wifi non existant,drinks quite expensive when compared with where we live. dinner too expensive.

parking was easy

friendly staff , secure parking, clean and spacious rooms. located near motorway.

hotel was easily accessible from the motorway with secure parking

secure parking with free internet access

booked a room for 2 adults,2 kids and 1 baby at the time of booking the manager told us that the cot was an

the fact that there is a pool is a massive advantage for the kids

views, the room and little patio area, the comfortable bed, the decor, the gardens, swimming pool and food

it is a detail but the swimming pool could use a bit of an update.

off the main road with safe parking. very private and quiet.

internet worked well, but the wifi is not secure (it seems to have no encryption)

expensive, poor a/c, non exsistance free wifi!

everything you need including a very nice breakfast

breakfast is excellent

but we were definitely surprised by the incredible breakfast

location was good and had good parking. on site bar and tapas were very good.

location was good and had good parking. on site bar and tapas were very good.

very clean and courtyard seating outside bar below hotel

could not open window as room was above a bar terrace which remained noisy till around 00:30

the price was excellent for 4 people in one room. the air con and wifi was great

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

there's a nice bar right across the hotel, in the park

breakfast, very good coffee, friendly and helpful staff, very clean, warm atmosphere,quiet area of

bar for breakfast available even though breakfast was not included in my room rate

wifi reception in my room 210 was very poor and erratic

location north of madrid where we enjoyed peaceful evening walks and found things for all our kids to enjoy

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

because my kids loved the place

breakfast is

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

wifi is terrible hotel lacks relaxation areas with comfortable seating and is devoid of atmosphere

room service etc

wifi signal in the room was so low that one couldn't connect

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

room service food not so great. cooked breakfast could be better as well.

amazing , rooms , the stuff , quite and peaceful and free parking

of freshness of the breakfast bar gives a lot to be desired

large room and friendly reception staff. good and clean bathroom. wifi works fine.

no hotel bar no gym or pool

was a lot of noise , there was a big group of kids that occupied most of the hotel and thet made oa lot of nice

no food room service available weekends

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

wasn't too pleased that the hotel's bar was not open over weekends, as we were staying there for the weekend

a hotel for business people .hotel bar not open during our stay

stayed with my 3 kids and it was quite a hassle that we couldn't have 2 rooms connected to each other

the driver of the shuttle to the airport was very nice and helpful to a single mom with 2 young kids who traveled

my husband and i had to carry everything after a 12 hour flight plus 2 kids

a little noisy due to thin walls and lots of kids.

room very clean, good breakfast.

we ask for a connecting room which they were unable to gives us given we were 5 (3 kids)

they don't have a playground for kids as it states on the facilities.

would have been nice to get connecting rooms for us and kids, but maybe the property could not provide that

had a family suite which is technically 2 rooms with was great with 2 kids

was traveling around spain/portugal with my 2 kids (14 & 19)

chose it because it offered separate beds for the kids but when we arrived there was only couch beds

in the original booking i suppose to get a double bed and two individual beds for the kids (they don't like to

clean, spacious and modern. fast wifi.

wifi was not up to the standard of my children s streaming needs.

gym closed and not f&b at all.

lots of kids in and out of the pool, i would ve liked to see a bit more maintenance

play area for kids

smoke (i arrived at 11:30 so was too tired to ask to change rooms, plus the hotel was full of kids from a football

the swimming pool, whirlpool and fitness room nearby science museum for kids shops, groceries nearby busses

service on weekend, no reason other than dont work weekends, could not enjoy pool too many kids, no kettle in

there was a pair with spoiled kids nextdoor and did not take proper care of them, but this is not the fault of

speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits, yogurt, donuts), laundry on the

the wifi is difficult to connect via phone, but good with other devices

clean and comfortable rooms, breakfast was great with plenty of variety

nice breakfast, standard continental, eating along with the students of the residence is always fun

screaming kids in room above us for 2 nights. sounded like they were unsupervised

the staff very helpful the room and play machine free fir kids too

no surprises, good value for money. kids enjoyed the stay.

no surprises, good value for money. kids enjoyed the stay.

good location, good food for dinner and breakfast, excellent service from all the staff.

good value for the money, fair for a one night stay in business travel, with free parking.

fairly good value for money, stable wi-fi connection, large room and no problems with parking.

gym

beds and showers were excellent. parking was super easy and available for free.

large tv, bedroom heating, comfortable and large beds. free car parking.

