but we were definitely surprised by the incredible breakfast

the breakfast is overall good, some items were not replenished as required

breakfast pricey

breakfast is really nice with a variety of foods.

internet worked well, but the wifi is not secure (it seems to have no encryption)

was a lot of noise , there was a big group of kids that occupied most of the hotel and thet made oa lot of nice

sports gym was too small and very little equipment, should have had at least a rowing machine more than a

restaurant or bar open due to it being good friday

no food room service available weekends

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

in the original booking i suppose to get a double bed and two individual beds for the kids (they don't like to

chose it because it offered separate beds for the kids but when we arrived there was only couch beds

there is no spa in the hotel

the shower did not keep the temperature constant and it was always too hot as room service insisted on turning

have gym i wanted use but equipment wasn t working and it was disappointing, reception staff didn t

they don't have a playground for kids as it states on the facilities.

had a family suite which is technically 2 rooms with was great with 2 kids

was traveling around spain/portugal with my 2 kids (14 & 19)

we ask for a connecting room which they were unable to gives us given we were 5 (3 kids)

would have been nice to get connecting rooms for us and kids, but maybe the property could not provide that

a little noisy due to thin walls and lots of kids.

the driver of the shuttle to the airport was very nice and helpful to a single mom with 2 young kids who traveled

stayed with my 3 kids and it was quite a hassle that we couldn't have 2 rooms connected to each other

my husband and i had to carry everything after a 12 hour flight plus 2 kids

the reception staff were very nice as was the bar man who was very attentive and

lots of kids in and out of the pool, i would ve liked to see a bit more maintenance

service on weekend, no reason other than dont work weekends, could not enjoy pool too many kids, no kettle in

the swimming pool, whirlpool and fitness room nearby science museum for kids shops, groceries nearby busses

play area for kids

smoke (i arrived at 11:30 so was too tired to ask to change rooms, plus the hotel was full of kids from a football

no surprises, good value for money. kids enjoyed the stay.

screaming kids in room above us for 2 nights. sounded like they were unsupervised

the staff very helpful the room and play machine free fir kids too

quite essential rooms quite cheap breakfast

the staff very helpful the room and play machine free fir kids too

there was a pair with spoiled kids nextdoor and did not take proper care of them, but this is not the fault of

gym

kitchen in the room, speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits,

kitchen cutlery should include scissors

complete kitchen

good value for the money, fair for a one night stay in business travel, with free parking.

quiet area and free parking

wifi was weak in my room and it keeps disconnects, i think because my room was the last room.

problem with wifi (i

large tv, bedroom heating, comfortable and large beds. free car parking.

comfy bed friendly staff good wifi local shops

poor gym and hardly any equipment

bar shut too early in the evening

like madrid, when a hotel is far away from the city centre it has to have an outdoor swimming pool to compensate

open when we were there during the whole weekend in fact which was a shame we were asked to order room service

stayed there with two kids

we're 2 adults and 3 big kids, ordered quadra room with bathroom

transfer from airport was excellent, they have all kinds of car seats for kids and even for babies

4 beds in the main room was a little inconvenient with the kids sleeping and we were packing

dependable wifi, helpful staff

lack of vegetables at breakfast, noisy kids in room next door

we appreciate netflix on the tv for our kids

underground free parking

pool beside a building site

t use the washer and dryer without and app, and can t get to run or work due to weak wifi in the basement

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

not a deal breaker at all, just an observation as one of my kids was looking to have a bath

room size was good for me and the room very clean, receptionist and room service was very good

service in the bar quite slow

thing of note is that the free drink tokens for the bar were misleading

you don t have to pay for the breakfast of the kids.

tv, no coffee or tea machines in the rooms, bar service, no maintenance for the equipment in the gym

i had a little accident at the bar and my mother tells me all the staff was super helpful

the gym is very small only one walking machine

the front desk and restaurant staff were all helpful and a pleasure to deal with, and the bar was a very

nice and welcoming staff breakfast was rather good, with eggs, fruits, coffee and so on free parking excellent

wifi did it work in the morning at all

room service food not so great. cooked breakfast could be better as well.

