kids 10,12,15)

wifi was not operational the entire time we were there

we got a room with an extra room, where the kids stayed, and this gave me and my husband some space to wind

fruit bowl at reception in morning also a help with kids

not good with kids who are trying to sleep

the king room was spacey and included a table which was great for meals with the kids

amazing staff free parking. distance to everything. early check in

fact that you choose your breakfast the night before and receive it in your room the following day was wonderful

the staff, gift bag, chocolates, coffee, breakfast delivered to our door, fireplace in our room, ambience,

location was perfect. fireplace in room was wonderful.

staff, cleanliness, fireplace in room and a log provided nightly, daily wine & cheese and cookie hours, location

friendly staff, spacious rooms, fireplace on the veranda overlooking the marina and bay, easy access by ferry

building and while our windows were overlooking a gorgeous view of the bay bridge, the screaming kids are a

even the charming sight and sounds of the little kids playing in their outside day care center's playground

also, there is a daycare right next door so you wake up to the sound of little kids

elevator (old, the door is not safe for kids)

poor wifi, loud heater.

no free wifi and costly for each device each night, not ideal when you have kids

at 12 & 13, our kids are too old to sleep in the same beds with other family members, and too young to be in

the rooms my kids were in were nice and clean

only complaint was the noisy neighbors with hyper kids running around next door.

liked the included bike hire and $20 bar voucher each day

they have been so accommodating in all our requests including changing layout for our kids sleeping, holding

above and beyond for kids. they created our son with a stuffed animal upon arrival.

large modern room, great view, good room service food, friendly staff

breakfast was fantastic! lots of food options to choose from.

poor natural light on the restaurant/ breakfast room

i don't have any interest in my kids sitting in a hotel lobby playing video games

the bed was comfortable, nicely prepared, the kids loved it

we had kids in our next room, yelling, screaming, jumping during the evening, we reported to the hotel,

the hotel is extremely kid friendly we didn t have our kids with us but look forward to returning with them

games for the kids to play and great location.

and my kids loved the heated pool

she then lied and said they needed two beds because they had kids (they were clearly not traveling as a family

i waited almost 2 hours for the noisy kids to stop being wild

you can ride bikes but nobody has a rental to pull kids behind you.....

but this is more for the kids

my kids ate some peanuts and potato chips and we were charged $13

hotel rooms and beds are small, and it does not have any entertainment for kids

beds for the kids were not made up and we arrived late at night

great place to bring kids

i have a picky eater and he refused to let her order from the kids menu because she is 15

my kids loved it there

no pool, dining or extra activities for kids

the staff were great with the kids and generally really helpful

welcome with champagne and hot chocolate or orange water for kids very comfortable rooms great advice from staff

kids pull out bed was not very good. the mattress was not nice to sleep on.

clean and easily accommodated our entire family of 6 (3 adults and 3 kids)

included would have been more convenient as the we were staying with kids especially given the weather conditions

times about whether or not we had more people staying with us in such a big space (2 adults/2 kids)

my kids loved the plaza and the chocolate factory

they wanted us to stay in the room anyway and took us complaining that with kids we needed a room with wifi

there were no kids' area or games

also had an impressive gym, nice cafe in the lobby, and was an easy walk to everything downtown including the

hotel, restaurant and bar in hotel great at the end of a busy day and the coffee shop also fabulous

beautiful place love that they had a bar and coffee place downstairs. the view was amazing !

i travelled with my service dog, and they wave the pet fee because of that

windows have no screens be careful if you have kids

clean enough somewhat felt like european dorms... good wifi

relatively poor wifi. the double bed is a bit small.

not many channels on the tv, but i did have great wifi

poor wifi..

needs to be supervised to stop kids larking about dangerously

they also have a heated pool that my kids loved

we didn t use the pool bc we were on a girls trip and it looked like kids were taking it over lol

were great, hotel lobby was impressive, staff were helpful and friendly, pool was sizeable and kids loved it

beach balls and pool toys were provided which isnt a big deal except for when the kids are going crazy throwing