no swimming pool

wifi was excellent and the property had lots of beautiful flowers - like a park

wifi was terrible

we pulled into the parking lot to check in, i got a great feeling

owners were accommodating with every request from an early check in, extra things for the room, and even made

there are lots of small/cozy (and large) gathering spaces - comfy chairs by the fireplace, sitting area by

the two kids they had working in the restaurant or an absolute delight

separate room for kids ) you don't need to be quite like in one room hotel

we loved that our room had a separate bedroom and kitchen, even with

breakfast ( though there is onsite cafe, paid), no pool

the room was large and clean and parking right outside the door

wifi and phone service was not very good.

wifi was very slow, intermittent in rm 301.

property is beautiful maintained including pool

location, easy checking and checkout, clear communication before arrival, wifi, tv, fridge, good products in

the marrowstone suite in particular was awesome with the fireplace and private hot tub

the bed was very comfortable and the bathroom and kitchen were large

no golf channel for british open

there's no wifi or coffee in the rooms, however

had our grandchildren (ages9&11) with us unexpectedly after reservations made, and we had the kids sleep on the

but chris was there and waiting,plus he even helped us with our bags and kids to

was very clean, big shower, tv, frig, microwave, fairly comfortable bed, not too far from the parking lot, easy

the detail of the trim, jetted tub, heated bathroom floors, fireplace, plates and utensils - just wonderful

steps to the room from the parking area, hard to carry our suitcases up, so beware of you have mobility issues

bar is tiny and happy hour is only 5-6

stuff was locked up - the lobby closed at 11:00pm and the garden and bike parking were locked until 9:00 am

the gas fireplace didn't work most of the time, or if it did turn on had just

the fireplace in the grand foyer was amazing

no breakfast buffet

the room was beautiful and so clean, faro pizza restaurant delicious (and snug pub room service for breakfast

the mineral water pool is warm and the ocean view is fantastic

and one more small thing - at breakfast the avocado toast was served on toasted bread and not on normal bread

muffin paper at the back of a seat , coffee stirrers under the bed and a wrapper of a granola bar under the

parking was fine

desk reception was very welcoming and helpful and very kind pool was pristine room was very

i always like the location and the fact that it s pet friendly.

the pool area was a great plus during our trip

kitchen was dirty

was honestly nothing to dislike other then parking

i liked the laundry facilities and the gym as well as the coffee machine in the lobby

location and pet friendly

hav really liked the gym which was quite and very modern and the resturant attched and local beer selection

wifi was not very reliable.

the wifi works very poorly

no elevator. weak wifi

t all place settings had mugs, complimentary coffee did not have cream/milk/sugar), and the wifi was irregular

wifi could be better but was okay.

we love everything, big room, kitchen area, two big tvs, quiet at night, a lots of parking lot

the bar seemed nice too

swimming pool not yet open

i appreciated the full size fridge, microwave, kettle and everything we needed to have in a kitchen

manager was accommodating and allowed us an early check in

castle from the kitchen, quiet neighborhood, clean room, good breakfast available, free parking on the

ran low on hot water one night, and we had to go to the main room to do a video call because the wifi in our

the futon/pull out beds are great for kids, but too small to be comfortable for adults

full kitchen available if you want to self-cater

you can use the kitchen facilities which was great

i like kitchen utensils

we enjoyed making use of the spa pool

the staff was very friendly, it was good to have a pet-friendly hotel

it would have been nicer if laundry opened longer and they provided soap

did laundry

parking can be tricky

parking was tight and a bit confusing .

only think what you can improve is install the hoodvent in the kitchen, during the cooking i was scared to turn

wifi speed ok but not too fast

the steep parking lot/stall width/difficult to maneuver.

bad wifi

the laundry facilities for guests, the furniture and the dark entry way.

shower head was just sitting on the thing it wasn't attached to anything pool

laundry room was in the parking garage, very small space

and organized, when i arrived in reception i found no problem with arrangement , and free parking in downtown

we got our drinks and breakfast too

it's nice that they have a kitchen and you can enjoy a free drink or dish on some

i would come back and even come with my kids (family friendly) but i would like it to be more affordable

also laundry on premises and free dinner and breakfast

they don't offer towels, laundry soap, tooth brush and toothpaste.

