games room was fantastic, the kids loved it

games room was fantastic, the kids loved it

to be people living full-time in the hotel who used the small courtyard to hang out their laundry

there is no spa and the bar and restaurant were permanently closed

great shower, windows, and wifi

mulberry tree and the large water trough brimming with crystal clear water with floating flower petals

eggs are proposed for breakfast need to renew the reception seats mini bar has only drinks, no snacks missing

easy parking on street

lunch at the hotel restaurant is not good wifi not good

wifi access is not as good as it must be.

friendly hosts and parking for moto behind gates

just off motorway. parking on site.

parking was near the hotel

clean and easy access, easy check in and check out, free parking. quiet, no traffic noise.

beds super comfortable, met expectation, free parking

big parking, direct access to highway, big bathroom

easy to access from the motorway. good bar next door for food. free parking. friendly staff

free parking

the wifi was quite good too

except the evening meal had to be taken in the snack bar rather than the restaurant but as it was only one night

easy parking, plenty of space

el late check out

bar and and restaurant was closed at night

wifi not

the wifi was not working

the hotel because of the information provided , however , there is no restaurant , only a snack bar , there is

free parking right outside the entrance

friendly reception, comfortable room. bar available for drinks. secure parking. nice place.

staff comfortable room, we had a twin but the beds pushed together made an enormous double free parking, right

lovely pool, vineyards and garden

wifi useless, position

the bar staff were slow

wifi did not work

rushed to get there before the bar closed only to be told the bar and restaurant does not open fri, sat or sunday

we got back from the city we were told the bar and restaurant closes on a saturday night however there was an

there was no trouble with parking our car or wifi

wifi excellent

breakfast was really good, staff was nice and the location could not be better

a little tired in places and it was a shame the upstairs bar no longer works as before

for using the wifi we had to go to the reception area as is was very limited in our room.

also there is a small rooftop pool and a small gym

services not available (restaurant, rooftop bar, room service) as they were either closed for construction or

staff and bar staff friendly food fantastic drinks including room service and

loved the fact we could park the car inside,albeit with an additional fee,and loved the swimming pool on the

this hotel is pet friendly

bedroom we were initially alocated was on the floor above the kids play area and was noisy

kids menu 15

eveything was closed !!!!!! the kids zobe , the pool ....we went home early .

wifi in the room was awful. ok in the public spaces.

gym old rooms very dark old depresssing

you can hear whole conversations going on from the next rooms including banging on walls and some kids shouting

small gymnasium

the facilities of the gym were very limited and were a quite old and worn out.

the lobby, parking and wifi facilities.

pet-friendly

bathroom was excellent,the room was large,the drinks in the bar were very competitive with other bars and

there was no room service, and mini bar in the room. no tea or coffee machine in the room.

there was no room service, and mini bar in the room. no tea or coffee machine in the room.

wifi is

check out the tapas bar at the street behind the hotel, order a drink and you get the tapa for free, and lots

group of school kids left to run around making a noise. not good for guests

wifi was pretty terrible

no room service facilities

i had some problems with wifi in the morning i left.

bar and restaurant staff especially felix and marona were very attentive and friendly

my kids were in other rooms which were ok

i ended up taking a taxi after walking a little bit with kids

nice and good facilities. i went with my two kids and elderly parents and we enjoyed our time.

no treadmill in gym

air con, got very hot during the night each night and needed resetting, wifi code switched with no notice (v

evening and lunch (granada is cheaper than other parts of spain) +good place to stay with small kids, the swimming

about my stay from months in advance and my request for connecting room because i travel with my kids, when i

ve seen a pool from my window which i though it was the hotel's one i was really excited

rooftop bar and restaurant. quiet room

full breakfast, pool, roof top bar with granada views topped it off

there is a spa area, which unfortunately we could not try out as they don't allow kids inside

kids enjoyed the rooftop pool, even if the water was a little chilly

not good for kids, the pool isn t big enough and the feel is more adults only

roof top pool and terrace and pool bar great place to chill after sightseeing

excellent amenities with a fantastic spa and small pool, bar and sun loungers on the rooftop

very good breakfast

cooked breakfast was not hot enough,m but overall breakfast was very good with plenty of choice

wifi was so bad the room very small it s an old furniture and need to be more clean at the

wifi was a bit slow

lobby and the bar area of the hotel have been modernised

very noisy at night. we could hear kids running down corridors until past midnight

only kids' sweet cereals available - selection of healthy cereals would have been nice

when we woke up in the morning, there were many kids just going home past our hotel

kids has no discounted price which was strange as other hotels usually offers half price for kids

for the room's telephone is absolutely outragous and can cause problems in case you travel with kids who accidently

loved this hotel it was spacious it has activities for family and young kids it was one of the best hotels we

staff, beautiful spacious rooms, nice buffet, lovely indoor pool for the kids and dogs being allowed was amazing

all the facilities in the hotel. different swimming pools, playground for the kids.

