the best but i dont mind it overall its in a quiet area really good place to stay and take your kids to

the only gripe is it should be free wifi as most places offer this

location was great for the cricket world cup game, and the staff were amazing, as was the late check out and

it has outstanding value for money,staff who are pleasant and really helpful, free car parking and a great

that pets can also come in the hotel , staff very helpful and polite , cleaners brilliant , good parking ,

kids eat free

kids loved it

really friendly staff, great location close to beamish and other activities for kids.

one room turned into a very small fitness suite to de stress from kids or keep up with fitness if away for work

i hadn t realised that kids ate for free so that was a lovely surprise

the jacuzzi bath was a big hit with the kids

spa swimming pool shouldn t be full of small kids screaming and jumping in and throwing things around

an old sock and kids lunchable packet under the sofa bed

maybe needing a bit of an upgrade jacauzi wasn t very clean kids playing in pool being a bit of a pain no

was a bit noisy- but that waa just the wedding party's kids who were bored and running around bless them

noise, kids running around the corridors at night, bathroom very old and needs updating and draft coming

it wouldn't put me off visiting again but would probably avoid xmas time if bringing kids

food was amazing would definitely recommend the women were absolutely amazing with our 3 young kids

had kids running up and down the corridor and shouting on until bout 10pm as there had been a function

definitely recommend for all people especially with kids

as a family with kids, we wanted a castle stay on our trip and this one was just awesome

my kids loved it

parking right up in the castle

good wifi despite the thick walls and the place has a lot of character

clean, warm, lovely library bar and a great

facilities for adults and kids amazing and food was

they more than made up for it with a free breakfast, free ice creams for the kids and being really friendly

amazing family fun day for the kids, then a great atmosphere for adults in the evening

blinds let a lot of light in so we woke up quite early, to no fault of their own a few kids were running around

spacious clean room, very comfortable bed and free parking on-site.

and go out and pay for breakfast elsewhere, not what you want on a sunday morning with two kids in tow

kids running up and down corridors banging doors

there is no lift ,difficult to reach 2nd floor with luggage and small kids

staff were lovely. very comfortable and warm. breakfast bags were great. kids loved it

staff were incredibly friendly and helpful, and the restaurant next door was nice and great for kids and adults

the outside area with tut-tut and bus was great, lots for kids, i would like to bring my 6 year old granddaughter

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

taking kids out until after 11 at night

when looking at the menu there wasn't anything on there apart from the kids menu

99 for a school kids pack up lunch (small carton of juice, apple, cereal bar and a muffin)

kids loved being able to see the angel from the

parking - more than enough location - close to city and a1 staff - are amazing and always there is

neighbouring restaurant didn't open until 9am, so i had to go off-site to get a full breakfast (but not the

couldn’t do enough for us, really professional and great breakfast, really good valve for money

kids got up through the night to use the loo and drunk people falling in from the night out coming

room was massive, kids loved it

the windows the cold water for the shower didnot work so i could only have a scalding shower kids couldn't use

no lamp in room, kids don t like sleeping in total darkness, had to leave a set of main lights on

not great when you are traveling with family & kids

was very noisy lots of kids running around

couldn t access the wifi as it was unsecured.

the hotel is half full with council tennants & some of them have pets, dogs

nice bar as well and bonus parking 5 pound a day but worth it key coded to get out always space would

no self laundry facility.

room was huge, with separate space for kids

room was great, large bed for adults and split separate space for 2 single beds where kids stayed

was a bit too warm and didn t fancy opening the balcony doors through the night when we had the kids

room was very spacious for the kids to wonder around and have their own space

kids options available

go repark my car was quite stressful they can also help fit a mini fridge in the room because my kids drink

the life science centre is also a must visit, especially if you have kids

the room service was acceptable, but it could be better for a 4-star hotel

room, view, facilities, wifi.

we even got free late check out which was very much appreciated

the bed was perfect, i even got some sleep between cramping and my wife and kids had loads of room to sleep

building was fantastic the staff so nice the only problem was swimming pool was very busy but my kids loved it

a selection of mock tails would have been good for the kids

the staff were really kind and friendly with the kids when we went down for breakfast

room, staff very friendly, extra effort made for kids (own breakfast things and welcome activity

every night there was a prom / kids party but to be fair music and noise stopped around

wifi poor but some could say that is a benefit, however we face time and unable to get a connection

wifi very intermittent

bar restaurant excellent beers and food with very friendly staff room nice and cosy and easy parking

loved the stables bar and restaurant.

our room was facing the road and since we were there to get a beak from the kids we spend a bit of time in the

likely going to come back for a night or few to experience the rooms and get a break from the kids

offered different restaurant however we travelled most of the day, just had room service

person in the room above, who i think was taking their pet elephant for a sponsored walk around their room at

me but i think this is due to my back surgery, when we arrived also i asked for mrs & mrs in rose petals on the

room w was only an over head waterfall with no other shower head option which is not suitable for kids

services for kids were amazing

the room service choices. especially for kids.

