the place, location and wifi

close to the airport and not far from victoria bc. nice and spacious room with kitchen

and the white spot restaurant is right in the parking lot

comfy rooms with lots of parking on site

kitchenette with good quality plates pots

stayed with my mom: we loved the tranquility, relaxing at the pool and jacuzzi

pool was perfect temperature

parking was tight, pool was out of order during our stay.

the view is exceptional!! there s a pool, hot tub and very secluded and peaceful!

breakfast was very slow after they told us 8am parking was not good

pool area was great

requested early check in and a room on the third floor and both requests were met

no bottled water provided in room except the bottled water in mini bar that you had to pay for

- 5-star food and drink at the bar - free parking

no pet friendly place to eat except for in the room.

they assisted us with an early check in, arranged dinner and even drove us to the airport for an early flight

great location. beautiful rooms. enjoyed a good breakfast.

hot breakfast was lovely and the staff cheery and chatty, i love that!

the hotel manager was wonderful and the owner happened to stop by when we were having a lovely breakfast

breakfast is fair, but is pre-made the night before and store in a fridge for your access the next

the amenities were beautiful and i was provided a breakfast for my early flight that was very generous

pickup from airport, parking, airport shuttle

the hotel even got a gym and pool

suite had an excellent kitchen with full size fridge

booked a suite (which we needed to accommodate our family) but those rooms aren t pet friendly which was

it was a good size room, clean, great kitchenette.

the fireplace would be wonderful on a cooler night

great location. great value. very comfortable. breakfast room very much appreciated.

for such a beautiful suite, unfortunately, the linens were very outdated and smelled like stale laundry,

pet friendly, easy to find and clean room for a good price

pet friendly and great location, right on the waterfront

is spectacular great location bed is very comfortable kitchen is well stocked

wasn't no room service available

breakfast included parking need to pay extra no gym no swimming pool no kettle need to give gratitude for cleaning

the location, accessibility and coffee bar were great

great gym and steam room

the staff was very friendly and polite, we had a wonderful stay, we even had time to enjoy the pool

nicely updated room met all our needs, free parking quite location, restaurant in house.

reasonable price outside downtown victoria.free breakfast is excellent!

good on the website but no hot water warm at best no restaurant no bar it says there are but closed for renovations

staff were lovely, easy parking.

the hotel was bought from the developers and access to facilities such as swimming pool gym and a short pathway

if you have a suite with a kitchen, you'll need to stock up elsewhere before you arrive

also, there was a big spa bathtub in the bathroom

very disappointing for us and kids

decided to order room service for dinner, and they had advised us that they changed to their winter menu - the

we had a puppy with us so we loved the fact that it was pet friendly and we could walk her around

how pet friendly it was, amazing staff and extremely accommodating for our needs

wifi did not work

nice room with access to patio, fireplace and kitchen

loved how big the room was, the kitchen was nicely set up, the big tub was amazing and everything was clean

bed, good wifi, easy bus route to downtown and to restaurants nearby

kitchen. friendly staff. restaurant/bar on site. clients laundry private patio

wifi worked well

bonus was having kitchen utensils supplied, including crockery, silverware, and wine glasses

parking arrangements were understandable but not ideal because of the other businesses in the

friendly staff, comfy beds,great location,pet friendly and they even hot treats

wifi services were phenomenal great pillows with comfortable

it was noisy! high heels and noisy above and laundry room employees beside

kitchen staff very friendly

i stayed in a kitchenette room, and it was surprisingly well equipped, making it easy to prepare simple meals

downstairs bar and restaurant was very nice and i had good service

everything. staff is super friendly and helpful. nice rooms. free parking. good coffee.

complimentary coffee and tea in lobby pool , gym government employee

ample parking on site

should be a no diving rule in the pool because the kids kept getting splashed on which was not fun for

very unique place, fun and interesting! kids loved the pool.

we loved all the ammenities including the pool, hot tub, dauna, waterslide, record player, board games, ping

wifi wasn t good in our room

parking was tight

i guess for some people, the wifi might have been an issue

is in a quiet area, has adequate private parking, and the grounds are well maintained

the wifi service is excellent

parking area out front needs a re surface badly

shuttle early check in social room with drinks and entertainment friendly staff and

location, parking, friendly helpful staff

noise from the bar band in the lobby

on-site laundry, breakfast and local pub

the cleanliness and the pool/sauna were wonderful

breakfast for expensive fast for a family with 2 kids

a number of parking spots were taken up by bar patrons

the pool and breakfast was nice

rooms were clean, beds were comfortable, breakfast was absolutely satisfying and exceeded my

the room was spacious. clean and comfortable. kids enjoyed indoor pool.

sufficient car parking

location of hotel in proximity to casino was right on edge of being a comfortable walk

the steep parking lot/stall width/difficult to maneuver.

had stayed at the arbutus last year with my sister and we had a lovely suite with kitchen

very clean bedroom, free wifi, free parking and friendly staff.