the cooks were so sweet and made my kids mini pancakes

they have 1outside and 1inside pool , kids corner , spa (extra paid) and gym included

easy check in and late check out

the location is also very convenient with everything in walking distance and the wifi signal was stable during

excellent wifi

nice room, good wifi, very comfy bed, large bathroom

great wifi

pool was much smaller than we thought so only the kids got to use it

much noise from kids running around early in the morning, which i know it's not the hotel's fault, but was

definitely not worth the 10 euros they charge - and esp not worth it for young kids staff seemed very short

pool or gym

pity no bar was open in the hotel. probably becaus it was january.

we had to go back later for better explanation around wifi password and other things

there were bags of dirty laundry all over the hallways, which made the whole place seem dirty

comfortable bed an bedding . early check-in and late check out

wifi does not work well, when i was booking it said they have bathtub but there was only shower

not located in the attractive center but still ok, accessible by walk. has wifi.

the location the beds were comfortable the size of the room was great for a family with 2 kids

as a result, we had to leave one phone charging in the kitchen area

one aircon for the whole apartment and it is in the living room/kitchen

one air conditioning unit located in the kitchen and no fans

didn t get the wifi password till the next morning and mobile signals were very weak

wifi could be better

warm the room * no hair dryer (but it was delivered after asking for several times) * what is wifi password

was a noise of a washing machine that started working, probably the room we stayed is near some laundry or

room service staff was also very polite and helpful

wifi didn't work for us at all which was very frustrating

was coach loads of school kids on skiing trips when we were there , so meal times were a bit chaotic

for the heavy work they had to perform cleaning the tables and taking away the whole garbage the kids left after

a group of school kids staying at the hotel loud yelling and noise in the hallways late at night

single beds were forced in one room, no room to walk for 2 adults and 2 kids

location seems to me safe and can go with kids as well

a family-run hotel, pet-friendly, and kept very clean.

bed is comfortable, with daily room service .

tram from bus station or train station leaves you 50 metres from your hotel spacious room lounge bar in hotel

perfect location.lovely bar which serves good tapas.would definitely stay again.

good hotel in prime location with a nice bar and terrace.

lots of bars/cafes close by

the situation of the suite was excellent -- two bedrooms, so kids had their own space

since we were travelling with 2 kids, we faced trouble the first day with no hot water available for more than

the kitchen was really high quality and there was a small balcony, standing room only really, but you

good wifi

v quiet and huge rooms with lounge kitchen bathroom and bedroom

friendly staff, good location, wifi, clean room, comfortable bed and good value for money.

no wifi in the rooms, although is advertised everywhere.

the shower, the vending machine (the coffee one), the air conditioning, the room service

next, the wifi is useless in the rooms

price and location are great. clean comfy and the wifi worked well.

large groups of kids staying. made lots of noise all day/night. they took over the whole place.

they count every person and child... not very accommodating with kids.

school trip very noisy kids

tv, wifi working well

no kitchen in the room

kids totally loved all those buttons they could press, so our stay was full of happy giggles

modern and the whole paraphernalia of the devices in the bathroom was great, especially for kids

was immaculate and brand new my kids were fascinated by all the gadgets

wifi not bad but could not upload photos to facebook

hotel offers the essentials ,private bathrooms in every room ,opening windows , free wifi and some toiletries

wifi barely worked - there wasn't enough shower gel

location and good wifi

basic bedroooms with fresh towels wifi

have time to give us a city map, etc) and very unfriendly when trying to accommodate the kids in our room

the server tried hard to get us food for the kids as fast as possible

great service in the bar and restaurant particular y monica

the restaurant and bar areas were also designed with flare and originality

spa and facilities closed. the room was too obscure

was no wifi except for in the reception, which was closed between 8pm-8am

wifi is super unstable, and it disconnects all the time

wifi was also excellent

property has no elevator, the password for wifi is written only in the reception and if you are at third floor

clean , friendly and well located . good wifi , aircon and great facilities.