a hotel catering for mainly business travelers cannot have bad wifi.

easy access, free parking and friendly staff

in the room to get some privacy but still be close to the kids, even included a small

very good breakfast

in the room to get some privacy but still be close to the kids, even included a small

the bar outside and the food was excellent

nice hotel, near the metro that is easy to use not too far from the airport too, lovely breakfast & great staff

) of late check-out only for about 30 minutes while having a meeting with drinks at the bar of the hotel

i liked the pool and the gym, the bar, really nice breakfast. was also a pretty good location.

to small pool area and long distance to city center

rooftop was closed. would be nice to be able to chill there even if the pool is not opened.

with the pool and gym a nice additions

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

very comfortable bed, great wifi coverage, cleanliness;

the place was spotless clean, spacious, beds were comfortable, good wifi connection

room was clean, ac was cold, bed was comfortable, wifi was fast, tv was big and good channels, bathroom was

and friendly throughout the stay (for example, i mentioned to the front desk staff there was no bar soap in my

all the staff especially at the bar (:

good staff, bar food was ok. rooms very clean. gym was ok

told me the sauna was not working (the sole reason i was staying far from downtown), and that the gym

room service is supposed to be 24 hours but when i ordered at 5am it's closed

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

breakfast adequate though

there's a nice bar right across the hotel, in the park

breakfast, very good coffee, friendly and helpful staff, very clean, warm atmosphere,quiet area of

nice room, good breakfast

location north of madrid where we enjoyed peaceful evening walks and found things for all our kids to enjoy

because my kids loved the place

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

service, cleanliness, bar and restaurant

we really enjoyed our stay in a quardable-family room. our two kids loved the

accomodation was perfect, we had a room with 4 beds so perfect for the kids

great with kids, our room had a bunk bed that the kids loved and even had frozen and ice age themed walls for

a bit noisy, heard kids yelling at night in the hallway

perfect for kids

room was a little small although perfectly functional and located opposite the laundry room, so at 6 am when

wifi connection is slow

also bar madrid a block from the hotel had great latte we went a couple times a day

room was clean and wifi was strong

nice pool bar at the corner 4

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

to go to the airport in the morning, the staff kindly arranged free shuttle, which is great

were no signs anywhere to provide the wifi password so i assumed they did not have it, weird to guess that, i

i arrived very late, i forgot to ask for a wifi password, and didn't find it anywhere written in the room

close to the airport. free shuttle service 24 hours.

free airport shuttle, confy beds and pillows. perfect for a one-two night stands.

rooms, safe, 8 minutes from the airport, 88 euros total for 2 rooms for me my wife and our 3 kids , you could

connecting door between the rooms, so if you have small kids it is a problem

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

comfortable, good size room, grab bar in tub which has often been missing in other places i stayed

rooms a bit tired. shame no bar / restaurant.

we tried t order some room service for the kids and we were told it was not available.

kids in one and parents in the other

liked everything about the hotel: a proximity to the airport, quick check-in, cozy bar downstairs

wifi very slowly

- wifi - location - professionalism - comfortable bed - cleanliness - safety - 24/7 reception

limited food options for kids

the wifi worked well for streaming movies for the kids and doing work

room, restaurants and pools, the room size ( junior suite ), the balconies, the pool options, the kids club,

no menu for kids

we booked family room with 2 adults ( king bed) and 2 kids ( 2 single beds)

walk from the metro station, at mid day in the summer, under the sun, is memorable with young kids

we waited so long our kids walked to mcdonalds

it is not possible to convert the double bed to two twins, which is a problem when two kids have to share the

say it's sound proof, it's not i can hear kids playing outside and people walking all night long

husband 2 kids (4 and 5 years old) and i stayed for one night

good for families with little kids

size room, very comfortable environment, especially when we have small kids (2

we had booked this hotel purely as it had a pool so disappointing for the kids

booked in a very large group for kids football camp in the region, so not really possible to choose other hotel

the pool was a hit with the kids

the hotel is great for us 2 adults and 2 kids

the kids enjoyed also the swimming pool

excellent hotel for family, kids loved it, stayed for a long weekend from ireland

from a long flight and my next flight was 12hrs wait, so i decided to book a room for me and my kids to have

great place to stay if you need to be near the airport and if you're traveling with kids as well

easy to find, just off the motorway and private parking

wifi didn't work (room110) restaurant expensive. didn't seem to be anywhere else.

