parking is not the easiest for a large car, but doable with some small effort

the underground parking was free and free wifi was good

staff comfortable room, we had a twin but the beds pushed together made an enormous double free parking, right

friendly reception, comfortable room. bar available for drinks. secure parking. nice place.

parking is free and just in front of hotel

rushed to get there before the bar closed only to be told the bar and restaurant does not open fri, sat or sunday

clean great bar and cafe,

the bar staff were slow

wifi did not work

we got back from the city we were told the bar and restaurant closes on a saturday night however there was an

el late check out

wifi was very poor shower didn't work no plug in bath

didn t say a word about anything wifi passcode, checkout time, breakfast option

free parking

easy to access from the motorway. good bar next door for food. free parking. friendly staff

except the evening meal had to be taken in the snack bar rather than the restaurant but as it was only one night

easy parking

beds super comfortable, met expectation, free parking

clean and easy access, easy check in and check out, free parking. quiet, no traffic noise.

big parking, direct access to highway, big bathroom

late night were two minor problems with wifi and a light

you can hear whole conversations going on from the next rooms including banging on walls and some kids shouting

good wifi

the facilities of the gym were very limited and were a quite old and worn out.

with different options, as well for tea next to the reception desk with places covered with wifi for guests to

no wifi that i was made aware of

eveything was closed !!!!!! the kids zobe , the pool ....we went home early .

bedroom we were initially alocated was on the floor above the kids play area and was noisy

kids menu 15

the hotel is clean and has a large pool which is great in the summer

convenient location. relaxing pool. comfortable big room.

man on reception spoke good english and was very helpful and friendly, there is also a great bar and restaurant

group of school kids left to run around making a noise. not good for guests

the outdoor swimming-pool is also great

pool has no bar or food service

group of school kids left to run around making a noise. not good for guests

nice pool not too busy

wifi is

bathroom was excellent,the room was large,the drinks in the bar were very competitive with other bars and

no bar or breakfast, covid was the problem not hotel.

there was no room service, and mini bar in the room. no tea or coffee machine in the room.

there was no room service, and mini bar in the room. no tea or coffee machine in the room.

my kids were in other rooms which were ok

nice and good facilities. i went with my two kids and elderly parents and we enjoyed our time.

i ended up taking a taxi after walking a little bit with kids

spa area had no hooks for towels, no bench to sit on and leave shoes before shower and jacuzzi

no treadmill in gym

about my stay from months in advance and my request for connecting room because i travel with my kids, when i

evening and lunch (granada is cheaper than other parts of spain) +good place to stay with small kids, the swimming

couldnt connect wifi with smart tv .wifi not very good in the rooms and its a super warm hotel

the older gentleman who checked us in was accommodating but the other man who gave us the wifi password had it

very comprehensive gym. the restaurant was absolutely phenomenal ud83dude0d good parking

kids enjoyed the rooftop pool, even if the water was a little chilly

not good for kids, the pool isn t big enough and the feel is more adults only

there is a spa area, which unfortunately we could not try out as they don't allow kids inside

staff, very modern and clean rooms, although the spa and pool areas are very small, they are very good

pet charge of 20 eur per night even though already contacted them about this when making the

rather scruffy and run down, apart from entrance and bar area

to the airport, bar downstairs, and you can also order food

private parking, easy access to the autovia, friendly reception.

the bar restaurant were considered our local when we lived in t he area some years ago

we had a snack from the bar area which offers a small menu of sweet and savoury crepes

its breakfast self-service is fantastic

we ordered some food and the maid didn't take away the dish all the days after our room

excellent location, great staff. very clean. feels luxurious. nice breakfast

breakfast was good choice for price

just a small choice for breakfast.