parking can be tricky

extremely clean. plenty of parking quiet. 24 hr desk clerk

early check in for free (30 mins early)

guest laundry worked well and was easily located

safe for overnight parking

room had make up spot for the lady, small bathroom, small area for kitchenette and dining room table

staff were very kind, and allowed me to stay for a very late check out with an extra charge

kitchen has sufficient cutlery, plates and kitchen tools

still the patio could be a big bonus for families with kids or animals

it was saturday night and the bar was rocking, and a little loud, so they moved us up a floor to a better

wifi was spotty and didn't want to connect

bedrooms on upper floor so able to put kids to bed and adults could still stay up without disturbing them

best of all is the amazing gym studio 4 which the use of is included in the price - highly reccomend this hotel

small kitchenette area was also an added bonus

room was very good and the arrangement with a local gym for guests was valued.

since we have young kids that we need to keep the milk cool all time, i need to go grab ice from ice makers to

on-site gym, swimming pool, water slide, jacuzzi, sauna,

our car lost power in the hotl's parking garage and immediately they offered to help and were able to jump

no room service

wifi doesn't really work well while we were there, and the parking lot was a lot smaller than what i would expect

the kitchen was well-appointed and great for preparing family meals

not your typical hotel service, no room service

thin walls, no insulation, kids running in the lobby and yelling early morning

to breakfast and take-out meals in the room, friendly desk and floor staff, comfortable bed, good wifi

didn’t sleep the whole night n there were kids around that kept on trying to open our room doors

friendly staff, well equipped for our needs with baby and two kids, everywhere was walkable

we were traveling with an eight years old, so it was important that the room had good kitchen

wifi connection didn't work

beautiful decor with pretty gardens and a spa if you liked nestled in the grounds

also laundry on premises and free dinner and breakfast

bar downstairs served one free drink before you had to pay for any more

dinner and breakfast were a nice extra

staff, free breakfast & dinner, good location, affordable laundry facilities

casual atmosphere and all around breakfast dinner laundry drink

location; gym, shopping, bars (if that is what you are into

the room came with a real fireplace stocked with wood and kindling and ready to light!

there was a kitchenette but no cutlery or cookware etc however loads of places to get food close by

wifi in the hotel was really slow and kept dropping out

sitting area with a library full of old books, a wet bar and fridge, a wood burning fireplace ready to light

free ev charging in the hotel's parking garage

were very accommodating and just overall wonderful from checking in, room service, to our pool reservations

com rate was $30 more than front desk rate, will call hotel first next time hotel was pet friendly though pet

only unmet desire was for there to be laundry facilities on site as we had been tavelling around the island for

no hot tub and pool is chilly

kitchen and no breakfast

room had strong water pressure for the shower, two tv's (king suite room), clean, and wifi was fast enough for

stay, comfortable reasonably sized room, staff was friendly and accommodated early check in

toilet was leaking, large kitchen fan was very noisy.

not recommended if you are staying with kids

there is no room service the hotel should offer brewed coffee in lobby for paying guests

travel with pet friendly clean staff was amazing

available on site breakfast available via room service; reasonable prices bar tender very helpful as vending

nice warm indoor/outdoor pool, gym and sauna

fantastic location right by the ocean & free shuttle to downtown

so kind so helpful so knowledgeable and have a willingness to help that is bar none

could not use the breakfast because of the dress code, and the fact we had kids with us

facilities the food the updated bathroom with a disability bar in the shower stall as an older couple with my

the hotel had historical charm and the gym was very well equipped surprisingly

the gym and change room facilities are excellent

the breakfast which was included was amazing

not enough food at breakfast but that s okay! it was wonderful nonetheless

bed was very comfortable, wifi worked fine and cable tv if needed

breakfast was lovely, made us try something different to what we normally choose which is good

we had to take an early ferry the next morning and this was very convenient for a single night's stay

we like that this place is pet friendly

stayed in a 2 bedroom, 2 story unit with kitchen and 2 bathrooms

old style hotel with high ceilings, stained glass, wood work and a cozy wood burning fireplace in the lobby

if you had kids they could sleep on the pull

really enjoyed our very clean pet-friendly room, breakfast, private underground parking, and very friendly front

thing that was slightly negative, was that the gym was closed & the price was really high

they have a pool which is rare to find today and it is open until 10 pm

pool, laundry, parking etc

thing is the pool was good our first time but the 2nd time we went in, it looked like it hadn t been clean

gym was too small, swimming pool too

location very pleasant valet gym was satisfactry

wifi speed was good and best part was walnut cookies

the kitchenette had a microwave and fridge, but no dishes, cutlery, or tea towel

wifi was very fine

bed and desk/tv; only valet parking (no self park); would have been nice to have a pool or gym

the wifi was unsecured.

very distressing when you pay high $$ and have to listen to kids and other conversations

loved everything, my kids were super happy

beautiful ..and pet friendly

the expansive hotel was fun for my kids to explore

lack of parking.

parking is free

to the blackball ferry nice comfy room & bed excellent kitchen - open late - great staff restaurant & bar - well

location pool staff

was disappointed that the pool and spa were not available but that, i am sure is temporary

that the pool and gym were closed.

pancakes!!! so delicious from room service.