distance from the road noise and hence the reception area meant that the wifi signal was practically non existant

hotel was easily accessible from the motorway with secure parking

unable to get wifi in room

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

i loved the hotel and next time i will come with my kids for sure.

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need

booked to take my daughter swimming. no kids in the pool ..

no swimming pool, no playing room for the kids or park and no entertainment

rooms , easily heard other customers moving around their rooms scraping chairs on floor and kids

they also provided toiletries for kids

nearest supermarket (auchan) is 10 min walk, there's a mcdonald's next to it too, also a little kids park next

rooms and a nice clean bar and reception area

everything went well staff was helpfull for my kids

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

city for my early morning arrival from usa to madrid before connecting to another city in the late afternoon

location was great for proximity to chamartin train station. good restaurant and bar on site.

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

we had one day at the warner park , i made a sandwich for my kids, i left my bag on the chair at breakfast,

thirdly - and the big one for parents with a young kids on a stopover night before travelling - it is not

was not allowed to stay in superior double room with two little kids (1 & 3 y

brought two kids (1 year old, 2 years old)

in the restaurant does not begin until 8pm (culturally appropriate but inconvenient for us with kids- if you

clean and modern, great vibe specially with kids

we had two rooms set up for a family - one large triple room for our kids and another king-size bedroom for

the decor is beautiful, very child friendly but not overrun with kids, room was spacious, spotless, and very

triple room was spacious, our kid s bed was set up beautifully, with a little towel and kids shampoo, lotion

these were factors which we took into account in choosing the accomodation so we ( and the kids in particular

a bit far from city center but very pleasant and safe area / has teddy bears to welcome the kids and adults/

the people in the room across from me were very loud and banging things around - parents with 2 kids

i liked the coffee bar and restaurant

wifi is an absolute joke here, seriously i would almost rate this hotel 3 out of the 5 stars it

the only downside was the bar was being refurbished

pet-friendly, parking and electric charging

clean and large room. small gym.

i even had to go to the bar myself to order room service but they still charged a 3 fee even though it wasn

service at the bar was excellent and the bed was very comfortable.

room wasn't clean and wifi was damn slow. the gym was like a small room with two bycicles.

the balcony dangerous for the families with little kids.

had two twin rooms connected as we were traveling with 2 small kids

reception desk and 1 of them was attending one person, behind it there was a family with little kids (and me)

behind the hotel is really nice park for kids and a lot of greenery and metro is 5 min walk away

the poolside area. pool was cold but area was not crowded. very relaxing and great for kids.

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

the bar was never busy as the prices were very expensive for this location.

bar in the back of the place

1. wifi signal is weak and could not cover the whole room. 2. the safe was not working.

the restaurant and the bar are perfect at night time

room was very comfortable (2 adults and 2 kids), shuttle to the airport is a great service

the rooms were super clean and the staff were quite friendly. also has a great pool for the kids

there was a lot of noise outside the room. kids running in the hall at late hours

small shower. not an option traveling with kids

small room unsafe bank bed for the kids. very high... no safety board...

very annoying when you have little yelling kids in the opposite room (i have to say

the check-in took very long when you travel with kids

there room door have a 1cm space between wood and floor, you can perfectly hear jumping kids and talks from

on arrival with a family of 5 (3 kids under 6), we were told check in would be 2pm without checking my name

room service after 22

there's a great little playplace for kids and lots of green space for them to run around

pool was great kids loved it

big swimming pool. relaxing music. lifeguard. kids play area(although very basic).