friendly we asked for iron machine to iron our clothes and they helped us within second , the wifi is so good

and chairs the only service was a bakery next door that never opened till very late and a bar

bar next door for beers and coffee

great wifi

the location is also very convenient with everything in walking distance and the wifi signal was stable during

excellent wifi

easy check in and late check out

nice room, good wifi, very comfy bed, large bathroom

definitely not worth the 10 euros they charge - and esp not worth it for young kids staff seemed very short

much noise from kids running around early in the morning, which i know it's not the hotel's fault, but was

pool was much smaller than we thought so only the kids got to use it

wifi needs a booster

however the rooftop pool is more of a bathtub, it s not possible to swim, but good to crouch down and cool off

when we woke up in the morning, there were many kids just going home past our hotel

room sound proofing was not existing (could hear kids in adjacent room talking and shouting all the time)

very noisy at night. we could hear kids running down corridors until past midnight

kids has no discounted price which was strange as other hotels usually offers half price for kids

only kids' sweet cereals available - selection of healthy cereals would have been nice

wifi does not work well, when i was booking it said they have bathtub but there was only shower

comfortable bed an bedding . early check-in and late check out

we had to go back later for better explanation around wifi password and other things

not located in the attractive center but still ok, accessible by walk. has wifi.

there were bags of dirty laundry all over the hallways, which made the whole place seem dirty

the location the beds were comfortable the size of the room was great for a family with 2 kids

one air conditioning unit located in the kitchen and no fans

the kitchen doesn't have a lot of cooking utensils/pot/pan, but clean and nice

kitchen was well organized and equipped with utensils, plates and cups for dining in for any

of the main tools in kitchen was missing - corkscrew

wifi could be better

room service staff was also very polite and helpful

was a noise of a washing machine that started working, probably the room we stayed is near some laundry or

slow wifi

wifi didn't work for us at all which was very frustrating

facilities are good and the kids love the pools

staff, beautiful spacious rooms, nice buffet, lovely indoor pool for the kids and dogs being allowed was amazing

all the facilities in the hotel. different swimming pools, playground for the kids.

pools and kids club facilities also room service!

it is a kids friendly hotel, there are many facilities for children and my kids had fun there.

next, the wifi is useless in the rooms

no wifi in the rooms, although is advertised everywhere.

good wifi

no soap for sink, choppy wifi

price and location are great. clean comfy and the wifi worked well.

since we were travelling with 2 kids, we faced trouble the first day with no hot water available for more than

the situation of the suite was excellent -- two bedrooms, so kids had their own space

the room is huge and there is an equipped kitchen

the kitchen and room was very clean has everything you need and the staff very helpful.

staff were helpful, room was a good size, the room service breakfast was good value and tasty.

they count every person and child... not very accommodating with kids.

school trip very noisy kids

large groups of kids staying. made lots of noise all day/night. they took over the whole place.

there is no any kitchen to use.

no free wifi

was coach loads of school kids on skiing trips when we were there , so meal times were a bit chaotic

location seems to me safe and can go with kids as well

even gave us back toys the kids left in the first room

single beds were forced in one room, no room to walk for 2 adults and 2 kids

a group of school kids staying at the hotel loud yelling and noise in the hallways late at night

a family-run hotel, pet-friendly, and kept very clean.

have time to give us a city map, etc) and very unfriendly when trying to accommodate the kids in our room

the server tried hard to get us food for the kids as fast as possible

couldn't get room service at 21:30 although we were told it was open until 22:00

great service in the bar and restaurant particular y monica

no valet for parking, no bellboy, dated rooms, no spa or pool (although i can understand for a european hotel

mini bar was empty and no menu for room service was available

bed is comfortable, with daily room service .

good hotel in prime location with a nice bar and terrace.

breakfast was very varied and hearty, and the wifi signal was excellent in all areas

lots of bars/cafes close by

kids totally loved all those buttons they could press, so our stay was full of happy giggles

modern and the whole paraphernalia of the devices in the bathroom was great, especially for kids

was immaculate and brand new my kids were fascinated by all the gadgets

wifi in bedroom was spotty upstairs

ingo, eva, lola and the other staff were always ready to help - even with our laundry and ironing

mattress, strong wifi, very good breakfast, convenient parking

great location, very helpful staff and very nice breakfast!

laundry service was an added plus

wifi not bad but could not upload photos to facebook

hotel offers the essentials ,private bathrooms in every room ,opening windows , free wifi and some toiletries

wifi barely worked - there wasn't enough shower gel

location and good wifi

basic bedroooms with fresh towels wifi

problems to connect with the wifi. they said it was because i have an iphone.