great location, beautiful hotel, excellent breakfast

extensive breakfast

wonderful breakfast with a great selection of fresh fruit, cereals, meats and eggs cooked to your taste

wifi and internet connection was horrible (which seems to be the case for the entire albaicin area)

we really appreciated the offer of free laundry and coffee, snacks and sherry in the snug panelled area close

room despite having a really cool playground for the kids, smelled cigarettes and that gave me a hard time

did have to strap the windows shut with a belt in the kids room for safety reasons

pool was a huge disappointment, nothing like it was in the pictures (more like a kids pool or a decoration pool

we did not try the jacuzzi, as they told us it was not for kids

my kids were really disappointed and

i paid accommodation for 3 adults and 2 older kids and they provided beds for 4.

room service was prompt

wifi worked well, there is a mini fridge which was very useful

wifi.

hotel is very conveniently placed, close to the cathedral, shops and bars

the luxury of the kids having their own bedroom and bathroom was perfection

rooms are lovely and the bar on top floor is comfortable place to unwind and have

the little pool in spa is a huge plus

the bar is small but very good

the spa is small, and you have to reserve it in advance (we called 30min beforehand and it was free),

we requested a suite because i was traveling with wife + 2 kids, and our rooms were very spacious and clean

it would have been nice if there was a pool. the kids were asking for one.

perfect wifi and great breakfast

we didn't eat in the restaurant so can't speak for that but room service was quick and efficient

choices on room service menu, no pool or gym

there was no tea making facilities in room (but room service was very good)

breakfast a location were perfect. beds was comfortable and check in and out easy

rooms medium size with small balconies overlooking at a square with cafes& bars

breakfast was good but could have had a few more fresh items

delicious breakfast, clean roomy rooms on a quiet street, just a few steps out the door is an array of

junior suite was excellent for kids. lovely staff. beautiful buildings.

we booked a room with a pull-out sofa, which worked well for kids staying with parents

nice spa service

nice and modern (i would say new ) fast wifi nice gym and sauna+steam room nice and well equipped room

sauna and spa were under renovation. area has quite a few pickpocketers.

the hotel might want to look at plumbing in hot water to the kitchenette, but i m sure like, us most people

mini kitchen in rooms with coffee/tea/fridge

lousy wifi, average breakfast

have been good if they kept some coffee and tea in the room rather than us having to call room service for it

the wifi was superslow. impossible to use.

bathtub), staff is always taking care of you, breakfast is very good, gym is very well equiped, spa is very good

excellent shower and bathtub), staff is always taking care of you, breakfast is very good, gym is very well

room service fees are expensive.

spa has steam room, bath and massages available

clean room with great room service and little touches

wifi was intermittent in the top room. tv old fashioned.

wifi is not well in the top floor , hope it can be improved in the future

the laundry service that we desperately needed wasn't working

wifi was excellent

the wifi worked well and breakfast was excellent with every choice imaginable

not recommended for families with young kids

room service every day

wifi shows we are connected but we are unable to send photos or upload to social media from any

biggest problem - wifi was very spotty throughout the hotel

4) the wifi is free with great speed and connectivity

coffee and tea with biscuits is super convenient if you travel with kids

booked months in advance a superior room for me and my 2 kids

hotel is beautiful and full of character with nice rooms and furnishings and lovely bathrooms; breakfast in the

good wifi

wifi signal was very poor

nice suite for kids

kids loved it

had a family room, with a mezzanine upstairs for the kids, which they loved

staff was very nice, they give us bigger room since we had kids with us

we had a family room for 4 people and kids got their own

our kids enjoyed a lot for staying in an old style palace and having a doublex room

water from the toilet, doors closing, doors opening, somebody sneezing, kids talking, playing etc

spiral staircase upstairs room for kids

a wall with our bedroom so we could hear everything in that bathroom, from toilet flushes to kids wailing

when rowdy kids camped under our window the cigarette smoke permeated the room.