transfer from airport was excellent, they have all kinds of car seats for kids and even for babies

stayed there with two kids

4 beds in the main room was a little inconvenient with the kids sleeping and we were packing

we're 2 adults and 3 big kids, ordered quadra room with bathroom

transfer from airport was excellent, they have all kinds of car seats for kids and even for babies

the spa area

used to have a nice spa/pool

bar shut too early in the evening

no pool, no spa, no gym, because under construction

spa center is not well considered- there is no lockers where to leave your personal things, you

we appreciate netflix on the tv for our kids

lack of vegetables at breakfast, noisy kids in room next door

was the best hotel experience i have had in a long time from shuttle pick up, pool, towels, cold water, comfy

parking is free, gym and pool

fabulous swimming pool

not a deal breaker at all, just an observation as one of my kids was looking to have a bath

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

not enough sitting areas in lobby, narrow hallway, no gym or other things to do

rude room service, asked me to come down and get my own order.

no gym, no spa, no fitness room

from first level of room to the bedroom not ideal if your unsteady on your feet or have young kids

the bar wasn't open for any food or drinks

the terrace could be cleaner and wifi could work better.

the bar was nice, and the restaurant was busy with locals (which is always a good sign) we traveled

old style shower sprayed the bathroom. thin adjoing walls. limited bar service.

rooms were very clean and comfortable, the bar and the food were very nice, the staff were very kind and helpful

and friendly throughout the stay (for example, i mentioned to the front desk staff there was no bar soap in my

good staff, bar food was ok. rooms very clean. gym was ok

room service is supposed to be 24 hours but when i ordered at 5am it's closed

clean and nice room. very nice gym for a hotel and sauna. garage was perfect for my big car.

in the room to get some privacy but still be close to the kids, even included a small

if i remember well, it seems that they charge for the towels to use in the pool.

the hotel is very fancy , the wifi is working very good. its located in a quiet place.

clean, kind and english speaking staff, room and bathroom of good dimensions, wifi working good, on a calm

would have been good to know that the pool was shut before we arrived

with the pool and gym a nice additions

the gym is a bit small but still works

having drinks at the beautiful bar was the best way to start the evening

a nice pool on the roof, and a small but usable gym on the ground floor

room service is awful

you don t have to pay for the breakfast of the kids.

wifi was excruciatingly slow

the gym is very small only one walking machine

the front desk and restaurant staff were all helpful and a pleasure to deal with, and the bar was a very

it doesn't really have anything close by so i ordered room service - which wasn't great either

the shuttle bus took us from airport to hotel and vice versa

free airport shuttle, confy beds and pillows. perfect for a one-two night stands.

close to the airport. free shuttle service 24 hours.

clean, airport shuttle, price and nice location

midnight the wifi had some problems with connectivity but its for us is not a major issue since we wanted to

we booked the quadruple room which had bunk beds for the kids

great with kids, our room had a bunk bed that the kids loved and even had frozen and ice age themed walls for

separate bedroom for kids was a plus

we really enjoyed our stay in a quardable-family room. our two kids loved the

a bit noisy, heard kids yelling at night in the hallway

the wifi signal is strong throughout the property and bars and restaurants surround hotel

also bar madrid a block from the hotel had great latte we went a couple times a day

also, we appreciate yates ha omg breakfast and wifi includes in the price

this is a pet peeve of mine, i like a soft pillow and it seems every hotel nowadays have these kind of

nice pool bar at the corner 4

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

connecting door between the rooms, so if you have small kids it is a problem

rooms, safe, 8 minutes from the airport, 88 euros total for 2 rooms for me my wife and our 3 kids , you could

no wifi service in room. low water pressure in shower.

good wifi, frig in room, and elevator

we tried t order some room service for the kids and we were told it was not available.

kids in one and parents in the other

the wifi was really good and the drinks in the mini bar were inclusive

the laundry mat was near by

location from airport after long flight to catch a good night rest, late check out was nice

say it's sound proof, it's not i can hear kids playing outside and people walking all night long

husband 2 kids (4 and 5 years old) and i stayed for one night

the second bed is a sofa type bed more for kids

provided inside the room, good only if you are travelling alone or with your partner, if you have kids then to

they give kids a nice little gift when you check in

the wifi worked well for streaming movies for the kids and doing work

we booked family room with 2 adults ( king bed) and 2 kids ( 2 single beds)

great place, very comfortable to stay with kids, ideal breakfast. very happy.

room, restaurants and pools, the room size ( junior suite ), the balconies, the pool options, the kids club,

no menu for kids

kids swimming area, the pool is 1

2 adults and 2 kids in the room were perfect in terms of size

good for families with little kids

booked in a very large group for kids football camp in the region, so not really possible to choose other hotel

the pool was a hit with the kids

booked to take my daughter swimming. no kids in the pool ..

