excellent location. friendly staff, great breakfast options. pool

no aerator in kitchen tap = messy no safe

convenient location to ferry and shops hereby with good parking and wifi

also there is no gym

parking near the entrance was a bonus

the hotel manager was wonderful and the owner happened to stop by when we were having a lovely breakfast

the breakfast in the morning to was such an added bonus

hot breakfast was lovely and the staff cheery and chatty, i love that!

breakfast was nice

delicious breakfast

parking, robes, clean rooms, nice kitchenette with all pots and pans, free use of bikes

being so close to the ocean made for an enjoyable first time ocean experience for the kids

more disabled parking-not enough spaces. larger spaces.

romantic fireplace in front of the king size bed

great location, good parking

a good size room with kitchen area, ideal if you don't want to keep eating out

breakfast included parking need to pay extra no gym no swimming pool no kettle need to give gratitude for cleaning

liked the gym and shower facilities

we got caught in the rain and they let us use the spa change rooms to freshen up

the wifi is good for my ipad

with little to no truck parking in the city

a white spot in the same parking lot

to complain too much about this but the strength of the wifi was weak in the room i was in

close to the airport and not far from victoria bc. nice and spacious room with kitchen

there is a excellent place for stay with your pet

the pool and spa were refreshing

the pool and hot tub were great late afternoon/evening activity and dinner in town was just a few

good access for parking

the weather allowed us to enjoy the swimming pool and hot tub which was great

stayed with my mom: we loved the tranquility, relaxing at the pool and jacuzzi

they assisted us with an early check in, arranged dinner and even drove us to the airport for an early flight

helpful and polite, the room was amazing, hot tub in the room, fireplace, reasonably priced mini bar just overall

wifi was really spotty in the room but not a huge deal as we were there to disconnect ;)

pool area was great

from the pub every day - amenities were not great (concrete very small pool, almost non existent gym, no great

staff were so helpful and polite, the room was amazing, hot tub in the room, fireplace, reasonably priced mini

the staff was very friendly and polite, we had a wonderful stay, we even had time to enjoy the pool

nicely updated room met all our needs, free parking quite location, restaurant in house.

reasonable price outside downtown victoria.free breakfast is excellent!

good on the website but no hot water warm at best no restaurant no bar it says there are but closed for renovations

staff were lovely, easy parking.

pets were supposed to be only on the first floor but the second floor had dogs on it which we heard

loved how big the room was, the kitchen was nicely set up, the big tub was amazing and everything was clean

nice, bright corner room with a kitchenette. real cream in the fridge for our morning coffee.

nice room with access to patio, fireplace and kitchen

kitchen could be better stocked as they have the full kitchen but nothing to cook with, no wine

kitchen a bit lacking in that they did not provide any tea towels or dish cloths

and very cozy room with two large twin beds, microwave oven in small kitchen

the property was succesful at promoting the rest of their brand, such as the amazing amatista spa products in

really really perfect place for family. free golf play as well!!!

beautiful property in nature, excellent restaurant and service and fabulous spa facilities

bed, good wifi, easy bus route to downtown and to restaurants nearby

kitchen. friendly staff. restaurant/bar on site. clients laundry private patio

wifi worked well

bonus was having kitchen utensils supplied, including crockery, silverware, and wine glasses

parking arrangements were understandable but not ideal because of the other businesses in the

friendly staff, comfy beds,great location,pet friendly and they even hot treats

wifi services were phenomenal great pillows with comfortable

it was noisy! high heels and noisy above and laundry room employees beside

kitchen staff very friendly

i stayed in a kitchenette room, and it was surprisingly well equipped, making it easy to prepare simple meals

downstairs bar and restaurant was very nice and i had good service

everything. staff is super friendly and helpful. nice rooms. free parking. good coffee.

complimentary coffee and tea in lobby pool , gym government employee

ample parking on site

should be a no diving rule in the pool because the kids kept getting splashed on which was not fun for

very unique place, fun and interesting! kids loved the pool.

we loved all the ammenities including the pool, hot tub, dauna, waterslide, record player, board games, ping

wifi wasn t good in our room

parking was tight

i guess for some people, the wifi might have been an issue

is in a quiet area, has adequate private parking, and the grounds are well maintained

the wifi service is excellent

parking area out front needs a re surface badly

shuttle early check in social room with drinks and entertainment friendly staff and

location, parking, friendly helpful staff

noise from the bar band in the lobby

on-site laundry, breakfast and local pub

the cleanliness and the pool/sauna were wonderful

breakfast for expensive fast for a family with 2 kids

a number of parking spots were taken up by bar patrons

the pool and breakfast was nice

rooms were clean, beds were comfortable, breakfast was absolutely satisfying and exceeded my

the room was spacious. clean and comfortable. kids enjoyed indoor pool.

sufficient car parking

location of hotel in proximity to casino was right on edge of being a comfortable walk

the steep parking lot/stall width/difficult to maneuver.

had stayed at the arbutus last year with my sister and we had a lovely suite with kitchen

very clean bedroom, free wifi, free parking and friendly staff.