kids in the pool shouting and the pool assistant did not tell anything to them or to their parents

airport shuttle, proximity to airport, pool and playground for kids

the price was excellent for 4 people in one room. the air con and wifi was great

could not open window as room was above a bar terrace which remained noisy till around 00:30

very clean and courtyard seating outside bar below hotel

location was good and had good parking. on site bar and tapas were very good.

clean comfortable friendly staff excellent location with parking although it is limited

the fact that there is a pool is a massive advantage for the kids

booked a room for 2 adults,2 kids and 1 baby at the time of booking the manager told us that the cot was an

pet friendly, very relaxing atmosphere, lots of character, quirky but very well decorated, very

facilities are also great, heated swimming pool

the pool is great and the staff are very friendly

the site you can't add additional bed for kids, by chat they say that's ok to add one and charge you a lot for

the rooms are a little small, they are very clean and new, and really liked having the kitchenette and tea/coffee

just unfortunately swimming pool closed from evening till 10:00am

i liked the shuttle service, the pool and the location (close to mad cool festival)

they offer a free shuttle to the airport

wifi poor and safe broken

poor wifi signal and sometimes there was not hot water in the shower

wifi didnt connect in my room.

wifi was not available

also wifi is terrible, the signal comes and goes from time to time

not ideal for kids

pool was great for the kids

bathroom shower was too slippery and j was traveling with elders and kids

everything is very cramped with such a small room, loads of luggage and two kids

4 playgrounds for kids around the hotel

shittle driver didnt help much with baggage even i was carrying a pet and i didnt have hamds

to room, early check-in staff friendly and spoke english free shuttle to airport desk available, wifi access

(mini bar rates very steep for basic snacks - par for the course, at hotels?)

wifi didn't work in the room but worked in lobby there was a thick layer of dust ( almost quarter

clean and comfortable, quiet, near airport, free shuttle service from and to airport, nice area, wifi was very

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

there was a pool, workout room, and even a little kids play area in the lobby

beds aren't suitable for small kids who are in danger of falling off

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

great park behind the hotel if you would like to have a walk or have kids

was excellent; if you are traveling with kids, there is a park next to the hotel

perfect for travelling with kids

the breakfast buffet bar was the largest we have ever seen

didn t tell us prior to our arrival that they don t have the wellness and spa centre anymore and it was the

staff brilliant with children and have a young kids club very nice, spacious room amazing bathroom and show

the comfort of the room and the facilities especially for kids were superb

the bellman stood and watched as me and my 3 kids unloaded and carried our own luggage into the hotel

hotel kindly put our two kids into adjoining rooms which made our stay peaceful with our own space

didnt let us use the pool. that was annoying.

the restaurant where we had breakfast. the staff was very rude even with kids rest all is fine.

didn't try restaurant/room service/breakfast as there where a fair number of eateries close by

lovely terrace with pool but not there long enough to use the pool

room, the pool, the breakfast

everyone was very friendly. gym is perfect for solo session. good breakfast.

the staff were very nice to my kids. the airport shuttle is extremely convenient.

were noise in the hotel on the night, but that is maybe because there were some families with kids checked in

room and beds were more than big enough to fit my 2 kids and 2 adults

everything. perfect breakfast. in that area there is free parking everywhere

wifi was impossible to use due to poor connection so had to use mobile data instead

swimming pool is only for +12 years old , so kids dont have an opportunity for fun

we also tried the buffet breakfast (because of the kids)

i was traveling with kids and they should have anticipated this being an issue

especially i want to thank them for the presents for the kids

and we expected that we can use the pool specially the kids, and they were excited about it specially from the

would have loved to have a room with an adjoing door to my kids room

wifi was poor, despite it being advertised as great.

the location good wifi clean room friendly staff

wifi box ( i think ) glowed bright green at night

good wifi

roos are small and it has no gym

i did not use the restaurant or the room service, so no rating or comments are made in that regard

i enjoyed a couple of nice restaurant meals and sitting at the small bar area with a beer watching football on

sometime there were some issues with the wifi but that was okey.

