you can use the kitchen facilities which was great

light switch for kitchen overhead lighting not readily visible as it is behind micro-wave

fully equipped guest kitchen and laundry room

breakfast, friendly helpful stuff, laundry possibilities and all of that in a stylish old house close to downtown and the castle

staff very welcoming, friendly and helpful, self checkin went smoothly - access to kitchen & laundry excellent

free breakfast and dinner, free beer everyday. attentive and friendly staff.

large kitchen for cooking if you want, comfortable dining and bar area

amazing value for the price - they offer complimentary breakfast, dinner and a cocktail

basic big kitchen to use

laundry on site is good if you can grab a machine

gym was too small, swimming pool too

thing is the pool was good our first time but the 2nd time we went in, it looked like it hadn’t been clean

spacious room, well equipped kitchen, comfy beds, good location

gym was a little small.

no breakfast and the pool

cute bar right downstairs

the staff were very friendly and accommodating, particularly when we requested an early check in to attend a wedding

the cocktail bar bartenders were a joy to watch

good attached bar and restaurant

friendly and accommodating staff, they allowed us an early check in when we arrived to drop off our luggage

the gym and spacious room laundry room

and the gym was meh, but at least it was available

great location, gym and staff were helpful. cafe in the same building for breakfast.

loved having a full kitchen

kitchen didn't have paper towel to use or extra cloth towels unfortunately

and the gym had a great selection of equipment

we travelled with 3 kids including twin infants and the hotel staff were very accommodating providing two cribs in the

the pool area can be loud with kids due to it being indoors.

my kids loved the lego hotel! all staff was so nice. the room was spacious.

separate bedroom, living, dining, and kitchenette for about $300 a night

not recommended if you are staying with kids

stay, comfortable reasonably sized room, staff was friendly and accommodated early check in

local to everything, also has a bar downstairs which was convenient.

arriving at 8:00am was a very long wait after travelling for a long time , should accommodate a early check

let me do early check in nice reception girl. room had view off road. breakfast was good

lcd television with cable channels food & drink - refrigerator, microwave, coffee/tea maker, and room service sleep - premium

the have particularly good bar below with quality food and drinks

room service was horrendous -- pretty much the worst hotel food i have ever had

i could have stayed in other hotels close by for less than half the price and had the bath and room service i had wanted

no room service parking was poorly managed

gym facilities were not really useful - just some bikes, treadmills and dumbbells

room was very nice and offered ample space for our family of four (two kids aged 12 and 14)

the pool is wonderful

she was knowledgeable of the area and made great suggestions that accommodated our kids needs/

on 2nd floor gym/pool was occurring but we were advised so didn t affect what we were doing

location; gym, shopping, bars (if that is what you are into

sitting area with a library full of old books, a wet bar and fridge, a wood burning fireplace ready to light

unfortnately in the evening the downstairs bar and surrounding

issue at best…first night there was a minimal amount of noise from the churchill bar which didn’t exist on the following nights…didn’t impact my sleep but if you might be

was scootched right up at the sloped end of the bath, which made for some interesting shower gymnastics

rooftop bar for sipping adult beverages during summer while sun lingers over water

love that i got an early check in (so grateful that i got that) i also liked that the location is downtown and only

facilities the food the updated bathroom with a disability bar in the shower stall as an older couple with my husband using a walker, having a quiet bar a

very old gym equipment. mice in the lounge area !

we were on a long trip so it was useful to have a laundry

coin laundry.

it was a great room. had a complete kitchen which was a wonderful surprise. loved it !

enjoyed our stay with 2 young kids

for someone staying 5 days the laundry facilities are a particular bonus--as are the delicious christmas cookies put out regularly

the kitchen was amazingly well equipped, modern, spotlessly clean and there was a lounge area as well

i love the bar restaurant

it was the perfect venue for a family stay with my adult kids visiting victoria

bedrooms on upper floor so able to put kids to bed and adults could still stay up without disturbing them

.beautiful view, tons of space and loved the kitchenette! great location

food & amenities, flexible layout (2 bedroom suite plus sofabed), functional kitchen, on-site laundry machines, and really nice staff

the pool and spa facilities were amazing

we all felt very special, being able to stay in a historical hotel, the kids even went on a ghost hunt

were excited to use the hot tub at 9:30 and it was full of kids so it would be nice to have an adult hot tub

timings of facilities - gym 24 hours, and swimming pool opens at 5 am

the spa and high tea are amazing

free ev charging station with 2 plug ins

wish i knew in advance there's coin-op laundry on several guest floors

having a full apartment with kitchen and crockery was excellent

laundry machines (cad$2 each) were efficient

the staff were friendly & accommodating, there was a guest laundry on our floor which was great

nice suite; kitchen facilities, comfortable beds, great location

kitchen supplies were adequate

maybe some more kitchen utensils/saucepans would be useful in kitchenette.

only think what you can improve is install the hoodvent in the kitchen, during the cooking i was scared to turn on the fire alarm

the kitchen tap was dripping.

also, the community pool has rules so kids below 10 must have an adult in the water with them

the swimming pool is a great size and lanes are available for those who want to swim lengths

dark room for breakfast...no windows. original room may have been under construction .

the swimming pool is awesome, a plus for swimmers or parents with kids

swimming pool and facilities was great for the kids

we were able to check in 3 hours early and have a late check out, which made our travel plans move with ease

the bar under the inn is lively and serves a great selection beds are very

i was offered an early check in without even asking

the pool was closed...but most hotel pools were still closed due to covid

it had a pool to rejuvenate after sightseeing and a great bar for people watching after the sun set

good wifi, coffee machine, free cookies and fridge in the room

stayed 4 days and, as expected with covid, there was no room service each day

room service was not wearing face mask

after traveling 10 days, it was lovely to have convenient onsite laundry facilities

love the location, rooms are great with kitchenette, and the cookies each day are a wonderful treat

experience, from the decor of the rooms, to the way the staff is dressed according to the era, to breakfast served on a 3 tiered stand with a cup of tea

breakfast was amazing

breakfast was an unexpected and delicious surprise

wonderful. the location was.perfect. the breakfast was delicious and presented beautifully.