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area

also they had kids and you could hear

leisure facilities poor gym of little use

the room was pure luxury, and the complentary free mini bar and sweets was a lovely experience

the waitress offered to take them back to the kitchen and they only changed one of the eggs

staff first class.... reception, bar and restaurant

room service menu is small.

no one aviable to help with tray food for kids to room

a rowdy group in bar. kids making a nuisance outside and coming into bar area

room service excellent service

surprisingly the wifi was poor not enough strength to download a newspaper

free wifi

if i wasn t with kids and had been out partying it wouldn t have been an issue - as it was, it was not

chavy types at the bar screaming kids in the bar

room service very good

the gym was quiet (just me for the 45 mins i was there) and had 2 treadmills, 2 cross trainers, 2 bikes

wifi didn t extend into our room which was a shame, and a few toothpaste marks on the mirror from

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of

nit picking though, the hotel was very good value and just regret we didn't have time to try the golf

was comfortable to relax after a nice meal and a busy day we also liked the fact that we had a parking space

golf course in hotel grounds

the pet elephants above us

the lady at breakfast who took our room numbers she talked to me and another gentleman about our kids

a cracking breakfast, staff very helpful

coffee machine broken in restaurant & bar at same time

fantastic hotel, spotlessly clean, super friendly staff, fast wifi. thoroughly recommended

went out of their way to give us the early check in and late check out we required, they couldn't of done more

perhaps the spa was a bit noisy as the kids was playing in the pool

nice warm pool and kids can access the pool all day so my daughter loved it

a very bright smoke detector flashing all night. noisy spa area full of kids.

friendly staff, lovely clean property, beautiful spa with great hours (including for kids 7am-9pm)

have good time with 2 kids, room is big enough for kids to run

are lovely & would be perfect for families as there looked to be a very nice play area for kids

was a get away from the kids

fabulous outdoor eating and drinking areas perfect to relax in sunshine with amazing kids play facilities

brilliant breakfast

good parking. lovely food.

nothing. i was a little nervous seeing kids and party goers but it was absolutely fine!

view outside an rooms are all spacious, family rooms are great they section adults section off to kids with a

we had a great room, the view was stunning and the kids loved the bunk beds

a minor design thing, the kids could not see the tv from their bunk beds and they had to jump in with us, b

hotel, beautiful clean rooms, very friendly staff, decent breckie (especially the sausages) and kids eat free

great breakfast options. kids loved making their own waffles. staff really helpful

11:30 was very unfriendly, bordering on racist attitude and in spite of having young pre teen kids gave us rooms

poor quality breakfast no cleaning for a 3 night stay masses of kids running about through

here with my family in a queen room, double bed for us and a pull down sofa bed for the kids

had are anniversary meal last night in the resteraunt and there were people drunk kids under the table mind i

cosy feeling, luxurious. great choice for a first night away from the kids

free for my husbands 40th to have a relaxed meal, drinks in town and a good night sleep without kids and dog

the hotel offers room service, the room was very nice, the bed was comfortable

good wifi

wifi in the room wasn't working for us but it wasn't a huge deal

joined rooms for the kids. free minibar.

luckily my kids are old enough to walk and carry their own bags

a problem with the hotel but kids running up and down in a room above me untill 10pm and started again at 6am

the small fee for the leisure facilities was more than worth it, the kids loved the pool

kids really enjoyed staying over and they really enjoyed their activie

we have kids & it was our break & lie in to enjoy so we was really annoyed unfortunately

bed is so comfy defo worth a night away from having the kids in my bed

more breakfast choices for kids maybe waffles or

could have been more fruit, nutella and pancakes for kids.

also there's a science centre right across the road if u are planning on coming with kids as well there's plenty

the breakfast was good. perfect location and very comfortable stay. me and the kids loved it.

breakfast was amazing and the kids enjoyed it

the kids bed sofa bed and was made so couldn't even sit on that

breakfast - fresh waffles machines made the kids delighted

central location breakfast choice was good kids loved waffle's for breakfast

location was brilliant , staff were excellent with early check in and parking .

room was clean and check in was easy our room was ready early so paid 10 to get early check in but if it

menu for room service is limited to pizza and sandwiches

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

great location. early check in. breakfast ok.

there's nothing to fault at all apart from the kids said the pull out sofa bed was not comfortable and you

very good breakfasts plenty thing's for adults and for kids

location of the is perfect for families with kids specially who are planning to visit discovery museum or life

night stay for a football match with our two kids

so not really a family room if kids are a bit older

the room service robot is something my kids will remember forever

kids loved the robot room service butler beds very comfy, rooms very quiet

maybe pancakes for kids,chocolate sauce etc( they are on holidays also ud83dude06)

booked a double room but for a triple, this meant innthe room next to me where 3 kids who were having a party

light and airy feel, the reception area and bar area are well designed and you want to stay and have a drink,

property was just what we needed. a night off from the kids and some peace and quiet.

