also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

the tv didn t connect to the wifi so we couldn t watch netflix (that s complaining on a high level, i know

the main reason was the fact of being pet friendly

kids gets free breakfast so that is a great

great for families and kids, close to tram for connection to metro so getting around was a breeze

and seems there are kids that time also they're running in the hallway

we travelled with kids, a small playing area could have been nice

and what i absolutely loved is the surprise kit for the kids

our friends' kids had a great time exploring the space

v slow wifi.

if two people want to have room service, they cannot sit together

room smell very bad, sweat, and the bathroom was using the same ventilation of the kitchen as a result fried

there were no information leaflets in our room, and we had to ask about everything, including room service menu

an excellent stay with young kids - highly recommended

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

free wifi, free coffee service

also very clean, room service daily

the quality of the furniture, mini bar, was a little bit below average. the gym was poor.

could not connect chromecast to wifi so unable to watch netflix, amazon, etc

pets allowed

location walking distance to bilbao guggenheim close to restuarants and shop, pet friendly

ev charger would not work with my means of payment

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

the kids said the staff were really friendly to them, there were free soft drinks available in the

kids had a normal size room, beds were comfortable and room was clean

many little presents for parents and kids

they are better suited for older kids

in addition charge 4 eur for each room service

the terrace bar on the seventh floor was a great place for an pre dinner drink and

location, decor, hotel art/design, rooms,staff spa & gym

high standard of maintenance and great ambience, especially in the ground floor bar area

staff very friendly location could not be better breakfast food and room wonderful

requested a cot which we got in the room but also received a baby bath and kids pack

perfect location, welcome desk decoration, all day free catering, kids welcome kit

we loved: the honesty bar in the lounge area, rooms were comfortable with a nice view, the breakfast was top

spa was ok but the hammam not hot enough

very expensive, no in house options for lunch or dinner, except for a very limited room service

not a proper bar to relax in. room looked a bit tired.

breakfast was great with a big choice beautifully presented

no kettle in the room , had to ask for a corkscrew. gym off site

quality of the wifi is very bad.

the breakfast is exceptional, and the staff is very friendly and welcoming

pool is rather small - no place to sit while the kids

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

they put in twin beds for my kids

great location with park and playground on the doorstep for kids

great attention for kids

the bed for the kids was not so good and their room lacked air-conditioning

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

kids screaming in the hallway which the hotel can t control but yes a bit noisy

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

the staff was very helpful and was very comfortable and easy parking

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

wifi wants great but that s ok for the level of all other services

free, on-site, easy parking - super extra amazing

private parking, comfortable bed, decent size room for family with two kids, great customer

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

very uncomfortable with little kids

free shuttle service, room was ok, however smart tv would be appreciated, especially for a small kids

being single without kids

& wifi didn't work

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and

position, staff and high quality of the hotel. super pet friendly

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

was 12,5 extra pax and 7) for kids

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

we travelled with two kids and two doggies

tip to the hotel managers: we love that your hotel is pet-friendly, we've truly enjoyed our stay with our pet

having breakfast at the hotel was very convenient