parking can be tricky

extremely clean. plenty of parking quiet. 24 hr desk clerk

full access to a beautiful kitchen, sports room and fireplace in our room for coziness

extremely well equipped from the full kitchen, to the music room, to the laundry room, to the pool table and

nice to have small fridge plus full kitchen at our disposal

kitchen was stocked with everything a person could want for breakfast

music room and pool table are bonus and the kitchen is well stocked

he should be awarded from his company with his excellent service and helped me even underground parking

free parking. and nice firm beds. lots of water pressure for shower. old school.

free parking

room was dirty the halls were a mess and the laundry facilities was in the dark basement very

the wifi was really bad, i ended up going over my data plan because it was virtually unusable.

the wifi was not easy to log into

but the bedrooms were upstairs - difficult for nighttime bathroom visit (especially for kids)

the wifi set up

wifi was spotty and didn't want to connect

duplex suite was super well laid out, comfortable sitting area and good kitchen equipment

with a group that involved kids and old age parent, the hotel staff ensured that our stay is comfortable

the staff were very friendly and accommodating, particularly when we requested an early check in to attend a

in-house restaurant (veneto kitchen) disappointed me greatly

with have kids and would not stay there again and would not recommend it

then we were told there was a $50 pet fee

kids felt safe

there is no rag in the kitchen and no bath mat in the bathroom.

bar downstairs served one free drink before you had to pay for any more

and dinner were simple but hearty, the common area made it easy to meet new people, and the kitchen and rooms

also the laundry services were very convenient

the room's kitchen was a perfect size and both bed and couch were very good to relax on.

gym pass was great

we also loved the fact that we could do laundry there and get fresh coffee choices every day

helpful staff, bright and clean room, great location, laundry facilities available

to breakfast and take-out meals in the room, friendly desk and floor staff, comfortable bed, good wifi

30 am (laundry

unable to connect wifi to one of our phones for no known reason

the staff were friendly & accommodating, there was a guest laundry on our floor which was great

the wifi is not working from time to time. that s the only little defect of this property.

our car lost power in the hotl's parking garage and immediately they offered to help and were able to jump

wifi connection didn't work

beautiful decor with pretty gardens and a spa if you liked nestled in the grounds

quaint room, fireplace, location

parking close by, free wifi all good

wish there was a pool and that the staff was more friendly

the bar downstairs had great service but not great chicken wings

i absolutely loved the design, the fireplace, windows, flower boxes, decor, and the humongous bath tub

it's called a motel i expected an outside door for access in and out from the room, with having a pet that's a

having a bar fight right underneath our window

good breakfast. super friendly staff. clean room.

the parking lots were not good

only one very small bar of soap for 4 people

pet (2 dogs) friendly hotel

i mean, it would be cool if the pool also had a hot tub but whatever, this place is a 10.

free ev charging in the hotel's parking garage

lack of utensils in wet bar area

the view and the bed were good. the wifi access point for each room provides a good connection.

bar is a few levels down and outside, but it didn't bother us

room on fourth floor, great coffee in room and in lobby, friendly staff, posh room styling, great wifi

hear everything happening next door, asked for a quiet room but they put a family with young kids next to us

wifi worked great

do wish we had a sink in the little kitchenette or perhaps a water cooler, but the bathroom tap water was clean

not like the bonus bar of options on the toilet and the seat was small and uncomfortable

loved the swimming pool

excellent location, very friendly staff, love that it very pet friendly!

travel with pet friendly clean staff was amazing

loved the pool, gym and hot tub

we were on a long trip so it was useful to have a laundry

not many family or kids around

the gym was limited, but had enough to get a good workout in

slow wifi

excellent gym with great steam room to relax and unwind in after a good work out

breakfast was delicious and loved the way it was served

advertised fireplace did not work

personal wifi in the room was a nice touch, as was the vintage bathtub

the breakfast which was included was amazing

breakfast was amazing

no breakfast and the pool

thing is the pool was good our first time but the 2nd time we went in, it looked like it hadn t been clean

the wifi did not work for most members of the group either

gym / workout room - the tv actually worked

friendly, location was excellent and could easily walk to attractions, room was decent and the kitchenette very

nice, comfortable room, excellent breakfast in a beautiful airy atrium

we like that this place is pet friendly

noisy people in room overhead ran a spa bath at 2am which woke us and disturbed our sleep

breakfast, laundry service, staff

we also loved the large spacious room with full size fridge and kitchenette

pet friendly

breakfast was nice but only offered as room service or pickup

the kitchenette had a microwave and fridge, but no dishes, cutlery, or tea towel

free wifi, very clean rooms especially their suites

24-hour gym. starbucks and restaurant on-site. location. and of course, the staff

the pool was a bog jit with the kids

pool was nice and gym was small, but had a good selection of weights

and the gym had a great selection of equipment

clean, great location, spacious bathroom, nice swimming pool/gym area.

they offer excellent room service, and we loved the option of ordering your breakfast the night before for room

beautiful ..and pet friendly

the pool and spa facilities were amazing

nothing. perhaps more gym equipment.