loved the fire truck bar was very cosy can t wait to book again we where in the captain cooks room this time

and was told we have never had a complaint which was strange as we saw food being returned to the kitchen from

service, accommodation and delicious breakfast, surrounded by beautiful countryside

wifi didn t work but not the end of the world

the nicest part of town and there was a lot of noise from a bar close by, locals (kids and people arguing in

i never expect breakfast to go. that was quite disappointing for my kids.

had to clean the inside of the cupboard to put our clothes in as there was so much dust and my kids room smelt

00 for me and 2 young kids one night ,very poor value for money ,won't ever return to be honest

and 1 small apple as well as kids apple juice

brilliant location,room was perfect for us and two kids who absolutely loved the bunks!

young kids couldn t manage the numbers and no one in management position to oversee

very good for families with kids

have stayed here regularly with and without my kids

the food in the restaurant could of been more to cater for kids

lazy parenting letting kids run about banging on room doors but not hotels fault .

sound proofing between rooms is fine for any normal stay young kids and loud tvs at 10pm/late next door

excellent value for money regarding the kids eat free deal

car parking available with ev charging

recently refurbished easy parking ev charging easy walk to city centre

the kids got pancakes and nutella and the staff were very friendly

longer to check in since we were tired after a long drive and arrived quite late with two young kids

bar staff great

poor wifi upstairs low water pressure on shower

on site parking for free was my initial draw to the place, and what a bonus

the kids loved the fact you can sit down in the shower cubicle

spacious, very nicely decorated, convenient parking immediately outside.

location, decor, breakfast, quiet, clean

great breakfast

parking was easy and secure

me & the kids cried

to do with kids of an evening no residents lounge so had to entertain a 7 year old in the room from about 8

nothing good for the family and kids

the walls and doors were very thin and we even had other kids from down the hall playing knock a door run

i had to buy one of each pack of crisps and the staff took an order for room service from the adjoining bar/

they were great with the kids and were generally very flexible and helpful

was lovley and comfortable, kids loved it

staff great with kids

was lovley and comfortable, kids loved it

contrary to information on booking, no wifi

offer states continental breakfast, but the owner goes out of his way to please

a great breakfast and everything else fresh fruit, continental choice also great value and free parking and only

our room was clean and comfortable and breakfast was fabulous

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is

partner said the cooked breakfast was delicious

adequate but small room for family of 4 with big kids!

there was also a bar by reception which we used prior to meeting up in newcastle and on our return late evening

comfortable room, excellent breakfast. good value.

enjoyed my breakfast & the staff were welcoming & friendly

a few issues (short term) with wifi.

didnt get a chance to use the pool area either but again i have used it before and its great for kids

the pool was an additional bonus and the kids loved it

swimming facilities were fab for the kids, really friendly and helpful staff

prices for breakfast a bit steep for kids

was nothing we didn't like, kids love staying there, breakfast was lovely and the place was lovely and clean,

(never mentioned it to reception though) which annoyed the kids but as we were only there one night and checked

as it is such a public bar i do feel if you are sat in hotel lobby having a drink or just with kids a toilet

covers i manged to knock my leg off the very hot radiator, no injury but could be dangerous if kids in the bed

room was dated also looking on to main road with lots of bars , so noisey until after 11:30 with kids not

even my kids noticed that

staff amazing breakfast great bed was comfy great for the kids very friendly and accommodating

swiming pool was a hit gor the kids

my friend and our three kids , two are 12 and one is 9 stayed saturday to sunday, we were very impressed with

kids menu

it was all clean nice pool for the kids. big room

this is bit difficult with kids

kids at university and living in jesmond

basin had part hanging off hard but comfortable bed not a great kids choice on menu from spy

gave us a room far away from everyone else because we had kids which was good.

was very loud until 11pm on a monday night - not ideal if you are seeking an early night or have kids (i wouldn

kids bunk beds were very wobbly and made a noise every time the kids moved which meant they didn

just young kids

lovely place to stay for a get away for myself & my husband for our birthdays without the kids

charged extra for kids breakfast

kids loved a little night away , food was amazing and breakfast was fab loads to choose from

very clean and well laid out and the kids had separate single beds

arrived pretty late and was kindly given complimentary late check out which was greatly appreciated

parking good, tv and wifi great

they offer room service upon request

wifi very bad and was delivered a newspaper i didn t request and then had to pay for it

everything, kids loved the breakfast

enough to move room , on the saturday night while mum s and dads where getting drunk at the bar kids were

and modern comfortable beds kids very happy with the tv channels lol breakfast was nice and plentiful location

kids running around in the corridors late at night parents fault not the hotel a member of staff

park never a problem getting parked, and had a great little toy/book area to entertain the little kids

others as in the images it showed children in little bath robes and looked really inclusive for kids

lot of noise from screaming kids right outside of my window

excellent, grounds lovely, river walk in grounds superb, room clean and spacious with mini bar and coffee maker

couldn t get reliable access to the wifi and when asking staff about it was told quite flatly that it was

staff were lovely. room service was great quality. lovely hotel