the wifi wasn t very good either but it didn t impact our stay

wifi was also excellent

issues: 1) wifi did not work well on 1st floor 2) room was not well cleaned - long hairs in bed and floors not

wifi is super unstable, and it disconnects all the time

pool was a huge disappointment, nothing like it was in the pictures (more like a kids pool or a decoration pool

room despite having a really cool playground for the kids, smelled cigarettes and that gave me a hard time

we did not try the jacuzzi, as they told us it was not for kids

did have to strap the windows shut with a belt in the kids room for safety reasons

my kids were really disappointed and

it would have been nice if there was a pool. the kids were asking for one.

we requested a suite because i was traveling with wife + 2 kids, and our rooms were very spacious and clean

terrace bar was only open thursday-sunday, our night was a monday, did not spoil things though

the view from the rooftop bar was exceptional as the sun set over the alhambra it was a wonderful place to have

the wifi was pretty spotty (i

i paid accommodation for 3 adults and 2 older kids and they provided beds for 4.

clean and well maintained in a great location in the centre of granada, nice reaturant and bar attached to the

the pet friendly bar was ideal for breakfast and tapas.

very pet friendly hotel and staff

room service

the luxury of the kids having their own bedroom and bathroom was perfection

pet surcharge rate!

very pet friendly

breakfast is delicious and varied, and the facilities from the pool to the spa offer a

when the roof terrace bar gets its licence in june 2023, i would then further improve my rating to best rating

junior suite was excellent for kids. lovely staff. beautiful buildings.

we booked a room with a pull-out sofa, which worked well for kids staying with parents

the view of the apartments with laundry wasn t the best but since we were out all day it wasn t a big

the hotel is in a great location, staffs are very friendly and wifi is fast.

sauna and spa were under renovation. area has quite a few pickpocketers.

wifi signal in the room was weak.

breakfast was lovely too

very friendly staff and excellent breakfast as well

room perfect,very clean and tidy breakfast good ,

a fair few sun lounges and the little bar / snack area near the pool was also great

good wifi for getting my work video calls done (occasionally dropped but still good)

excellent value for money - even the room service prices were great value

lousy wifi, average breakfast

the prices for room service were reasonable

wifi needs boosting

their spa jet was possibly in fault? but they reassured they ll fix it.

excellent shower and bathtub), staff is always taking care of you, breakfast is very good, gym is very well

ideal location, rooftop bar excellent and the staff / service were exceptional.

bathtub), staff is always taking care of you, breakfast is very good, gym is very well equiped, spa is very good

decent gym and nice to have the hammam (warm pool and small steam room)

no coffee in the hotel and no laundry facilities.

bathroom countertop, consistent hot water, large bed, good closet space, excellent complimentary wifi, friendly

location great ,nice interior ,desk allowed us to get local laundry picked up .

good breakfast and wifi

wifi is not well in the top floor , hope it can be improved in the future

not recommended for families with young kids

biggest problem - wifi was very spotty throughout the hotel

wifi shows we are connected but we are unable to send photos or upload to social media from any

4) the wifi is free with great speed and connectivity

a pool would have been nice but further everything was perfect

spiral staircase upstairs room for kids

a wall with our bedroom so we could hear everything in that bathroom, from toilet flushes to kids wailing

is a bit older, so creaking stairs inside the room made it hard to move around silently when kids were

water from the toilet, doors closing, doors opening, somebody sneezing, kids talking, playing etc

when rowdy kids camped under our window the cigarette smoke permeated the room.

booked months in advance a superior room for me and my 2 kids

coffee and tea with biscuits is super convenient if you travel with kids

breakfast was delicious, but a little expensive for spain. still worth it.

the breakfast was sumptuous and more like a brunch

location - design and atmosphere - staff - the room - room service - food

we enjoyed the breakfast and walking to many sites near by

really lovely lady working in breakfast room

the breakfast buffet was average

breakfast room was very cramped - food selection was good but the tight, crowded space with

the cooling system was bad and breakfast was very low standard. wifi was slow.

location in the very center of the city. fast wifi. very good price on booking.

wifi wasn't great, if you need wifi for business then have another option with you

wifi was a bit spotty but we were in the top floor.

wifi didn t work. the staff tried their best to fix but failed.

everything was great! wifi not super fast, but fast enough.

at nightfrom my room, stairs inside my kids room which makes it difficult to carry luggage and theres nobody to

kitchen equipment could have been better quality - better knives and utensils.

everything is perfect except the wifi. but i really like this hotel!

wifi was rather slow.

smell from sewer pipes in toilet and under kitchen units at times.

wifi speed is very slow. will be very frustrating for anyone traveling with kids / teens.

the wifi kept cutting off.

great location, charming rooms, great wifi, helpful staff

poor wifi

wifi wasn t very good from the upstairs room we were in had to use it in the main area of hotel

we had a family room for 4 people and kids got their own

convenient location. nice and cool ins. plenty of room. 2 story with loft for kids.

nice suite for kids

great location , the duplex room is enjoyable, kids love it , the room is clean too

we are a family of four and the loft room area for the kids was fabulous

loved the location, the staff, breakfast, cleanliness, the hotel is just fantastic, should be rated more than

breakfast had good varieties including veggies

great breakfast - good selection of hot and cold food

next to noisy laundry

wonderful, helpful staff. fantastic breakfast and central location

wifi was terrible

recommended if you don t care about a good wifi connection in your

no wifi which is disturbing

litter bins in the room, had to bring plastic bag to collect trash till the room service collected them next

is that, due to my room being on the first floor and opposite the stairs that led down into the bar and restaurant

rather small rooms and expensive laundry

beds very comfortable and mini bar fridge so we could have fresh milk in our tea and coffee

air conditioning in our room didnt work well. wifi was weak signal.

would have liked a smal tea bar in reception area of the hotel as rooms are small for sitting in

sure if there was a bar in the hotel but we didn't need it anyway as went out for drinks and meals

, the room size is excellent, refrigerator and safety box are available, the ac was amazing and wifi was

wifi was a no-go for any video call.

could not get wifi except for a little while at start made life very difficult

air con very good, wifi excellent

kitchen public area is great if you want to microwave your food or have warm water for drinks

even passwords for wifi was

this wifi is a bit dodgy, i just gave up on it in the end

wifi didn`t work

wifi connection good, and location is very convenient

weak signal for wifi

maybe challenging with young kids

failed , price was high , the reception area was like a small restaurant welcome , not for kids , nothing given

spa too dim.

spa was closed due to covid might be or not but could not be used while others are open

great location, great personnel, clean, wifi worked great, great breakfast

liked the kit for the kids

liked the kit for the kids

we loved the built-in kitchen

kitchen not ideal for cooking

the facilities and decor in the room are high-quality and the kitchen has everything you need

- the rooftop bar had a good menu, good service, good view, and accepted our diners club credit card

i did not detect anything negative. gym could be a bit better - needs upgrading.

we loved the terrace bar overlooking the alhambra

did a late check out to 5pm which was no bother

loved the patio, terrace, food options, helpfulness of staff, location & laundry service.

breakfast was good

wifi was a little slow. but this was not really a problem for us.

central location but a quiet room, good wifi connection

heat was rather intense but it is a city, it would of been good to have had a plunge pool on the roof

they provided us with a free portable wifi to use around town

of my kids and my husband injured themselves on the metal bars around the sofa beds that the kids slept

area turns into a very very noisy restaurant that could be heard from my top floor bunk bed, plus kids shouting

not available wifi in my room and do not have individula locker.

wifi didn't work in the room

wifi didn't work properly- i could not connect to it from my computer and managed to do so only

we had 3 rooms: a triple room, has a sofa bed perfect for 2 kids and separate large double bedroom, and

wifi was slow and didn t work very well in our corner room

wifi was very erratic

breakfast in the restaurant next door was lovely as was the accompanying bar & the meal we had in the evening

the breakfast was exquisite, and we got it in a basket as a room service

very clean, good water pressure, decent wifi, nice buffet breakfast, central to the old town.

wifi speed was variable during my stay

wifi speed could improve further

there was also laundry service, bathrobes and slippers, which i didn't use though

excellent wifi

really like this place, i was traveling with two kids, so the apartment was just for us, huge and comfortable

the location except for the fact that getting anywhere close to it with the car - to drop off the kids with the

wifi was erratic and sometimes slowed down to almost nothing.

was very kind and helpful, room was clean and comfortable, wifi was excellent, location was just perfect for

nice to have a kettle in the room, there is also a communal kitchen upstairs

the bar closed early so we used local bars

is a lovely old but renovated hotel with a nice bar area and spacious rooms (superior double)

charge for a pet is ridiculous (35 per pet per night) and they force you to sign a document with a set of

very centrally located pet friendly hotel

double doors so nice and quiet, good wifi

definitely not children friendly - i don't understand why they suggest for families with kids to stay in a simple

excellent wifi

the wifi !

hanging space limited, no shower screen for spa bath, that's it really.

superb breakfast, excellent service and a really quirky hotel.

perfect for my one night stay. wifi was choppy but other than that great hotel and location!

poor wifi.

the wifi didn't work the first day so we asked to be moved to another room

wifi was shotty

the wifi sucks super slow

we couldn t figure out why anyone would chose this kind of light for anything else than a kids room and

staff very friendly & obliging. roof top terrace bar very good

it had a tv and wifi

our room was next to the laundry room, bit noisy in the morning

location is perfect, it is right in the centre of granada in the midst of shops, bars and restaurants

kids crying next room no shampoo and body gel

had only 2 choices of cereal for tge kids but rest of the food was ok

wifi as advertised also no bar open as advertised because there were not many guests the food was

the breakfast included

wifi was down for the whole hotel due to router issues

water at the bar was 4!!!!

at breakfast efficient but a smile in the morning would be great :) worthwhile mentioning is the pool - not

hotel,friendly staff, perfect location and the best breakfast i've ever had

no swimming pool

my only other disappointment was the room service

fridge, tea making facilities, 2 chairs in the room and good wifi

wifi works well

the street it s livated on has many good tapas restaurants and places for breakfast

is outstanding, staff is outstanding, comfort is outstanding, location outstanding and breakfast is outstanding

a bit dated tv and wifi ...

air conditioning only served adult bed-- kids area was warm because there was no additional air conditioner

we did not want one but had a conjoined room where it was clear there were kids through the door

my children like the bunk bed and special book for kids. the location is very good.

there were also a group of college kids at breakfast on the first day

where comfy and kids bunk bed in an extra room is a great idea and thelcation of the hotel is

noise from the street all night long which did not allow us to sleep, terrible for 3 young kids

convenient quadruple room for a family with kids but advise that shower provides no privacy

where cars and motorbikes go very fast and can be dangerous walking as little space , mind the kids

breakfast, location, value fir money, screaming school kids

convenient quadruple room for a family with kids but advise that shower provides no privacy

cooking facilities, very little coffee and no kleenex but had an extractor fan, a non-connected fireplace and

we loved the fireplace, especially as it's a bit chilly in december

room had a fake kitchen with no cooking facilities, very little coffee and no kleenex but had an extractor fan

the fireplace in the suite is such a touch of class

was really bad - kids complaintes a lot

no where because they thought my room was flooding based on white noise audio i had to sleep the kids

the kids loved the breakfast (a bargain

it is in the center of granada and close to many bar and restaurants.

wifi was not working

the wifi was no good - very slow, kept cutting out, 1-2 bars when it was not cutting out

wifi connection worked but with some strange issues, such as it didn't allow connection via our vpn

wifi seems to be restricted which made it difficult for downloads to help with planing the next

wifi worked well too

was clean and good facilities apart from wifi

the pull out bed was queen size so two smaller kids can fit in well

not mainly because its size but because we could have 2 kids sleeping separately with a door between parents

the room i d booked in first place which was changed on second night also despite request, kids room was far

location was great, the staff were friendly and the room size for 2 adults and two kids was great

this is my only down point as i was travelling with kids

with no separation between king size bed and twin beds so parents could not stay awake without kids

room had a bath right inside the room, so kids have to watch you shower naked

the kids loved the family room

the kids had a separate area up some spiral stairs. i liked that they had their own space.

hotel is very pet-friendly and it was able to accommodate my family very well (4 adults and 1 baby)

nice location, not too noisy (although i had a room to the street). large shower, good wifi.

it's worth noting that while the inner garden is a lovely feature, there are no kitchen facilities available,

free use of small kitchen

there was a shared kitchen on my floor, but was very dirty and messy every day i was there, so i didn't use it

wifi was reliable

location to alhambra. superb with kids

wifi was dysfunctional, but at such a historic property, who really cares?

evening bar would have been a bonus to take in the evening courtyard experience

location right inside the grounds of the alhambra free wifi lovely decor, large well equipped bathroom &

no coffe/ kettle or fridge, and bar closed and not available in the evening.