excellent location. friendly staff, great breakfast options. pool

no aerator in kitchen tap = messy no safe

convenient location to ferry and shops hereby with good parking and wifi

also there is no gym

parking near the entrance was a bonus

the hotel manager was wonderful and the owner happened to stop by when we were having a lovely breakfast

the breakfast in the morning to was such an added bonus

hot breakfast was lovely and the staff cheery and chatty, i love that!

breakfast was nice

delicious breakfast

parking, robes, clean rooms, nice kitchenette with all pots and pans, free use of bikes

being so close to the ocean made for an enjoyable first time ocean experience for the kids

more disabled parking-not enough spaces. larger spaces.

romantic fireplace in front of the king size bed

great location, good parking

a good size room with kitchen area, ideal if you don't want to keep eating out

breakfast included parking need to pay extra no gym no swimming pool no kettle need to give gratitude for cleaning

liked the gym and shower facilities

we got caught in the rain and they let us use the spa change rooms to freshen up

the wifi is good for my ipad

with little to no truck parking in the city

a white spot in the same parking lot

to complain too much about this but the strength of the wifi was weak in the room i was in

close to the airport and not far from victoria bc. nice and spacious room with kitchen

there is a excellent place for stay with your pet

the pool and spa were refreshing

the pool and hot tub were great late afternoon/evening activity and dinner in town was just a few

good access for parking

the weather allowed us to enjoy the swimming pool and hot tub which was great

stayed with my mom: we loved the tranquility, relaxing at the pool and jacuzzi

they assisted us with an early check in, arranged dinner and even drove us to the airport for an early flight

helpful and polite, the room was amazing, hot tub in the room, fireplace, reasonably priced mini bar just overall

wifi was really spotty in the room but not a huge deal as we were there to disconnect ;)

pool area was great

from the pub every day - amenities were not great (concrete very small pool, almost non existent gym, no great

staff were so helpful and polite, the room was amazing, hot tub in the room, fireplace, reasonably priced mini

the staff was very friendly and polite, we had a wonderful stay, we even had time to enjoy the pool

nicely updated room met all our needs, free parking quite location, restaurant in house.

reasonable price outside downtown victoria.free breakfast is excellent!

good on the website but no hot water warm at best no restaurant no bar it says there are but closed for renovations

staff were lovely, easy parking.

pets were supposed to be only on the first floor but the second floor had dogs on it which we heard

loved how big the room was, the kitchen was nicely set up, the big tub was amazing and everything was clean

nice, bright corner room with a kitchenette. real cream in the fridge for our morning coffee.

nice room with access to patio, fireplace and kitchen

kitchen could be better stocked as they have the full kitchen but nothing to cook with, no wine

kitchen a bit lacking in that they did not provide any tea towels or dish cloths

and very cozy room with two large twin beds, microwave oven in small kitchen

the property was succesful at promoting the rest of their brand, such as the amazing amatista spa products in

really really perfect place for family. free golf play as well!!!

beautiful property in nature, excellent restaurant and service and fabulous spa facilities

bed, good wifi, easy bus route to downtown and to restaurants nearby

kitchen. friendly staff. restaurant/bar on site. clients laundry private patio

wifi worked well

bonus was having kitchen utensils supplied, including crockery, silverware, and wine glasses

parking arrangements were understandable but not ideal because of the other businesses in the

friendly staff, comfy beds,great location,pet friendly and they even hot treats

wifi services were phenomenal great pillows with comfortable

it was noisy! high heels and noisy above and laundry room employees beside

kitchen staff very friendly

i stayed in a kitchenette room, and it was surprisingly well equipped, making it easy to prepare simple meals

downstairs bar and restaurant was very nice and i had good service

everything. staff is super friendly and helpful. nice rooms. free parking. good coffee.

complimentary coffee and tea in lobby pool , gym government employee

ample parking on site

should be a no diving rule in the pool because the kids kept getting splashed on which was not fun for

very unique place, fun and interesting! kids loved the pool.