food in restaurant could be better, didn t use it. be good to have poor bar food

poor breakfast

10 min by tube to the center, rooms are comfortable, bathroom is clean, there is a gym, also the bar and food

the gym was good

nice bar area and a small restaurant

the breakfast was ideal, offering a lot of options and the coffee was truly amazing

we got a huge room which was great since we were there with the kids the girl at the pool was

no balcony . swimming pool 1 depth so no shallow end for splashy kids .

size was too small limited to a number of patrons at a time pool a bit deep for kids we stayed twice but yea

this wouldn't be a problem for families traveling with older kids who don't need a carseat and can take a taxi

small pool full of kids, bad communication/attention with room service

not good when you have little kids

got charged extras for bringing partner and kids and for parking

too many kids for a business hotel. impossible to relax and enjoy the pool with 10 kids in it

was a little higher than we usually pay for a stay with 2 kids and 2 children

which floor my room was on, with no further details about facilities such as dining options, the gym, pool, or

kids couldnt get joy, and that was one of the main reason we choose that hotel

kids loved the pool

mily with 3 kids) had a 24 stop in madrid the location was great for us

not a big deal, until you add 2 tired kids to the equation

beds for kids were not prepaired, had to look for how to open it (from the wall)

are a family of five with kids

the kids were disappointed that the wii console was missing from the lounge.

excellent hotel for the kids, staff were great and room was spacious and clean.

supposed to go to the hotel next door (it was already after midnight and travelling with small kids)

good facilities for kids

maybe breakfast can be improved but overall ok

there is quite early check in, and late check out, what is very comfortable

jose and his colleague advised us about the room, the pool and breakfast options

was no microwave in the room to heat up food, nor was there a place to dry the laundry

hotel suited us really well however the pool water was very cloudy and tasted salty which was a bit 'off putting

advice would be to limit window opening- it may be dangerous for kids

my room didn't have coffee machine like my kids room

on the door step of the santiago bernabeu and such a classy hotel i love to stay with my young kids when we

we were a family with 3 kids

free wifi only worked for one device

password for wifi was not provided and phone did not have any instructions for calling front desk so i had to

wifi is poor in my room

the small bar for breakfast was great, and we also had dinner in the restaurant belonging to the hotel which

the shower area (tub) is unsafe, it has no grab bar in case you are falling down inside the tub.

the wifi was not working at all in the room.

the entrance into the hotel is fantastic, like in the pictures, very big, with colors (kids like it

approx 2 months ago and requested 2 rooms , side by side, upon arrival, we were given rooms with kids in two

big room for me and 3 kids

family room is big enough to stay with your baby or kids

during the night that i heard kids upstream.

breakfast friendly staff, helpful with kids good wifi connection close to metro station

breakfast friendly staff, helpful with kids good wifi connection close to metro station

excelent wifi

breakfast friendly staff, helpful with kids good wifi connection close to metro station

very friendly helpful staff, great price, good wifi.

relaxing - can chill out with free food and drink on tap - great with kids as never hungry or any need to drag

the windows don't isolate very well and there is a playground on the other side, luckily kids went home by 9pm

very friendly stuff, great breakfast, clean room and 24/7 bar for free!

wifi kept dropping out.

el desayuno es muy bueno y ademas se agradece mucho disponer de un snack bar y bebidas gratuitas las 24 horas

to communicate and asked me to pay extra 450 euro , i booked 2 rooms for 3 adults and 2 kids , they said still

no adjoining rooms so my partner and i had to split rooms as our kids are under 18 and weren t aloud to spend

breakfast was amazing

no room service after 10pm

the staff was amazing and i loved the free late check out option and the no hold deposit on my card

more spaces for kids, for example a little playground

the menu did throw me as there wasn't anything my kids would really eat, but the staff were so accommodating

the kids liked the pool

my wife arrives with 3 little kids alone in the night

then the reception staff would not honour our request for inter-connecting rooms as we had three kids, means my