staff were friendly room's were clean everything worked include wifi

coin operated laundry on site and great room with lounges, breakfast, pool table etc

did the parking lot was hard to walk around on with a broken foot

i like the great room for breakfast, kids can play a little bit and adults have a relaxing time

the breakfast was awesome

the parking was plentiful, wifi was solid, and the hotel, up is close to everything

fabulous kitchen and laundry was beneficial

wifi required a manual reconnect each time i came back to the room

kitchenette well supplied

bonus was having kitchen utensils supplied, including crockery, silverware, and wine glasses

inconvenient and behind dressers and controlled by light switches that would turn off the power bar so you could

ample parking

the kitchen and facility for cooking. the pool and the hot tub.

a number of parking spots were taken up by bar patrons

2 queen suite had equipped kitchen & small dining area - awesome

i had kettle in room and that i knew ahead of time i had a stove top and kitchenette

no air conditioning in bedroom. parking spots are very tight.

the in the room we were in was dead zone for wifi lol.

i didn t like paying a daily pet fee as there was only cleaning on the final day.

the room we were given was just across the laundry room and housekeeping room, and a very short walk away from

the wifi and tv were terrible

realized after i got a message from my cell provider re data usage that they never gave me the wifi pw, lady at

noisy laundry area

parking was plentiful and adjacent to the hotel, the rooms were large and clean and great pressure

there is a burger/beer bar attached to the hotel

nice suite; kitchen facilities, comfortable beds, great location

only think what you can improve is install the hoodvent in the kitchen, during the cooking i was scared to turn

had stayed at the arbutus last year with my sister and we had a lovely suite with kitchen

parking was tight and a bit confusing .

parking can be tricky

wifi connection didn't work

beautiful decor with pretty gardens and a spa if you liked nestled in the grounds

had asked for a slightly early check in, and they were able to accommodate that

my kids are afraid of the pictures on the wall

still the patio could be a big bonus for families with kids or animals

but the bedrooms were upstairs - difficult for nighttime bathroom visit (especially for kids)

i had 2 grumpy kids wanting to rest

free parking. and nice firm beds. lots of water pressure for shower. old school.

i love the gated underground parking

the wifi was really bad, i ended up going over my data plan because it was virtually unusable.

if can provide more kitchen stuff (glasses, kettle, plates...) that will be more convenient.

earlier booking that i had to change, so good value huge room, 2 king beds, good wifi we used the laundry a few

underground parking is included

secure underground parking (free) allows enjoyment of all downtown victoria has to offer without the necessity

the wifi is not working from time to time. that s the only little defect of this property.

also laundry facilities on nearly every floor, ours was just outside our room very handee

food from the hotel so i have no opinion about it, but staff was very friendly, i felt very safe, laundry comes

view amenities, no gym, pool etc

suite had a kitchennette but no utensils, plates, bowls, paper towels, or dish soap

if your kids are older and able walk the stairs then you are fine

cute bar right downstairs

the restaurant and the bar was packed every time we went past it so that was a good sign that the food and

room was next to where they threw the laundry down the laundry chute

happy hour is worth going too, friendly bar tender

were very accommodating and just overall wonderful from checking in, room service, to our pool reservations

friendly staff. the water view. close to pier. close to downtown. fast wifi.

the gym was just a converted guest room and the maintenance was not great in there

kitchen didn't have paper towel to use or extra cloth towels unfortunately

we were surprised that there was a kitchen and refrigerator

the gym and spacious room laundry room

didn’t sleep the whole night n there were kids around that kept on trying to open our room doors

loved having a full kitchen

great swimming pool and clean comfortable rooms

also the carpets in the hallways are very worn, at least on the floor we were on, which was pet-friendly

the indoor outdoor pool at sunrise over the water was some amazing

location, view from room, friendly staff, gym, pool and spa.

there was also a large separate sink to rinse bathing suits in or do hand laundry in

no amenities, terrible view from room, no sink in bathroom it was in the main room kitchen area

the wifi was good and the elevator worked

added bonus was the great whisky bar off the lobby

the money we paid, no laundry, no pool, no computer work area to get boarding passes printed off, drink machine

location; gym, shopping, bars (if that is what you are into

staff, free breakfast & dinner, good location, affordable laundry facilities

the set up of the kitchen, the amount of cutlery/crockery available

amazing value for the price - they offer complimentary breakfast, dinner and a cocktail

casual atmosphere and all around breakfast dinner laundry drink

the wifi is not strong when i was on the fourth floor. otherwise, everything is great.

location, staff and amazing breakfast. michael at the front desk was very helpful.

breakfast was delicious

loved the champagne and cookies at check in. the breakfast was wonderful

was not provided with wifi info

we had to take an early ferry the next morning and this was very convenient for a single night's stay

while my stay was overall pleasant i did experience some difficulty connecting to the wifi.