we loved all the ammenities including the pool, hot tub, dauna, waterslide, record player, board games, ping

wifi wasn t good in our room

parking was tight

i guess for some people, the wifi might have been an issue

is in a quiet area, has adequate private parking, and the grounds are well maintained

the wifi service is excellent

parking area out front needs a re surface badly

shuttle early check in social room with drinks and entertainment friendly staff and

location, parking, friendly helpful staff

noise from the bar band in the lobby

on-site laundry, breakfast and local pub

the cleanliness and the pool/sauna were wonderful

breakfast for expensive fast for a family with 2 kids

a number of parking spots were taken up by bar patrons

the pool and breakfast was nice

rooms were clean, beds were comfortable, breakfast was absolutely satisfying and exceeded my

the room was spacious. clean and comfortable. kids enjoyed indoor pool.

sufficient car parking

location of hotel in proximity to casino was right on edge of being a comfortable walk

the steep parking lot/stall width/difficult to maneuver.

had stayed at the arbutus last year with my sister and we had a lovely suite with kitchen

very clean bedroom, free wifi, free parking and friendly staff.

parking can be tricky

extremely clean. plenty of parking quiet. 24 hr desk clerk

extremely well equipped from the full kitchen, to the music room, to the laundry room, to the pool table and

music room and pool table are bonus and the kitchen is well stocked

full access to a beautiful kitchen, sports room and fireplace in our room for coziness

large well stocked kitchen available for use

parking is tight, was fine for our car but had i brought the ford f350, that would have been

shower head was just sitting on the thing it wasn't attached to anything pool

wifi bathroom fittings need tlc: one hinge on bathroom door was coming off; no toilet paper holder;

safe for overnight parking

he should be awarded from his company with his excellent service and helped me even underground parking

staff were very kind, and allowed me to stay for a very late check out with an extra charge

other guests had the doors to their suites open and lots of crying , loud kids

other guests had the doors to their suites open and lots of crying , loud kids

it was the perfect venue for a family stay with my adult kids visiting victoria

having the pub on site was also great, and in our rooms we couldn't hear noise from the bar at night

very roomy! enjoyed the kitchen, fireplace and patio!

if your kids are older and able walk the stairs then you are fine

pet friendly with welcome pkg, location and reasonably priced with nice sized room

in-house restaurant (veneto kitchen) disappointed me greatly

pet policy fee could have been clearer ($50/pet) and it took some time to get bowls for my dog

standard tv, wifi etc

they also had an inexpensive laundry, spare lockers if you were staying in a dorm room and bicycle storage

there are storage lockers and laundry and space to keep your bike safely off the street

large kitchen for cooking if you want, comfortable dining and bar area

hostel wasn t that modern except the kitchen but it was clean

we got our drinks and breakfast too

the room was amazing. great kitchen facilities. staff were very friendly & helpful.

gym opened at 5:00 a

didn’t sleep the whole night n there were kids around that kept on trying to open our room doors

friendly staff, well equipped for our needs with baby and two kids, everywhere was walkable

couldn t found wifi in there but i like that hotel

having a full apartment with kitchen and crockery was excellent

that we cared much but wifi was not working great

wifi doesn't really work well while we were there, and the parking lot was a lot smaller than what i would expect

full kitchen is always a plus

and spacious room (full kitchen and living room)with an spectacular view of the harbour

wifi connection didn't work

beautiful decor with pretty gardens and a spa if you liked nestled in the grounds

late check in and late check out was also good

kitchenette was a stove, but not a single pot/pan nor even crockery or cutlery to serve food

i had a wood burning fireplace, a jetted bathtub, a beautiful view of downtown and the victoria harbour, as

there was a kitchenette but no cutlery or cookware etc however loads of places to get food close by

the room came with a real fireplace stocked with wood and kindling and ready to light!

the full kitchen was helpful along with the cooking tools and plate ware

good value. it s cheap & pet friendly. and nice to get breakfast included for the price.