loved everything, my kids were super happy

time to get into room and wish they would bring back the chocolate croissant to room service menu

it is pet friendly, located downtown and the staff were friendly and helpful

free parking

it has a bar and restaurant on the ground floor

the wifi connection

outdoor pool and hot tub was fabulous

they have a nice pool and steam room, the staff were very friendly and helpful, they have ev chargers for only

helpfulness of staff, facilities, room service, location, restaurant

no long term stay rooms with kitchens.

brad was really nice and he had great suggestions about where to eat with kids

untrained staff who had difficulty with basic english, difficult access to wifi.

very good for a family to stay as once kids are asleep you have your own space

wifi and tv good

coffee bar was very convenient in the morning

tv worked, as did the wifi

location, warm units with all the comforts of home (except in suite laundry) the 9th floor was beautiful

the self made waffle does make delicious waffles, my kids love it

especially chose this marriott bcuz it is pet friendly ud83dudc4dud83cudffb without this option, we would have

pet policy

the gym was ok with multiple cardio machines, dumbbells & medicine balls would have like it to be a bit

gym is pretty small with a just a few cardio machines and some weights; the pool facilities needs

sorry hotel staff) to check out a few minutes late for our room service breakfast

stayed in the royal suite which was quite large and had a nice little kitchen

we loved the late check out - the staff, so much of it!

- nice rooms - nice location - nice spa - good price - free shuttles

they do not have room service.

were a lot of amenities, full kitchen and laundry room at our disposal as well as a seating area and breakfast

laundry facility available

parking was limited to one side of the street and heavily used, so i ended up parking in the

light switch for kitchen overhead lighting not readily visible as it is behind micro-wave

better wifi...carry our luggage upstairs (ha ha)

kids love the breakfast. parents love the location and the room

the kids pet the horses and look at their names each time we passed them

always great, especially the breakfast!

we made use of the guest washers and dryers which was so handy $2 per use, laundry detergent available at the

rooms were spacious, staff was helpful, and breakfast was great.

great location, friendly staff, fully equipped kitchen!!!

bathtub and kitchenette made for a relaxing evening after a day of touring around with my mom and kids

our kids' double room had a larger bathroom which was helpful

i only had my 8-yo with me but could have been a problem getting up to 3rd floor with younger kids and more bags

coin laundry onsite was a blessing with a 4 month old infant in tow

the wifi works very poorly

t all place settings had mugs, complimentary coffee did not have cream/milk/sugar), and the wifi was irregular

wifi was a little iffy in my room, but a minor issue!

wifi could be better but was okay.

wifi was not very reliable.

rooms were on ground floor and parking was right outside rooms

friendly staff,relaxing atmosphere,and the pool was a great bonus

they have a pool and also have bbq facilities

the pool was beautiful

wifi worked well

remote for the fireplace didn't work - no idea how to work the

shoutout to jocelyn and nikayla at the poolside bar for being so friendly and making our experience comfortable

ordered room service a few times and the quality was inconsistent

room service was excellent on time hot and delicious

we upgraded the best suite and it has everything that we wanted, the view, the kitchen, the dining area and

the breakfast was ample and delicious

breakfast was delicious every day

location, staff, breakfast, everything great

staff was attentive,breakfast was delicious, room was very comfortable,location is impeccable

i haven t slept in a more comfortable bed in a long time, or had a better breakfast

music to loud from bar are

parking was slightly annoying but not enough to affect the overall score

for breakfast were poor

would be nice to have a microwave in the room. need more handicap parking spaces.

parking was a problem at arrival of 4pm

wifi was great - easy to logon to and we watched an amazon movie without any buffering on the nice

the property is very nice, surrounded by trees and lots of games to play, hot tub, plenty of parking

i started leaving through the library parking lot, which might not be kosher but done respectfully, didn't seem

the pool & hot spa were not open for the season

the hot tub and spa were not functional. the property itself is not on water, as they claim.

there were multiple activities for kids. good coffee shop

there are lots of small/cozy (and large) gathering spaces - comfy chairs by the fireplace, sitting area by

the pavement of the parking lot had a size able dip in it.

the franklin fireplace in the room.

there were multiple activities for kids. good coffee shop

i paid for the night for my kids and they had a blast

was very clean, big shower, tv, frig, microwave, fairly comfortable bed, not too far from the parking lot, easy

tv or wifi 3 days 2 nights ( no discount) fridge froze all our food on 2nd lowest setting

had our grandchildren (ages9&11) with us unexpectedly after reservations made, and we had the kids sleep on the

good wifi and streaming options (netflix, disney,

pet friendly

we arrived on a later evening ferry and the night manager was very helpful in helping us find a parking place

room was very small. tv kept freezing for short periods. gym needs upgrade.

it was great having the laundry room on site

would have also liked adult only hours for the pool area

the marrowstone suite in particular was awesome with the fireplace and private hot tub

the bed was very comfortable and the bathroom and kitchen were large