breakfast, laundry service, staff

location, great guest laundry, the nespresso coffee machine a nice touch and breakfast was good.

there is ev charger too

great wifi and tv

easy parking (parkade with gate) and most importantly - pet-friendly

key tourist sites), safe underground parking, nice little kitchen, very quiet, up-to-date, good wifi

there wasn’t a place to buy snacks for my kids, especially later in the evening.

they provided a pack n play which was great for traveling with young kids

great location. quiet. comfortable. great to have a kitchen and nice size sitting room

and unstable bed that would move too easily, no water provided in room, tried to refuse 30 minute late check

we spent time in the pool and hot tub

cutlery would help make the kitchen more user friendly and a tray for the oven.

good wifi

i could smell the restaurants kitchen in my room very strongly

great location, friendly staff, large clean room, excellent breakfast/brunch!

3) outdated info for pet sitting

the dining area and bar was

nice pool and ev charger

ordered room service and skip the dishes

bar is a few levels down and outside, but it didn't bother us

the kids played with the phone and so my husband unplugged it

connection of the wifi was poor

things our family wanted to see, ( china town, whale watching, restaurants)lots of room for my kids, very friendly

local to everything, also has a bar downstairs which was convenient.

excellent gym with great steam room to relax and unwind in after a good work out

could not use the breakfast because of the dress code, and the fact we had kids with us

facilities the food the updated bathroom with a disability bar in the shower stall as an older couple with my

the gym and change room facilities are excellent

there is also a gym

huge rooms , great price , nice pool and hot tub

swimming and spa pools a bonus

after traveling 10 days, it was lovely to have convenient onsite laundry facilities

there's billiard room, game room, relaxing area, library, pool, hot tub, sauna, gym and laundry

staff are friendly , laundry was great if you have been traveling awhile

was a lovely property throughout save swimming pool facilities could be improved

the flowers are fabulous. spa was nice. room was very nice and large.

great pool, gym, and

breakfast food was varied, but a bit soggy/poorly cooked compared to the paid room service we ordered on the

were lovely, view and ambiance from the lounge balcony / bar was a fantastic end to our trip on vancouver island

though our kids looks forward to pool or game room, since we spent enough time out, walking they did not

room wifi excellent

plus, it was pet friendly, so our dog was very happy to join us

location, free parking and wifi, breakfast included, very clean room and hotel

we had a suite with plenty of room and its own kitchen

gym was adequate, and not busy

cutting off uninterrupted wifi access 15 minutes before check-out seemed a bit ruthless.

no ammenities such as self laundry etc, which you can even find standard in hotels from the hilton brand, in

rooms, lovely service, good gym that was never busy and chalking distance to great restaurants and

room too small; poor lighting and room service menu; over-priced!

), extra cost for laundry to do (3$+2$/load washer dryer one load

wifi worked well and loved all the options for movies on the tv, the ac was wonderful to have in

not had a 3 cup coffee maker, wifi didn t work on the balcony, had to pay for music channels, no robes (had

everywhere, restaurant and lounge-bar on site, adjacent parking, quiet elevators, on-site gym and laundry, 24

the laundry service and we think maintenance room is noisy if your room is close to this area.

wifi was not working most of the time

thought maybe it would have been reasonable to be able to book the gym for an hour, as with the pool

they have a pool which is rare to find today and it is open until 10 pm

there was no breakfast. wifi up & down. comfy bed & room size

the gym and pool

your staff were exceptional - very good to our children. great room service and quality of food.

great location, clean, nice indoor spa area

room service was delicious we ordered breakfast in bed

the hot tub was out of service. the room service meal options were not to our taste.

pet policy

spacious room, comfy beds and pillows, handy kitchen with a full size fridge

bathtub and kitchenette made for a relaxing evening after a day of touring around with my mom and kids

location and wonderful room with a small complete kitchen even

helms inn has a visitors laundry so if you are travelling for any length of time as we were, this is a wonderful

very clean and has kitchen

parking was limited to one side of the street and heavily used, so i ended up parking in the

were a lot of amenities, full kitchen and laundry room at our disposal as well as a seating area and breakfast

full kitchen available if you want to self-cater

had free wifi

breakfast, friendly helpful stuff, laundry possibilities and all of that in a stylish old house close to downtown

a nice motel with a very very good continental breakfast.

the room was spacious. clean and comfortable. kids enjoyed indoor pool.

the gym was nice and the pool was good although a bit small

3rd day they still didn’t take their gloves and didn’t make our kids bed like new

dogs were allowed on our floor. yes pet friendly but for a couple without pets this was annoying

very clean, pool was great, parking many options.

muffin paper at the back of a seat , coffee stirrers under the bed and a wrapper of a granola bar under the

desk reception was very welcoming and helpful and very kind pool was pristine room was very

good stay, bar was nice to have

i think it should have complimentary breakfast.