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

i loved the hotel and next time i will come with my kids for sure.

from a long flight and my next flight was 12hrs wait, so i decided to book a room for me and my kids to have

the hotel is great for us 2 adults and 2 kids

the kids enjoyed also the swimming pool

comfortable room - sufficiently spacious for family of 4 (2 adults + 2 kids) with double bed and sofa bed (sofa

excellent hotel for family, kids loved it, stayed for a long weekend from ireland

everything went well staff was helpfull for my kids

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

free wifi and small waters in the mini fridge

comfortable clean easy accessible to metro metro station just few steps takes you to center good wifi

rooms are very comfortable, wifi is great, people at the front desk are more than helpful

we had one day at the warner park , i made a sandwich for my kids, i left my bag on the chair at breakfast,

is just across from the chamartin train station which was an easy walk over with luggage and kids (if you have

was not allowed to stay in superior double room with two little kids (1 & 3 y

thirdly - and the big one for parents with a young kids on a stopover night before travelling - it is not

room furnisher is old. windows are not safe if you have kids travelling with you.

they also provided toiletries for kids

no swimming pool, no playing room for the kids or park and no entertainment

rooms , easily heard other customers moving around their rooms scraping chairs on floor and kids

nearest supermarket (auchan) is 10 min walk, there's a mcdonald's next to it too, also a little kids park next

the wifi was a bit slow in our room and sometimes would disconnect.

the small sofa beds are good enough but older kids like to have a proper bed to sleep in

the kids loved the hotel due to the music theme

clean and modern, great vibe specially with kids

these were factors which we took into account in choosing the accomodation so we ( and the kids in particular

the decor is beautiful, very child friendly but not overrun with kids, room was spacious, spotless, and very

have to overpay if traveling with three kids

the balcony dangerous for the families with little kids.

the poolside area. pool was cold but area was not crowded. very relaxing and great for kids.

had two twin rooms connected as we were traveling with 2 small kids

transfer , amazing breakfast , facility is family friendly, with the play ground for kids and a park close by,

shuttle service, the food and the people at the restaurant are great , the pool is a big plus for kids and have

the rooms were super clean and the staff were quite friendly. also has a great pool for the kids

room was very comfortable (2 adults and 2 kids), shuttle to the airport is a great service

noisy neighborhood outside and poor sound insulation, heard kids playing outside the room

small room unsafe bank bed for the kids. very high... no safety board...

very annoying when you have little yelling kids in the opposite room (i have to say

on arrival with a family of 5 (3 kids under 6), we were told check in would be 2pm without checking my name

the check-in took very long when you travel with kids

there room door have a 1cm space between wood and floor, you can perfectly hear jumping kids and talks from

stepping down into spa bath to have shower

nice, clean hotel, good breakfast, fine wifi and very close to metro

bar in the back of the place

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

the bar was never busy as the prices were very expensive for this location.

the restaurant and the bar are perfect at night time

the people in the room across from me were very loud and banging things around - parents with 2 kids

a bit far from city center but very pleasant and safe area / has teddy bears to welcome the kids and adults/

is a small hotel in a quiet residential area of madrid with attached bar and restaurant

please fix the wifi, it does not work

people working at the bar and restaurant, they were staring at us like stupids

room wasn't clean and wifi was damn slow. the gym was like a small room with two bycicles.

pet-friendly, parking and electric charging

of little milk cartons for tea and coffee and told us we could get a little jug of milk from the bar but we

clean and large room. small gym.

actual bathroom door so no privacy at all, no good restaurants/ bar nearby, quite expensive considerin the area

big swimming pool. relaxing music. lifeguard. kids play area(although very basic).

kids in the pool shouting and the pool assistant did not tell anything to them or to their parents

nice stuff nice garden good for kids nice pool

there's a great little playplace for kids and lots of green space for them to run around

also the nice gardens areas and kids zone

wifi poor and safe broken

poor wifi signal and sometimes there was not hot water in the shower

also wifi is terrible, the signal comes and goes from time to time

one of the receptionists was kind enough to let me try other available rooms is i could get good wifi

the room itself was ok but the wifi connection was weak and sometimes i couldn t get it at all

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

beds aren't suitable for small kids who are in danger of falling off

there was a pool, workout room, and even a little kids play area in the lobby

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

pool was great for the kids

everything is very cramped with such a small room, loads of luggage and two kids

not ideal for kids

4 playgrounds for kids around the hotel

bathroom shower was too slippery and j was traveling with elders and kids

cleaning, wifi conections,

free shuttle from and to the airport, located 200 meters the metro to the city center.

close to the airport, clean, good food and pet friendly.

pet friendly with lots of green space and parks

the shuttle pick up to hotel was great

the site you can't add additional bed for kids, by chat they say that's ok to add one and charge you a lot for

a little tough to find eating options in area. no shuttle due to covid.