pet friendly

great continental breakfast was available in the morning

it's called a motel i expected an outside door for access in and out from the room, with having a pet that's a

room service food very expensive .

nice unit, but we had to pay extra. excellent service and room service dinner was great.

were very accommodating and just overall wonderful from checking in, room service, to our pool reservations

missed a hot tub area at little pool.

the view and the bed were good. the wifi access point for each room provides a good connection.

things our family wanted to see, ( china town, whale watching, restaurants)lots of room for my kids, very friendly

room had strong water pressure for the shower, two tv's (king suite room), clean, and wifi was fast enough for

hear everything happening next door, asked for a quiet room but they put a family with young kids next to us

hear everything happening next door, asked for a quiet room but they put a family with young kids next to us

would like to have something like a shared kitchen or access to a microwave

staff hotel restaurant bar free shuttle rooms

wifi was not good from a laptop, however it was fine with iphone and ipad.

wifi was included and it was reliable

view bar and restaurant

friendly and caring staff, wonderful food in restaurant and bar with lovely views, and great location for walking

not many family or kids around

very old gym equipment. mice in the lounge area !

the gym and change room facilities are excellent

that i got that) i also liked that the location is downtown and only has 3 floorsud83eudd8b the gym is fantastic

the gym and steam room closed very early

they even hide an easter bunny surprise for our kids

the wifi never worked. parking is not included and you need to pay extra.

scones are not breakfast for kids and there were no coffee served

wifi was sporadic and so was the tv.

breakfast was delicious

quiet,unexpected but super useful kitchenette with decent sized fridge that actually kept things cold as well

time, not able to sleep i never requested a quiet room , i requested a room with 2 beds and kitchenette as

no breakfast and the pool

we were also happy that we were able to book the use of the pool

great location to downtown, the room had a well equipped kitchenette, breakfast was not included

if you had kids they could sleep on the pull

ev charging.

laundry room is a plus

i wish i had time to try the spa or massage rooms

room had 4 separate beds, two levels, plenty of storage space, and a kitchen - great for families

room too small; poor lighting and room service menu; over-priced!

the sofa bed was uncomfortable. the wifi was limited on # of devices.

room service for toothbrush and paste, waited forever, had to go to to the front desk at the end;

reasonably fast free wifi empty frig so that we could put in our own choice of drinks

wifi speed was good and best part was walnut cookies

not quite ready for unrestricted numbers in the pool.

the pool was a bog jit with the kids

wanted to try a different pet friendly hotel than the one we usually stay in

the chateau victoria means pet friendly

the pool area can be loud with kids due to it being indoors.

pool, spa and sauna was excellent

wifi is too slow.

oh the spa is amazing as well and the gardens will blow your mind

picky, i wish that there was a bigger dresser/drawer situation for clothes in-room, and that the gym had a bit

great pool, gym, and

breakfast and food in general was very good . pool and hot tub was nice also

to the blackball ferry nice comfy room & bed excellent kitchen - open late - great staff restaurant & bar - well

for an early check in but it was only provided if i agreed to change from king to queen room with no

they allowed an early check in, staff all very friendly and the room was perfect.

we were able to check in 3 hours early and have a late check out, which made our travel plans move with ease

room service, got our order and one of the items was no where up to standard

super pet friendly! had dog treats, dog bed and helpful information! location was excellent.

pool closes too early.

wifi needs to be

great location very walkable. great gym.

the wifi was spotty.

was a fabulous location, great facilities, the food at the restaurant was great and the gym was small but handy

the 2 bedroom suite worked very well for stay with kids and grandkids

gym ticked all our boxes too

the kitchenette and the room. easy check in. close to everything i wanted

walkability, indoor pool, room service and restaurant and staff.