wifi connection was great for meetings

clean, great location, spacious bathroom, nice swimming pool/gym area.

most pet-friendly hotel i have ever stayed in! staff are terrific!

only one ev charger

the staff, the location, and the bar for happy hour

bonus was the room service was really yummy

very limited meal options at the little pool bar so if you want a decent meal you have to leave and lose your

i loved the coffee shop, the pool, the staff

gym ticked all our boxes too

this hotel is also conducive for family with kids as they have spacious rooms

sleeping sofa works better for kids as it was very soft (or for very light person) - due to covid / related

very clean, with convenient amenities including a restaurant, workout room, and laundry facilities

really wish there was a hot tub in the hotel and would love it if there was an option to get room service

convenient location and they accommodate our early check in which is a really an a+

a bit old fashioned, gym equipment is limited.

walking distance to everything, sit down breakfast was fantastic, pool

full access to a large pool. lovely large room. great staff. decided to spend an extra night.

needs a reno - the fitness gym is terrible

they have onsite laundry, a restaurant and gift shop as well as fast wifi and huge apartment style rooms

carpet in the hallway. unable to open window in the living room for fresh air

i also used the laundry

the pool and whirlpool the suite was great , everything i needed and unexpectantly more than

location and the fact they accept dogs with a one time pet fee of $50

always great, especially the breakfast!

laundry facilities for guests to use

exceptionally clean, comfy beds, friendly, helpful staff, great breakfast choices, useful laundry facilities-

we had kids (11 and 5) and the way we planned was to go out during the day, have fun, come back post lunch

pet friendly hotels are essential for us, and this one was great, with appropriate dog walking

parking was limited to one side of the street and heavily used, so i ended up parking in the

access to guest kitchen and free laundry

fully equipped guest kitchen and laundry room

parking was on street which was a bit unpractical for road trippers.

breakfast, friendly helpful stuff, laundry possibilities and all of that in a stylish old house close to downtown

we also appreciated that beacon hill park was literally across the street and we could run the kids in the park

good wifi

we also appreciated that beacon hill park was literally across the street and we could run the kids in the park

coin laundry onsite was a blessing with a 4 month old infant in tow

coin laundry.

no elevator. weak wifi

the wifi works very poorly

wifi could be better but was okay.

the room was nicely decorated; the bed was comfortable, wifi worked splendidly and the bathroom was great

t all place settings had mugs, complimentary coffee did not have cream/milk/sugar), and the wifi was irregular

service, the friendliness, the elegant accommodation and the outside mineral pool and hot tubs overlooking the

gym is really poor in comparison to the property overall

complaint i have is the staff member checking in guests at the pool was very condescending when asked simple

i think the room service a little overprice .

spa was superb

the breakfast was ample and delicious

breakfast and location were perfect

breakfast was delicious every day

staff was attentive,breakfast was delicious, room was very comfortable,location is impeccable

breakfast was delicious and varied, and homemade cookies were available 24/7

full access to a beautiful kitchen, sports room and fireplace in our room for coziness

nice to have small fridge plus full kitchen at our disposal

kitchen was stocked with everything a person could want for breakfast

from every window, the spaciousness and comfort of both our room and the shared sitting areas and kitchen, and

large well stocked kitchen available for use

parking

the grounds and parking lot needs to be cleaned up

don t have pool

breakfast just minimal, outside not welcoming. rooms and beds great

only one very small bar of soap for 4 people

wifi was excellent and the property had lots of beautiful flowers - like a park

we pulled into the parking lot to check in, i got a great feeling

a bit noisy in the mornings and the picture of the pool looked bigger than it actually was.

the wifi was very weak at the rooms. had to go by the office to get a good wifi signal.

friendly hosts off street parking close to centre comfortable room

great location great shuttle service, very friendly staff

the pavement of the parking lot had a size able dip in it.

the king suite has a kitchenette but we wanted bottled water

friendly staff very clean private balcony quiet ammenities parking availability cafe on site

is a shuttle that runs during the day to downtown and back upon request, for free

i paid for the night for my kids and they had a blast

on windows do not keep out light of parking lot or sun, hard to sleep , so i changed to a room facing a wall

there's no wifi or coffee in the rooms, however

no golf channel for british open

there was also ample parking on the property

great location and rooms. loved the on site spa and pool!

the beds were comfortable, the pool and hot tub were very clean

everything..close to everything..helpful staff, very friendly...nice pool, very clean .

the two ev chargers onsite were also very convenient

laundry closed at 8pm

parking is to small and never able to get parking close to our room

older building and the grounds were a bit unkempt but the pool, room and staff were great

it was dirty, kitchenette didn't have an oven or a working stove

parking was a little snug for a full sized

there are no-smoking signs everywhere and two picnic tables in the corners of the parking area to smoke at if

the marrowstone suite in particular was awesome with the fireplace and private hot tub

the bed was very comfortable and the bathroom and kitchen were large

breakfast was excellent, room was great, got a good night sleep

pool was cold

bar or restaurant had loud musical trivia on

no pool my 6 year old said

would be nice to have a microwave in the room. need more handicap parking spaces.