standard tv, wifi etc

cute bar right downstairs

sleek and modern hotel with excellent wifi

if your kids are older and able walk the stairs then you are fine

bonus its pet friendly so bring your fur babies (they left her a bowl and tasty

rooms were very clean, wifi was easy to setup and signal was strong. good location for visiting.

couldn t found wifi in there but i like that hotel

didn t sleep the whole night n there were kids around that kept on trying to open our room doors

kitchen didn't have paper towel to use or extra cloth towels unfortunately

to breakfast and take-out meals in the room, friendly desk and floor staff, comfortable bed, good wifi

kids running in a suite above us

pet friendly and easy parking made it very convenient for us as out of town trades workers

very clean, wifi is strong

loved having fresh towels down there and the couch to sit on was wonderful for parents watching kids

sure why but i couldnt access the pool/gym facilities even though it was before 10pm, granted i went there a

other guests had the doors to their suites open and lots of crying , loud kids

bedrooms on upper floor so able to put kids to bed and adults could still stay up without disturbing them

duplex suite was super well laid out, comfortable sitting area and good kitchen equipment

kitchen has sufficient cutlery, plates and kitchen tools

in the bar was excellent

the lounge/games room was open til 10pm, and while we didn't use the room, it's a great option if kids want to

i like the great room for breakfast, kids can play a little bit and adults have a relaxing time

the breakfast are good, kids love the pancake machine

rooms were exceptionally clean, the kitchen well-appointed, linens spotless and many little extra touches like

breakfast was included and good

gym was too small, swimming pool too

friendly, location was excellent and could easily walk to attractions, room was decent and the kitchenette very

pool, laundry, parking etc

spacious room, well equipped kitchen, comfy beds, good location

we had some parking issues and the wifi was terrible.

late check in and late check out was also good

no pool, gym, hot tub or spa if that's something you would be looking for

pubs nearby (most have full meals if you don t want to drink alcohol and each has a cool vibe) wifi included

no pool, gym, hot tub or spa if that's something you would be looking for

is no sink in the bathroom, so you have to use the one in the kitchen, which doesn't have space to hang towels

stay, comfortable reasonably sized room, staff was friendly and accommodated early check in

do wish we had a sink in the little kitchenette or perhaps a water cooler, but the bathroom tap water was clean

i called if i could do early check in, and the staff i spoke to was very nicely help me out

university kids partying late into the night

things our family wanted to see, ( china town, whale watching, restaurants)lots of room for my kids, very friendly

the rooftop bar was definitely a bonus

room was beside the laundry room and we could hear it

everywhere, restaurant and lounge-bar on site, adjacent parking, quiet elevators, on-site gym and laundry, 24

i could hear my kids talking in our room as i was waiting at the elevator

use a few more lower priced & less fancy room service dinner options

the bar at the bottom level was very popular, so much so that i wasn't allowed to enter as they were at

the small kitchen has no stoves to cook something. the bathroom is very small.

no room service parking was poorly managed

bed was comfortable. pet friendly!!

having a kitchen area in our suite was wonderful to have breakfast & snacks

updated room interiors, on site parking w ev car charger available

wish i knew in advance there's coin-op laundry on several guest floors

is no easy access to check in without parking on the street and walking through a bike lane of aggressive bike

wifi doesn't really work well while we were there, and the parking lot was a lot smaller than what

on site parking is included in the rate and wifi was very good

location is amazing. kids loved the pool.

location. pool. staff. excellent food and service at the restaurant.

room service was amazing- food was superb. rooms were comfortable and staff were great.

needs a reno - the fitness gym is terrible

pool area / gym were all good

as we sat near the fireplace i noticed a mouse scramble underneath the table next to us

the gym and steam room closed very early

the gym and change room facilities are excellent

rooftop bar for sipping adult beverages during summer while sun lingers over water

we were on a long trip so it was useful to have a laundry

were lovely, view and ambiance from the lounge balcony / bar was a fantastic end to our trip on vancouver island

the pool and spa facilities were amazing

would have liked a pool

of room service

loved everything, my kids were super happy

had laundry onsite and puzzles/games to borrow

very hard to open the window. beds are high, watch out for kids so that they don't fall down

the kitchen was amazingly well equipped, modern, spotlessly clean and there was a lounge area as well

for our 4 rooms to be near each other as we were a family of 11pax, with a pregnant lady and 3 kids, 2 elderly

helms inn has a visitors laundry so if you are travelling for any length of time as we were, this is a wonderful

t included), and close to all town amenities, and restaurants

we only had breakfast once in their new restaurant

room service

kids pool was awesome

great location, friendly staff, large clean room, excellent breakfast/brunch!