i reserved the room for 2 adults and 2 kids

costs for parking, high-speed wifi and marketing fees

kids running up and down the hall at 9pm at night disrupting our quiet evening and waking my baby

the elevators were very slow as was the wifi

loved the pool / hottub

there's billiard room, game room, relaxing area, library, pool, hot tub, sauna, gym and laundry

the pool was closed

separate lounge and little kitchen 2 tvs one in lounge one in bedroom the swimming pool and gym was also great

the pool, hot tub, sauna, games room and laundry are all great, nice size and clean

there is a work station available for business use (i had some wifi printing to

had free wifi

fully equipped guest kitchen and laundry room

breakfast, friendly helpful stuff, laundry possibilities and all of that in a stylish old house close to downtown

parking was a challenge but acceptable

the kids pet the horses and look at their names each time we passed them

though our kids looks forward to pool or game room, since we spent enough time out, walking they did not

clean, comfortable, pet friendly, excellent location.

from airport to hotel amazing breakfast coffee and cappuccino latte etc included waffles wifi worked

the location is very convenient to the harbor, and they are pet friendly with a reasonable fee

bathtub and kitchenette made for a relaxing evening after a day of touring around with my mom and kids

location and wonderful room with a small complete kitchen even

was amazing apart-hotel really great amenities, great staff and wifi is unbelievably

great wifi. friendly staff. very near to everything/walkable. comfortable. clean.

the room has a kitchenette, so it makes it easier if you travel with kids

wifi was not very reliable.

free parking and wifi was an asset

no elevator. weak wifi

reception staff went above and beyond to find me laundry services. breakfast was amazing.

wifi was a little iffy in my room, but a minor issue!

comfortable room with kitchen amenities

great tv channel selection and fast wifi service

some sections of the fence are broken, the parking spaces are a bit narrow, and the bathroom exhaust fan wasn

rooms were simple, but clean and with wifi and coffee it was perfect

the pool was awesome always clean

room service was excellent on time hot and delicious

views from around the pool were equally stunning

room = excellent pool = excellent view = excellent

the room was beautiful and so clean, faro pizza restaurant delicious (and snug pub room service for breakfast

i think the room service a little overprice .

staff was attentive,breakfast was delicious, room was very comfortable,location is impeccable

the breakfast was ample and delicious

breakfast was delicious every day

breakfast and location were perfect

breakfast was delicious and varied, and homemade cookies were available 24/7

carpets on wheelchair ramp to accessible rooms made walking/rolling cumbersome

for breakfast were poor

breakfast was awful. the bar, the bar food and the bar staff were awesome.

great experience overall! nice property, nice pool, cvi restaurant was very pleasant

bar or restaurant had loud musical trivia on

wifi signal kept dropping and sometimes could not be detected in our room.

the room was clean,comfortable, and modern (wifi, usb chargers,etc)

a bit noisy in the mornings and the picture of the pool looked bigger than it actually was.

hot tub is nice but a pool would be fabulous!

the property is very nice, surrounded by trees and lots of games to play, hot tub, plenty of parking

loved that they had a room available that could accommodate me, my husband, and 4 kids

had a suite with 2bedrooms, a mini kitchen and table with chairs

the pavement of the parking lot had a size able dip in it.

great location great shuttle service, very friendly staff

the franklin fireplace in the room.

tv or wifi 3 days 2 nights ( no discount) fridge froze all our food on 2nd lowest setting

free parking, friendly staff. affordable and convenient location

but chris was there and waiting,plus he even helped us with our bags and kids to

was very clean, big shower, tv, frig, microwave, fairly comfortable bed, not too far from the parking lot, easy

had our grandchildren (ages9&11) with us unexpectedly after reservations made, and we had the kids sleep on the

spa was a little walk from our room on a chilly oct evening

pool and spa were in excellent condition

wifi and phone service was not very good.

the location and free parking are ideal

location, easy checking and checkout, clear communication before arrival, wifi, tv, fridge, good products in

the marrowstone suite in particular was awesome with the fireplace and private hot tub

the bed was very comfortable and the bathroom and kitchen were large