wifi and breakfast was also okay

wifi wasn't great, if you need wifi for business then have another option with you

were there for business and we really needed the wifi working

wifi was a bit spotty but we were in the top floor.

wifi didn t work. the staff tried their best to fix but failed.

it s a small breakfast room and you had to book a take at a certain time, 8 9 or 10.

would have liked a proper bar and didn t detract from a good

the breakfast was delicious and the location was perfect for walking to the alhambra

the ladies in the breakfast room were equally as nice and very friendly

attention to details, central, clean, hospitality, tasty breakfast, perfect!

this wifi is a bit dodgy, i just gave up on it in the end

the wifi wasn t very strong

wifi is horrible

wifi didn`t work

the wifi doesn t work very well, its slow

at nightfrom my room, stairs inside my kids room which makes it difficult to carry luggage and theres nobody to

wifi was rather slow.

wifi doesnt work - very slow...

room included a kitchen, but this is specific to the apartments we were moved to and might not be in every room

and the wifi really didn't work in our room

wifi speed is very slow. will be very frustrating for anyone traveling with kids / teens.

wifi in room not good, used data instead, if this could be beefed up it would be much better

the hotel manager arranged for a taxi to pick us up at the airport and arranged for our personal laundry to be

the wifi kept cutting off.

free wifi

location excellent, excellent breakfast, friendly staff - held our bags til room was ready

breakfast a good choice

next to noisy laundry

good wifi, clean, helpful staff and spacious quiet room

loved the location, the staff, breakfast, cleanliness, the hotel is just fantastic, should be rated more than

air con very good, wifi excellent

wifi worked well, great location, ac was cold, staff super helpful

, the room size is excellent, refrigerator and safety box are available, the ac was amazing and wifi was

could not get wifi except for a little while at start made life very difficult

wifi was a no-go for any video call.

recommended if you don t care about a good wifi connection in your

wifi and no desk staff located in the building full time

no wifi

litter bins in the room, had to bring plastic bag to collect trash till the room service collected them next

interior view was not specified, and wifi never worked. never had my roomed turned down.

maybe challenging with young kids

failed , price was high , the reception area was like a small restaurant welcome , not for kids , nothing given

unfortunately, the spa was closed and their site didn't mention that.

wifi info was not provided upon check-in, also we had to keep checking in to see if they were able

spa was closed due to covid might be or not but could not be used while others are open

helped me with laundry service and booking tours for al hambra after all the tickets were sold out online

the view from the small roof pool was fabulous, and its cool water was refreshing after a long hot day of

they provided us with a free portable wifi to use around town

the facilities were great and the pool area on the rooftop was a great bonus

the roof terrace and pool overlooking the town and up to the alhambra was a highlight

liked the kit for the kids

comfortable bed, excellent shower, functional kitchen

well-equipped amenities: the bathroom was very spacious, and the kitchen was well-stocked with everything needed

liked the kit for the kids

we loved the built-in kitchen

would have liked a smal tea bar in reception area of the hotel as rooms are small for sitting in

did not tell us about hotel patio, didn t tell us wifi info, didn t bother to return our passports right

washing machine in the room, (although the hotel manager offered to sort out laundry)

sure if there was a bar in the hotel but we didn't need it anyway as went out for drinks and meals

no bar in hotel

we had 3 rooms: a triple room, has a sofa bed perfect for 2 kids and separate large double bedroom, and

wifi was very erratic

the wifi was really not good, very intermittent .

breakfast in the restaurant next door was lovely as was the accompanying bar & the meal we had in the evening

clean and tidy. great location. bar prices very reasonable for hotel

location great. wifi worked well.

there was free coffee availabe and good wifi

slightly underwhelming gym - but all in all that s a very minor comment.

did a late check out to 5pm which was no bother

there is even a gym if you want to work out during your holiday (not everything was fuctional though)

weak wifi

spa had a weird smell, but cant complain as we received a hour free to use the facilities.

breakfast was also very nice - although too expensive

had wifi only 1 night of the 4 i stayed in the hotel

wifi does not work very well

area turns into a very very noisy restaurant that could be heard from my top floor bunk bed, plus kids shouting

of my kids and my husband injured themselves on the metal bars around the sofa beds that the kids slept

wifi was a little patchy during my stay, sound reverberates in old narrow cobbled streets, so

wifi didn't work in the room

not available wifi in my room and do not have individula locker.