(part of the room had been used for laundry chute accessible from hallway

the early check in

and pet friendly

parking is free

i could smell the restaurants kitchen in my room very strongly

i haven t slept in a more comfortable bed in a long time, or had a better breakfast

breakfast and location were perfect

breakfast was delicious every day

staff was attentive,breakfast was delicious, room was very comfortable,location is impeccable

fell asleep listening to the sound of the waves and enjoyed the well-prepared breakfast and attentive service

room service for cleaning was not good

the hotel is definitely recommended if u r travelling with kids

very clean. pleasant room and comfortable bed. free wifi, parking and lovely breakfast.

us ,,the staff were all wonderful, our room was spacious , had all we could need and more( ( a kitchen) the

clean, friendly staff, good breakfast, laundry facilities on site.

no room service from restaurant

room service were not kind when they push guest check out event we still have a time for check-out

there's billiard room, game room, relaxing area, library, pool, hot tub, sauna, gym and laundry

loved the pool / hottub

loved all the extra amenities, pool , large jacuzzi, library, piano, gym etc.,.great location

the gym and the pool are very small

lack of utensils in wet bar area

like our room and i like the view we walk the water front view we swam in swimming pool was great short

room service very fast though expensive

pool and gym facilities weren t great

the wifi never worked. parking is not included and you need to pay extra.

advertised fireplace did not work

not enough food at breakfast but that s okay! it was wonderful nonetheless

excellent breakfast and host.

it was decorated for christmas with christmas music playing, fireplace going

the staff assisted with early check in, late check out, brought us a microwave, gifted our dog with treats,

fireplace was lovely, nice clean breakfast room, ambiance of older building

we also loved the large spacious room with full size fridge and kitchenette

welcome friendly staff great breakfast grateful for laundry services and easy access (coins and powder) cosy

was very good as we had a good variety on all 3 days of our stay - was very nice to have room service on all 3

great location. quiet. comfortable. great to have a kitchen and nice size sitting room

they provided a pack n play which was great for traveling with young kids

i used the gym once, which is small but perfectly adequate

the kitchen has all the things we need to cook

very clean, with convenient amenities including a restaurant, workout room, and laundry facilities

with my wife in the indoor outdoor pool was magical

accommodated our early check in, upgrade room on a busy long weekend

we stayed at the parkside spa hotel before the coast hotel and the latter suffered by comparison

fantastic location right by the ocean & free shuttle to downtown

booked at this hotel because it says on their website and when we did a search on your site for pets they came

we were in a pet friendly room, so it s likely they have linen just for those rooms

heated outdoor pool and hot tub

outdoor pool with hot tub

staff were very accommodating in getting us an early check in

two comfortable chairs in the room and balcony. free parking.

wifi connection didn't work

beautiful decor with pretty gardens and a spa if you liked nestled in the grounds

parking was readily available

laundry place

my kids liked all meal and sweets at breakfast.

all the frustration of our check in experience and challenges the front desk took off one night pet fee of$40

location of hotel in proximity to casino was right on edge of being a comfortable walk

the staff are incredible, the hotel is nice and clean, the parking is super convenient

lighting in suite with kitchenette we booked was very dim

in the victoria area would highly suggest you do the buffet breakfast down in the metropolitan bar and grill

pool and gym room service

liked, the room size, the kitchenette and associated amenities, the closet and other storage spaces, and the

there was no sink in huge expanse of kitchen counter

beautiful property in nature, excellent restaurant and service and fabulous spa facilities

had spa day, dinner at jacks, pool, hottub time later

pet friendly

lounge bar was great

we drove an ev and there were 3 tesla chargers and one standard ev charger in their gated parking garage, which

kitchen could be better stocked as they have the full kitchen but nothing to cook with, no wine

need a few more kitchen tools

loved the fireplace and the balcony overlooking the golf course it was cold in december, but if we stay in

the kitchen was well-equipped and we didn't have to ask for anything in addition to what was provided