the room is very small, but nice, new and clean, with small kitchen and dishes, lounge on the open air

i liked the shuttle service, the pool and the location (close to mad cool festival)

helpful receptionist, modern spotlessly clean room, with mini kitchen that we didn't need this time, but will

would have loved to have a room with an adjoing door to my kids room

free wifi and onsite parking.

wifi connection was very poor.

the location good wifi clean room friendly staff

good wifi

the comfort of the room and the facilities especially for kids were superb

the bellman stood and watched as me and my 3 kids unloaded and carried our own luggage into the hotel

staff brilliant with children and have a young kids club very nice, spacious room amazing bathroom and show

hotel kindly put our two kids into adjoining rooms which made our stay peaceful with our own space

nice gym

was a little higher than we usually pay for a stay with 2 kids and 2 children

not good when you have little kids

too many kids for a business hotel. impossible to relax and enjoy the pool with 10 kids in it

got charged extras for bringing partner and kids and for parking

room service delicious and quick

i was traveling with kids and they should have anticipated this being an issue

especially i want to thank them for the presents for the kids

we also tried the buffet breakfast (because of the kids)

and we expected that we can use the pool specially the kids, and they were excited about it specially from the

swimming pool is only for +12 years old , so kids dont have an opportunity for fun

the shower area (tub) is unsafe, it has no grab bar in case you are falling down inside the tub.

free late check out

free wifi is a

wifi is poor in my room

in the blankets, dirty sheets, ants in the shower, unbearable noise from the road, spotty wifi, and on top of

the option to accommodate my kids in the same room was fantastic

kids couldnt get joy, and that was one of the main reason we choose that hotel

shuttle service to airport was excellent. the kids liked bunkbeds.

the top bunk bed for the kids needs a safety rail.

kids loved the pool

supposed to go to the hotel next door (it was already after midnight and travelling with small kids)

good facilities for kids

are a family of five with kids

excellent hotel for the kids, staff were great and room was spacious and clean.

the kids were disappointed that the wii console was missing from the lounge.

the free wifi wasn't particularly good.

the breakfast was ideal, offering a lot of options and the coffee was truly amazing

friendly staff and good room service

clean, new, nice bar and very comfortable room

location, 10 min by tube to the center, rooms are comfortable, bathroom is clean, there is a gym, also the bar

the restaurant where we had breakfast. the staff was very rude even with kids rest all is fine.

great location. nice reception. pet friendly

the restaurant where we had breakfast. the staff was very rude even with kids rest all is fine.

even when we didn't ask for room service there would always be clean towels and amenities for us when we opened

room, the pool, the breakfast

we were travelling with kids and booked two rooms asking for neighbouring ones

more spaces for kids, for example a little playground

the menu did throw me as there wasn't anything my kids would really eat, but the staff were so accommodating

the kids liked the pool

then the reception staff would not honour our request for inter-connecting rooms as we had three kids, means my

i enjoyed a couple of nice restaurant meals and sitting at the small bar area with a beer watching football on

sometime there were some issues with the wifi but that was okey.

they could build a gym. breakfast is expensive when compared to the options in the area

i was being very picky, i felt a little restricted in the choices on the bar menu and i think i would have

the room was just right, good wifi, very clean, friendly

perfect for travelling with kids

was excellent; if you are traveling with kids, there is a park next to the hotel

great park behind the hotel if you would like to have a walk or have kids

on arrival, we had to wait an exceptionally long time compared to the other hotel shuttles, and the return to

staff were exceptional, the food amazing and the facilities particularly the gym is first class (as good as a

room and beds were more than big enough to fit my 2 kids and 2 adults

were noise in the hotel on the night, but that is maybe because there were some families with kids checked in

the staff were very nice to my kids. the airport shuttle is extremely convenient.

personnel is always helpful and friendly bar menu is great, very nice food

the staff were very nice to my kids. the airport shuttle is extremely convenient.

not able to try pool too cold

there is quite early check in, and late check out, what is very comfortable

nice breakfast always worth it

could not get connected using the wifi.

breakfast was good with a fair choice of food

lack of room service after 11pm (arrived at 11.05...)

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

fact that room service was only available during restaurant hours

from the room you get a glimpse of the golf course

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

my room didn't have coffee machine like my kids room

we were a family with 3 kids

on the door step of the santiago bernabeu and such a classy hotel i love to stay with my young kids when we

advice would be to limit window opening- it may be dangerous for kids

gym hall is very small

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the free wifi was excellent

very friendly helpful staff, great price, good wifi.

excelent wifi

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the kids enjoyed the pool but the water was quite cold even on a very hot day

no balcony . swimming pool 1 depth so no shallow end for splashy kids .

size was too small limited to a number of patrons at a time pool a bit deep for kids we stayed twice but yea

swimming pool for kids, it was a good surprise

we got a huge room which was great since we were there with the kids the girl at the pool was