breakfast was of poor quality and boring

a medium size hotel with own spa circuit

the spa were closed in the weekdays

spa closes at 18.30. most of the rooms without bath.

the spa was very good.

parking was downhill from the hotel

booked two nights we stayed only one as we could not cope with a tiny room with miniature tv and wifi that didn

a problem, but be aware that parking is on the road and a steep climb to the hotel

secure parking for our motorbikes and member of staff was excellent

there is no parking on site

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

the cats loved the bed :d check in was super good and the staff even proposed to give pet beds for my stay;

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

room was very big and exceptional for traveling with kids

and seems there are kids that time also they're running in the hallway

and what i absolutely loved is the surprise kit for the kids

kids gets free breakfast so that is a great

great for families and kids, close to tram for connection to metro so getting around was a breeze

our friends' kids had a great time exploring the space

even a small spa or spa facilities would be a great addition.

the garage was well managed and room service timely and

staff was friendly and helpful i also liked that they had bar and place to eat

there were no information leaflets in our room, and we had to ask about everything, including room service menu

they are better suited for older kids

kids had a normal size room, beds were comfortable and room was clean

the kids said the staff were really friendly to them, there were free soft drinks available in the

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

many little presents for parents and kids

no kettle in the room , had to ask for a corkscrew. gym off site

not a proper bar to relax in. room looked a bit tired.

a short walk to the guggenheim museum in one direction and the old town bar district in the other

the gym is not located at the property. this should be advised in the property description.

the gym is outside of the hotel but included in the

room service was prompt and absolutely delicious, and the location couldn t be better just a

could not connect chromecast to wifi so unable to watch netflix, amazon, etc

location walking distance to bilbao guggenheim close to restuarants and shop, pet friendly

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came

gym equipment was very old

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

room was comfortable, wifi worked, and tv had an english channel

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and

the staff was very helpful and was very comfortable and easy parking

bar with coffee, breakfest and lunch

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

reception and bar staff helpful and polite

great rooftop bar and food

staff very friendly location could not be better breakfast food and room wonderful

is no room service during the day or evenings

wifi is not so good (6 floor) and the breakfast could have more variety.

there is a great roof terrace where a very substantial and delicious, fresh breakfast is taken every morning

requested a cot which we got in the room but also received a baby bath and kids pack

perfect location, welcome desk decoration, all day free catering, kids welcome kit

no coffee machine - only instant coffee gym tiny

a limited room service menu.

could not use the sauna without payment for spa treatment

they put in twin beds for my kids

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

great location with park and playground on the doorstep for kids

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

great attention for kids

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

kids screaming in the hallway which the hotel can t control but yes a bit noisy

the bed for the kids was not so good and their room lacked air-conditioning

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

my kids would've appreciated internet tv. ;)

private parking, comfortable bed, decent size room for family with two kids, great customer

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids