the pool and the whole territory were beautifully maintained

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

the heated pool, in cloudy days, was very appreciated by us all, specially the children

kitchen only opens on week end

maybe to improve is the assortment of kitchen items in the apartment to make cooking a bit easier

we had room 404, kitchen was well equipped with kettle

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the hotel

easy parking

very nice, cosy, modern and spacious apartment with all you need, quiet and lovely pool area, very delicious breakfast, very friendly staff, lovely location between the

breakfast as far as fruits could have been a bit more varied, and there was no wine in the honesty

very good freshly prepared breakfast provided

the kitchen in the room

the accommodation is excellent and the breakfast was very good

as others are reporting, the breakfast is a lovely touch

the breakfast is very good and the couple who regent the lace are very friendly and always ready to

room, excellent hosts and great breakfast

what a great hospitality. very nice breakfast. superb setting

there is a charging station for electric cars right in the parking lot

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

nice garden and pool. close to bilbao. bathroom brand new and clean.

pool

pool gardens fact that it was very very dog friendly . house location

all aspects superb. an ev charge point an added bonus

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

gym, pool, lobby and room- all was great and service was all perfect

kids were not allowed to use indoor pool

slow wifi

the room service menu was extremely limited and needs to be extended for

room service at night came within 20 minutes as i had been notified

is amazing, rooms are big, comfortable, and clean, there's a small gym

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

comfy beds, very good location, gym was ok; could do with more equipment

limited fruits at breakfast; cold at reception area; small gym

could not connect chromecast to wifi so unable to watch netflix, amazon, etc

very comfortable room, quick friendly service. restaurant & room service very good.

staff were excellent and room service was very good

breakfast and room service really good

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

the bar is also great

great location. fabulous friendly staff. great bar & restaurant next door.

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to leave by 2pm so need to find another parking place for

garage parking was expensive but included ev charging

bar could have stayed open longer

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available for our

location, view from the terrace, staff at breakfast and reception, breakfast, concierge and the rooms everyone was so friendly and helpful

great rooftop bar and food

loved that the hotel is across the street from the guggenheim! loved the room service!

front of house staff exceptional- well done. dip in the roof top pool - all spotless

location was great for seeing all the sites of interest, hotel clean , beds comfy and rooftop pool a lovely bonus with a great view

extremely comfy and large bed. staff were friendly and helpful. gym was pleasant.

lovely friendly staff and nice gym

the food was super and the spa was great to start the day before breakfast

hotel in good location with parking garage equipped with ev charging station

easy to park with ev charging too

booked that morning, specifically requesting ev charging & a room for our pet dogs via booking

they had goodies for the kids which was very nice! the location was excellent.

gym needs upgrade

excellent pre booked underground car parking with the added bonus (for us) of two tesla ev charge points

staff was friendly and helpful i also liked that they had bar and place to eat

staff were all excellent, wifi some of the best i ve had in a hotel for a long time

the garage was well managed and room service timely and

the price of room service was reasonable, and the cake

also, there was the bonus of an ev charger in the hotel car park

nice hotel and breakfast was good, ev charging available to use

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is quite expensive but the local carpark

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is quite expensive but the local carpark

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is quite expensive

food from the room service menu was terrible