excellent breakfast and host.

laundry room is a plus

you get a discount on the spa and the tea house if you are staying here

like that the room balcony sat right on top of the new spa area

poor room service; breakfast service and quality not up to standard.

nice breakfast. underground parking and ev charging.

one bedroom suite was spacious and clean and kitchen well equipped

loved the gym and use of laundry

room service breakfast wasn't as instructed

friendly staff, front desk and at bar 500

wifi and tv good

our only complaint was the bar shut at 9

the gym and the pool are very small

room service, i was there 10 days and never saw a maid

otherwise we could dial 0 when we got to the room and we may or may not be lucky in getting room service

friendly staff. the water view. close to pier. close to downtown. fast wifi.

the closeness of a good bar with excellent food

time of the day reasonable price for a 3-star quality motel/inn accommodation there is a decent laundry facility on-site, and they will provide the detergent i would consider staying here

and pet fee is a flat 20 bucks no matter how many pets

coffee bar was great, 24 /7.

not a single bar to hold onto

gym was also very dated and needs updates

there were plenty of amenities

location, view from room, friendly staff, gym, pool and spa.

the restaraunt the pool and hot tub

staff extremely nice and helpful very convenient shuttle great restaurant on site great view

was a long weekend and my patio was on the first floor so close to the swimming pool

pool, suite with kitchen and two tvs.

free pass to the gym nearby was a bonus

hotel doesnt have gym, it is in uptown mall 3

the pool, bar next door, bus service to down town.

a small kitchen for cooking and pool for the kids to swim.

the kitchen and facility for cooking. the pool and the hot tub.

location was great, fast check-in and amazing for people traveling with kids.

loved having fresh towels down there and the couch to sit on was wonderful for parents watching kids

big room with kitchen and two queen beds

very convenient and comfortable for a short stay - excellent breakfast

another bonus is being able to use the 'great room' and play boardgames with our adult kids who live here in town

we loved having access to the laundry room and were sorry not to have been able to take advantage of the free e bikes

00 dollar but it is about going beyond to help specially if u go with a family ( kids)

the breakfast are good, kids love the pancake machine

great breakfast good location nice newer rooms

the kids loved the stay

the room was amazing and spacious. great breakfast with a variety of options.

the gym was nice and the pool was good although a bit small

a nice motel with a very very good continental breakfast.

complimentary coffee and tea in lobby pool , gym government employee

the room is provided with a small kitchen, plates and cutlery

little tight on parking

the pool, the spa, the sauna and the steamer were perfect

is no bathtub in the double queen room (stand up shower only), which is a bit annoying with kids (maybe very annoying with babies)

it has an amazing view out over the valley and golf course. the room was beautiful too.

heard of a hotel residents' bar closing at 10

the hot tub was not clean-front end staff rectified situation quickly. gym could use updating.

early check in and late check out were appreciated

check in and late check out were appreciated

large apt with full kitchen

loved how big the room was, the kitchen was nicely set up, the big tub was amazing and everything was clean

kitchens were just minimally equipped.

no sink or stove, or salt in the kitchen

the kitchen was well-equipped and we didn't have to ask for anything in addition to what was provided

close to the airport and not far from victoria bc. nice and spacious room with kitchen

there were 2 queen beds and a kitchen

everything there is laundry machines you can use to do laundry well there and price is cheap new very clean washer and

laundry facilities are an added bonus

pet-friendliness (no pet fee, a little dog park at the property); a friendly staff; a comfy bed and

) the pool and hot tub were so clean and inviting

of the pool s rules is guests have to take a shower before use it

service within the bar for food was slow .... need more staff or better training

great restaurant options and lovely pool

great staff , bar and excellent restaurant

the pool & hot spa were not open for the season

beautiful clean rooms and property, staff exceptional, great location, quiet, good parking.

the wifi was very weak at the rooms. had to go by the office to get a good wifi signal.

a chemicals

pool was only open from 10 - 10

i paid for the night for my kids and they had a blast

had our grandchildren (ages9&11) with us unexpectedly after reservations made, and we had the kids sleep on the floor

but chris was there and waiting,plus he even helped us with our bags and kids to

the hotel also has a shuttle to downtown

the room we had has two rooms, each with a queen bed, a living room and a small kitchen

room suites, ours had an electric wood stove heater and air conditioning, small kitchen with microwave and full refrigerator

spa pool jets not working, so we skipped that

they had a shuttle down to the waterfront or to the airport

ev charger in parking lot is very nice.

being so close to the ocean made for an enjoyable first time ocean experience for the kids

spa tub felt relaxing

i feel like either the quests blamed us cause we had kids and didn’t want kids staying near them

breakfast was okay. houston was very friendly and helpful!

we got caught in the rain and they let us use the spa change rooms to freshen up

no bar of soap

on checking in the staff member offered us snacks and water as the cafè and bar were closed

loved the room, bathroom and view. the saunas in the gym are just a bonus.

liked the gym and shower facilities

only one spoon in kitchen

excellent location. friendly staff, great breakfast options. pool

our room fronted a gas bar and the noise from cars and people as late as 1 am would wake me up.

heated pool wasnt really that warm

good continental breakfast and the room was nicely updated and had everything i needed.

we loved our little apartment-styled room with a living room, dining room and kitchenette

the bed was very comfortable and the bathroom and kitchen were large