the wifi works very poorly

the room was nicely decorated; the bed was comfortable, wifi worked splendidly and the bathroom was great

reception staff went above and beyond to find me laundry services. breakfast was amazing.

the wifi could be stronger.

no elevator. weak wifi

the breakfast was ample and delicious

staff was attentive,breakfast was delicious, room was very comfortable,location is impeccable

breakfast was delicious and varied, and homemade cookies were available 24/7

location, staff, breakfast, everything great

i haven t slept in a more comfortable bed in a long time, or had a better breakfast

is no bathtub in the double queen room (stand up shower only), which is a bit annoying with kids (maybe very

thought kitchenette includes a stove top

i very much liked the pool, jacuzzi and the gym

i very much liked the pool, jacuzzi and the gym

from the people who works, the facilities esp the pool and hot tub thst my kids enjoyed so much

shoutout to jocelyn and nikayla at the poolside bar for being so friendly and making our experience comfortable

complaint i have is the staff member checking in guests at the pool was very condescending when asked simple

room service was excellent on time hot and delicious

mineral pools and the view are the show at this hotel, but the lobby lounge is so nice with fireplace and amazing

the only thing i didn't like was the gym, very small.

bedding rooms were comfy golf course was spectacular

very disappointing for us and kids

very disappointing for us and kids

decided to order room service for dinner, and they had advised us that they changed to their winter menu - the

it has an amazing view out over the valley and golf course. the room was beautiful too.

, a large rainfall shower and large, deep bathtub, plus a kitchenette

we drove an ev and there were 3 tesla chargers and one standard ev charger in their gated parking garage, which

it was a very used pet friendly room

kitchen could be better stocked as they have the full kitchen but nothing to cook with, no wine

spacious, quiet, open. good kitchen, bath.

room service was not amazing - one meal was not hot

gym facilities were super meager

enjoyed the lovely view of the bay from the balcony, gas fireplace was fun

spending an extra night would have given us more time to enjoy the pool and spa facilities

heated outdoor pool and hot tub

little kitchen was perfect for a quick breakfast.

wifi didn't work.

parking

and the white spot restaurant is right in the parking lot

the wifi worked

stayed with my mom: we loved the tranquility, relaxing at the pool and jacuzzi

the weather allowed us to enjoy the swimming pool and hot tub which was great

they have amazing hot tub, swimming pool, property grounds are great to walk on and enjoy

good access for parking

breakfast was very slow after they told us 8am parking was not good

they assisted us with an early check in, arranged dinner and even drove us to the airport for an early flight

delicious breakfast

the breakfast in the morning to was such an added bonus

breakfast is fair, but is pre-made the night before and store in a fridge for your access the next

fresh fruit and frittata for breakfast

included breakfast was very good considering covid restrictions

kitchenette

basic continental breakfast. good selection of yogurt

free wifi, complimentary juice, yoghurt, packaged fruit for each of us

what a beautiful view, and short walking distance to everything we wanted to do with our young kids

we were on the ground floor and the guests above my room had kids and i could hear the

loved the room, bathroom and view. the saunas in the gym are just a bonus.

we got a cheerful response to our late check out request

wifi sucked, worst reception, even struggled for 3g on phone, in this day and age it s a bit

no room service at all

gym needs more equipment and they should provide towels.

pickup from airport, parking, airport shuttle

maybe one or two additional handicapped parking stalls

our shuttle driver to the airport was fantastic too

location. pet friendly. 20% discount with next door pub.

the egg in the breakfast was very cold

fyi it shares a parking lot with the local library

just parking was a little tight.

we pulled into the parking lot to check in, i got a great feeling

wifi was terrible

friendly hosts off street parking close to centre comfortable room

it was nice to have a little kitchen as well

great location great shuttle service, very friendly staff

the fireplace was a bonus

there are lots of small/cozy (and large) gathering spaces - comfy chairs by the fireplace, sitting area by

breakfast ( though there is onsite cafe, paid), no pool

tv or wifi 3 days 2 nights ( no discount) fridge froze all our food on 2nd lowest setting

there's no wifi or coffee in the rooms, however

i paid for the night for my kids and they had a blast

clean room, plenty of hot water, and good wifi

but chris was there and waiting,plus he even helped us with our bags and kids to

we were put in a room right across from the laundry l

location, cleanliness, amenities, polite staff, and parking.

lovely staff, clean, well-supplied room, comfy bed and what a bonus to have a pool, hot tub and sauna

absolutely love visiting eachbox inn and spa every labor day with our family and extended families

pool/ sauna/ gym

the marrowstone suite in particular was awesome with the fireplace and private hot tub

the bed was very comfortable and the bathroom and kitchen were large